Closing Comments Box
Hi,
is there a way to hide the "Closing Comments" Box on closed tickets? We don't want that endusers acknowledge their calls and it's a bit confusing when our staff see a warning message that the call is closed without user acknowledgement.
Perhaps there is an option to disable the option that an enduser has to acknowledge a solution?
Thanks for your help!
Marco
is there a way to hide the "Closing Comments" Box on closed tickets? We don't want that endusers acknowledge their calls and it's a bit confusing when our staff see a warning message that the call is closed without user acknowledgement.
Perhaps there is an option to disable the option that an enduser has to acknowledge a solution?
Thanks for your help!
Marco