How do I change the due date on a Service Request????
Tree View in Category admin page
When I click the Tree View button in the Hepdesk Settings - Category page I get the following error HTTP Status 404 - /workorder/CategoryList.jsp type Status report message /workorder/CategoryList.jsp description The requested resource (/workorder/CategoryList.jsp) is not available. Please advise
DC Patching and MBSA reporting conflict
I have an issue where DC is reporting my workstation as being 100% healthy and no patches missing, but MBSA is showing 3 critical patches missing. I am currently testing this software and this issue is preventing me from making the purchase. May I get information for the following? 1. Does DC patching work and is it current with Microsoft patch schedules, etc.? 2. Why am I getting this conflict with the reports? 3. How accurate is DC patching of the Windows OS and related Microsoft applications?
DC Enterprise???
What is this all about? I purchased the PRO version of DC when it was the best you could get... I purchased it with the promise that distributed Repository's would be available... and now that it's available I need to upgrade? is this what I can expect for future enhancements? is there going to be the Enterprise +, and the Enterprise Super + versions released once a new function is introduced into the application? WOW!
Multi-Site DC?
We are interested in your product Desktop Central. We have multiple offices. It is possible to organize multi-layer structure with DC, for example: DC-0 / | \ / | \ DC1@1 DC2@2 DC3@3 office1 office2 office3 We want to make for every office an local DC which connect to our "global" (DC-0 in my scheme) Desktop Central from where we will administrate all computers from all
what hostname shud i put to start this software?
in the manual, it require us to type http://<hostname>:8090, i wonder wat hostname it mean?
email notifications when users are added to PMP user groups
I'm having issues with emails being sent to users, notifying them of such privileges, when they are added to groups. I setup the email settings and tested successfully. Please let me know what other setting or options I need to look at or change. Thanks in advance for your help. I'm running latest version, thank you
Failed to establish connection with web server. Gracefully s
"Failed to establish connection with web server. Gracefully shutting down OpManager." I read the manual and it said to copy a file over form the backup directory. I did this.......and still get the error.....whats the deal? Thanks
Problem with Archived File Load to Search
I've the problem with the Archived Files Load to Search. I click Load to Search and then IE pop up blocker is block (Please see the attach file.). After that I click the report I didn't see any log for searching. If it's possible to change this archived file from "report" back to "Load to Search" again. I'll turn off the pop up blocker and try load to search again. I think the problem come from IE pop up blocker block the index process. I need to search this archived file again.
Jun-Villanueva
How to Adjust Request Ticket Number sequence to my old sequence of Data ticket.
Conversation history extraction
Can anyone tell me which table the data for the email history of an incident is kept in? I need to create a report which details the basic call details and it's email history and can't find this data anywhere.
DK Keyboard layout vs. modern at (@)
We use the SDP with Danish users, and Danish keyboard layout. When users write in the requests Body field they cannot write a @, with DK layout (Alt Gr + 2). Instead the text in the line resizes and goes bold. Can you make a fix for this, please asap ?
Great Product! Works well with Juniper Routers
Just wanted to say "thanks!". I have sucessfully used this utility to track flows in 7 simultaneous Juniper M-series routers. Here's my JUNOS 7.3 configuration (as I noticed you don't mention any Juniper-specific information on the website). First thing to do, is to enable packet sampling and set your output/target for the flows to be sent: forwarding-options { sampling { input { family inet { rate 100; run-length 9; max-packets-per-second 7000; } } output { cflowd 172.28.1.14 { port 9996; source-address
reset request counter
it's possible to reset the request counter in service desk? thanks
Now I use Cyberoam for firewall, ManageEngine 6.0 can analyst its log?
100,000 email messages
We have eventlog analyzer 5. I had an alert that emailed me if a disk failed. Well over the night a disk failed. In the morning I had over 100k emails. Well ok I guess it was just passing on the message that I asked it to pass on. However this bottlenecked our exchange server and my mail box so they were basically unusable for hours untill I could delete the mail and stop the event analyzer from sending the email. I see that there are settings that there are settings for Number of occurrences and
using disk treshold alarm for SAN-based disks on servers
Hi, when i try to add the Partition Details of the Device monitor on a main server that we have that has a lot of san-based disks attached to it, the only disk i get up and that i can monitor is c: wich is the only local disk on the machine. How can i monitor the san based disks?
Monitor under maintenance?
When the Linux server which i monitor using AppMgr8 via SSH has a RAM usage that provokes a critical error on the monitor, then AppMgr shows in the linux server monitor details a message like this one and does not continue polling the server: "This Monitor is currently under maintenance ( Sep 9, 2009 5:35 PM to Sep 10, 2009 8:20 AM )" What is happening?
Restoring from a backup in 8022
Hi, I am having the following issues on opmanager after upgrading to 8022 1. I made list view as the default view in the dashboard.however now when i try to revert back to get the map view as the default I cannot do so. Is this a bug within 8022?? if not how can i revert back to map view. 2.I had taken a backup using the scripts backupDB.bat,backupConfFiles.bat, and BackupDb_Config.bat.However now when i try to restore using restoreDB.bat. it gives me the followin error. D:\AdventNet\ME\OpManager\bin\backup>RestoreDB.bat
Scheduling Downtime Summary Report
Can the "Downtime Summary Report" be scheduled to run weekly/monthly as well as daily?? If not, can this be included as a new feature request? Can it also be set to capture weeklt/monthly results too. There are other reports under scheduled reports, but these do not give as clear a view as the downtime summary.
Alert trigger to different e-mail addresses on different severity levels?
img{ *width:700px; max-width:700px; } Hi. It's been a while since I was in here actually working on this thing. Hopefully I haven't already asked this question....sorry if it's a repeat. Is there any way to configure notifications in SDP so that I will get an e-mail message sent to one e-mail address (let's say 123@dddd.com) for lower priority issues, and then get a message sent to a different address (let's say 44556@dddd.com) for higher level priority issues?
Add Device Info
I am trying to enter the login name etc to fetch the rules from the Cisco pix however the login fails each time despite being given the correct credentials. We use SSH to connect to the pix and when we have entered our initial credentials we have to type login to enter the elevated privelages credentials. Regards, John Paul
GINA GPO Installation, 64-bit support, Email Notification and much more
Hi, We are happy to announce the availability of ManageEngine ADSelfService Plus 4.4 Build 4410, an improvement upon all its previous versions. Enhancing security and GINA/CP service has been the prime objective of this build, which yielded the following highlights: GINA/CP Enhancements: 64 bit support for GINA GINA /CP installation through GPO: To facilitate easy installation and deployment of GINA/CP on client machines. Security specific features: Block Users: This feature prevents any user – who
Where is IP address information stored in ServiceDeskPlus database?
I have been exploring the ServiceDeskPlus database schema looking for the tables where asset information is stored. The Resources and Component tables seem to be where most of the information that I am going to need to access lives and I continue to explore them. One hopefully simple question... Can anyone point me to places where IP address information is stored in the schema? Thanks in advance for any assistance.
Moving users/assets to a new server.
How to I update old tickets to reflect this new site? Is there a script that can be used to do this?
ServiceDesk Plus MSP Edition
Hello Forum Team of ManageEngine, I tested ServiceDesk Plus MSP Edition, and the ServiceDesk Plus Professional, Both seems to be the same in slight things, where is the greatest difference is that the MSP edition is for IT Supporting Companies to logged incidents from their clients. Can someone please to be so kind to provide some more insight on the MSP version What's the expected date to be out of beta? What editions would there be? Free, Pro, Ent. What would be the difference in features between
Problem in migrating Application Manager from one Linux machine to other Iinux machine
Hi, How can I migrate Application Manager from one Linux machine to other Iinux machine? I am taking backup of DB from A machine, and restoring it in B machine. In both the cases, it is showing done successfully. But when I restart Application Manager on Machine B, I am not being able to get my configurations restored in Application Manager B. Please suggest. Thanks & Regards, Surbhi
java.exe utilizing 100% of CPU
Hi. I'm running ServiceDesk Plus Enterprise version 7.5.0 Build 7508 with MSSQL 2008 as backend. The ServceDesk crash on random occations, and the reason seems to be that the process java.exe is utilizing 100% of the CPU constant. I've read a couple of entries regarding this here in the forum, but these seems to be old 'tweaks' - it dosent solve my issue. Please help me :) The default wrapper.config is this: # Java Additional Parameters wrapper.java.additional.1=-server wrapper.java.additional.2=-Dprogram.name=run.sh
Worst Technical Support EVER!
Let me start by saying this product isn't bad. But the Outsourced (Indian) Technical Support is the worst support I have EVER dealt with. We are looking at using the product for our help desk. Although the software looks pretty good. We have spent weeks trying to get basic questions answered by the india-based support representatives. I have had half a dozen IT staff fail to give myself and my fellow workers, basic answers to simple questions. Some of which included: Can we integrate our own MYSQL
Intergration with Exchange 2003/2007
It would be brilliant if service desk could check mail from and exchange mailbox as opposed to a POP mailbox.
netflow analyzer installation in debian
can netflow analyzer be installed in debian. when i start the netflow service in debian run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /root/AdventNet/ME/NetFlow JAVA: ../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
SOX Compliance Reports from Linux Server
We are evaluating the ManageEngine EventLog Analyzer for SOX Compliance. Our financial system is on a Redhat Linux server and we have set the syslog up to transmit to the EventLog Analyzer. Data is flowing into the EventLog Analyzer, but is not appearing on any of the SOX Compliance reports. We note that the help section indicates that "These reports are derived based on the Event IDs.". Does this indicate that the SOX reports can only be generated from Windows servers or are there settings
how to integrate SDP with other system in user authentication and single sign on
Dear support: we are currently using SDP 7020, now we would like to integrate SDP with our OA system which is used everyday , so our users does not need to log on SDP separately. btw, we do not use microsoft domain. The OA system stores all of our user info , login name and passwords etc. its database is MSSQL that we can access its user table if needed. so is there any method we can do this? any open APIs ? or any steps currently available? Does SDP7.5 have this ability? if yes, how ? so we
IP Groups have double the site-to-site traffic
For our MPLS network, I have created a few IP groups to help identify traffic flows going from our head end MPLS router to specific sites. The traffic displayed at a devices view (say the router) shows correct, however the IP groups seem to show double the traffic (exactly). I have verified that ip ingress is configured correctly on the end devices (as stated above, my devices show the right bandwidth). So basically, if I create an IP Group from Site A to Site B, it may show that a 1000kbps peak,
restoredata issue
I am trying to move ServiceDesk plus from one server to another. I keep getting the error below. I have tried multiple backup files and make sure the configs were the same. The only difference is the new server has the install on the D drive and the old server had the install on C:. D:\AdventNet\ME\ServiceDesk\bin>restoreData.bat ********************************************************************************* Restore DB Setup Wizard *********************************************************************************
Resrict the task?
Hi I want to restrict the task to the technician and requester only. Please advise how can i configure the same.
ServiceDesk needs the In-Reply-To-Feature in mail headers to allocate an reply to the right ticket
Hello, we use a Mailsystem (Kerio Mailserver) which does not use the "In-Reply-To" in its mail headers when you send a reply to a mail. For this reason ServiceDesk creats new tickets when someone replies to a mail a technican send him oder her instead of allocating this reply to the right ticket. I´ve read about that here: http://forums.manageengine.com/#topic/49000003377088 Seems not to be possible to assure Kerio to use the In-Reply-TO in its mail headers. Is it posssible to prompt ServiceDesk
Contract SLA and support plan cannot be edited
Upgraded from 7016. Everything seems OK, until I tried to change contract support plan and SLA. When I try to edit anything an error message appear: Script Error Occurred : ReferenceError: CONTEXT_PATH is not defined Any idea?
Failover - failback?
Hi, I have OPManager running in a failover configuration using the built in mysql database. The failover itself worked fine but when the primary server came back online both servers now think they are the primary. I've done some testing adding a different device to each server and neither of them appear in the other server. It looks like they are running independantly of each other, is there something that I need to do to get them back in hot standby mode? Thanks, Gareth
Console Secure
Hi everybody, Is there a way to put a certificat on the Apache server for securing the console. I have 3 AppManager: 1 manager and two managed server. Thank you for your help Jerome Linxe System Ingenior OFAC - Geneva
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