Link to Dashboards in Business View
Hi, I don't know if this is against your dashboard/business view concept but it would be nice if I can build links to other dashboards in a business view map. For example I have a map with all my locations. If I click on one of them I get to the dashboard and have a nice overview of the location. Is this possible, or is there any reasonable point why this is not implemented yet? Best regards Philip
"Currently the device is not monitored" - how to set this?
Hi, i have a switch that in some way is disabled of polling and not showing any alarms, but is still available in the bussines views etc - i dont know how i got it this way but i wanna add another device to this status, a switch that is currently down for repairs but will be up on the same ip in a few days , i still want to have this device in my bussines views etc etc but just as the first one, with the status "Currently the device is not monitored" and a "grey" icon in the bussines view just as
"Email" field on Requester Login Page
Placing "Email" field when Requester is logging in Requests. ##########Example: Some groups, which is having several Users; but the Managers require only 1 User Login ID. ****Given: Accounts Group = 5 Users (user1, user2, user3, user4, user5) Accounts Login ID = accounts Registered Email ID = accountsmanager@domain.com Requirement/Details: If User1 (user1@domain.com), registers ticket; the Notification Email will be sent to user1@domain.com and not to accountsmanager@domain.com. By placing the "Email"
Embedded images from email not appearing in description
We moved the email address for servicedesk to Exchange 2007. Now, when emails arrive the tickets are created, but any images that were embedded in the message show up as attachents instead of being in the description of the ticket. I confirmed this behavior with Outlook 2003 and Outlook 2007. (Requester name was removed from the image by me) Having these images embed properly is fairly important feature for us - I would be interested if this can be confirmed by anyone, or if I just have something
ManageEngine Netflow - How do I search for traffic by domain name or text string?
How can I produce a source, destination, or conversation report on the screen of all the endpoints that, say, contain the string llnw? I can only see how to search by IP. Thanks. Debbi
Language Problem in NFA6
Hello, we just installed version 6 of NFA and noticed that we cannot change the language. As well the german umlauts are not displayd. Please see attachment for details. Tank you. Chris
Easier to import ae_scan files...
Some times I go to a job site (these can last for a few months to over a year) and I will run ae_scan on the systems there to have an updated "scan" of that system. Now there can be several of these files, especially if I visit multiple sites. When I get back and want to add them, I have to add them one at a time. Is there an easier method or can an way be programmed to import several at a time.
AD Import
Hi Is there any way to import ”street” from active directory to my requesters in SD+? In AD-Import i can´t choose alternitve. It is importent for me ho have that information. I hope someone can help me //Erik
Corrupt Dashboard, CCTV, and Widget names
I have recently reinitialised our OPManager DB and the components listed in the subject have become corrupt. For example: Network Overview default dashboard now displays as: @(dashboard.name.nwoverview) Device Summary Widget displays as: @(widget.name.devicesummary) All of the Widgets and Dashboards display like this. I've uninstalled and reinstalled OPManager, but the issue remains so it looks like something has gone wrong in the database. Any advice you can provide is much appreciated. regards
SP3 Technician Settings
Having recently upgraded to SP3 I thought I'd look into the new Technician Settings. I happily set a few of the IT guys up, including myself and signed out as admin. When I tried to sign in as me, regardless of what username/password combination I used with the authentication set to the correct domain, it just returned incorrect username or password errors. I thought at first it might keep a local password file so I tried reseting my password within ADAudit only to be told it cannot reset domain
Please include SITEID as a filter in ALL report types
In the current inclination it is impossible to pull up a report on time spent tickets by site unless you manually create a query which means you lose the grouping and summary options. Please include SITE in ALL reports. Thanks!
Software Assets Issue
Hi, Just wondering if there is a way to get the assets, mainly the software group, up to date? We where doing an audit and noticed a large portion, of the 1550 detected software on the network, did not exist on a machine or on the network anymore. Yet it stil appears under software asset? I can see no button to perform a 'new scan' or 'clean out expired items'. Please let me know if i have to go through these thousands of items and manually delete the ones that arnt actually installed anymore. Im
Is there a way to edit flash reports?
I have managers that would like to be able to add/remove fields from the flash reports, is this possible?
Who can log calls via an external mail address?
Hi all, newbie here, I logging a call via my gmail account to our Servicedeskplus application at work. The call was logged and a new requestor was added with my name and gmail email address. This concerns me as it means we could get spammed with bogus requests via an external email address. I am interested in the rules governing if an external email to the servicedesk email adress will result in a request being logged. In my case I believe the call was logged because my name in Active Directory matches
Change TCP Port
We have a logging server that already has TCP 514 in use. We would like to demo Event Log Analyzer on this same server but need to modify the listening port to something other than 514. Changing the port for the other logging software on the server is not an option at this time. Is there anyway to configure Event Log Analyzer to use a different port?
Schedule AD import not working
Hi I have my schedule AD import set up for once every day but this is not working. Some new users created some time ago have not been imported. Thanks
Confirmation of request
Is there a way to resend the confirmation that the users gets once his request is received by Service Desk?
General Question
What causes a Change Request to be "Approved by System?"
Streaming Reports
Hi there, New to Firewall Analyzer and currently running the eval. I was just wondering if there's a way to track the Streaming and Chat traffic from Checkpoint R61 firewalls. I have added the ports I thought would be used to the port/service group but am not seeing anything in the reports (empty). Thanks in advance for your help. Cheers, Rick
Adding / Closing tickets is very slow
Hello, We are finding that lately our Service Desk is running quite slowly (Version : 7.5.0 Build 7508) Adding a contact or in particular closing one takes 5-20 seconds where it used to take 1 perhaps 2. We are wondering if there is some kind of maintenance or optimization that we should be running on mySQL or alternately if we should migrate the database to one of our SQL 2005 servers. The server that houses the helpdesk is a reasonable (if single core) machine but it does have plenty of hardrive
Empty Usage Reports
I am using Firewall Analyzer with Checkpoint. My usage reports are blank for telnet and FTP. I am passing traffic with those protocols and the information is not showing in the reports.
Sending syslog messages to two different destinations
Hi to all. I'm a happy user of Firewall Anaylzer and I'm currently testing Event Log Analyzer to do log consolidation. Right now I'm using a watchguard Firebox x1250e with the FW Analyzer but also I'd like to send logs to the Eventlog Analyzer, unfortunately, I can only configure one syslog server in the firebox so If I want to use FW analyzer I can't use Eventlog Analyzer. So my question is: How can I send the syslog messages to both syslog servers?, or a way to share one syslog instance between
Account manager vs. Support rep
Why we cannot choose the support rep as an Account manager? Contrary, it is forbiden to set the same e-mail!!! One account has one account manager, and that one is usually prefered support rep. It would be goood to automatically set the support rep after we choose the account when new request is prepared.
Groups/Sites Problem
When I first got this thing (SDP) going, I created a site. Then, when I created groups just now, I placed them into the site which I created earlier. However, when someone now goes to create a request, neither of these two groups show up in the groups drop-down list. How can I change it so that everything is operating within the same site (the site which I created)?
unvder home tab - my view - request overdue won't show the overdue request?
Can you please let me know why the overdue request won't show the request that has passed their time(duebytime)? on request that are due today it will show for that day and next day it won't show under the overdue request. Can you help?
bug? no email attachment sent to Outlook 2003
Hi, We tried to send attachment to Outlook 2003. However, attachment is not displayed in Outlook 2003. when we forward the email (e.g. received email to myself again), then attachment is displayed. Is this a bug? Need to send attachment, so we need to know how to solve this "hidden attachment" issue. Thank you, Nancy
Limit
Is there a way in SupportCenter Plus where you can set a limit with regards to the amount of hours spent on requests and then getting a warning when that limit is nearly reached? Thanx
External Vendor gets blank screen after login
We are on 7015. AD pass-through works for all users belonging to our domain. We have several contractors which need to remotely access our ticketing system. They have accounts in our AD, but are working externally on their own machines belonging to their own domain. When they VPN and attempt to logon, they are entering our domain credential into the logon screen and are then getting a blank screen. Domain users have had no issue logging on through VPN. I've seen many posts with hints and tips for
How can I view task history?
Currently, to my surprise, Tasks for a Change do not get logged into the History tab. Is there an easy query to view the history of tasks? I am interested to view whether the time/activity logged within the task is reflective of the actual time that the activity in the task was recorded. Future feature: Add task history to the History tab.
PMP new report
Hi, is it possible to implement new report/audit displaing the following information: user on PMP, IP of remote system connection, time stamp, administrator login (root, admin, sa etc,.. ) ? Best regards
modify owner of resources from mysql
Hello, I import about 5000 new resources (not it, asset) to service desk 7.5.0 Build 7509 from csv files. I have about 2000 users from AD in service desk. I want to assign that users to resources. I have in excel columns resourceownerid, resourceid,userid,deptid from service desk database. I try to import new table (import) to sevice desk database. and run query like: update resources, import set resources.RESOURCESTATEID = 2 where resources.RESOURCEID = import.RESOURCEID insert INTO resourceowner
AuthorizationException - Scopecriteria.... Connection object is closed
I have the latest service pack and hotfix installed. I connect to a MSSQL database. I'm getting intermitent problems such as: trying to open a business view, trying to look at a notification profile and getting "Error!", and now after restarting opmanager, the other problems seemed to disapear but after a time, I log in later and attempt to open the Alarms tab, and get: AuthorizationException occured when retrieving scopecriteria propsInvalid state, the Connection object is closed. .. Not ready
Linux Push Script
Quick question. I was poking around and unable to find anything very easily. I was curious if anyone has previously looked into writing a script that would push information from a linux host much like the ae_script pushes information from a Windows based box. Anyone write one? or is there possibly one in the works?
Has anyone written reports to compare ServiceDesk Plus CMDB info with AD/IIS and other tools?
I am using a number of tools that need to know about assets on the network including but not limited to AD/IIS, SolarWinds NCM & NPM, and IDS/IDP tools. We have most of our assets in SDP (routers, switches, workstations, servers, etc) and I want to follow good ITIL practice and use the SD CMDB as the authoritative source of data for all of the other tools. Doing this initially requires extracting the asset information from the CMDB to compare against the data in AD/IIS and the list of monitored
email won't show up on the correct request.....
I have a question in regard to the way that email should work. We do have SCP version 7.0.0 build 7016 and when a contact send us a request by email, the system will send contact an email with the request id. If a contact would like to send us more info in regard to the same request, how can he or she send us a reply and it will go into the same request instead of generating a new request id for him or her. Can someone clear this point for us? Thanks in advance, Mike
SD+ Scheduled Scanning
How can I make sure that the audit settings for scheduled scans will include all domains? Some of our servers are on a different domain and I want them to be included with the "workstation scan." Thank you, Justin
Different values between "Test monitor" and MIB Browser
Hi! I have a problem that I've never seen before. I have added some custom monitors (about one year ago). They worked fine. Yesterday I controlled them and found out that values aren't correct any more. Immediately I checked it by using your MIB Browser (the same device, the same credentials, the same OID). Then I've got values as expected (but completely different form the values returned from the custom monitor). What is wrong with this monitor? I'm adding two screenshots here so that you can see
EFI Fiery Xerox DocuColor 242
We are having trouble with printer monitoring with our Xerox DocuColor D242. it has a built in EFI Fiery. when we setup the monitoing the supply levels seam to report totaly randomly. one second it shows a toner level at 10% then it jumps to 50% then down to 3% then up to 1200%. it will do this for all supplys on the printer. any advice?
[BUG] Data files size chart for MS SQL databases
On the chart that comes up for file sizes for databases it shows the correct size on the left but under the chart the Min Max Ave and 9thPercentile numbers show something like 2.14748364737 for the size. It looks like it must be using a 32bit integer counter and cannot handle large numbers over the 2.1+ billion limit. Does the chart use an internal 32bit counter or does it use what the device shows for the counter type?
Network View Issue
I added two of our switchs... and went to network view.. it shows 23 of our networks..... the x.20.x.x subnet has links to what the core router is located but for our x.17.x.x network it shows this green link that goes off the top left of the page into the great abyss -- Is there a way to refresh or redraw that network map? I have tried to restart the app and refresh the browser cache. Thanks,
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