Configure Password reset
The configure password reset tab under Resource Group is not working for me. I selected a couple of resource groups and then hit configure password reset. Nothing happens. I selected one group, nothig here also. It works if I click on the half circle arrow, but I would like to do more than one group at a time.
Configure password reset
The configure password reset tab in Resource Group does not work . When I click on it nothing happens. I would like to use it to configure password resets for multiple groups instead of doing it one by one. Product Name :ManageEngine Password Manager Pro Product Version :6.1.0 Vendor :AdventNet Inc Build Number :6101
Adding cost details in to the asset report.
Hi I want a report where i can include the cost along with the other asset details. For eg. along with the report computers by domain.
Admin reports
Hello, I am looking to create a two reports for internal auditing of ServiceDesk access. Having trouble doing this through the GUI report creator. 1. A report detailing "role" access to the system. Who is an Admin, Technician, etc. 2. A report detailing all groups and their members. Has anyone created such reports and have an MSSQL query to share? I would suggest these types of reports be included as canned reports. Many thanks, Shawn
Service Survey and Satisfaction Score reporting
On the survey, when a user completes the survey the system shows a satisafaction score, however this score does not seem to be reflected in any survey report and manual calculation of the users satisfaction istime consuming. Is there any way to automatically get the scores in a report?
Last updade report
I need a report that shows how many days it has been since either the worklog or conversation was updated by one of my technicians in requests which are not resolved or closed. Is that possible?
Clock
Hi, There is a way to change the SC+ standard clock? The SC+ here has a diference of 3 hours (I think it's because the GMT time). I have looked at the server time and this is right. This issue causes some errors on our operation because the registered times is different from the real activities. The SC+ build is 7505. Thanks, Marcelo Romera
How long should a 7022 to 7500 update take?
We have tried this update several times over the past few months without any sucess at all. The AdventNet Update Manager has been sitting with the picture of the package, the flying bit of paper, and the PC now for about 1 hour. We assume something has gone wrong (yet again)? How long should it take to update? We previously logged this issue with Support who requested that they do the upgrade for us which would mean our system being down while they did it. Not really something I want to do. I am
Error # The RPC server is unavailable.
Running OpManager on Win2k3 server. When I want to go and add another windows service monitor, I get to the page that wants the server name. I add the ip, then user, I ad administrator, then password, which I supply. When the system finishes it returns an error: Error # The RPC server is unavailable. Anyone know what I am missing here.?
Problem when assigning assets to a user
Hi, I have a problem while scanning and assign assets to a user. here are the description: 1. I make individual scan of a machine (m1). 2. I Assign the machine (m1) to the user (u1) 3. I make individual scan of a workstation (m2) 4. The system says me that m2 is assign to u1 5. I replace u1 for u2, in m2 6. m1 is deleted from the system 7. I come back to repeat the operation to workstation m3 8. the system says me that m3 is attributed to u2 9. the situation happens again for all the workstations
Asset filter
I'd like to add filters to the Assets/Workstations page, currently there's just; All Workstations Desktops Laptops I'd like to add; Servers Plus it would be very nice to be able to filter specific sites, so I can see all PC's for a jobsite. Any advice on how to do this?
how to share only one report with a specific client?
Hi, In this version 7.5.0 7507 ... I want to share a custom report with a specificaly client. How do I do? I can´t see any configuration to made this. Thanks Carl
Problem with Assets tab
When I click on Assets tab, ServiceDesk hangs. What can I do to troubleshoot?
Juniper with Netflow problem
hi all I have a M10i and configured. In the Netflowanalyzer I see the Juniper M10i, but the informations is not correct, because de traffic is very high and the informations that arrives of Juniper is low. my jflow configuration is. not: adding source address or not same.rate 1 or 100 same :) sampling { input { family inet { rate 1; run-length 9; } } output { cflowd 10.0.1.1 { port 9996; version 5; no-local-dump; autonomous-system-type origin; } } }
How do I change the due date on a Service Request????
Tree View in Category admin page
When I click the Tree View button in the Hepdesk Settings - Category page I get the following error HTTP Status 404 - /workorder/CategoryList.jsp type Status report message /workorder/CategoryList.jsp description The requested resource (/workorder/CategoryList.jsp) is not available. Please advise
DC Patching and MBSA reporting conflict
I have an issue where DC is reporting my workstation as being 100% healthy and no patches missing, but MBSA is showing 3 critical patches missing. I am currently testing this software and this issue is preventing me from making the purchase. May I get information for the following? 1. Does DC patching work and is it current with Microsoft patch schedules, etc.? 2. Why am I getting this conflict with the reports? 3. How accurate is DC patching of the Windows OS and related Microsoft applications?
DC Enterprise???
What is this all about? I purchased the PRO version of DC when it was the best you could get... I purchased it with the promise that distributed Repository's would be available... and now that it's available I need to upgrade? is this what I can expect for future enhancements? is there going to be the Enterprise +, and the Enterprise Super + versions released once a new function is introduced into the application? WOW!
Multi-Site DC?
We are interested in your product Desktop Central. We have multiple offices. It is possible to organize multi-layer structure with DC, for example: DC-0 / | \ / | \ DC1@1 DC2@2 DC3@3 office1 office2 office3 We want to make for every office an local DC which connect to our "global" (DC-0 in my scheme) Desktop Central from where we will administrate all computers from all
what hostname shud i put to start this software?
in the manual, it require us to type http://<hostname>:8090, i wonder wat hostname it mean?
email notifications when users are added to PMP user groups
I'm having issues with emails being sent to users, notifying them of such privileges, when they are added to groups. I setup the email settings and tested successfully. Please let me know what other setting or options I need to look at or change. Thanks in advance for your help. I'm running latest version, thank you
Failed to establish connection with web server. Gracefully s
"Failed to establish connection with web server. Gracefully shutting down OpManager." I read the manual and it said to copy a file over form the backup directory. I did this.......and still get the error.....whats the deal? Thanks
Problem with Archived File Load to Search
I've the problem with the Archived Files Load to Search. I click Load to Search and then IE pop up blocker is block (Please see the attach file.). After that I click the report I didn't see any log for searching. If it's possible to change this archived file from "report" back to "Load to Search" again. I'll turn off the pop up blocker and try load to search again. I think the problem come from IE pop up blocker block the index process. I need to search this archived file again.
Jun-Villanueva
How to Adjust Request Ticket Number sequence to my old sequence of Data ticket.
Conversation history extraction
Can anyone tell me which table the data for the email history of an incident is kept in? I need to create a report which details the basic call details and it's email history and can't find this data anywhere.
DK Keyboard layout vs. modern at (@)
We use the SDP with Danish users, and Danish keyboard layout. When users write in the requests Body field they cannot write a @, with DK layout (Alt Gr + 2). Instead the text in the line resizes and goes bold. Can you make a fix for this, please asap ?
Great Product! Works well with Juniper Routers
Just wanted to say "thanks!". I have sucessfully used this utility to track flows in 7 simultaneous Juniper M-series routers. Here's my JUNOS 7.3 configuration (as I noticed you don't mention any Juniper-specific information on the website). First thing to do, is to enable packet sampling and set your output/target for the flows to be sent: forwarding-options { sampling { input { family inet { rate 100; run-length 9; max-packets-per-second 7000; } } output { cflowd 172.28.1.14 { port 9996; source-address
reset request counter
it's possible to reset the request counter in service desk? thanks
Now I use Cyberoam for firewall, ManageEngine 6.0 can analyst its log?
100,000 email messages
We have eventlog analyzer 5. I had an alert that emailed me if a disk failed. Well over the night a disk failed. In the morning I had over 100k emails. Well ok I guess it was just passing on the message that I asked it to pass on. However this bottlenecked our exchange server and my mail box so they were basically unusable for hours untill I could delete the mail and stop the event analyzer from sending the email. I see that there are settings that there are settings for Number of occurrences and
using disk treshold alarm for SAN-based disks on servers
Hi, when i try to add the Partition Details of the Device monitor on a main server that we have that has a lot of san-based disks attached to it, the only disk i get up and that i can monitor is c: wich is the only local disk on the machine. How can i monitor the san based disks?
Monitor under maintenance?
When the Linux server which i monitor using AppMgr8 via SSH has a RAM usage that provokes a critical error on the monitor, then AppMgr shows in the linux server monitor details a message like this one and does not continue polling the server: "This Monitor is currently under maintenance ( Sep 9, 2009 5:35 PM to Sep 10, 2009 8:20 AM )" What is happening?
Restoring from a backup in 8022
Hi, I am having the following issues on opmanager after upgrading to 8022 1. I made list view as the default view in the dashboard.however now when i try to revert back to get the map view as the default I cannot do so. Is this a bug within 8022?? if not how can i revert back to map view. 2.I had taken a backup using the scripts backupDB.bat,backupConfFiles.bat, and BackupDb_Config.bat.However now when i try to restore using restoreDB.bat. it gives me the followin error. D:\AdventNet\ME\OpManager\bin\backup>RestoreDB.bat
Scheduling Downtime Summary Report
Can the "Downtime Summary Report" be scheduled to run weekly/monthly as well as daily?? If not, can this be included as a new feature request? Can it also be set to capture weeklt/monthly results too. There are other reports under scheduled reports, but these do not give as clear a view as the downtime summary.
Alert trigger to different e-mail addresses on different severity levels?
img{ *width:700px; max-width:700px; } Hi. It's been a while since I was in here actually working on this thing. Hopefully I haven't already asked this question....sorry if it's a repeat. Is there any way to configure notifications in SDP so that I will get an e-mail message sent to one e-mail address (let's say 123@dddd.com) for lower priority issues, and then get a message sent to a different address (let's say 44556@dddd.com) for higher level priority issues?
Add Device Info
I am trying to enter the login name etc to fetch the rules from the Cisco pix however the login fails each time despite being given the correct credentials. We use SSH to connect to the pix and when we have entered our initial credentials we have to type login to enter the elevated privelages credentials. Regards, John Paul
GINA GPO Installation, 64-bit support, Email Notification and much more
Hi, We are happy to announce the availability of ManageEngine ADSelfService Plus 4.4 Build 4410, an improvement upon all its previous versions. Enhancing security and GINA/CP service has been the prime objective of this build, which yielded the following highlights: GINA/CP Enhancements: 64 bit support for GINA GINA /CP installation through GPO: To facilitate easy installation and deployment of GINA/CP on client machines. Security specific features: Block Users: This feature prevents any user – who
Where is IP address information stored in ServiceDeskPlus database?
I have been exploring the ServiceDeskPlus database schema looking for the tables where asset information is stored. The Resources and Component tables seem to be where most of the information that I am going to need to access lives and I continue to explore them. One hopefully simple question... Can anyone point me to places where IP address information is stored in the schema? Thanks in advance for any assistance.
Moving users/assets to a new server.
How to I update old tickets to reflect this new site? Is there a script that can be used to do this?
ServiceDesk Plus MSP Edition
Hello Forum Team of ManageEngine, I tested ServiceDesk Plus MSP Edition, and the ServiceDesk Plus Professional, Both seems to be the same in slight things, where is the greatest difference is that the MSP edition is for IT Supporting Companies to logged incidents from their clients. Can someone please to be so kind to provide some more insight on the MSP version What's the expected date to be out of beta? What editions would there be? Free, Pro, Ent. What would be the difference in features between
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