Hi,

I'm currently evaluating ServiceDesk Plus for the company I'm working for. Yesterday I tried to automate some work flow with help of business rules. But as the description says they are just applied to new request.

I thought I tested that before and was able to create working business rules, that react on changes to a ticket. But I'm not 100% sure anymore.

Is it possible? Is there a way to apply business rules to existing tickets, when they change (for example the priority)?

Thanks

Markus