Dear Admin,
ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR]
servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com
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| Error Trace |
java.io.FileNotFoundException: E:\AdventNet\ME\ServiceDesk\backup\backup_info.xml (The system cannot find the file specified) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.
(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.addToZip(SDBackUp.java:451) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:328) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:82) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:60) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:923) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
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| Trouble shooting tips |
- Server crashed after received this E-Mail
Please contact your DBA to update the following sql query
update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')
This sql query will stop your backup scheduling
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