I need to create custom report to show the follwoing
1. Requester/Technician name 2. Position 3. Department 2. e-mail add 3. phone number 4. address 5. Location region.
Major failure over the weekend
Hi, We had a major crash off the server over the weekend. SDP backup files just filled up & took all the disk space. The current Transaction log has shot up to 4.5gb it was 1.5gb on Friday (needs to be cleaned down anyway!). I think I know the issue, but just checking with you guys first :o) Looking at the system log viewer we've had quite a few mail_fetching errors. First one was - Issue in email fetching MAIL_FETCHING Sat Nov 15 11:42:32 GMT 2008 Mail fetcing is delayed ....due to schedule time=1226746662133
Custom Reports
hi all, I need to create a report to display the following info, on a weekly basis: 1] Number of open calls at the start of the week 2] Number of new calls logged during the week 3] Number of calls closed during the week 4] Number of calls still open at the end of the week I've tried to modify the existing "Report on Problems by Status" report, however I cannot find a field that will give me the total number of open calls at the start of the week etc. Has anyone else attempted creating the same/similar
Asset state and report
Hi, Is it possible to change or add values to "Asset State" combo? And second How can I generate a report of ownership history of asset(workstation)? Eventually report of asset in particular state (i.e. in Use) as a function of time i.e. how many assets was in state "In Use" toady, yesterday, etc. BR
Go live issues
Following registration over the weekend, a number of problems have arisen. I'm unable to close calls it states that the following fields need completing: category, priority, resolution, urgency, impact, request type. This raises the following points. 1. Not all of these fields are available to me. 2. Some of these were set by rules and templates. Some advise on how to progress these please, my stats are not looking good! Dennis
Upgrading from 7007 - what release would you recommend?
Hi, I am currently running 7007 and will be upgrading soon. I was thinking of going to 7010 and then I saw that 7011 had come out. Looking at the posts in the forum both releases seem to have their pluses and minuses. For those that have tested these releases (or are already running one of them) which would you recommend as being the better choice? Thanks, Jeff
Scheduled reports not running
Scheduled reports are not working. We were having the problem in 7002 and I patched to 7011 but the problem persists. It is an "Open Requests" report set to run everyday at 1400 and mail a pdf to me. The report never shows up. Mail routing works for new calls, etc., so it shouldn't be a mail server issue.
Domain Information Gone After Update
Hi All We have just patched to the latest version and now we cannot login. We do not have the local adminisrator account to login is there anything we can do Cheers Rob
MySQL access
Is it possible to access the MySQL database via an ODBC driver? Reason is to utilize the account and contact phone number tables for another application and keep the two in sync.
WMI error...
Dear all, I test using the WMI service a Disk, Memory, CPU utilization and DiskQueueLength monitor. I entered as follows value. But I failed the credential . User Name: WORKGROUP\Administrator Password: telemant So I entered empty value. I successed about it. I don't know about reason. I attached a snapshot file. And I attached the Support Information file. So I added on a DiskQueueLength in the Add Monitor of performance monitor. But I couldn't find a added DiskQueueLength in the Performance Monitors.
WMI Monitor Setup Error
I have a W2003 SP1 server setup as a Windows 2003 monitor using WMI - all OK - CPU, Memory and Disk reporting every 5 minutes. Today I tried to setup teh server as a Windows Performance Counters monitor. I used a local administrator account for the username and password. The monitor is created OK - but when I click Add Attributes and error is returned "There are no WMI Performance Counter Classes in the Host, subclassing Win32_PerfFormattedData" Oh my. I stopped and started WMI using 'net stop winmgmt'
Multiple link down alerts?
Is it possible to create multiple link down alerts? I don't see a way to do it... We currently have a router with two Internet connections and I'd like to get alerts for each connection.
OKIData Printer MIB
Hello, I upload Okidata MIB but I get "Couldn't resolve these MibNodes : { hrPartitionIndex, cfg2PPColor, hrDeviceIndex }" error message. Could you help me?
Change Managment
Hey Guys, We have been using the Service Desk to manage our Change management as a requirement for SOX. All has been working well for us, after a bit of playing around. one issue i have is that i need a report for the change that shows the linked incident, the details of the change, and also the approval status per line from the approvals page. I understand the overall change is approved by a manager, but we use it in the following way: User logs a helpdesk: Technician determines if it is change.
Monitor Oracle JRockit JVM
Support monitoring Oracle JRockit JVM. This was previously BEA WebLogic JRockit. Support performance and availability monitring
Mass password change
I'm looking at this application, and would like to know if it's possible to create 'root' users, assign those users to a group & do a mass password reset across multiple machines. As far as I can tell, I can only assign resources to a group - therefore, I'd have to execute a password change for each user below every resource. Thanks.
Request Timespent reports
We peridodically use this report to look at time spent against incidents. My question is, is there any way of extending this report so it also picks up executed time not only against incidents(request ID), but also that logged against changes (change ID) we have raised in any given time period.
Scheduled Report on field Change
Been asked if it is possible to generate a report that shows all requests where the sub category field has changed in the last 24 hours. Being an SQL novice thought I'd ask here before starting on a teach yourself SQL course Thanks for your help
7002 to 7011
I downloaded 7011 and tried to do the upgrade however it gave me a message that seemed to say I could not go directly from 7002 to 7011. Is this correct? If so where can I download the interim releases?
How to report on Cost under Assets
Can you tell me how to create a report so I can find out what items in the Asset register have �0 cost. Thanks
How to do SDP and its MS SQL database "housekeeping&quo
How to do Service Desk Plus and its MS SQL database "housekeeping" (4S) ? What are tools, procedures, utilities, information?
Monitor - Tomcat LDAP authentication
Hi We have installed ApplicationsManager recently and want to use it to monitor two tomcat servers. We are using LDAP realm for authentication in Tomcat. SO what should be the manager user that should be given while creating the monitor.
How does OpManager receive traps from a device?
Hi, How does OpManager receive traps from a device? In fact, I use Agent Simulator to generate a trap from a device (say, 192.168.1.65), but in the OpManager client, there is no trap received from the device. Thanks, Prakash.
Reports
Is there a way to get a report of everyone? I can look at them and have to click on each person. I would like to see all the information for all the destinations. In page 1 of print screen is the complete list. Page is 2 is the first destination. I would like to show all the destinations in a report format. Is that possible? Thanks Eric
Question about interaction between SD+ and OPManager
Hello, does anyone know something about the technical way of submitting troubles from opmanager to sd+? How does it work? Only per mailexchange? We wonder if a trouble is sent to SD+, in the mail there is nothing to see about the severity and the category the trouble has to be commited to but it works (we installed it the way like it is described in the integration guide). Why is the mail interaction needed? Is there a way the communication between the system works without mailing?
Scheduling of "Other" Reports
Need to be able to schedule the reports that are listed under the "Other" reports tab Greg
How do I unhook the Active Directory Monitor from a server?
I'd like to re-associate a server with just Windows 2003, not an Active Directory Domain Controller; since the trial of the Active Directory Monitor expired. When I attempt to access the server's config page it gives me a warning that says: "Status Message: Active Directory Monitoring Add On Feature is not licensed." I can not go forward from here. Any advice is appreciated. Thanks, Matt
Re-install over an existing install
Our support staff used the SupportCenter Plus product but then moved away due to a management decision. We are now looking to reactivate with the free or trial version to test and make sure it will fit our current needs. We still have the old install but can not start the service desk. Is it possible to re-install over the existing install to test and still have access to the original data. We know we wont have access to more than 25 contacts but that is ok for our test. Thanks in advance for your
My ServiceDesk subscription has DOUBLED in price!!!
We are a small business that have been using ServiceDesk for 2 years. I put up with all the problems, trials and tribulations and the growing pains - helping AdventNet advance their product, then wham bam I am hit with double the cost to renew. I am not a happy bunny as the reasonable low cost was one of the major reasons for sticking with the product. A lot of time and effort went into using the product and it looks like we will not renew due to the price increase. Does anybody else feel this way
Error message with 7012 version
Dear all, Since the installation of the version 7012, users have an error messages when they want to send a new request by mail. They have an Internet explorer popup error message exception : 'parent.editor' has null value or not an object (translation of a french error message) IE has the latest updates
Unable to make selections in reports after 7011 update
Since our upgrade to the 7011 version we are unable to make selections when generating reports or editing existing ones. Examples: Firefox: When generating a new report and selecting a filter for "ACCOUNT is" I click the new icon for loading the list of accounts and select an account. Clicking the OK button then does nothing. The cancel and close buttons work fine. Internet Explorer: When trying to make the selection as above when I click the new icon to bring up the list of accounts it does not
Logon group in SAP
Hello, i would like to ask you, how is possible to check SAP availability, but through the logon group (We have more application servers asociated in one logon group) Thanks for your answer, Petr Melena Petr Melena
Import helpdesk history
We have purchased Servicedesk Plus but we would like to import our old data before going live with Servicedesk. Can anyone give me some detials on that? We are running a sql database now with our helpdesk. Thanks.
ServiceDesk Plus - Change IP Address of Tomcat Server
I'm trying to find a way to change the IP Address that ServiceDesk Plus binds to in its initial setup. I've searched through the Server xml files to find the configuration but have been unsuccessful. Could you point me in the right direction?
Appmanager8 can genarate report usage tablespace of DB2?
i wanna to know app manager8 can generate tablespace usage.
Appmanager8 can genarate report usage tablespace of DB2?
i wanna to know app manager8 can generate tablespace usage.
AD Selfservice Plus
Guys, is there anyone out there that uses SD+ and are also using ADSelfservice plus, and how do you find it: Is it worth the $$? Can users use it easily? Can you modify it to stop users changing details in AD? Do you install on same server a s SD+? Any help and advise from the SD+ community would be appreciated Thanks in advance
Does exist something as Service Desk Plus "housekeeping
Does exist something as Service Desk Plus "housekeeping". It means any feature or utilities or procedures - incorporated in Service Desk or third party SW or maybe document oriented to maintain SD data? Jan
Work flow question
What is the work flow through Service Desk Plus? Is it that a request is generated, the request is then identified as a problem, and then a change is created? I am seeing on a change & on a problem, it can have an "Incident" which is really the request. Why the use of different terms for the request/incident in a change/problem?
How to manage data (records) in SD Plus with MS SQL?
I would like to appreciate a "cookery book" devoted to MS SQL database engine and mainly in it stored data. Mainly: data in SDP are growing up and for me could be convenient to remove Service, Incident ... data somewhere in archive and release current running Service Desk application. If somebody knows, let me know. Regards. Jan
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