ServiceDesk 7.5 "Enhanced" Solution View.
Greetings, Is anybody aware if their is a way to default the view of the Solutions section back to the previous view? Our organization utilized the Solutions section as a repository of commonly needed files and the new view is simply unacceptable for our users to easily navigate. Hopefully there is a way to revert the solutions area back to the old format... or it looks like we'll just be stuck with a product that isn't much use to us.
At scanning earlier brought computers leave
I scan each computer separately by name. The part of stations is scanned normally, the part at scanning gives out the following - I scan computer X01 and I appropriate the user, then I scan X02. After station X02 scanning station X01 leaves and stations X02 the owner of station X01 is appropriated. Help please.
nfa6.5 enterprise 64bit: No data available...
Hi, i have the following problems: if i look on the server dashboard i get the message: No data available for the last 1 hour. if i choose a router in the device group, all the devices have 0.00bps traffic in/out. But if i choose an interface i can see traffic in/out. if i open the collector-frontend and select a router, i can see the traffic too. I tried a reload of the server/collector --> without success I restarted the system --> success for about 1/2h --> traffic again 0.00bps Can somebody help?
Link business view to network view
In OpManager, are we able to link a business view to a network view? I would like to create business views based on geographical location and associate the known networks for that location.
Assign to 3rd Party
We are using SD+ 7 and am interested in creating a list of 3rd Parties that we can then assign jobs to. Obviously these are not technicians but external contacts, they could be orders, external maintenance etc etc. Is there any way of doing this?
The server encountered an internal error
Cant see any data (speed/utilization/packets) in IP traffic. Getting below error. The server encountered an internal error () that prevented it from fulfilling this request. Please help to resolve
Installation Guide, Admin Guide, User guide and FAQs
Dear Customers We have made a comprehensive Installation Guide for SupportCenter Plus, making it convenient for the new users to install and troubleshoot with ease. Have a look at it before you install in the below link http://manageengine.adventnet.com/products/support-center/help/installation-guide/index.html And also you can view our Admin Guide and User Guide in the following links http://manageengine.adventnet.com/products/support-center/help/adminguide/index.html http://manageengine.adventnet.com/products/support-center/help/userguide/index.html
Unable to save a new billing plan
Hi, I've just installed the new SP for NFA and upgraded to 7002 from 7001 and also I installed the Volum based Billing addon. all well and good, but when I try to add a new volume based billing plan and save it it does not register and displays "No Bill Plans has been configured" after I click the Save button. any ideas about this? -Edvin
Export config file
Hi , I changed the date and time in windows by error , so it entired. And i want to re-install the application, but the action I do in the application will missed , so please tell me how to import the config file to the new folder , thank you Regards Tory Tory
I have a question about the Disk I/O.
Dear all, I have a question about the Disk I/O. I attached a doc file. - Keypoint: Diskreads(Bundle) and DiskReads(Custom) and rdbmsSrvInfoDiskReads(RDBMS-MIB) is same? Our customer wants fast reply. So I wish your nice answers. Thank you in advance for help me. Have a nice day! Ko Young Suk Telemant corp.
Where has default values gone??
In the Service Desk Plus guide it says I can set default values for priority by going to helpdesk customizer and there should be an option down the left window for setting Default Values, but I can no longer see it. It was there before I upgraded to 7.5 and now on each call I have to set the priority instead of it defaulting to what it did previously. Why?? I've just patched Service Desk with the patch released last week (so you know the build and version). Also, I want to get rid of Site from the
WMI and Disk Health
Hi, Could somebody tell me if there is a way to get alerted if there is a problem with a disk array using WMI and not using SNMP? I'm using OpManager. Thanks in advance for any suggestions.
some design-improvements for nfa 6.5 enterprise
Hi, I have to write my suggestions for improvement here, because your FORM at manageengine.adventnet.com/products/netflow/distributed-monitoring/need-feature.html doesn't work. Especially the red line at the verification code is really nasty! we have the nfa 6.5 enterprise 64bit. So here are my improvements: Here are some design-improvements 1. although the collector has an alphabetical order of the devices AND interfaces, the server don't have it! So its really hard to find the right interface.
How add a new performance monitor with out orverwriting?
How do I add a new performance monitor to my 200+ servers with out overriding all the custom values. I built a new monitor to add "disk service time" to monitoring. I added it to my Linux template. But when I try to apply it, all my thresholds on the selected systems are over written. I do not want to apply the whole template, just the one new performance monitor to my 200+ servers. Under "Apply Device Template" If I use "Apply" or "Apply & Overwrite," both over write the thresholds of other monitors
Feature Request: NTFS Security Setting on slected folders
Under NTFS Report, It would be nice if you can report: Security setting on selected (mulitple selected) folders. monaye win
ntfs reports
NTFS report for all user permissions for specified folder or file. Jeff Dorden
Organization tab in AD
Need a report for our Organization tab in AD Sharon Jones
Repais Service Desk
The version SD on the first and second server is identical. We use trial version Service desk . I try to move SD on the different Computer. I made it in compliance with Documentachen. I recievd the message from "restoreData.bat" -restore succefull. But the information did't restore.
Mass change of user defined servers to V7.5 defined servers?
Apart from a sql statement on the database such as UPDATE ComponentDefinition SET COMPONENTTYPEID = 2701 WHERE (COMPONENTTYPEID = 301) what else is needed to change all the self defined servers ( 301 ) into V7.5 defined servers ( 2701 ) Does the system need to be stopped and started again or something? Regards, Andy
Mac Scanning
Is mac scanning now functional in 7.5? If so have any of you tested it? Thanks, Greg
Can the spellcheck language be changed
Is it possible to change the language from English UK?
Your Support is very imprtant
Please i need help... how i can upgrade from 7022 to 7.5 please can you show me the instruction for upgrading please i don't know how i can upgrade. thanks please help me ASAP.... best regards Alaa
When was a report last run
Does anyone know if there is a way you can tell when a report was last run or get a list of recently run reports? I've looked through the database at all the obvious tables but nothing is standing out. The only thing I can find at the moment are the exported files that sit in: C:\AdventNet\ME\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war But this is only (as far as I can see) for reports that have been exported. thanks Jack
SDP fails to start after V7.5 Upograde
I upgraded our Test Environment from 7015 > 7022 just fine. However now when I upgraded from 7022 to 7500 it fails to start. It just sits at the splash screen and doesn't do anything else. (See Picture)
Disable Response Time
Hi , Is it possible to disable the response time graph in monitors d�tails ? Regards, Alexandre
Custom Report for age of 'On Hold' tickets
Hi. We currently are running ServiceDesk 7.020 with MSSQL. I am looking to have a custom query report that produces the following for all open tickets that have a status of ON HOLD: Technician Name...Requester...Ticket Subject Line...number of hours on hold...last note on ticket. We like the new system, but I have noticed that technicians are putting the tickets on hold so that they won't violate the SLA. I need to be able to question them when tickets are on hold for weeks at a time. We run MSSQL.
Database Size for Oracle DB Servers
Hello, I have a question about the Database size : - can you tell me how do you obtain this value ? - is there the real value or the relative value on the database ? Because recently someone restored an oracle database and the Database size doesn't correspond with the value obtained by Application Manager. Best regards, Karine Dumoulin Dumoulin
Upgrade to 7.5 now running out of licenses
before we upgraded to 7.5 we had no problems, never went over our limit. as soon as we upgrade to 7.5 we started to get messages that we have acceded our allowed total of managed assets. I dont want to buy more licenses. Did the way or what is considered an asset change from 7. to 7.5
FA with Watchguard x750e Fireware 9.0
Hi all, Downloaded FA and looks great. Two issues 1. I have manually imported the log files and I get some data but I don't have badwidth data. I think that should be enabled somewhere in the firewall, tried but no data. Maybe I 2. I have installed FA on a 2003 server in the same subnet with the Watchguard box trusted interface. It seems that no data is being sent (or it is but does not arrive) from Watchguard box to FA. Any hint ? Thank you all Regards Emil
Mandatory Asset value set to NULL???
Hi, Since upgrading to 7.5 I'm having trouble adding a new asset and keep getting presented with the following message:- ""FAILURE :One of the value of the Asset which is mandatory is set as NULL. Hence cannot update this asset"" All fields have been filled out so not sure what's going on?? Please advise Regards Neil
upgrade from 7.0.11 to 7.0.22 failed, SDP wont start
Hello, I upgraded to 7.0.22, now SDP wont start. I've tried run.bat, and get a failure when starting the service. I get an error that jndi.properties cannot be found or an error that MySQL on port 33366 cannot be started, although the MySQL error is not seen each time I try run.bat. The service cannot be started in Windows services either. Any suggestions would be appreciated. Thanks, Ernie
Cannot start MySQL after database restore
I have re-installed Supportcenter plus to the same build version as the database backup yet the supportcenter service starts but wrapper.log shows: Unable to start MySQL on port 33356: Please free port to my knowledge there is nothing occupying that port. This is a real headache as i cannot run Supportcenter at all. Please help
CPU, memory, disk utilizations are not displayed
Hello. I am a new user of application manager. I installed and added a oracle db server monitor. The server is being monitored. But i am able to see the CPU, disk and memory utilization pictures on slecting the monitor. Other information and graphs are dispalyed for connection time, db details and status are displayed. How may I view the utilization details.
DeviceExpert 5210 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5210. Highlights of the Release: * Earlier, information on 'who changed' the configuration was captured only when real-time change detection was enabled. Now, the information is captured from 'configuration header' for Cisco devices. * Earlier, Power Users had the privilege to review and approve the configuration changes made by any Operator on any device. Now, 'Administrator'
Oracle .trc and .aud logs Monitoring.
Hello I am using oracle 10g, i want to monitor .trc and .aud files, may i know who to capture them on syslog??? Regards
Survey Settings
Hi guys I have setup a survey today, when I checked out the preview it all looks good. However when I look a link that is sent to the customers it is branded with the support centre logo, and not my company logo. When I asked some customers why they did not complete the survey they told me they thought it was a bad link and they were getting another companies data. Also can the Window title bar be changed, at present the window title is Advent Manage Engine - Support Centre Plus. Which is OK for
JMS on Websphere
Can I monitor JMS statistics (queue sizes, message wait times, etc) for Websphere 6.1 ? Thank You. - Sriram
Mysql replication status not working
We are monitoring three MySql databases. 1 master and 2 slaves to the master. On the slaves I do not get the replication status. Just a '-'. I need to be able to monitor replication status and send notifications if its down. The time behind master does work correctly. Currently running Applications Manager build 8100. Mysql ver 4.1.22 (on RHEL 4) for one master and one slave. Mysql ver 5 (on CENTOS 4.5) on the other slave. Slave IO Running and Slave SQL Running both show Yes although I know the slave
Purchase information
Hello, We've been using OpManager for several years and are now interested in getting Support Center. In that regard my colleague sent the inquiry below to your sales dept. on Dec 3, but still hasn't gotten a response. Could someone please answer the question. Dear AdventNet Sales, I am interested in purchasing the Service Desk Plus - Professional Edition Multi-Language software package with the robotech add-in, however when I go to your site I can only find the annual subscriptions, I would like
v.7500 eval - Site Selection
Hi! It seems, technician have to assign all new requests to sites manually? Could anyone help me to find the way to assign site to request automatical if requester has already assigned to site? Thanks.
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