Date of Contracts is mandatory
Hi I have some contracts, which I entered into ServiceDesk. All my contracts have a starting date, but most of them do not have and ending date since they run until I cancel them. But the end date is mandatory. I have to enter a date here. So I enter a date, that is far in the future. But I think it would be nice, to check an option saying, that there is no end date, but instead it would be useful to have atime when I can cancel the contract. We have contracts, that can be canceld every 12 months,
Recently added technicians are not showing in admin's section.
I recently added some technicians to the Service Desk Plus, but when I go to the group section in the admin's page, the newly added technicians do not show in the list. Could I get assistance with this? Regards, Rainton
SC+ 7505 - Portal login redirection
Hi, I'm testing the upgrade of 7505 and have found a couple of issues which I'd like clarification on: 1) I was under the impression that the client portal address of https://<URL>/sd/SolutionsHome.sd was going to be changed to a simpler URL - have I missed a new confirguration setting or has this not been added? 2) When a contact types their username/password incorrectly at the portal page the system redirects them to the support rep login page - is there any way to prevent this happening? Cheers,
distributed asset viewer in 7506
I found this info in the 7506 admin interface: "ServiceDesk Plus will help you scan assets distributed across multiple sites. Install AssetExplorer in your remote sites where you want to scan assets. When scanning is complete, you will be able to export the data from the remote AssetExplorer server in the site and import it in your central ServiceDesk Plus Server. " what does "export the data from the remote server mean? how do i do this? most of my remote sites are really just home employees. When
DMZ Installation
Hello, I have the following question: Do to security restrictions in my company, applications with external access can't be installed on servers in the internal network. What's the best way to implement SDP in a DMZ scenario without having to open WMI and SNMP from DMZ do internal. Thanks, Leonardo Almeida Cruz
Group member reports - need delimiter other than "," between member names
Need group membership reports that don't contain a "," between each member name as they are also using "last name, first name" so all I have is a string of names with commas between them, no real delimiters. e.g: Burke, Jennifer , Dill, Ricky , Barnard, Laedra , Payne, Mike , Fuller, Vanessa , Gonzalez, Samara , Colclasure, Kathy , Hill, Sonya , Embry, Michael , Kreider, Kimberly , Garrison, Joe , Harris-Wilson, TC , Hunt, Sue As you can see, no distinction between members, just a list
how do i move service desk from one machine to another?
Hi, I am using ServiceDesk Plus on a machine used for testing and I would like to transfer to another machine that has more resources to handle the database.
Firewall Analyzer not listening on UDP514
I've just setup a test XP machine running the latest eval of FA. I've run a few tests using Kiwi syslog message generator and can send test syslog messages to the FA on port 1514 but not on port 514. According to the manager 514 is up and running. I've tried removing the port and re-adding but this has no effect. Any ideas? This is a new XP machine running SP3 (no firewall) with a default install of FA.
Firewall Analyzer 6 w/ Cisco ASA 8.2
I have the configuration on the ASA and I see it reporting back to the Firewall Analyzer. In the traffic reports however, I see the hosts and the number of Hits but each record has 0 for MB sent or MB received. What do I need to do in order to see the AMOUNT of traffic going through the firewall? Here is the relevant configuration on my ASA logging enable logging timestamp logging trap informational logging device-id ipaddress inside logging host inside 172.30.x.x Thanks, Brandon
Problem with Probe
Hi all I'm having an odd problem with a Probe for one of my clients. Well two problems actually, though I'm not sure if they are directly related or not. First - the probe does not seem to be detecting all the devices on the client network. The site has 6 servers and 40+ desktops and yet the first time I ran the discovery it only picked up 20 devices. So I ran it again and it picked up two more. Now I have started the network discovery something like 10 times and it is up to 27 devices and it
Security Reports : Top Denied Hosts
Firewall Analizer with cisco asa logs doesn't show information about "top denied host" or "top denied protocol" inside Security Reports., just shows the "top security events" pie graph. It says "No data Available". The logs are incoming correctly and other reports are ok.
Empty Syslog with Cisco Pix 515
Hello, I've a Cisco Pix 515 working with Manageengine Firewall Analyzer, it's working great but the Syslog always is empty. I've check all configuration on Cisco Pix and everything it's ok, someone could tell what more I've to do... I hope for you answer, Thanx
GMT -03:00
Hey guys, Where is GMT -03:00 (Brasilia) in the last version (7503) of SupportCenter Plus? I only see GMT -03:30 (Newfoundland). I've attached a image with this configuration. Thanks, Marcelo Romera
Schedule backup failed
I am getting this message when the schedule backup runs: Dear Admin, ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com Error Trace java.io.FileNotFoundException: E:\AdventNet\ME\ServiceDesk\backup\backup_info.xml (The system cannot find the file specified) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown
Associate Categories/SubCategories with GROUP (not just technician)
You can configure particular categories and subcategories to automatically assign themselves to a Requester. This only fits very small IT environments. The ability to associate a GROUP to a category/subcategory scales to larger enterprise IT Helpdesks. All "Internet down" categorized requests would be automatically assigned to the "Network Administration" group. Assigning it to a specific tech won't always be applicable because of cascading roles and responsibilities, people out sick or on vacation,
Http error when connecting to website
HTTP Status 404 - /event/index2.do -------------------------------------------------------------------------------- type Status report message /event/index2.do description The requested resource (/event/index2.do) is not available. -------------------------------------------------------------------------------- Apache Tomcat/5.0.28
Exchange 2007 users creation says invalid data
Hi, I have followed the process to use exchange 2007 with AD Manager plus ( ie installed the EMC on the same server as ADManagerplus ) and set the service to use the domain admin account but when creating a user I am checking the user in the EMC after creation and am getting an error saying that the user has invalid data Can anyone advise? Thanks
Security Groups / Distribution Groups missing
Hi, I am trying to create a template for user creation but when selecting Security/Distribution Groups for " Member of " I notice that some groups are missing from the list that are in our AD Can anyone advise how to get all groups to show? Thanks
Import / Export Monitors
Hi, How can I export and import monitor between my managed ans manager server? Is it possible? I would like the managed server get the "Application Manager" monitors group of the other managed server. Bye Jerome Linxe System Ingenior OFAC - Geneva
"Currently the device is not monitored"
Hi, if you see in the attached screenshot, how comes my device is not managaed, where can i set a device to "not monitored" and where can i set a device (as the one in this case) to be monitored again? <a href="http://sv.tinypic.com" target="_blank"><img src="http://i25.tinypic.com/2pyvofp.jpg" border="0" alt="Image and video hosting by TinyPic"></a>
Notification for Requester-Replies does not work
I have some troube with the Option "Alert(or Notify) Technician by Email when there is a new reply from the requester": We have set this option to have our Technicians informed about incomming replies to existing Workorders. Normally the content-message of the reply is shown in the Notification. After the Upgrade to 6.0 it looks like that only the content-message of the main workorder is included in the Notification - not the message from the reply. I need a solution for this issue really soon. During
System going to Shutdown --- received process interrupt
Hi, We are trying to find a suitable monitoring solution for our servers , we have been using the trial hosted version . Registred the application at : https://ondemand.opmanager.com/login.sas Product : ManageEngine™ OpManager OnDemand OS client Details : Linux duarte 2.4.21-50.ELsmp #1 SMP Tue May 8 17:18:29 EDT 2007 i686 i686 i386 GNU/Linux We have encountered the following error while installing the probe. Error : [root@xxxx bin]# ./run.sh JAVA_HOME : /root/AdventNet/ OpManagerODProbe/jre
Questions on the Change Request Feature
Can only technicians create Change Requests in the Service Desk Plus software? Or is there a way to get requesters to be able to submit change "requests" also? Thanks!
Applications Manager Availability Report PDF Header
Hi, When we're specifying the Custom Period for availability report, is there a way to display this date in the PDF report header as well? In the PDF, instead of: Availability Report for {monitor group name} custom time period Maybe: Availability Report for {monitor group name} From Sep 1, 2009 10:22 AM to Sep 16, 2009 10:22 AM Thanks, Maureen
Outlook Sync - filtering
I'm doing a bit of testing with the Outlook Sync plugin. I was wondering if there will be a way of filtering the contacts that get synchronised. As it stands all of my contacts are synchronised into SupportCenter Plus, which is more than I really want. I really only want our customers to be synchronised, not our supliers and all of my friends. For this a filter that could select only contacts based on outlook categories would be ideal. Also as contacts come from SCP over to outlook we really need
Training for Application Manager
Good Morning every body. I have a question about application manager, apart from the online documentation and demonstration, Do you have online courses for companies? for example: if I want to learn a specific topic. Thanks for your answers Regards, Jairo
Creating Custom User Templates
We use the first letter of the first name (givenName) and the last name (SN) as our user accounts for our staff (i.e. Ima Teacher would be iteacher). I am havin a bit of trouble getting a template created with this naming scheme. Is there a way i can shorten the FirstName to the first letter of the first name?
my requester cant see the requests for his department.
I have reset the check box in his account to no avail. ANy suggestions? Cole
Windows 7 compatibility
Hi there, Just wondering before I build my system if FWA6 if compatible with Windows 7 and if it is, if it will work with either the 32 or 64-bit versions. If it's not, I'll have to build it using an earlier OS version and then look at converting afterwards. Thanks, Rick
Automatic Update of Chassis Details?
It looks like DE is not able to collect Chassis Details for a lot of Cisco devices. It manages to take the backup and so forth but the info under the hardware properties tab are all blank. Is there a way to solve that? Update mib-files...? I also have the impression that I have to delete the device and add it again in order for DE to scan for Chassis Details. Is there a way to re-scan a device without deleting it? f.
Linux
Hi all, Is there any documentation on how to configure Linux so it can be monitored with OpManager? I'm trying to get our ESX 3.5 server monitored but am not sure what i need to do. Matt
Notification Rules
Hello guys, I've selected some notification rules, but only three of them work (see image bellow). The other two send no e-mail. Can you have some ideas to help me solve this issue? Thanks, Marcelo Romera
Escalatating Tickets
Hi, I would like to have a ticket opened by support, move to finance, sales, IT, and different other groups in the company. There will be different employees tagged to each one of these groups. I do not want to assign the ticket to individuals, but instead to groups like It, Finance, sales.. etc.. How can this be setup ? I would like ot have reporting features likewise on case statuses, eslcalations and SLA. Any info you can provide will be of great help. Thanks, Robert
Availability not monitored
I'm going to try this in the forum. We are in the latest verion of opmanager, and it has stopped monitoring Availability. I jus has a blue graph, and if you hover onit i says "not monitored". This is critical for reports the we need to produce. Thanks,
polling interval
Is the ICMP poll interval for devices same as SNMP monitoring interval and where is settings for ICMP polling interval for device? I cannot find that settings in opmanager user interface. Thanks in advance!
Cannot log on as Administrator
Hi Guys, Just installed SD+ (build 7506) for the first time, only a small company and I'm the only tech so I installed the Free Standard version. I remember setting up the config to not let users log on locally, only through their domain, now that I have logged out I cannot log back in as the Administrator! Whenever I use the username 'Administrator', click into the password field it shows in the 'log onto' field as "Domain Not Found", and wont allow me to log on. I haven't set up any other administrators
We have been using the Authorizations functionality for some time and
We have been using the Authorizations functionality for some time and would like to report on this rtrending. I have scanned the tables and I cannot find anthing that is what I am looking for . Can someone please tell me where I can find this and if anyone has a base query to start with I would appreciate it.
Tracking flash memory cards
I am seeking the input of anyone regarding tracking small flash memory cards in inventory. Do you or do you not do it and why and how? One issue is the very small SD cards in phones cannot be labeled, another issue is there are so many and people lose these all the time, they are cheap, and finally, I don't see it as any different than somebody losing a DVD that holds as much or more data, and we certainly don't track DVD media. However, there may be a good case to track these.
How to setup Tech/Manager?
I want to be able to setup a Manager for a specific area of SD+ so that he can see all his requests, all requests assigned to his Technical Group, and all requests that were initiated by his Business group. Is there a way to do this right now? I know we have the Department Head feature, but this is not available for technicians. I think if it would be made available, or if there is a way I can do this it would solve my current problem. Thanks, Carlos
VPN Date-Time
Hi, I use version 6.00 build 6.00, and when I go make report about VPN/Users , the columm Date/Time only show the time in the format of the example below: User Date/Time John 2009-09-08 19:59:59.0 Celine 2009-09-09 15:59:59.0 Mary 2009-09-09 11:59:59.0 Bob 2009-09-08 11:59:59.0 The minute and second not change, only the hours. Can you help ? Best Regards. Jean Tomaz
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