Problem with SNMP polling after server restart
I am having an issue with OpManager 8 (build 8021) installed on a windows 2003 server. We have scheduled restarts of our servers every Sunday and after the restarts the OpManager services are started automatically. You can access Opmanager client and any of the devices, but none of the SNMP polling is taking place. All of the graphs and data stop at the time of the server reboot. I can workaround this issue by restarting the OpManager services an additional time, login to OpManager, select a deivice,
Windows Server monitor - SNMP mode -Process are not listed
Hi, We are trying to configure windows server monitor - through SNMP mode. We get the results for CPU, Memory, Disk utilizations correctly. But when we try to configure individual process we get the result that the "system is down." . Since i am new to application manger i could not find out the reason for this issue. Am trying to configure for windows 2000. Can anyone help me in this issue? Thanks in Advance.
The page cannot be displaed
Hi, I installed free version of OpManager 8.2 today on a: Windows Server 2003 SP1 2 GHZ AMD Opterton 4 GB RAM During install it located an older version of OpManager and uninstalled from the C: drive. I installed to the C: drive and received the web port as 8060. After installing on the C: drive the web page never started up I looked at the space and noted that it did not have much room so I uninstalled OpManager again and reinstalled on the D: drive which has the required 60 GB free.
How do you do a backup without shuting down OpMan
The script for taking an off line backup is obvious and works well even if taking several hours. This is not subitable for day to day operations. I need to know how to make my regular backups whlist leaving OpManager on line. Thanks
Availability and uptime
We have a scenario were unable to detect a sudden server reboot. We poll the server every 5 mins but if the server reboot in the 2nd minute and it finish the boot cycle in the 4th minute then AppManager will not detect the reboot. And the reports will not show how many times the server rebooted and still show 100% availability. So, is it possible to compute the server availability by uptime of the OS server? Thanks
User setup question
Two things, both of which I'm guessing are more enhancement requests than actual questions... Is there any way for a read-only user to modify the widgets on their dashboard? When logged in with a "Full control" user, I get 3 icons in the corner of each widget - refresh, edit, and close. When logging in with a read-only user, the only icon visible is the refresh one (displayed in the images below). I would like to be able to set up a couple read-only users with a different dashboard view than our
Lost Password
Hello! Im using NetFlow Analyzer, and i forget password from my account. Can u help me with recovering? All of my OS services are working fine and i dont have any problem with them. I realy forget my password. I can reinstall NetFlow Analyzer, but whether it will be possible to use old NetFlow bases?
HotFix 8021 released
Hi All, We are glad to announce the release of HotFix build 8021. Here is the list of Enhancements. Enhanced Alarm actions: Option to perform Ping, Trace Route, Test Monitor, Actions, Manage/ Unmanage devices, RDP & much more for every alarm. Email Notification will have a link to device snapshot page for faster access to OpManager web-client Ability to add Google maps to Custom Dashboards Option to sort entries in Infrastructure view widget WMI–based partition details are added out–of–the–box
Thresholds (Ping, URL)
The ability to set the number of times a threshold is violated for Ping and URL monitors.
Account Name and Email - Contact Association
I am seeing some odd behavior with accounts and the associated contacts. When I make a new account, it doesn't seem like the Unique ID for an account is just the name. I tried to make a new account in a different business unit, that had the same name as another account in the default business unit. When I tabbed down to the email field, it popped up a message asking if I wanted to use the email ID of the already created account, so I chose yes. Then hit save. I was testing to see if different business
Software licensing for retired computers
When we pull a computer off the floor, and set the status to IN STORE, the installed software is still being metered. Is there a way that we can exclude the software licenses for these computers? It is throwing our license counts way off! Thanks, Dave
Error at count of the sum of request
Good afternoon. I already once about it have written, and you have repaired it with a patch output. But it has repeated again. I use SD + (7.5.0 Build 7509). On bookmark HOME, in bookmark Global View for me show 20 open request when I press this digit I move on the filter of open request - there for me 18 open request . It turns out, for some employees 2 disappeared request which are not present in the list are registered, but they are in a total sum? Repair it!
Mail Fetch from several addresses and SD+ notifications according to address sent to??
Okay, long heading, but what I want to know is it possible to have fetch collecting from several email addresses(I know it fetchs from one) but using rules we already have 5 addresses aliased to our main fetch account. So when an email from a customer is sent to app_support@companyname.com then SD+ will respond with notification that matches the team it was sent to(like thanks for sending to app support etc etc?? Then when an email is sent to ithelpdesk@companyname.com another notification that
Robo Task fails w/ localized AD structure
We are currently evaluating SDPlus 7.5.0 b7509 and found this issue. RoboTask can't access localized (i.e. Russian) AD objects. We have OUs and CNs in Russian, and change password task fails with: [Info] adsPath : CN=pupkin,OU=Service_users,OU=Users,OU=???????????,DC=test,DC=local [Error] ADsOpenObject failed in ResetUserPassword. Err code = 0x80072030. Err msg = There is no such object on the server. Directory object not found. [Info] Reset user password operation failed.There is no such object
Asset Windows Domain scan broken after hotfix 7507_1 upgrade
Upgraded to latest hotfix, tried to run a Windows Domain Scan in the asset section. Screen just sits there and displays " Enumerating Organizational Units in Domain - <ourdomainname>" nothing happens. Can cancel it, click on "fetch ad OU's" , but will not return my OU's , recreated the domain details , tried to run/scan again but still no luck . system runs on a windows 2003 server , database is installed on MS SQL server
No notification if contact updates unassigned request.
I just noticed that if a contact updates an unassigned request, there is no notifications sent indicating the request has been updated by the contact, nor does the support rep get any notification that the request has been updated since the creation when it is assigned to him. If an unassigned request is updated, seems to me it should fall in the same notification category as "Alert the following Support Reps by Email when a new request is created". Either that or there needs to be another notification
Workstations disappear from list
I did a search and could not find anything on this. When I do a manual scan of a workstation that was not found in the scan, it shows it found it and all the stats. If i do another manual scan, the previous one is then lost. Not all of the workstations are being saved. How can this be fixed. Find below some screen shots I uploaded to show what I mean. Notice how the first workstation is not seen in the 2nd and vice versa. HELP PLZ
Incoming Mail Time
All the new tickets coming into ServiceDesk via email are recorded as one hour behind within the ticket request tab. If the ticket is created using QuickCreate then the time is correct. I have checked all the usual Windows Regional Settings etc but cannot isolate the problem. All subsequent replies via email are recorded correctly, its only new tickets The History tab though shows all mail as an hour behind in and out running build 7509, Windows 2008 Server, mysql Any ideas how to fix this
WebApplication on separate server
Hello all! We just bought Servicedesk Plus Enterprise for 10 techinicians. We are very busy implementing the software. So far, we are very happy with the software But we have one concern / question. We installed SD+ on a server (MS) in our internal network, on a member server of our domain. Works great. Now we want to give our customers the ability to use the portal (self service) through the internet. That's where our concern starts, we don't want to link this server to the internet because of the
Time on email and updates
Hi I am getting a problem where the time and date is showing as 1 hour behind. An email comes in at 17.23, it shows as 16.23. The time and date format screens in Preferences and Administrator are showing the correct time. Any ideas?
Receiving alarms from disabled ports
Hi! How is it possible that I am receiving alarms from switch ports which are disabled? If I click on "Configure ports" in the "Actions" menu bar the ports 7 and 13 aren't displayed but this morning I received the alarms that they are up or down. Do you have some wrong settings? Hope you can help me ... Kind regards, Mok
Problem in Restoring Data file
When i m trying to restore(using restoredata.bat) data base from a file created by the backup program. The restoredata program struck here after throughing this exception. Any help to sort this issue would be really appreciated. Regards Farooq ******************************************************************************** * Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from command prompt For Windows users :
Warning: Deleting a sub account also deletes the main account!
The is a major problem is the system. We have a sub account which we had to remove. So we clicked on removing the sub account (it was the only sub account available) and now all of a sudden the complete account is missing. I think this is not how it should be. Please have a urgent look at this! Kind regards, Jarry L'Excidio
Contacts disappeared since migration
After upgrading from 7016 to 7503, we have noticed that a mixture of contacts, requests, and in some cases, accounts had gone missing from the system. Figuring it was just a migration issue, we attempted to just re-add those contacts and accounts....however, we get the error that they already existed. Upon closer inspection of our database, it appears that the information is still in the SQL database, but not showing up in SCP. It appears to be a pointer issue, where a contact is no longer 'bound'
SupportCenter Plus 7.5 - Released
Dear All, We are pleased to announce the General Availability of ManageEngine SupportCenter Plus 7.5 Our New Editions With this release SupportCenter Plus is available in Two Editions: Standard edition starts @: $495 for 2 users Professional Edition starts @: $995 for 2 users Online Store: https://store.adventnet.com/ Compare Editions: http://www.manageengine.com/products/support-center/comparison-document.html Info to Existing customers Free upgrade to Professional Edition of 7.5 (build number
[7.5.0 b7506] Created and DueBy Date Problem
Hi When I create a new request and set either the "created" or "dueby" time (i.e 8.00am), after applying, it then appears an hour earlier (i.e 7.00am). I've had a look for settings which I may need to change but couldn't find anything. I think this problem started occuring after I set the "Time Zone" under personalize. It is set to "GMT", which is correct (not sure what it was before). Graham
Password Manager Pro bags top honours from SC Magazine for the second time in a row
Hi, Greetings! For the second consecutive year, ManageEngine Password Manager Pro has earned top honours in SC Magazine's Group Test of various password management solutions. Password Manager Pro has earned a perfect 5 out of 5 star rating again. The review has concluded that Password Manager Pro offers solid value for money. In its group test, a hands-on review of seven competing Privileged Password Management solutions, SC Magazine, the world's longest running monthly publication on information
Search Roadmap
Hi, Is it possible to search the Roadmap? I might be missing something, but when I go to http://roadmap.manageengine.com/ I cannot search. Thanks Stef
Availability chart shows 100% UP time, even though the device is not pingable.
Dear Support, We have facing a problem since a days in Opmanager 8021 regarding Availability graphs is not proper working, e.g. devices & interfaces was down 24 hours or later but Opmanager showing in graph chat & reports 100% UP…. we trying Repair Database option but issue still persist…. kindly do need full. M. Furqan Akram +92-21-32451239
Getting external IP in top user report with no supporting data
Hi, I thought of evaluating firewall analyzer to see if this can be beneficial for us. The setup seems to go fine and I am getting report from 2 of the firewalls I configured. One our main firewall when I go for top user report (traffic report - top user sent, receive or sent + receive), I am seeing one external IP as a top user. If I select this entry, I do not see any info except for this IP address. Also I do not see any thing about this IP in either the debug or information log in the firewall
Syslog Export and/or Review
We have a licensed version of Firewall Analyzer and would like to review the detailed syslog entries to debug a problem. Is there an easy way to access the raw files? The only thing I was able to do was create an "advanced search", but that required a search criteria in addition to a date/time frame. Can I access the database directly to export the records? Since we can only identify one syslog server, it would be nice to have direct access to these records. John
Announcment request
Hi, I was wondering (if it hasn't been requested already) to have the Announcements show at the bottom how many people have viewed the page. Also I think it would be a great idea to add a spot for the Technicians to be able to see who has viewed the announcements as well, so we can get an idea of who is actually seeing these announcements and who we need to remind that these announcements are there. Thanks, Ira Locke
Is it possible to modify the Requesters home page to include custom HTML code?
I would like to use the Requesters home page as the default for the whole company, would it be possible to add a google search box on that page?
Asset - Remote Desktop
Currently remote desktop does not work well with our setup. We have 32 seperate sites that do not pass the FQDN from site to site. Thus, when we try to use remote desktop it attempts to connect via the FQDN, which makes sense, however it doesnt work for us. If we plug the IP address in, assuming it hasnt changed since the last asset import it works wonderfully. I was curious if there is a way to fix this and/or when the asset scan client becomes available in 7.6 (or 8, which ever it is) will remote
Report for All Assets
How can I get a report of all assets including Asset Components?
Need Software list Vs. Workstation report
Hello, I am using SDP Version: 7.5.0 Build 7509 I want Report template for Softwares list installed on each Workstation. Amit
License Renewal
How does one find out what type of license they have? We are currently using Servicedesk Plus and we are getting a warning the the license is about to expire. What happens if we don't renew the license?
OfficeUpdateError: General Detection error
Hi Romanus, I seem to be getting this error "OfficeUpdateError: General Detection error" when doing a patch update on computers. Thanks, Billy.
HTTPS certificate .pfx (from IIS)
Hello, We are experimenting with making the supportcenter secured. Now you have a good explanation on the site, but only we have a .pfx we want to import. We have searched on google and found an option to use a pfx in tomcat. We started combining your implementation help from the FAQ and the settings for using a .pfx. Unfortunately this did not work and in the end we had to change everything back to the default settings (with the ChangeWebsitePort). Do you have any suggestion how to import a .pfx
How to configure the firewall analyzer to get the logs and all reports from juniper SSG 500?
Hi, Please tell me short and effictive description of how to confgure the firewall analyzer to get the logs and all the reports from juniper SSG 500 firewall from the scratch. Your help will be appreciated. Thanks and Regards Asif.
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