Requester to technician function

Requester to technician function

We recently upgraded from 7022 to 7.5 build 7509   and I can not change a requester to a technician.  we are using Active Directory Authenticaton....

We have done the suggestions mentioned in:http://forums.manageengine.com/#topic/49000003514442  which suggested deleting the records in the table:  aaaaccsession

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