Problems with import from Asset Explorer

Problems with import from Asset Explorer

Hi there.

I�ve installed Asset Manager (Free Edition) in one of our remote sites. I�ve updated the configurations of the Asset Explorer server so that i could export the assets.

Now, in the Service Desk Plus, i try to import the assets and i receive the following error:

Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [SystemInfoDomain, MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo, PhysicalDriveInfo, ComponentDefinition, UsbInfo, MonitorInfo]

I�ve deleted all the items inserted in DB and the error persists.
I�ve also tried to re-install Service-Desk Plus and import the assets, while the DB is empty and still the problem persists.

I whould really appreciate some help.

Best regards,

Cl�udio Andr�














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