Migrating some monitors in a machine to another
Hi everybody how are you? I`m new user using AppManager and I have a question. I have 2 servers (machines), I want to migrate only a part of the monitors (database servers, services and servers). Is it possible? and if I can....how can I do? Thanks for your answers Regards, Jairo
Spam filter
What happens to the email that matches the spam filter? I want to stop some messages being converted to requests but I still need to read them. Regards Gavin
How to run a script on remote host?
Hi. I`m using the latest release of Opmanager. How can I run a script on one of my servers when a service goes down? What must I do on the Opmanager server, and the remote server? Can someone please give me a detailed explanation? EZ
/@@@@@ No MC Name @@@@ : Problem while discovering the workstation.
We have a new batch of Dell Latitude E4200 laptops that we are trying to add to SD+ Asset Inventory. The error "/@@@@@ No MC Name @@@@ : Problem while discovering the workstation." is displayed in the System Log Viewer for each time we run a local scan (using the vbs script on the local machine or try and import the resulting XML manually). If the machine is scanned directly from SD+ then it works - however we MUST use the vbs script as these laptops will be living offsite 100% of the time and the
delete a request even though the role does not allow the delete.....
I was evaluating your software and came to a very disturbing issue for the deleting the request. This is the case: If a support rep who does not have permission to delete or even see any other groups request, is still can do this by typing it in the browser address section. i.e. if a support rep wants to delete a request such as xxx, can simply type http://............/WorkOrder.do?woMode=deleteWO&woID=xxx& and this will delete the request number xxx from the database. This is true for even viewing
nested reports
hi, is it possible to schedule a nested report - for example ADReports - User reports - nested reports - users in groups thx in advance Franz
Local asset scan in Servicedesk plus 7509 fails on snmp enabled server
I have attempted to san several snmp enabled systems and have failed, this includes several switches and linux servers. Interestingly enough the CISCO switch on our network does scan correctly, please tell me your software doesn't care what kind of device it finds?
Workstation scan
Hello, I have version 7.5 I cant scan workstations with XP firewall up. I get de following message"Error : No response received from workstation. Probably the workstation might be switched off or does not exist." What can i do? Regards,
Asset scanning
I cant scan notebook with XP firewall UP. I got de following mesage "Error : No response received from workstation. Probably the workstation might be switched off or does not exist" What can I do? Thanks,
Problem with mail
We are using service desk plus and have had no problem getting our mail. Out of the ble the fetching of mail just stopped. In the admin section where we configure the email everything looks ok, and the mail fetching is running, but it sais that last time it tried to get a mail was thu sep 03 and the time. I have started and stopped the mail fetching but for no use. Anybody who have any good idea why it just stopps and can i force it to fetch mail? Kristin
Unable to link multiple changes to a single request
Hello Support Team, Is it possible to have mutiple changes linked to a single request? Currently, SD+ doesn’t allow me to do this… Your feedback please. Thanks in advance! Kind Regards, Ebbele Wijnstra Application Support Engineer & GI-D Focal Point
Please discuss installation OpManager step-by-step
I've Linux RedHat Version and OpManager8 in root. First of all, I need to apache before install OpManager or so. Or OpManager8 built-in apache. Next, I try to execute OpManager in <OpManager-Home>/bin but it's create the table and process until it alert the message like this "Failed to establish connection with web server. Gracefully shutting down OpManager" and automatic shutting down with disconnect DB. Finally, I try to install apache and start it again but it can't work. Now I clear all of configuration
Cannot add new CCTV
Hi, I am trying to create my own CCTV view with just the Business View and list of alarms, however when I try to do it, I am unable to add a new CCTV view. It just not not show the new CCTV view in the list of CCTV views. It however does not throw and error while adding it. Am i missing out on any setting that needs to be done prior to adding a new CCTV view. Do let me know. Thanks, Renita
Older versions uninstall
I tested 7014, 7016, and upgraded on 7505. In installation window I can still see 7014 and 7016 version. They remain visible as it is still installed. May I uninstall older versions?
Task icon
Hi, I wonder if there is any visual indication, if OPM is running in active or standby mode? When I start both servers, the green task icon is shown, regardless of the condition in which the server is. I see that in the OpManager/images/ folder are different "logo16x16_xxx.png" files in gray, green and red. Maybe this would be a nice visual indication. Best regards Philip
Reporting in OpManager 8022
Our evolution of OpManager is over, so i cannot check it myself. The question is: Is it possible to make tabular report of such a kind: ____________________|Average Memory usage (%)| Disk C: used (%)| Disk D: used (%)| servername1__________|______________________|_______________|_______________| servername2__________|______________________|_______________|_______________| or (if this kind of report is not available) just multiple reports in ONE: Memory usage, Disk C: usage And it would be so great
Custom snapshot dial for Dell Poweredge 2950 disk status?
Hello, Is it possible to have a custom snapshot dial, that displays the disk status like in Dell OpenManage below: So it would display the disks and then either a green, amber or red light depending on the status? Or something similar to this, that will allow better visibility of when a disk reports an error. I have setup a custom raid status monitor, and currently recieve a status of 3 (OK). Thanks, Jack.
snmp issue
Hi everyone i get the following error when i enable snmp on my server Message: AuthenticationFailure : null Category: Server Error Condition: Trouble Any ideas on what to check? thanks Don
Configuring MS SQL Resources in PMP
Hi, I have PMP in our environment and am trying to determine the best way to configure MS SQL Resources. Currently I have some Windows 2003 servers with MS SQL installed and at the moment the resource is listed as a Windows resource with a local admin account defined as one of the user accounts within the resource. However I would like to enter in database accounts within this resource and potentionally configure the ability to perform a remote password reset. Do I change the resource type as
Hidden Shares for User home drives
We have been using Hyena to do our user creation. However I am now trialing ADManager, however we use hidden shares for all user home drives.. Can I do this with ADM?
Targeted report
Hi there, I was wondering if it was possible to create a customized report to illustrate top web destinations. I have tried to set the destination by IP and by hostname (eg. 69.63.x.y and website, *.website.com) but I'm unsure if the report is correct as I've reviewed my firewall logs and there are hosts that show up in the log but not in the report. Also, under the web usage sub-report, there is no data for the Destination/URL table. The main idea is to be able to create a report that we can customize
Unable to edit Custom Reports due to error message
Hello Support Team, Please could you assist us with this problem. Details you can find below: We would appreciate a quick pickup and response from you. Please find my contact details in my signature below. Preferred contact method is telephone. Awaiting your swift response, thanks in advance! Kind Regards, Ebbele Wijnstra Application Support Engineer & GI-D Focal Point Shell Asset Management Company B.V. Group#: +31 (0)70 3199 215 Direct#: +31 (0)70 3199 355 The registered office of
reoccurring problem with login window
we are running the 7.5 version of ServiceDesk plus at our office. Occassionally, in the mornings before any of the employees have logged in, all the service desk login pages do not show the network selection dropdown menu, and therefore none of the users can log in. not even the administrator accounts on the local authentication. At this point we need to shut down the serivce desk system from the server and reboot it. after that, it usually works. but its still nuisance to have to deal with. we believe
Bytes Sent/Received
I am just wondering how the Firewall Analyser calculates the amount of data sent to/from a host based on the syslog messages. I am seeing a lot of traffic transferred between 2 servers and I would like to know how Firewall Analyser gets this information. Thanks, JP
Server 2008 host, Remote SQL 2005, Netflow Prof build 7591
Hi I have installed Netflow Professional build 7591 on a Server 2008 (std) VM, seemed to install fine. I have made no changes, not even logged onto it yet. I want to configure it to use a remote MSSQL 2005 (std) database, rather than the local mysql db, and have followed instructions as best as possible from http://www.manageengine.com/products/netflow/configuring-mssql.html. This is the output from the cmd window: User dir C:\AdventNet\ME\NetFlow\bin jboss dir .. The server address is Mysql 127.0.0.1
Rename Site?
If I rename a 'Site' (I currently only have one), will everything associated with the site's old name automatically follow, and still remain associated with the same site with its new name?
Change file type on the email attachment
is there a way to change the file type on the email attachments? I dont want the reports to come as .zip files just plain pdf's
Email problems with ssl
I have a problem with the email, When I try to download mail from the mailbox will not let me I look in the log an error and gives me license not solve, please HELP here is my log [12:48:22:721]|[06-19-2009]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[26]|: portid : 4| [12:48:22:877]|[06-19-2009]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[26]|: protocol : pop3s| [12:48:22:908]|[06-19-2009]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[26]|: tlsenabled : false|
Trying to remove a group from the local computer Administrator group and add same group to local computer Remote desktop group
We are trying to trying to remove a group from the local computer Administrator group and add same group to local computer Remote desktop group. The permissions were manually placed. Getting error: Remark :The group name could not be found Group Management At step 2 Define configuration, Modify Group : Group Name: Domain\Domain - Users (note; this is a group of users we currently allow local administrators rights to the computer) Add Member: Local User ; Remote Desktop Users Remove Member:
Request ID
Upgraded from 7016 to 7506. There are no IDs, now. It was good when we could refer to request with ID number. When there are 40 request on page, pending, it is easy to refer on one request by ID number. It should be year and number, for example 09xxxx.
Problems with import from Asset Explorer
Hi there. I�ve installed Asset Manager (Free Edition) in one of our remote sites. I�ve updated the configurations of the Asset Explorer server so that i could export the assets. Now, in the Service Desk Plus, i try to import the assets and i receive the following error: Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [SystemInfoDomain, MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo,
V7.5 - Distributed Asset Scan Agent
Don't seem to be able to track down the download for the agent for scanning machines not on the network. Anyone point me in the right direction please - I asked during the Beta and got answer "The Distributed Asset Scan will be a seperate download as in AssetExplorer. And as of now this feature is not completely implemented and tested. We will let you know once it is through." Not heard anything about it since and now 7.5 is out I sort of thought it would be 'obvious' Andy
7.5 - Asset Explorer Install
I may just be completely missing this, but it says install asset explorer at a site to have remote updates of assets. Where is the install of this? Is there any documentation on how this is integrated into SDP 7.5? Or is this feature not fully enabled yet since it is in beta?
Moving SQL 2005 database to Another Server - ERROR - HELP!
Question - have recently moved Servicedesk Plus to another server - no problems.... tried moving the SQL 2005 database from one server to another (using the SQL copy gui for the database and log files) - database moved across OK. When I run the change Database file and enter the details of the new location the TEST button works fine but when I go to SAVE I get the following error You cannot configure this database server because the database server is compatible to build 7509 and now you are installed
Log File pattern
Hello, I have a question concerning log file importing at multiple intervals (daily, hourly,...) : When I import a IIS W3C Web Server log file, and try to specify the Filename pattern for importing it every hours (log parameters specify a hourly creation of log files on the server) it does not work. The file name is like that for example : ex09090310.log So I specified as pattern : exyyMMddhh.log but it does not download the file again (works only for the first import). Is it because this pattern
Maintenance Mode
HI, Is it possible to put some monitor in maintenance mode (and in production mode) in script. We have some automatic reboot and we don't want have alert when it will occured. Regards, Jerome Linxe System Ingenior OFAC - Geneva
resource state
Is it possible to assign User/Department to "In Store" or custom created resource states? Currently, I can only see a way of assigning user/department to "In Use" state. However, I need to be able to assign them to "In Store" assets as well as custom resource states. Thanks, Justin
Standard Change Type
We do not want any of our changes to be pre-approved. How do we remove the "Standard" change type from the list of selectable change types?
Apply Business Rules on Chanmge
Hi, I'm currently evaluating ServiceDesk Plus for the company I'm working for. Yesterday I tried to automate some work flow with help of business rules. But as the description says they are just applied to new request. I thought I tested that before and was able to create working business rules, that react on changes to a ticket. But I'm not 100% sure anymore. Is it possible? Is there a way to apply business rules to existing tickets, when they change (for example the priority)? Thanks Markus
Socket time out on Opmanager startup.
Hi, I tried a couple of times to install NFA Add-on to our Opmanager setup. I get the attached error message when I start up the opmanager server after installation. And on the NFA screens, all traffic is categorized "Unaccounted". Even after 2 days of running. I am using build 8022 of Opmanager and build 7700 of NFA (wich is strange since everywhere the website mention that the most up to date build is 7600...) I'm also using MSSQL 2005 on a remote server (admsqlcluster as mentionned in the
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