Request Details vs. New Request Template

Request Details vs. New Request Template

Hi,
as you can see in the attached file the Request Details don�t show up like the default template is looking like.
Is there a possibility to get that in the same look?
Makes it wired to work for people and if you look at an existing request there is no sense in how the fields depend on each other.

We would like to have something like categories fields on the left and group / technician on the right.




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