Cost for time entry, or multiple costs for Support Reps?
Surely I can't be the only one who offers 2 different hourly rates based on the support method I use (remote/onsite)?
At the moment, the only way I can see to get around this is to create a support rep with the same name, but with 2 different rates/costs.
Is this something that others would want/need in the next release?
Thanks.
At the moment, the only way I can see to get around this is to create a support rep with the same name, but with 2 different rates/costs.
Is this something that others would want/need in the next release?
Thanks.
Topic Participants
kellycomputerservices
ServiceDesk Plus
Mark Gilbert
rytech