Service Desk Export
Can anyone tell me if it's possible to export all the information in Service Desk? I'd like to be able to pull out current and closed tickets, as well as solutions, files, etc. and set to another server.
Assistance with Reports
hello, can I kindly request some assistance with some reports, its obvious to me these reports would be impossible to produce as a 1 click solution without using a query. I need a report to: 1. display the level of requests (Eg) the level of open un-resolved, newly opened, and closed requests over a month period. 2. Mean time to respond (Eg) Average request response times on a previous month basis based on (initial email response) 3. Mean time to resolution (Eg) Average time to closure on a previous
Email Notifications
When attempting to customize the message template for email notifications, I am unable to save the message. It gives a message, "saving please wait..." and has hung for 30 minutes. It doesnt matter which template I am trying to customize, I get this same behavior from each one. This worked fine before the 7.5 update. I have tried this in multiple browsers and get the same problem.
Monitor Draytek Routers with SNMP
Hello, Has anyone managed to get any form of management info from Draytek Routers with SNMP? I have been looking for any sort of information re Drayteks and SNMP but I have not had much luck in getting any detail. Thanks.
monitoring a custom made application event log
Hi, we have an application that has a own custom made event log under applications and service logs, i wanna add monitoring for this custom made event log, but i cant see it anywhere under event log rules etc. how can i add surveilance for this custom made event log?
Can't assign a Topic Template to a Sub-account!
I can't assign a Topic Template to a Sub-account. I need to be able to assign Topic Templates to a Sub account or at least have parent account Topic Template rights given to sub-account.
Cannot see any accounts when adding another resource
We run opmanager 6.1, Standard edition licensed for 2 administrators. We have 2 resources, with a number of accounts within each resource. Everything is working properly. I want to add a third resource. However, as soon as I add a third resource and add an account within it, suddenly none of the accounts show up in ANY of the resources that were just working fine. I click on a resource from the user tab, and nothing happens. Then I delete the resource I just added, and suddenly I can see the accounts
rest win xp home edition
how do I reset admin user and password
How can i recive my mails in Service Desk plus
SLA time should stop while a request is closed
When a request is closed the SLA time still continues. If that job gets re-opened after the original request due-date the request violates its SLA immediately. This gives the technician no chance to respond or react to the re-opened request (even if it is a simple thankyou email). Surely the closed status for a request should be a stop timer status? I can't see how it could work fairly to both requester AND technician any other way. Cheers, Lew
Juniper SSG-550 interfaces
Hi all, We are in a process of deploying OpManager and bumped into the first problem, Juniper SSG-550 device, from device template there is Netscreen SSG500series, so we picked this one, the problem is that on the Interfaces tab we cant see any Rx and Tx or Error data. Basically it doesnt pull any data from the interfaces apart from the speed. What could be done to see these data, also when I do manual SNMP walk on the device I can see tables with data coresponding to the interfaces data flow, etc;
Changing the Hostname of the OpManager Server (RHEL)
Hello all, Im having problem whenever I change the hostname of my server.. After I change it, I cant bring up my OpManager... It's because the OpManager service was bind with the hostname.... Is the anyone that can help me with this...Thank you
OpManager V6.0 + MS SQL DB make my C disk full
dear support I had installed OpManager V6.0 for a long time with MS SQL DB (migrate from MySQL). Currently, the OpManaerDB database in MS SQL is getting full of my window 2003 C Disk, how can I resolve this issue ? Thanks. warren
RADIUS Authentication has stopped working with version 7.5?
Apologies for double posting this but for some reason this got posted in the ADAuditPlus forum, no idea how I managed that but obviously it should be here in the NetFlow Analyser forum.... I have just installed version 7.5 to test and it appears radius authentication no longer works. I tested Radius sucessfully with version 7 and a Windows 2003 IAS server and it worked and the setup was pretty simple. I have replicated the same configuration and with 7.5 and it doesn't work - the NetFlow server
Help Installing Probe in Windows 2008 with ISA server
I am having all sorts of problems with the probe installed in Windows 2008 server. The 2008 server has only iis and the firewall client. After installation I can't open the web client locally. I can't find any information other than the tcp ports the probe and central use. Any help will be greatly appreciated.
VPN Duration Question
Hello, When looking at my VPN durations from my Checkpoint firewall it shows the duration as longer than the time period that i've selected in the global calendar. (e.g. I set the global calendar to a 24hrs and see that some users have a duration of multiple days.) Please can you tell me why it outputs like that? Thanks in advance.
Unable to see Actions menu
When in asset management, I am unable to view the Actions menu. It is hidden behind all other items. Using XP SP3 & IE7; SDP 7.5
block requesters from selecting technician
I sit possible to block requesters from selecting a technician when opening a new request, and just letting the rules select it automatically? Our users have a habit of selecting the wrong technician for the wrong category.
API - Request Template Problem
When applying the template via the API, none of the text that is already in the description field is added to the request. In the request template, I have added preformatted text in the description field, and need that text to be added to the request. Thoughts?
remove computers
Hi support, how do I remove computers from "Error occurred on machines" that appear in the 'GINA / CP Installation' ? thanks a lot! Ellen ayala
Response vs Resolution Escalation
Has anyone been able to set up an escalation process based on "response" to a request , ie based on how long a request is unassigned to a tech , and also an escalation process for the resolution of the request . Currently we are using the priorities , but these are linked to the resolution of the problem , Not to a response to the problem . our high priority is set to 1 hour .. if a user places a request with high priority , then the request goes overdue after 1 hour , regardless of whether the technician
Other problem v7.5
There seems to be some other problems with the new release. - When assigning multiple items to a supportrep they seem to only get 1 mail for the assigned issues. - The mail retrieving does not work correct anymore. I have restarted the mail fetching numerous times since the new version because every now and then it just stops. This morning there were over 60 mails in the mailbox and I had to press over 10 times on start mail fetching before they all were in the system. Please look at this asap, because
BlacBerry SNMP Monitoring
Hi, I added the BlackBerryServer.mib to the MIB Browser, and I added the dispConfigLicenceRemaining object to a device template and a monitor. In the MIB Browser, the object will report the correct value if I point it at the server and click Get Next, but if I click Get, I just get this error: Request failed or timed out. Response PDU received from [IP Address] Error Indication in response: There is no such variable name in this mib. Errindex: 1. However, in the device monitor, it says the monitor
Scheduled reports
I am using the 30 day free trial before purchasing and when I try to create a scheduled report it is not saved. In other words when I create it and click save and when I go to the Scheduled Reports page is says "No Schedule created. Click here to create Schedule." Please help. Dan
Cisco ASA Not showing Firewall Rules
We send syslog events from our Cisco ASA firewall to Firewall Analyzer. The events are coming in fine, and most of the reports work perfectly. However, on the Firewall Rules report, it only lists the named interface that the traffic went through (like 'inside' or 'outside'). It does NOT list firewall rules. Is there any way for it to actually give information on what rules are being used? Jason
archive old tickets
The system runs slow. We would like to archive off old tickets. How do we do this? Are there any optimizatoins recommended from the db standpoint?
Auto Log Off Not Working in PMP
I have the Auto Log Off feature turned on for my users in PasswordManager Pro but it doesn't seem to be working. The displayed page remains indefinitely unless clicked on (much longer than the amount of time defined). Then sometimes it goes back to a log in screen and sometimes continues on. Why is this happening? Shouldn't the session be discontinued when the timer expires? Please let me know how to fix. This is a show stopper for my rollout of this product in my environment. Kurt
Adding apache monitor creates duplicate IIS monitor
Every time I add a new apache monitor in AppManager, it creates a duplicate IIS monitor as well. How do I stop this duplicate monitor creation?
CCTV view for Operators
Is it possible for operators with read-only rights to have a cctv view. We have business view set up for them, but it would be nice to have a cctv view that cycles through all of the dashboards we want them to see.
URL Monitor down ---Exception while trying to acces the url java.net.SocketException: Connection reset
Hi, We have faced the below error past 20 days in our appmanager (build level is 8610) , Since this URL monitor shows as down. Exception while trying to acces the url java.net.SocketException: Connection reset Is any one experienced on this , if let me know the solution for the same soon.
Changing the Hostname of the OpManager Server ( RHEL 5)
Im having a problem whenever I changed the hostname... Whenever i change it, i cant start the OpManager ..Is there anyone can help me..
External connections and AD SelfService Functionality
Is anyone using the ADSelf Service product via a public web interface so that outside contacts who have AD accounts for remote access but do not have a local office can reset their password/unlock account, etc via a public website (securely)? Security is a big concern, I noticed that the demo on the website was not using SSL, does the applicaiton have this feature? thanks for the input!
Deleting computers from the Installed Machines List in the GINA installation
How can I delete a computer from the GINA Installed Machines?, I installed GINA on this machine for testing purposes. Now, this machine was deleted from AD and I never did the GINA uninstall on it. Eventhough this machines is not active anymore, it still shows in the GINA Installed Machines list. How can I delete that machine from my list?
Edit MyInfo Page
I don't want the MyInfo page to be blank when none of the update options are choosen. I just want Change Password and Reset Q&A tabs. How to do this.
Ad Manager Fails to start service
Guys, Below is an export out of the wrapper.log file - you can see the server has been restarted some days ago and the service came back up with no problems - now the service continually fails to start - I can work out why this is - Can you assist Cheers, 2009/07/30 10:55:06 | Machine is shutting down. INFO | jvm 1 | 2009/07/30 10:55:07 | System going to Shutdown --- received process interrupt INFO | jvm 1 | 2009/07/30 10:55:07 | Shutting down the JVM now! INFO | jvm 1 | 2009/07/30
Exclude ou
Hi, Is there a way to exclude a specific OU for enrollment ? We have a student account OUs and they are consuming licenses for no reason. thanks, prince kelly
Running compliance report against data Directorys
Greetings, Everytime i run a scan to List the Users/Groups that have access to folders in a specified path and sub directorys, after about 5mins the webpage times out and I simply get page cannot be diplayed. Anyone got a fix for this ? Is it to do with my IE settings ??? Regards
Windows Domain Scan Problem 7.5
Ever since upgrading to 7.5 we cannot do a Windows Domain Scan. We are using the exact same information as in Domain, User\Pass and Domain Controller as we were using in 7022. We get the following error when we try to run the scan: Exception occured while enumerating Oraganizational Units Anyone have any ideas on how to fix this? Loris
How to add a service for the monitoring ?
Hello, I would like how i can to monitor one service. This service est very important for me. Thanks, Regards Guillaume
Technicians unable to edit requester info in Requester List
Our helpdesk staff do not have administrator privileges to ServiceDesk and cannot edit requester details from the Requester List; the icon to edit the requester is grayed out. I do not want to give the helpdesk staff full administrator privileges to ServiceDesk. Currently, the helpdesk staff is opening a new ticket and then editing the requester details on the ticket. Is there an easier way of doing this? My recommendation is to create a new role that have this privilege.] Thank you.
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