SNMP Custom Monitors : available functions
I'm using OpManagerEE, latest service pack and am trying to create a custom monitor for Cisco's WLC devices, specifically the number of rogue access points. I found the necessary mib (AIRESPACE-WIRELESS-MIB) and its dependencies but the closest information I get is a SNMP table that contains information for each of these APs. Is there any way to return the count of how many elements there are in this table, since I'm interested in this number, not in all the details. Also, is there a list of all
SLA Question
Is it possible to do SLA escalation based on group? My group leaders only want to be notified of tickets that are assigned to their group. Thanks
Deleting a device that not exist
On the network view we see a device but when we select it OPmanager 7 is saying that the device does not exist. How can we delete the device because we can''t open it. Regards, Gert-Jan van Raamsdonk
SD+ Service exiting with Java heap space
In the last few days the following error has began to crop up causing the SD+ service to exit. Sometime a restart fixes it for while.. other times.. it exits immediatly. (running 7504) This was found in the serverout0.txt file [17:38:02:137]|[02-24-2009]|[com.adventnet.servicedesk.setup.action.ErrorLogDetailsAction]|[INFO]|[22]|: Form details before returning : ErrorLog Id : 77701, Error Message : null, Module : null, Occurred At : null, Probable Cause : null, Performed By : null| [17:38:05:600]|[02-24-2009]|[SYSOUT]|[INFO]|[17]|:
Error occurs in Request Filter
After the last Hotfix (7504) the filters on the request page does not seem to like editting. If we create a new filter or edit an old filter it fails attached is a word document with the error and the filter. the two lines with "Completed Time" on them were not added by us. And, if you delete these lines, save the filter, then come back and edit the filter, they are there again. thanks for the help.
temporarily revoke exchange rights
Ability to revoke someones read access to their own exchange mailbox. Not disable their mailbox, but temporarily restrict their read access to it. This can be done manually in 'Active Directory Users and Groups' under the 'Exchange Advanced' tab, 'Mailbox Rights' button, and setting 'Full mailbox rights' on SELF to 'Deny'. Would like to be able to apply this to a csv list of users. Michael L
Creating PDF's from reports
Hi Guys, Everytime i try to create a PDF (Adobe/PDF Creator) of the Monitors/Windows server availability (with all the green/red lines for uptime/downtime) the green/red lines disappear and the page looks like garbage. Is anyone else having this problem?
ERROR CODE: 485 Invalid License File
I had installed OpManager 8 on Red Hat Linux using the Professional Trial. My 30 days have passed but I now have purchased a license to use. I have the License.xml file but I do not know where to put it. The first time I attempted to restart the server after the trial expired it asked about the location of the license file which I did not have yet. Now when I attempt to start the server I get this error. ERROR CODE : 485 Invalid License File Any suggestions?
High Page faults from java.exe
Receiving high page faults on my Op-Manager Build 7205 server from java.exe. Java wasn't installed before the install of Op-Manager so i guess Op-Manager uses it. If the server is not shutdown every few days the server will crash due to low resources. After server comes on line with in 1-2 hours there are about 1,500,000k Page Faults and if left will reach 90,000,000K within 2 days. Has any one had this problem before?
Business Rules
Hi, I wanted to know something about the Business Rules. As I do not wish to add the same rules 60 times over for each individual site, if I add them to the default will this mean that they apply for each site. Or is there some way of applying them for each site without going through and retyping each one?
Average Server Down Time?
I'm just wondering, what's the typical amount of down time that you're experiencing? I own my own server and seeing a couple of minutes a day. In the past I used ObservePoint's web server monitoring, but I want to know if it's worth my money. Is a few minutes typical, or should I be looking for better? Thanks, I'd appreciate your input -Erin
Email notification for request assignment to a group
Hi, I have some problems with the notification rule "Alert group members by Email, when a new request is added to the group". There are no mails sent after activating this rule. The similar rule "Alert Support Rep by Email when a request is assigned" is working fine, but unfortunaetly the first mentioned rule is the most important one for me/us. I have this problem with version 6003 and 6005 also. I have SC+ running on W2K3 with SP2 and MS-SQL2000, JRE 1.6.0_01. THX for help Jens
How to compare devices
hello, I've many ups in use. OPManager correctly read out many values from the ups, like Load, output voltage, serial of device and management card and so on. But how can I compare all ups? I will get a matrix of all ups in OPManager with all values OPManager could read out. So I can see which ups needs a firmware upgrade, witch ups has which IP and so on in one matrx. Not by clicking from ups to ups ... The report function is realy ... unusable. I coultn't see any sence in this function ... because
Request was removed from Group after assinging to technician
We setup a business rule to move a new ticket to a certain group based on user's department. After we assigned that ticket to some technician, the request showed the assigned technician empty group. It happened after we upgraded helpdesk to 5501 version. Please, help us to solve this issue. Thanks
Problems changing IP
Hello, when I change the IP of any device, everytime OPManager forgot the new IP after service restart and lists the device with old IP. Is this a bug or how to change IP? Thanks wafan
OPmanager not showing incomming traffic
I am trying to monitor cisco switches with opmanager. But it is not showing incomming traffic in my cisco switch port (interfaces). It is showing outgoing traffic with no problem. But incomming always shows zero values. What could be the problems.
Alternative Contact Adress for Tickets
Hello, we need a way to set an alternative email adress for single tickets. For example, if a customer wants us to send the email to his private email address. We don't want to change the customers adress in the database. Is there any chance to set an individual email adress for a single ticket?
IP trafic Foundry serveriron
Hi, i want to log the traffic ip to VIP interface Foundry ServerIron. Which product do I need? Thanks Roberto
Script for updating OID sysname for device names
Hi, Is there a script available to update sysnames for devices instead of doing each one individually. The customer doesn't use DNS in their environment for their management devices. There are approximately 380 devices that I don't want to do manually. Cheers
Support rep access
Is it possible to allow a support rep access to all requests for a specific account only? How would I set this?
Admin Console dumps me out
When running App Manager Admin console, I can login and see monitor groups. If I choose a group and select a monitor, it will open. However, if I click Edit Monitor, a new IE windows opens and dumps me out of the application. Basically, the opened window is a login window to admin console again. From the Managed Console, everthing is fine..it is just the Admin console where I am having the issue.
Not correct using MIB for Cisco 9140 Fiberswitch
Good day. I mean you use don't correct MIB for Cisco 9140 Fiberswitch in OpManager 7205 and don't right formula - (.1.3.6.1.4.1.9.9.48.1.1.1.5.1*100)/(.1.3.6.1.4.1.9.9.48.1.1.1.5.1 .1.3.6.1.4.1.9.9.48.1.1.1.6.1). My Cisco 9120 Fiberswitch not answer on it and not answer on .1.3.6.1.4.1.9.9.48.1.1.1.5.1 and .1.3.6.1.4.1.9.9.48.1.1.1.6.1. I use other Cisco MIB for it - CISCO-ENTITY-EXT-MIB and receive right data. My be you change it in new update ? And change name of this monitor on - Cisco 91X0 Fiberswitch
OpManager 8
Is there an upgrade path in OpManager 8 to go from the 7204 version? I've tried a couple ways, but it seems to be a complete uninstall / re-install of the product with a new database. Shaun
SNMP traps and Windows Clusters How to?
Hi, Here's my problem. We have two SQL cluster nodes (.1 and .2) running Dell OpenManager. We monitor SQL Cluster IP (.3) using OPmanger. When we send test traps from .1 (the active node) sometimes they fail to arrive on .3 monitor. So I changed .3 monitor to use .1. Traps work. But I lose SQL database stats i guess because .3 is the SQL service not .1. Any solution to this?
Ping Monitor shows IP instead of host name..Admin console
I have a monitor group that is a Ping type monitor. These are routers in our office. From the Mananaged console when I open the group, I see the hostname which is router name. In the Admin Console, when I click the group, each ping monitor shows IP Address only instead of name. Is there a way to show name in Admin console same as Managed Console??? Damian
IP Group and Device Group sorting
Is there a way to sort the Objects we've created in both IP Group and Device Group alphabetically? They are all out of order. thanks
ManageEngine ADSelfService Plus 4.3 Build 4300!!
Hi All, We are happy to announce that ManageEngine ADSelfService Plus 4.3 Build 4300 has been released and is available for immediate download. We take this opportunity to thank all those who helped us to improve the product with their valuable comments and suggestions. New Customers - Download page for the complete build: manageengine.adventnet.com/products/self-service-password/download.html New features * Facilitates end-users to reset their own passwords from a Windows Logon screen. 1. Graphical
Business Rules
Hi There, We have 2 Sites, one in the UK and one in the USA. Is there a Business Rule I can set up to forward all calls to USA when UK are not in and vice versa. For instance, Tom Jones is working late in the UK, the support staff in the UK have all gone home, so the call needs to be forwarded automatically to the USA to action. Thank in Advance
CAN'T RESTORE REQUESTS on support center 6007
hello , i 'm using the freeware support center version 6007 I'm trying to backup this server and restore everything on a clean server running only the clean setup of support center. Following the manual's restoring steps, it restores everything but the requests. How can i restore these too? And my second question is if there is any way to restore the backup taken from 6007 version to the latest freeware version. Thanks in advance!
Custom report help
Hi all, i want to write a custom report but so far am banging my head against a brick wall basically, all our tickets are logged by the helpdesk at the moment at then I assign the job out to techs - I wanted a report showing: 1. The tech that it was assigned to not logged by, 2. The Status of the ticket, 3. The amount of time that the tech has had the ticket/how long it has taken to close. Any help would be much appreciated Thanks Phil
how requesters can reply ticket via web form ?
Hello , I Have Question In SDP Software Please Guid Me As Soon As Possible question) whean requester send request to it department and technicians mark ticket as completed i want to now how requester can reopen request again at web form system for continues conversation?(i know at mail box requester can reply email and ticket automaticaly will reopen but how this action with web based form without using mail system how you handle this problem ?????????)
Requesters infos
Hello all, My AD is not having all users info, like email, phone, Site, Department. Is there any way to properly have all these information ? I tried to use "import CSV" after importing from AD, but it simply recreates a second entry with same login but no Domain information. I really would like to avoid to import CSV and then populate the Domain by updating the 2 necessary tables directly in the database. Any ideas ? Thank you Loic
Hide tasks from other agents
Hello, I have the need to delegate tasks within servicedesk plus and don't want other agents to see their tasks. Right now when I select show all for tasks on the initial screen it leads me to 'My All Tasks' I also see 'All Tasks'. I dont want agents to have the ability to see other agents tasks that may be sensitive or non-related. Is there a way to hide other users tasks? Many Thanks
E-mail notifications
I am having a sporadic issue with e-mail notifications to technicians when a request is added to the group. I do not have it set through the notifications menu because not everyone wants to get an e-mail, but through the actual group menu. I can forward and reply to users just fine which tells me the mail settings are correct. I have also actually seen it work for a day or two and then it stops working. Please advise.
7.5 Sp5 - Details and timescale?
A while back it was intimated that a fix was due by Feb 2009 and more details of it would be released soon. Not wanting to wish the month away, there isn't much left of it and no details of what is scheduled to be fixed in this next service pack/hotfix release and no time frame for it that I can tell. Things started off not too bad with keeping us informed of the 7.5 progress and getting 4 fixes out in quick succession, but still 7.5 has issues created for users migrating from V7 and issues in new
Approval need for Request Template
Hi There, I am setting up a particular Template for a request that needs to be approved before we can action the request. Can anyone tell me how I go about setting this up please.
customised report to filter by specified users
we would like to to identify the logon/logoff information of certain specified IDs (basicially it is to monitor what these IDs have done on all the servers) what is the easy way to do it by using the product? We tried to use custom report, however it only allows us to specify event ID, we can not filter by the user IDs. And the search function does not allow search by multiple users either.
Moved MySQL DB to another partition now dont get any data
Hi Support, Recently I moved the MySQL DB from the D: Drive to E: Drive on my server due to drive D: running out of disk space. Followed the steps provided on how to migrate the DB to another drive. Now when I start ELA I get the following dialog box: Script: D:\apps\Adventnet\ME\Eventlog\bin\configureODBC.vbs Line: 124 Char: 2 Error: Permission Denied Code: 800A0046 Source: Microsoft VBScript runtime error I've checked the ODBC settings and a Test of the Data Source is successful.
No alerts generated for specific event id
Hi, We have installed the trial version of EventLog Analyzer version 5 and have configured total of three alerts for monitoring Active Directory events: 1. User password change - event id 642 2. User deleted - event id 630 3. User created - event id 624 The problem is that no alerts are generated for user creation in Active Directory (event id 624). The other two alerts work just fine! I have re-created the alert many times without success. Can you please assist with this issue? Regards, Rotem Agmon.
Hotfix 7504 released
Dear Users, A hotfix to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7504 addresses the following issues, and a enhancement. Enhancement in this Service Pack: 1.SD-14042 - Requester can reply for the conversations from the requester login. Issues fixed in this Service Pack : 1. SD-11561 - Group email id is not sent in the reply email sent from ServiceDeskPlus after first conversation
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