Server device type - How to manage vendor SNMP + W2003 monitoring
Dear all,We have several Dell Poweredge w2003 servers monitored with OpManager, using snmp&wmi. Issue is that depending of the device type we select : Type = Dell, vendor = Dell Inc. Type = Windows 2003, vendor = Microsoft I can add specific vendor snmp monitor or not. For example to monitor server temperature (OID .1.3.6.1.4.1.674.10892.1.700.20.1.6), I need to change server device type to 'Dell'. To add an event log rule, I need to change server device,type to 'Windows 2003'. This is not convenient,
Looking for widget for Bottom 10 as opposed to Top 10
Hi, I'd like to be able to see my "bottom 10" or "last 10" devices for CPU, RAM and drive usage, so I can see which servers are sitting idle most of the time. Is this already possible, and if not can it please be added? Thanks!
syslogs from routers
Hi, As a part of my router configuration, I would like to receive syslogs from the router and view them. I have it configured on the router side, however when i view in syslog viewer I do not see anything. Can I see these syslogs on the device snapshot page too. Is there anyway to do this. I am currently on Opmanager V8. Awaiting a response. Thanks, Renita
Schedule a monthly report for a single URL.
Hi, We monitor the availability of a number of internal, but we want to generate and schedule a monthly report for a single URL. How can I do that? Thank you, Don
Querying Service Desk DB through Excel
Hi there, I need to query the service desk DB from Excel so that to retrieve the data and create some custom charts. I copied and pasted the query of the report to the SQL query in excel. But I get the error that says: You have an error in your SQL syntax, check the manual that corresponds to your MySQL server version for the right syntax to use near '(wo.CREATEDTIME) FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WOR' at line 1 According to the local support for Service Desk, I have
Upgraded ADmanager Plus and now all custom Scheduled Reports are gone
Hi, We upgraded our ADmanager Plus and now all the Scheduled reports I had are gone. How can I get them back? Thanks. Chuck
ServiceDesk Java High CPU utilization
When DB is MS SQL - Java.exe utilize about 70-100% of CPU. Switch back to MySQL turns a normal CPU utilization - 1-5%. It is a feature by default? I tried it on different OS (WinXP, W2k3 Standard, Enterprise) and is always the same. I want to use MS SQL but I don't like such a high CPU usage.
Can we run multiple MS SQL Server instances on the same DB server
We are currently running two instances of ServiceDesk Plus, one in MS SQL Server and one in MySQL. We want to convert the MySQL to MS SQL Server and run it on the same DB server. Can we just setup the database instance with a different name (other instance DB name is servicedesk)?
MS SQL Server Health status when Scheduled Job has error
Hello, We are using AM to monitor our SQL Server's Scheduled Job status. We have a job running every sunday but last week it failed due to hard drive problem. Now AM keeps reporting that the SQL Server's health is critial even if we have clear the alert, is there any method to stop this?
Support Tab - Database Connection Time - Las One Hour (seccion is not working)
Hi, for some time I tried to make this area to present or show some data but I quite don't know where or how to. Attached is the image of the seccion I'm talkig about. Also, I was browsing inside the AppManager folder and found this error log: /opt/AdventNet/ME/AppManager8/working/mysql/data/host.err 090825 2:49:27 Aborted connection 265 to db: 'AMDB' user: 'root' host: `localhost' (Got timeout reading communication packets) If someone knows how to resolve this I will appreciate the help. Thanks
Backup sticks at 50%
Trying to run a manual DB backup using "backupdata.bat" - Job starts then stops at 50%, java.exe then goes through the roof at 99% CPU.
ServiceDesk Plus TCP/IP port number
My IT would like to configuration Firewall rule for ServiceDesk plus software. Which port number need to open for client to access ServiceDesk Plus server. Thank you
Any timeline for a new version?
Change port number - Snapshot page
Is there a way (on the device snapshot page) to change the port number that is associated with the "browse to" icon in the Tools. For example, if I use the icon from the snapshot page of one of our devices, the URL goes to http://<ipaddress>;. What we would like ideally, is to be able to change the port number on the URL to http://<ipaddress>:<port_number>;. We would like to be able to do this per device not as a global setting. Is this possible? If not, can you consider it as a feature request?
No Out Traffic on Nortel ERS 5510
Hi, I have a number of Nortel ERS 5520 switches which are capabile of ipfix. I have all the interfaces managed includeding those not active and i have enable flows on all ports including the trunk ports. I am aware that this is required if you want Netflow Analyser to show the out traffic on an interface. Dispite having this in place i cannot see any out traffic on any interface, is there something i am missing? Anyone have the same issue?
Adding the SQL Monitor to multiple servers
I have about 45 SQL servers I need to monitor. Is there a way I can add the SQL Monitor for all instances to every server at one time or must I go into each server and click the Add Monitor button and manually configure the monitor for each SQL instance? I would ask the same question about the Exchange Monitor since I also have 10 Exchange servers. They all run Exchange 2003 SP2 and could authenticate against the same DC. Can I build a template and apply it to all of them?
checking multiple servers at the same time for wim conection
Hi is there a way that i can check lets say 50 servers at the same time for wmi conneection, instead oh having to go trough one at a time?
Adam
We are having the issue where a remote office router is down, the servicing ISP reroutes the ping to an alternate (fake) IP but OpManager is not showing site (router) as down. In the ping we get a 'TTL expired in Transit' error. Any ideas on how we can get OpManager to see that the IP being returned on the ping is not the destination IP?
Generating specific reports using MSSQL
Hello, Currently we are running weekly and monthly reports showing average bandwidth utilization per interface. Those reports are generated authomatically and are stored as .pdf files. I was asked if we could use our current MSSQL server, which stores all Netflow data, to run queries against. For example, my manager would like to run a query for a specific device for a specific timeframe. He would like to see what router "A" serial interface S0/0 utilization was for the first week of August, then
Old hyperlink showing up in notifications
I changed the path to the SDP portal, and then went into all of the notification templates and changed the hyperlinks to make sure they point to the correct place. However, it is still sometimes putting the old link in there (which goes nowhere now; causing the user to contact me about the link). What's up with that?
OpManager NetFlow Plug-In release - New features and MS SQL support
Hi, We are happy to announce that NetFlow Plug-In for OpManager with some great new features like MSSQL support, CBQoS reporting capabilities and billing functionality has been released. Users interested in this version of the NetFlow Plug-In need to upgrade their OpManager BUILD to the latest version and then upgrade the NetFlow Plug-In to the new version. CBQoS reporting allows users to track the Class Based QoS policies applied on your devices for pre and post policy traffic usage and queuing,
Hot Fix 7507 released
Dear Customers, Hot Fix 7507 released today.Please use the following link to download http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Issues fixed in this release http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7507 Regards, Arun SupportCenter Plus
Need to edit admin login screen
When I open the Self-Service Admin Login screen the user name and password fields are all ready populated with a username and password. Clicking on Login takes me to the user login screen. I need to remove the username and password that are currently in the Admin Login screen fields. thanks,
Errors encountered evaluating NCM and Netflow plug-in on OpManager 8022
Dear Support Team, I am running registered OpManager 8022 and had installed NCM and Netflow plug-in. When I click on the NCM link on the top-right corner, it will direct back to the OpManager login page. As for Netflow, I cant find any link from anywhere to invoke netflow. Is there any other settings required or did I missed out any steps? Thanks.
Changeing Contracts with Support Services
We are offering different products, and each Product has a different Warranty period. So to make this clear: Product1 has Warranty of 12 month. Product2 has Warranty of 18 month. More is that Product1 has a resolution time of 5 days, and Product2 is 1 day. But changing the product doesn’t change the Contract, which would be great so that we can see whether it has any changes, or is expired. The resolution time we can change according to the Sub Category, but it should be able to change the product
Data moving
I'm using opmanager on a win server, now i want move all data on another server windows with the same opmanager release. Is it possible migrate all data from a opmanager to another one? thanks
Bulk move error from report
Hi guys, After running an Inactive Users report, I have been trying to move some of the users from within the report to a different OU. However, I have been getting the following error: Exception in:/jsp/usermanagement/UserOperations.jsp] Index: 0, Size: 0 Any ideas? Version 4.4.0 Build 4400 Regards, JP
set ad manager to start automatically on server reboot
I have Fire Daemon and need to start AD Manager automaticaly Can I run it as a service?
Network share for Software Repository - Error
When trying to define a network share for my software repository i receive the following error when clicking the browse button. "A specified logon session does not exist. I may already have been terminated" has anyone had this erroe before and does anybody know what the fix would be? Thanks
Purging supportcenter database?
Hi, We're using supportcenter plus 7, and we'd like to do a cleanup of the database after a couple years. We have a couple technicians that left, and we would like to remove old contacts, those technicians and all the requests attached to either old contacts or technicians that don't work here anymore. Is there an automated way to do that? Lessay I delete a contact, will that delete the requests initiated by said contact? Thanks by advance for your answer.
Regional settings
USD is not the only currency, and USA regional settings are not the only one in the world. SCP should simply take the regional settings from server during the installation process. Date, time, currency, decimal and thousand delimiter....should be as on server/PC where SCP is insatlled.
Outlook integration
We have 1500+ contacts in our Outlook. Some are private, but some of them that are business contacts, should not be inserted in SC+. I need about 200 accounts, and would like to synchronise ONLY contacts that I decide to, not all of them.
Windows monitor - SNMP - Unable to fetch the active process list
Hi, We are trying to configure windows server monitor - through SNMP mode. We get the results for CPU, Memory, Disk utilizations correctly. But when we try to configure individual process we get the result that the "system is down." . Since i am new to application manger i could not find out the reason for this issue. Am trying to configure for windows 2000. Can anyone help me in this issue? Thanks in Advance.
Router configuration
Hi, Within the router snapshot page, can I customize the router health today chart to remove buffer hits,misses and failures. I would prefer having the traffic related to certain interfaces rather than the ones mentioned earlier. I am currently on Opmanager V8. Do let me know. Thanks, Renita
Can Desktop Central 7 do web filtering?
Can Desktop Central 7 do web filtering? If so, how? If not, this would be a great feature. A simple reporting tool to show visited web sites and a option to block sites from that list that you feel are inappropriate. Thanks, Niles
How are IT Assets calculated?
How are Assets tracked by the asset cap for your SD+ purchases. Currently we are allowed to have 250 assets max. We are receiving errors saying we can't add any more assets because we are at our limit, however, under assets view it says we have a total of 252 assets: IT Assets Workstations 80 Printers 3 Routers 2 Servers 70 Others 97 How then, are the 250 assets calculated? Is it just the first 250 names that are listed under "IT Assets?"
Service will not start
I am having problems starting the ManageEngine ADSelfService Plus Service. This is installed on Windows 2003 Web Edition, Service Pack 2 When starting the service using services.msc it may start for a few seconds and then show error 1067: The process terminated unexpectedly. The application and system log do not show anything other than the above message. The server has also been rebooted several times. Could you please let me know how I can resolve this problem The contents of the wrapper.log file
user must change password at next logon
If this flag is set, users cannot enroll or if they are enrolled the flag is not removed. How do we fix this?
Emails sent every day for "Notify Users on Soon to Expire Passwords"?
Hi, I am evaluating ADSelfService Plus for my organization. It seems as if when a user's password is going to expire within the selected time frame they receive an email every day. Is there a way to only send an email once? Thanks, Mike Mc.
mailbox size
Do you have a report that will show the current user exchange 2003 mailbox size?
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