Hi,

I would like to have a ticket opened by support, move to finance, sales, IT, and different other groups in the company.

There will be different employees tagged to each one of these groups.

I do not want to assign the ticket to individuals, but instead to groups like It, Finance, sales.. etc..

How can this be setup ? I would like ot have reporting features likewise on case statuses, eslcalations and SLA.

Any info you can provide will be of great help.

Thanks,

Robert