Reset Password Feature
Trying to reset passwords for group of users in a OU. The are in another OU located in the main OU. When i got to Add any OU to search in it will not change to it. only thing that remains there is ALL
IP of a certain server changing itself by magic
Hello I have a certain server who's IP is 1.2.3.5 and at random, OM7 is changing it to 1.2.3.6, which then sets off alarms. When I log into the console, I can see it's changed, I simply change it back and update the status, and it's fixed. It has done this now everyday for the last 4 days, only to this server, and always to the same wrong IP. It happens at random times during the day. We've had this stable install of OM7 for at least 2 years in various versions without a problem. Any suggestions?
license renewal !!!!
what is the difference between perpetual license and annual license? What will happen once the annual license expired and forgot to renew? The system will stop running or something else? Thanks a lot for your answer in advance.
SSL for Login Only?
How do I change SCP to use SSL for login only, and then revert back to plain old HTTP once logged in? SupportCenter Plus is slow as heck when SSL is enabled - slow enough that I can envision end users wanting to avoid using it... dcc Dean Colpitts Members IT Group
ESX 3.5 snmpd.conf file
I am trying to enable monitoring of our ESX servers with OpManager. What is the standard configuration of the snmpd.conf file in ESX 3.5 to allow monitoring from OpManager? I have a 3.0 ESX server that works, but i cant see the VM's running on it.
Sales and opportunities
A job start with lead, opportunity, proposal, sale, installation and manitenance (support). There is a possibility of importing the sales details from CSV. We do not understand what that means, as sales do not appear anywhere in SC+? It would be nice to have a sales in SC+, so opportunity can be transformed to sale which could be transformed to installation. But if one has many leads and opportunities, pending request list become huge: support and opportunity request should be separated.
ManageEngine Firewall Analyzer 6 Released
ManageEngine® Firewall Analyzer 6 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 6 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 6.0.0 - Build 6000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, In Admin Server you can view following for all Collector Servers in a single
IIS - WebSite not seen
Hi, I want to monitor a Windows box with IIS. So I installed a Windows monitor and an IIS. My system monitor uses WMI and is in another network. I already have some IIS monitor which works fine but they are in the same network than my AppManager. I have opened all the port in the firewall and I have all the information from the system and IIS except the website statistics. Have you got an idea? Jérôme Linxe System Ingenior OFAC - Geneva
Send a Notification to multiple contacts (SupportCenter)
I have one contact by account, I select notify to contact at Notification Rules when I close the request,... but, I need send this notification to other people ... how can I do it ? Tks Mario
Notify to an Account Manager
How can i notify an Account Manager when I Close a request ?
To create a survey with different questions and different level of satisfaction
In a same survey, I would like add two questions with a different level satisfaction. Question 1 ? Answer YES or NO Question 2 ? Answer Satisfied / Not Satisfied / ...... Could you help me ? Thanks in advance Robert
Change MYSQL to MSSQL server
Dear all , I have Services Desk Plus Version : 7.5.0 Build 7509 In first time i setup with MYSQL , now i want change to MSSQL server 2005 so i have lab test , i backup database and restore with new server with MSSQL , this is error Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ===============================================QUERY = INSERT INTO wordmap (APPL ICATIONID,WORD) VALUES(1, N'/> </imagedata'); java.sql.BatchUpdateException:
Opmanage Wont start
Event Manager Reports the following: Event Type: Error Event Source: MySQL Event Category: None Event ID: 100 Date: 28/08/2009 Time: 13:42:11 User: N/A Computer: NET-MANAGE Description: C:\Program Files\AdventNet\ME\OpManager\ncm\bin\\..\..\mysql\bin\mysqld-nt: Incorrect information in file: '.\deviceexpert\adventneterrorcode.frm' For more information, see Help and Support Center at http://www.mysql.com.
Incident based Request checking
Hi there, I'm looking at SCP and wondering if there is a way to track the number of incidents an account has per month. Thus the support rep would clearly be able to see if an account has reached their incident limit. Any info on how this can be done would be greatly appreciated
CPU Performance graphs
Can anyone tell me why OpManager shows CPU performance graphs for some machines as 2 CPU's, when all they have is 1 hyper threaded CPU and other machines as 1 CPU, when they have 2 Quad core CPU's? Am I seeing all the CPU stats on the 2 Quad core CPU's or am I missing some CPU performance data?
Oracle?
do i have to use mysql as the backend or does support desk support Oracle at the backend as well?
IP group / All group / Input and ouput traffic % based on total traffic used instead of link bandwitdh
Hi, I am currently trying MNA 7.5 pro to monitor 2 Gbs Internet access. I created several IP groups with most hungry bandwidth users. When clicking on "IP group / all groups" the input and output traffic is based on the link bandwidth. Would it be possible to have it based on the used bandwidth ? Won't it be more interesting to know than an IP group represent 40% of the used bandwidth whereas it represent 6% of the 2 Gbits link bandwidth ? Anyway, your tool if very interesting. (and easy to install
ADAudit Plus 4.0 Service Pack 3 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 3. "Multi-user login, GPO and OU Auditing" are the highlighted features of this release. It also has a host of other exciting features listed below, Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html
Request Templates: Should have option to have "Add Assets" disabled
If the customer portal is used, within Request Templates, it should be an option to configure SDP to disable "Add Assets" in Requester Details, or even not to display requester details at all. For secuirty reasons, there is a case for portal users NOT being able to All the assets within the enterprise.
SLA on Response time
Hi there, It would be great if we could make a Rule, and SLA for the Response Time. Often we have problems getting customers to answer, when we ask them. And then we really cant use the Due By time to anything.
Default view - back
Hello, i have several business views ... In one view I change default view to LIST VIEW and I can't BACK TO MAP view ?! I run OpManager 8022 ... Best regards, Z
Prefix for Purchase Order No.
Hi Service Desk Plus Supportteam, is it possible to add some kind of prefix to the PO No.? We're working with 5 digits (a letter and four upcounting numbers (example: B0005, B0006, B0007 and so on)) in the moment and think about using the year with a following number... Thanks a lot, Albae
Questions about OpManager 8022
Good day! 1) Unable to add device. Same issue as described here: http://forums.manageengine.com/?ftid=49000003497088 - both in 8021 and 8022 so i send my logs to support@manageendgine.com. 2) Is there any way to monitor Windows Terminal Server Sessions count? 3) Issue with adding notification by user with "admin" rights to only one view: When trying to add Notification profile with Parameter threshold - we have "access denied" instead of list of perfomance counters. 4) How to change user rights to
Images in messages not showing
Hello, We have a problem that images/pictures are not shown in the new release. If a contact places an image in the mail it shows up like the tiny white rectangle with the red cross in it (the default image not available problem in browsers). The strange thing is that when we reply to the message the receiver is able to see the picture as it should. So the picture appears to be correct in the message. Could you please have a look at this? Kind regards, Jarry Claessen L'Excidio
Not all default fields available in custom report?
Hi, I'm wanting to include various fields in a custom Accounts report, but for some reason some of the default fields aren't available to include in the report. Specifically, the 'Description' field is one that I need to include. Is there a reason why certain fields like this aren't available? And can someone assist with providing the right query expression to pull back a selection of Accounts fields (including Description) into a report? Thanks in advance! Dave
Email Fetching (other than IMAP & POP3)
Due to corporate policy, our parent company no longer allows IMAP, IMAPS, POP3, or POP3S. This will dramatically impact our ability to use SDPlus. Previously, I did submit a request related to this, and the answer was that SNMP fetching would be investigated and included in a future release. This was back when v6 was the only version. We are now on v7.5, and am, still, impatiently waiting. Please provide the status regarding this request
Changing the domain
We are planning to change our domain from "xyz.domain.com" to "abc.domain.com". What precautionary measures should i follow so that the domain name change does not affect the way my users login to the self service portal? Aris
How to monitor a Cisco ASA with 4 interfaces
My set up is as follows, Cisco ASA with 4 interfaces and Firewall Analizer V5 Interface details. Internal: 192.168.1.0 /16 DMZ 172.16.1.0/16 External: Public IP and a National ethernet link to our colo 192.168.2.0/16 I cant seem to get Firewall Analizer to report on the different traffic ie from my internal lan to my DMZ or colo Im sure I have probably set it up wrong, any advise would be gratefully recieved. Zad
The Schedule Reports stop working
Hi, I'm running SDP version 6.0.0 build 6.15. The Schedule Reports stop working and sending the report suddenly. Please advice Hassan
Priority Ordering in Requests view
I'm sure this has been raised before but the priorities are listed alphabetically and not logically. So, Priorities High, Medium & Low are listed as [ High, Low, Medmium]. This isn't logical.
How to Change the default domain
Hi, We have installed SD+ Professional on a Multi-Domain environment, and if possible like to set one domain as default on the drop down combo, is it possible? Thanks
What does the "Redirect last 2hr to Aggregated" in Storage Settings do?
Numerical fields allow decimals?
Hey everyone. Unless someone else has discovered a way to do this: For our support team, we've managed a way to do invoicing report through SCP, where we can enter in the shipping amount and what the total cost should be, and then generate a report that gets emailed to the invoice department on a nightly basis. Currently, we are storing the dollar amounts in the normal string fields for the Request view. We did try making them numeric fields, but found out that SCP doesn't support decimal values
PMP causing high CPU utilization?
Hello, about 2 months ago, we deployed Password Manager Pro, version 6.0.0, build 6002 on our VMware platform whereby this application is dedicated on its own virtual server. Recently, we've noticed the CPU uitlization creep up over time; eventrually it would peg to 100% and application would slow down to a crawl and/or hang. It seems like a memory leak of some kind and is more prevalent when multiple users and/or password administrators are simultaneously logged into the application. When the
Managed Software
Hi How do I change the list of managed software in SDP? Thanks Neil
Firewall problems using Servicedesk for another pprt than 80
Hi! When i use another port than 80 for servicedesk through a firewa i have problems inside servicedesk. I tried 8080 and opened the firewall for 8080 and mapped NAT 8080 to servicedesk. It works fine to log on to Servicedesk but i am not able to perform specific issus, e g to assign a case to a technician or other stuff inside a case. Strange. It works fine if i use port 80. Regards Borje
Script needed for email history
I need a custom script to extract all email history between technicians and users. I can extract emails sent from a technican to users, but not the other way around.
Compression rates question
Hi all, We've thinking of buying Event Log Analyser for a security conscious customer of ours. Does anyone know the following: 1) How good is the compression rate? We will be generating close to 150GB per week of Security Logs alone. 2) Is the data stored in a standard SQL or MySQL DB? We will need to backup data for historical purposes, however, this may well be over a slowish link (2MB), so compression of data at the source is again a factor. Thanks for any help, M.
there is no attachment in outgoing mail from SDP server after 7509 update
I have my custom report that by shedule task send to my e-mail every day. Since Iinstall 7509 update I get mail but without attachment (report in xls format). Request mail I get normal (in my request no attachment at all). I install ms office outlook on SDP server and configure SMTP on it. Save local my xls report. Create mail and attache xls. Send it. I get mail with attachment. This say that my mailserver (Exchange 2007) work fine.
Column Width - Solutions Page/Listing
The Solutions Document Listing (SolutionsHome.Do) only displays approximately the first 20 characters of the SUBJECT value. Even after I remove all other columns this column does not expand. Hovering the mouse cursor over the SUBJECT values does not expose any further information. The User is required to actually open the Solution to read the full subject. A nice option for Service Desk is to let us define column widths for all of the "grid-like" display areas or be able to "drag" them wider while
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