No swedish characters after 7505
Hi, we upgraded from 7504 to 7505 because of the "wrong case showing"-bug. But now there is no swedish characters left. Alla characters are replaced with squares. It worked fine before the upgrade. What has happend, any suggestions? Thanks!
Error Adding AIX server
I wanna add an AIX server to applications manager. If i give the wrong password, the applications correctly give me an error, but if i give all the parameters correct, the application hangs, and never returns and doesn't add to database. This error is only in one IP specifically, if i add another ip address, this one added without problems. Thanks in advance
Remote Control HUGE security issue
There are several major security problems with the current implementation of Remote Control: 1) There is no way to control which ServiceDesk users have access to it, nor which systems they can access. This means they can access ANY system with Remote Control. 2) There is no notification to the user that the ServiceDesk technician has remoted into their computer. 3) The Event Log entry for the Remote Control session only shows "servicedesk" connecting; there is no way to audit which user in ServiceDesk
Multiple Request Edit No Options for Assign To Group
It is there but it doesn't offer me a drop down to choose. With the fact users cannot read I have to edit each job manually so it gets to the right place. Is it a problem? Thanks D
SLA Report
Hi there, Part of our KPI's are that we must deliver within >94% SLA. I would like some assistance writing a monthly report which reports on violated SLA's compared to jobs logged. Thanks!
assing computer to a site
How I auto-assign computers to a site using ae_scan.vbs?
approval
I have tried to take advantage of an option "Submit for approval". All works well, except one moment: if the person making solution changes the opinion anywhere the first change of its solution in the history will not be mirrored. Though the second, the third and following changes are logged normally. As a result it can appear so that the demand will be handled according to the first solution, and in the history and the demand status other solution will be logged.
Backup and Restore of Database (MySQL)
I have done a Backup of the Servicedesk Plus Database which is running on MySQL . How do i restore the database?
What percent of traffic on an interface is used by printing?
I am pretty new to this, what is the easiest way to find out what percentage of traffic on an interface is likely being used by printing? I see several established ports are labeled as having something to do with printing, but I am under the impression that 9100 is also used and I do not see that listed. Would I create my own application for this? Perhaps some other user has made an application group of printer/print server ports that I can copy. Thanks! -Debbi
Show this notes to requester also
How to set the value "Show this notes to requester also" at on by default??? The requester must always be able to see notes add by technician... Thank!
Line spacing on reply to requester
Only just noticed it and am not 100% sure but have just upgraded to recent patch and now when I reply to requester the lines seem to be double lines if I enter a sentance and press return it puts a large space that is like an extra line then the cursor is down a bit further. Seems to be the same effect as if you choose double lines in MS Word just seems a watse of space and alo would make the email quite large with extra white space and untidy anyone having the same problem
Stop Alarms on Desktops but display up or down
How do I stop the alert messages for devices, however I do want them to show a Red/Green status for up or down? If I click off polling, the messages stop, but the status is always green.
neeeeed help
Hello. You are my last chance, i don't know what to do. I have notebook with Wi-fi adapter Atheros Ar5006EG last version of drivers installed. Device works (as windows say).There is dot access D-Link Dap 1160 dot works normal, my desktop connects with it good. But not notebook. He simply can't find it. Windows installed few days ago. If anyone have any ideas, please write here, my head soon will blow up. Thanks!
Resolution Issue
Wondering if anyone has run into a similar issue..I have one technician that is experiencing an issue when she creates requests and assigns them out, the resolutions are locked like she already added one but the text field for the resolution is empty. After the request is initially created and assigned out. A technician receives the request, solves it and clicks on the resolution tab to enter the resolution. However, in order to enter the resolution, the tech has to click the Edit button to open
Add background image
Hello, i like to add a new map on OPmanager version 8, i put the new image into /maps directory but don;t appear on the new business view process. the image size is 742 x 588 on PNG and JPG types. What else do i need to do?
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DB
Hi. I need the command to access the database to customize a few things that can not be edited in graphical mode
Downtime Scheduler Issue
Hi, We have downtime set for a server from 11pm to 5am. Last night and on other occasions the server was down from 1am until 5.05am. The server reported availability down for 4hrs 5 minutes. For my availability reporting I only want to see 5 minutes downtime. How can I achieve this? thanks, Lerwick
mysql-bin.000 Files
Our server has a growing number of mysql-bin.0000x files in the mysql/data folder. Can these files be deleted? they are growing very quickly and the server is running out of space shortly. Also we are trying to setup a failover server. When ever we try and replicate the database over for the first time (We are following the steps that are displayed during the installation.) It comes back with an error. Saying that it is unable to start the mysql server (this is on the backup server) what should i
Problem with AD import
Hello, i've had a problem with importing users from AD (Everytime it tries to query AD it just hangs and doesn't bring up the list of our domain's OUs), something like "calculating amount of OU" I've tried to solve this problem like you've said: delete from adousrelationinfo; and then: delete from adorganizationalunits; But now i it writes not "calculating" but "Undefined" like on the screenshot: What should i do? Version 7506
Skinning/Complete Customisation
Hi there, I am using a demo of op manager, one of our requirements for an SNMP Monitoring software is the ability to fully customise the way it looks, currently the 'templates' are very VERY confusing, is there a way to build a custom template without having to edit a load of Java...this '.do' extension isn't a physical file from what I can tell so although editing of the HTML is ok, nothing seams to be particularly straightforward enough for me to just simply edit the pages. do you have a tutorial
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COM+
Can Apps Man monitor COM+ applications?
Which port have to be opened in the firewall
Hi, Can you give which port have to be opened in our firewall. I saw some communication between the appmgr and the server on the port 135. But after, there is some blocked communication (port 4690-4691-4692 etc�) between the server and appmgr. Could you give some help? J�r�me
7506 Upgrade Missing Request Fields
My company has just bought SD+ professional and after upgrading to the latest version (7506) I have a problem. I cannot close any request as it says; WARNING :Request cannot be completed. Please fill the following fields -urgency, impact, requestType Yet under default closing rules the fields are not there? Nor are they available under Request Template. It was working before and now it isn�t.
Technical Support
Access ME-AppManager through reverse proxy? I have set up an me-appmanager on the local network and I am successfully monitoring serveral servers. Now I want to be able to access the system from an external site. However, I do not wish to allow direct access from internet to a webserver on the LAN, we use a reverse proxy on DMZ for theese purposes. I have configured the reverse proxy (apache 2.0.52) with SSL to do the following: ProxyPass /appmanager http://x.x.x.x:9090/ ProxyPassReverse /appmanager
Monitor Latency Device to Device.
Hi, I would need help here. Can I monitor Latency between devices? Let say border routers to the dslams. Is it possible? Please get back to me soon. Thanks! Cheers!
connecting to asset in ServiceDesk Plus
I have added 2 serves in the assets section of ServiceDesk Plus In Opmanager I can link to one server but not the other. What is the connecting parameter. I was thinking that as long as the name is the same they should be related however this is not the case as the asset details (in SD+) and the name in Opmanager are the same but they cannot see each other. When I click on device info in Opmanager I get a message that device has not been added to SD+ or the SD+ service is not running (it is). Any
Feature Suggestion
Wondering if there is a way to make editing SNMP Trap Processors easier. When I added a bunch from a MIB file they all got added as Critical. I am now having to go into each one individually and change them to Attention. So it would be great to have a way to modify them in bulk. Also, when you are currently editing a trap processor after you successfully make changes to one it returns you back to the very first page of the trap processor listing. If you happen to have a lot of trap processors in
Too many trap messages
Hi we are getting too many traps made up of the following No Trap Parser defined for received trap: Enterprise: .1.3.6.1.2.1.10.21.2 Generic Type: 6 No Trap Parser defined for received trap: Enterprise: .1.3.6.1.4.1.9.9.41.2 Generic Type: 6 How do we stop these please ?, its hurting performance and our ability to find "real" trap messages. Regards Scott.
Does ME support WAS ND 7
Hi all, I'm looking for monitoring my AIX, Oracle and WAS ND but my WAS ND version 7. Does ME support WAS ND 7 Thanks
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Restore Delete tickets
We had and issue where a tech deleted 100 tickets by mistake. Our DBA takes hourly backups of our database however the users deleted the tickets at 2:56pm which means the most current back up was from 2:00pm. We had to restore from the 2:00pm and I made that tech enter in the missing tickets that were created between the backups. Is there anyway to restore tickets without having to restore the entire database :?:
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Voveagera
Autocreate ticket based on windows event log
Does anyone know if there is a way to autogenerate a ticket based on an event in the windows event log of a server?
Remove Merge Button
Is there anyway to remove/hide the merge button?
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