Support Center Plus Comparable to Remedy
We are in the process of evaluating many Help Desk offerings to replace our current Remedy ARS 4.0 and was wondering if anyone else out there has used Remedy in the past and whether Service Desk plus is comparable in speed and usability. We are a software development company and currently support over 800 customers and over 3000 users. We generate approximately 2500 new tickets per month.
What do your customers say about the web interface?
How's the email ticket requests functionality?
What feature is desperately needed that currently is not offered in SC plus?
Thank you for your input.
G
What do your customers say about the web interface?
How's the email ticket requests functionality?
What feature is desperately needed that currently is not offered in SC plus?
Thank you for your input.
G