Missing column customizer
I have a technician who has somehow managed to reduce his requests/my pending requests screen to listing the created date only. The column customizer icon is also missing. How do I restore the default view for this user?
Preventing Re-Opening Of Requests
Hi, Is it possible to prevent requesters from re-opening already closed tickets. Thanks, Mark
Upgrade disaster 75xx
After upgrading from 7016 to 7505 we cant start the supportcenterservice. we have microsoft sql-server 2008 but 7016 works fine (bevore update) then we make a update to 7503 --> update dont work --> restore the sql-database --> ok then we make the update to 7505 but the update dont work (many errors with index, double fields in table....) after many hours (but the backup bevore update closed without errors but the backup from supportcenter have errors :-((( when we make a restore from the installation
Upgrade from 7016 --> 7.5
Hi, Is it the same procedure to upgrade from 7016 --> 7.5 as it was from e.g 7012 --> 7016? br Stefan
sql CPU usage at 90-100% after upgrading to 7505
Hi, We just noticed that the CPU usage increased to 90-100% after we upgraded to 7505. The mysql suddenly eats up too much cpu power, we have Quad xeon with 4 gig ram. before upgrading, we CPU usage was not even 20%. is this a known issue on the 7505? please advise Miguel
MSSQL SNMP monitors do not appear to work
Hello, The SNMP monitors for SQL Server do not seem to work. I am particularly interested in the DB Log Space and DB State monitors. Most of our SQL Servers are version 2005, but we do have a couple SQL 2000 servers lingering. Regards, LeRoy
Process Monitor - No CPU usage
Hi I am after setting up monitoring a process so that i get notified when it is using more than 49% cpu. I can set this up but when i look at the process monitor it always shows at 0% but when i check the process itself in task manager it is almost 100%. The wmi monitor shows cpu usage fine so seems to relate to the process monitor itself. Can you assist in getting this working for me Thank Mike
What is the procedure to uninstall a service pack?
Hi All, How do I uninstall a service pack? All attempts returned the same message.
Why can't I have "List View" be my default view fo
When you're looking at Servers, and you click on "Select View" it gives you the options: Small, Large, List, and Details. When you select any of the views other than List, it gives you a check-box to "Set as default view". However, when you select the List view, that check-box is not there and anytime you refresh the page it goes right back to the other views other than List. Is this by design? Or a design flaw? Am I missing something? Please advise. Thanks in advance for any assistance!
Cannot delete items from Assets list
Hi, I imported our printers in a csv format but for some reason it has imported them into "product type". When i try to delete them from product type it says it is being used by a module hence cannot delete it. It was meant in import into the asset printers not into assets itself. I have attached a word document with a screenshot of where the printers are listed in Assets and the error i get when i try to delete them. Thanks.
AppManager CPU Utilization
I have a fresh install of AppManager running on Ubuntu 9.04 and the CPU utilization stays at over 90% running a java process. This does not seem to come down unless I bring the AppManger down. Any help would be much appreciated.
No option for attachments in Resolution
Hi SD Plus tech, Problem: Attachments in Solutions will not filter to Resolution description area. I have serveral solution documents (.pdf) that have screen shoots. While building the the Knowledge Base, I used the Attachment feature for documentation. While in Resolutions, I click Search Solutions, find the solution, click Copy to Resolution, however the attachment with the instructions for the problem does not appear. Is there something I can do on this end to fix that? Thanks Mandisa
pass-through authentication with AD
Hi, I install a demo version o SD7 (last from the downloads). All works great until we arrive to authentication with AD. If I enable PASS-THROUGH when an user tries to enter it is inmediatly sent to a blank page. Any idea why this can be happening? Thanks
Double quotes in Site name
Hi! When the site name contains double quotes, Admin-> Technician section does't work! this line avaiSiteObj[avaiSiteObj.length] = new Option("LocalSite "Test"","3001", true, false); provide JavaScript error.
Patch that makes it look like it failed?
Execution Status - Summary | Total Patches 156 Success 6 Failed 1 Not applicable 149 Yet To Apply 0 Execution Status Search: Clear Showing 1-1 of 1 | | Entries per page 255075100200300400500 Patch Name Status Remarks Execution Time office2007-kb958439-fullfile-x86-glb.exe Failed OfficeUpdateError: Patch already installed. Jul 28,2009 06:06:16 AM Patch already installed. Why should this be looked at as failed? Jamie
Roadmap for SupportCenter Plus
Dear All We have come up with the Roadmap for SupportCenter Plus after discussions with the development team. The schedule given in the road map is tentative and may change based on priorities. Here is the link: http://manageengine.adventnet.com/products/support-center/roadmap.html Looking forward to your feedbacks. SupportCenter Plus
RebootShutdown Message:
Hi, Is there any way to change the default reboot message when deploying patches. I seems a pain to have to change it evertime we roll out the patches. The default one is "Desktop Central has installed the required patches and the computer will be rebooted" The users have no idea what this means to them. Thanks, Billy.
Turning off Remote Control Capability?
Hello, i had thought i saw that the remote capability feature was going to include the ability to turn this feature off, or allow tighter control of its use. At a minimum, we need the ability to have the user approve our connection to the machine. has this happened? i'm checking the 7509 Build in my test system and dont see any options to do so. here are the requirements that we need in order to use this feature. This is important to take care of so i dont have to purchase another license for
Change Time Spent report display format problem
The default Time Spent format displayed on reports is HH:MM:SS. I would like to show it in Hours with one or two decimal places. Every time I try and use the ROUND function as suggested in the Help Card area on the field MM2COMPLETEREQUEST I get the error message "Error while fetching ajax response : Unknown runtime error". If I try the calculation without the ROUND function, i.e. ((MM2COMPLETEREQUEST/1000)/3600) it works, but does not give me quite the output I am looking for. I would like to keep
I need a solution for User Administration Problem!
Hi Manageengine Staff and everybody, I'm a user from Viet Nam. I've tested Applications Manager for a few days, and I have a big trouble here. I'm administrator, and I have an operator team. I configure threshold, alarm... for if server reboot, Application Manager generate ticket. And a thing happened here: our server need to reboot several times a day accidentally. And there will be many tickets will be generated. And we have to do many reports. To prevent this, I use Downtime Schedule. As an only
Problem with fresh install of appmanager 9
We have just installed a fresh copy of appmanager 9 initially without using our license key and as a trial. Logging on as admin/admin is fine, however when clicking on the monitor tab the following error message is given from this URL http://localhost:9090/showresource.do?group=All&method= --------------------------------------------------------------------------------------------------------------------------- HTTP Status 500 - Action[/showresource] does not contain method named type Status report
web page time difers from linux or routers!
Hello it is some strange issue i encountered with new install(7.5) routers time: 14:34:28.487 CDT Tue Aug 11 2009 netflow server(debian 502) bios time = os time: Tue Aug 11 14:34:44 EEST 2009 www servers interface view las hour: End Time : 2009-08-11 13:34 one more strange thing when i look at admins/users logins it shows the right time im guesing that this ocured as i first isntalled NA only then i sunced my times... Dalius
Mail fetching
Hi Supportteam ! We uses mailfetching to handle all incomming mails on our Exchange 2003. Uses POP port 110 - and runs every 1 minute. Almost daily it just stops fetching the mails. We get no warnings, or other errors - and its often by coincidence we find out that the service is stalled.. This is very serious, and makes prof. support very difficult. We need this solved very fast - please.. Kind regards Carsten Thessen ps/ STILL WAITING FOR 7004 :(
GSM modem only sends single alerts
Hi - I have a Wavecom GSM modem that is listed as a recommended modem by OpManager. I've connected the modem to COM3 as recommended, and set up correct baud rate on the modem and in the OpManager config file. I hit the test actions button and all works well. Next I created a profile, with the same phone number as in the test, and associated it to one of our servers. I fail (on purpose) one of the monitored services. I recieve a text. Happy me At this point your probably wondering where I'm going
Problem while fetching workstations in the domain.
We have configured the Audit settings in our ServiceDesk Plus 7.0 Build 7022, which should automatically add new workstations every 5 days. This seems not to work, as the System Log contains the following entry (every 5 days): System Log Message: THE-DOMAIN : Problem while fetching workstations in the domain. Module: Inventory Occured At: Tue Aug 04 16:26:17 CEST 2009 Probable Cause: - Performed By: System For the affected domain, the settings under "Windows Domain Scan" are all correct - when I
Clear alert
Hi. Sometimes when an alarm is automatically cleared the device keep showing at the "devices to watch" but with a green check. As i understood, Devices to Watch should only show devices with alarms. I have waited for more than a day and the no-alarms-device keep showing at devices to watch. Do anybody share the same situation? Know why? Any suggestions? Thanks
tcpdump shows traffic from routers and web interface working but stating no flows being received
New Linux install New Netflow install on 29 day trial Machine is receiving flows Machine is stating now flows being received? iptables if off Any pointers Gary
Script Error Occurred : ReferenceError: CONTEXT_PATH is not defined
Script Error Occurred : ReferenceError: CONTEXT_PATH is not defined Anyone else running into this error when they try and save something in the Admin console?
Extra field on Requests: Date last modification
I've searched for this request, did not find it however. I would like to have an extra field added to requests containing the date of last modification. And by modification I mean an edit to the request, or an incoming mail message for example. With this extra field I could sort my requests by this last modified date, so the requests that are most recently modified will appear on top of the list. Sometimes users mail a reply to an old ticket, it is reopened and the reply is added, but because it
Requester Name / Technician Name Problem
We import requester details from Active Directory. For some reason on Friday evening this reverted from the users full name i.e. Joe Bloggs to the users login name i.e. jbloggs. Is there anywhere within the admin module that manages the fields and the mapping to active directory? Cheers.
Tech is unable to login
Hi There I have a SD tech who is unable to login. Error msg says incorrect username and password. I have tried to reset the password, and the SD application says that the password has been reset sucessfully. However the tech is still not able to login, and upon checking the System Log Viewer, I saw this error message: User:administrator trying to reset password loginName: XXXXX Module : Admin Sub Module : - Type : Error Action : Occurred At : Aug 12, 2009 11:17 AM Probable Cause : - Performed
Netflow, display more than 15 minutes worth of flows.
Hello all, for some reason, my graphs started showing only 15 last minutes worth of data. Not sure what setting made it this way, but below are my storage settings. Can something be changed? I have plenty of hard drive space where the flows are stored. Thank you Dmitry. Flow Rate in the past 34 Hours :39 per second Based on the current flow rate and the available free disk space this value can be set to 1 Week Retain raw data : 1 Hour 2 Hours 6 Hours 1 Day 3 Days 1 Week 2 Weeks 1 Month Send email
Accounts Not in List
I am noticing an issue with the accounts after we performed the upgrade.Accounts we have created are not showing up in the list of accounts under the "all" tab, nor when you click the letter that the account begins with. However, I can search for the account by name and this works fine. I can also delete and re-create the account and it shows up fine. The problems with this is that we already have accounts with either alot of sub-accounts or alot of contacts. I have not tried renaming the account
New Installation on different hardware
Hi there, I've been using opmanager for a while now and want to decommission the old server and start with a clean install. I want to install a new server with Opmanager 8 without the need to upgrade from the previous versions. The license file I have is not compatible with the new version though. Is it possible to provide a new license file? Please let me know. Best regards, Juan
monitoring SNMP SMP processors
I have a quad core 1 CPU system - the snmp setup only displays 1 CPU (average). I need to know the load on all 4 - The server reports all 4 CPU locally. Any thoughts how to monitor all CPUs with your product? ron
Update from 7016 to 7504
Hi, I got the same error with this new release (see attached image). The Update Manager can't finish the update process. I'm using Win 2008 Server and MS SQL 2005 Enterprise. Can you help me with this issue? Thanks, Marcelo Romera
Integration with other aplications
Hi, My company use a software to monitoring some clients links. My question is if I can integrate this software with SC+ and open/close requests automatically. There is a component for this integration? Can I develop a component to access the SC+ data base? Thanks, Marcelo Romera
Hot Fix 7505 Released
Dear Customers, Hot Fix 7505 released today.Migration problems with MSSQL database issue is fixed in this release. Please use the following link to download http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
3 databases still in system and reported being down after parent server deleted.
Hello all i have three orphaned databases in our system abandoned after the server was deleted from the monitor. Any reason why these databases might be left behind? Also any reason why they are being shown as down when they are up? All help appreciated Jamez Emanuellistien
No aplication are deployed
Hi I am using APM to manage my Manage Server in weblogic. There are two clusters and applications are deployed on the clusters by virtual host. When I add the Manage server to APM it does not show any of the deployed software. How can I monitor the web applications?
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