Deployment query
In an enterprise level does AD Self Service Plus have to be deployed on a server machine or a domain controller itself? Also are client installations necessary on all the machines in domain if the target audience is all the users in the domain?
Windows Integration Authentication to manage and control ADManager Plus
I have been searching throughout your manual for a way to logon using my Domain Administrator credentials to manage the ADManager system, only to find that this doesn't seem to work or it is not even enabled. Is this featured in the process of being worked by ManageEngine at all? We have about8 other administrators and other personnel with delegated credentials, although we are not on at the same time we would like to have some accountability of who does what. What is the whole purpose of having
can I import User Templates from older version
I was running 4.2 on W2000 and now have upgraded to 4.4 on W2K8 Can I import my previously created user templates (new user templates) to the new server?
How to set urgency and priority to Normal for request mode = Email
Dear All, When request mode = email, I would automatically set value to Urgency and Priority field to "NORMAL" .. how to do this? please help Thanks & Regards Winanjaya
Failed to establish connection with web server
Hi friends! I have a problem in OpManager Enterprise 7 probes and central. When I try to start Opmanager server, appears the follow error: "Failed to establish connection with web server. Gracefully shutting down OpManager." Read other topic, I found a solution only for OpManager 8, but not to OpManager 7 Enterprise. The OpManager 8 have the Apache Service, but The OpManager Enterprise 7 don't have "Apache" folder in "AdeventNet/ME/OpManager/".... this folder and the StartWebSvr.sh file not exist
requester to technician function
I need to utilize the requester to technician function and since we updated to 7.5 it seems to be broke? I also can't edit a technician ie: change groups....when I hit save there is nor error nor does it save when I hit save. Please help..... we are using active Directory authentication. thanks
Event Log Analyzer Database Filter Question
I am not sure of the proper use of the database filter in order to accomplish the following goal: filter out events with a source of Security, an Event ID of 576, and an Event Type of Success. Since the interface allows me to choose EITHER Event ID OR Event Type, it's not clear to me how I can accomplish this. Thanks for any insights.
Move ELA to a new machine
How do i move my current ELA to a new machine? I need to retain all my settings, logs etc... -Aaron
NFA 7.5 Database Schema
I have been tasked with extracting the usage information for presentation to users in a web browser. Had a look at the database schema (MySQL Workbench) and decided that I need much guidance to workout what bits of data to grab from what tables. Are there any documents on getting summary data in a usable form (NOT pdf) so we can update usage every 15 mins on a web page without giving the users access to NetFlow ?
netflow plugin+ssl
I installed opmanager and netflow plugin. Everything worked fine util apache ssl instalation according to link: http://support.opmanager.com/sd/AddSolution.sd?solID=22801 Afther that all page works fine except netflow pages. When I tray to open "NetFlow modules" appears "Security information" windows with informations that page contains secure and nonsecure items. When I click on Yes appears "Page cannot be displayed" page:(. Is there some configuration for this issue to start work properly?
Linux - Running Support Center Plus in the background (or as a service)
Hi everybody, We're currently testing Support Center Plus in Linux and we need to start it through SSH (because the server is not physically close to us). The issue is it doesn't let us run the application in background mode (that would be "sh run.sh &"). The issue having the application running in the foreground is if we finish the SSH session then it will terminate any application opened during that session that is why we need to run it in the background. Another approach would be having the application
error after losing the connection to the MS SQL SB
Hi, Since last night I have an error and the OP-Manager doesn't work anymore. I found these in the wrapper.log file. I have checked SQLException while getting database connection. Check if database daemon is running java.sql.SQLException: Login failed for user 'opmanager'. The user is not associated with a trusted SQL Server connection. This is what really happened: as you can see the conenction with the MS SQL was lost and after that everything is blocked. The SQL is there and looks fine. I have
Dear Advent Engineers
I would like to ask about is there any thing in your software working on PMO like ITIL you have service desck but we need one to apply the PMO in the orgenization is there is any thing like this its urgent please... Alaa Saeed
Calandar, Asset Checkout, and Technician Profiles
I am very impressed with the Service Desk product and am in the process of previewing it to the LAN shop in preparation for purchase. The Active Directory Hotfix was right on target. Some features that would be of tremendous benefit to my organization would be an integrated calendar to schedule tasks and projects, an asset reservation/checkout for items such as Laptops, and the ability to enter technician profiles so that tickets could be automatically targeted to the appropriate person(s) automatically.
Emailed report on resources in use , memory in use - OPmanager
Hi , I'm new to using Opmanager, I am wondering if it is possible to have an email sent to me daily with resource statistics and memory usage, also an alarm emailed to me if resource usage becaomes dangerously high? I also want to be able to run a web client of opmanager on one of our client machines.........pointing to our server , is that possible? Is there a web interface i can run from a client?????
Monitor Pool Paged Bytes and Pool NonPaged Bytes
Hi Guys, We are starting up a migration from a domain to another domain and one of the main concerns is the token size. This has a huge impact on Exchange server and I would like to start monitoring these 2 parameters imediatelly (before migration) so i can see the progress and impact during the migration. I fopund several mibs about these 2 parameters but none seems to be working. I got no data from any of these. Memory Pool Paged Bytes Memory Pool NonPaged Bytes Does anyone has any idea about the
Problem in Uninstalling Applications Manager
Hi, We were trying to uninstall Applications Manager from the machine on which it is installed. It is giving an JVM error. Attached file shows the error. Please suggest. Thanks & Regards, Surbhi Garg Goel, Comviva Technologies
Database schema ?
I've see many posts where people ask what table holds this or that and what the links between the tables are. Has any thought been given to posting the database schema with some info of the most common database questions?
Requester to technician function
We recently upgraded from 7022 to 7.5 build 7509 and I can not change a requester to a technician. we are using Active Directory Authenticaton.... We have done the suggestions mentioned in:http://forums.manageengine.com/#topic/49000003514442 which suggested deleting the records in the table: aaaaccsession
Response timings
I want to know how to calculate response timings. I am assuming: created date = time ticket was log; responded date = time it was first updated (ticket assigned/updated for the 1st time). But i noticed whenever i created a ticket, my created date is equal to responded date. Please help! Thank you for your help in advance really :)
Modify Settings in SQL Database
All, We have a test SD Plus installation which is an exact mirror of our production environment. We export the SQL 2008 to a .bak file and import it just fine. Before we start the SD service though, I would like to make a few modifications to the database so that alerts and notifications are not being sent out to people. For example, Scheduled PM tasks that were sitting in the queue would get sent out as soon as we turn the test environment on and that is confusing Here is what we would like
URL Sequence Recorder Help
I have used the sequence recorder to record transactions on two different internal web sites. Now in the Applications Manager one site shows it is up and the other shows down. To check if the first one is working I disabled the account I used to login with and it says it is still working. I have no idea why the second site isn't working. Both worked fine in the sequence recorder. I am doing an evaluation to possibly replace Tivoli so I am not that familiar with the product.
Performance of Application manager Infra
Hi, We have an Administration Server with 2 managed server. The first have 471 monitors and a load factor of 0.9 The second have 103 monitors and a load factor of 1.2 Do you think the Application manager infrastructure is enought or on heavy load? Jerome Linxe System Ingenior OFAC - Geneva
Timer for "Yet to be picked from group"
Hello If a request is created and nobody assigns to it there is a remider sent out. Can i change the time before the reminder gets sent? Think it´s about one minute now and that doesn't help alot.
AdventNet ManageEngine ServiceDesk Plus issue
hi i have install trailed version "AdventNet ManageEngine ServiceDesk Plus" on below configuration Windows 2003 enterprise server on this server IIS server running with existing sites. after installation of "AdventNet ManageEngine ServiceDesk Plus" it not working. when i connect to http://localhost:8080 it's not showing "AdventNet ManageEngine ServiceDesk Plus" home page kindly revert back on this Rg. Shailesh
Information Required
Hi All, We are currently looking at an alternative product for our current service desk application. Service desk plus seem to cater to our business requirements.From experience we ran into many technical issues ( that couldnot be solved by vendor) after our current product was implemented in the organizaion. Hence can you provide me with your feedback on this product for better evaluation. Thanks in advance. Greg.
Configure Password reset
The configure password reset tab under Resource Group is not working for me. I selected a couple of resource groups and then hit configure password reset. Nothing happens. I selected one group, nothig here also. It works if I click on the half circle arrow, but I would like to do more than one group at a time.
Configure password reset
The configure password reset tab in Resource Group does not work . When I click on it nothing happens. I would like to use it to configure password resets for multiple groups instead of doing it one by one. Product Name :ManageEngine Password Manager Pro Product Version :6.1.0 Vendor :AdventNet Inc Build Number :6101
Adding cost details in to the asset report.
Hi I want a report where i can include the cost along with the other asset details. For eg. along with the report computers by domain.
Admin reports
Hello, I am looking to create a two reports for internal auditing of ServiceDesk access. Having trouble doing this through the GUI report creator. 1. A report detailing "role" access to the system. Who is an Admin, Technician, etc. 2. A report detailing all groups and their members. Has anyone created such reports and have an MSSQL query to share? I would suggest these types of reports be included as canned reports. Many thanks, Shawn
Service Survey and Satisfaction Score reporting
On the survey, when a user completes the survey the system shows a satisafaction score, however this score does not seem to be reflected in any survey report and manual calculation of the users satisfaction istime consuming. Is there any way to automatically get the scores in a report?
Last updade report
I need a report that shows how many days it has been since either the worklog or conversation was updated by one of my technicians in requests which are not resolved or closed. Is that possible?
Clock
Hi, There is a way to change the SC+ standard clock? The SC+ here has a diference of 3 hours (I think it's because the GMT time). I have looked at the server time and this is right. This issue causes some errors on our operation because the registered times is different from the real activities. The SC+ build is 7505. Thanks, Marcelo Romera
How long should a 7022 to 7500 update take?
We have tried this update several times over the past few months without any sucess at all. The AdventNet Update Manager has been sitting with the picture of the package, the flying bit of paper, and the PC now for about 1 hour. We assume something has gone wrong (yet again)? How long should it take to update? We previously logged this issue with Support who requested that they do the upgrade for us which would mean our system being down while they did it. Not really something I want to do. I am
Error # The RPC server is unavailable.
Running OpManager on Win2k3 server. When I want to go and add another windows service monitor, I get to the page that wants the server name. I add the ip, then user, I ad administrator, then password, which I supply. When the system finishes it returns an error: Error # The RPC server is unavailable. Anyone know what I am missing here.?
Problem when assigning assets to a user
Hi, I have a problem while scanning and assign assets to a user. here are the description: 1. I make individual scan of a machine (m1). 2. I Assign the machine (m1) to the user (u1) 3. I make individual scan of a workstation (m2) 4. The system says me that m2 is assign to u1 5. I replace u1 for u2, in m2 6. m1 is deleted from the system 7. I come back to repeat the operation to workstation m3 8. the system says me that m3 is attributed to u2 9. the situation happens again for all the workstations
Asset filter
I'd like to add filters to the Assets/Workstations page, currently there's just; All Workstations Desktops Laptops I'd like to add; Servers Plus it would be very nice to be able to filter specific sites, so I can see all PC's for a jobsite. Any advice on how to do this?
how to share only one report with a specific client?
Hi, In this version 7.5.0 7507 ... I want to share a custom report with a specificaly client. How do I do? I can´t see any configuration to made this. Thanks Carl
Problem with Assets tab
When I click on Assets tab, ServiceDesk hangs. What can I do to troubleshoot?
Juniper with Netflow problem
hi all I have a M10i and configured. In the Netflowanalyzer I see the Juniper M10i, but the informations is not correct, because de traffic is very high and the informations that arrives of Juniper is low. my jflow configuration is. not: adding source address or not same.rate 1 or 100 same :) sampling { input { family inet { rate 1; run-length 9; } } output { cflowd 10.0.1.1 { port 9996; version 5; no-local-dump; autonomous-system-type origin; } } }
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