Job update requests
Hi,
I've been fumbling around with business rules trying to find a way of having an email sent to the assigned rep for any job that had not had any notes or actions against it in a period of time.
The problem is that the reps aren't going into the helpdesk and updating or closing jobs. I need a mechanism to annoy them into doing so, and if they don't I want to know about it.
They spend most of their time out on site but they do get email delivered to their phone.
Svend.
I've been fumbling around with business rules trying to find a way of having an email sent to the assigned rep for any job that had not had any notes or actions against it in a period of time.
The problem is that the reps aren't going into the helpdesk and updating or closing jobs. I need a mechanism to annoy them into doing so, and if they don't I want to know about it.
They spend most of their time out on site but they do get email delivered to their phone.
Svend.