Hi Support,

  Is there any way to default a value based on a particular account when a request is raised?  For example, if we supported three versions of Microsoft Word (XP, 2003 and 2007) at any given time and our clients had different versions installed, we would want to be able to monitor which problem occurred on which client.  The version of Word they have installed will not change as they're raising requests, but presently we will have to set it against each client for every new request which is raised.

 

  It would be useful if, instead of having to set the property manually, a default value could be set against the account which would be used when any contact in that account raises a request.

  I'm not aware of this functionality being present but thought I'd better double-check with you guys first.

Cheers,

  Andy