Activated AD Authentication, now no login
Late in the day on Friday, I implemented Active Directory authentication for users. Now, when I try to bring up SDP's Web client, I get a blank page. No logos, no login, no dashboard, nothing. Just white space. Anyway for me to reverse this, or to alter the authentication? I'm sure I got something wrong in that.
Monitors history in Application Manager
Good Morning, I have a question, if I delete a monitor and I will create it again...the history about this monitor be erased? Thanks for your help Regards, Jairo
Generate Asset Report by User
Good Afternoon, I am looking for a way to generate an Asset Report by Requester. We really like how most of the asset tracking works, but every so often in our company, we print out reports from our Asset Tracking System (now ServiceDesk) to confirm with users that we have the correct information. Here's what I'd like: One report that takes all users that have assets associated to them and compiles them to 1 page per user One report that is a single user and the assets associated to him/herI was
Package Tracking through SCP
A feature we would love to see is the ability to put tracking numbers into SCP for FedEx, UPS, USPS, and others and be able to have a side view (perhaps under the Recent Items module), or something similar to the reminders view (where you click on it and a box shows up) that shows the current status of the shipments, and whether they are going out or in. Would add tracking numbers via the 'Add New' tab. Right now we just go to each carrier and check via their website, but would be great to have everything
Asset scan detecting removed software
One of our machines had had FrontMotion's Mozilla Firefox Community Edition deployed to it via a group policy, this install was also listed in Add/Remove Programs. This was then uninstalled, also via group policy and disappeared during a successful removal from Add/Remove Programs. However, the SDP asset scan is not seeing the software as removed, it sees no software changes on the machine. Why is it not seeing the removal of the software and how can I correct that?
2003Svr stops allowing ELA host to pull logs
Recently noticed one of our 2003 Srv’s stopped responding to ELA. I’m thinking this is system specific, but thought I would run by support to see if there are any other known issues other than in documentation that I could be missing. I upgraded to v6 which seems to have completed fine (thanks for the info BTW) and no change in status for this server. Verified DCOM and firewall rule as stated in trouble-shooting, all pass. From ELA Host to the problem server, I complete a net use to both C$
External e-mail not appending to ticket, creating new
Hello, Moved to 7507, since the move any e-mail response from someone outside our company isn't appending correctly to the original ticket. Instead a new ticket is generated which I am forced to merge with the old. If I respond to a ticket it appends correctly, this only appears to happen for external addresses. During troubleshooting, I noticed the field in Notification Rules where we used to set the format is no longer visible. We were using the standard Req.ID:##$RequestId## format prior
[Ubuntu] SNMP test credential Failed
Hello! I've set up OpManager 8(8022 Free Edition) on my Ubuntu 9.04 Desktop yesterday, and leave computer running to test... But I think I've a problem with SNMP in OpManager (or my linux, why not :) ) no disk utilisation, no cpu and memory used, etc... This is what I've set up : (added snmp + snmpd in my system) /etc/snmp/snmpd.conf : com2sec readwrite default perso disk / 100000 disk /home 100000 disk /mnt/raid 100000 /etc/default/snmpd : SNMPDOPTS='-Lsd -Lf /dev/null
Prevent viewing history for requester
All requesters have the tab "History" by their requests where they can see all changes to requests. ALSO changes to private notes!!! Of corse, private notes are not to be seen by normal requesters. Is there a possibility to simply hiding the tab "History" for non technicians? Mark Flothmann
Identify table / tables that contain fields used in a view.
Hello. I am trying to include the 'is leased' field on a report. However, I am not finding the field in any of the online schemas. Should I be looking somewhere else? If you go to assets...and review an active asset...you should see a yes / no field called / named is leased. Where is this field in the database schema? Thanks, Chuck
Update a request
Hi, Just a question, what is the best way to update a request? I see that you can use the field 'REASON FOR UPDATE" or RESOLUTION E.g.a request is about an error - we want to update the request with saying '.....have changed blabla, please try again' And also with our previous app for helpdesk we had a shortcut to put in auto the date and time we did the update, is this also possible in ServiceDesk? Thnx! Michel
Is it possible to make report based on time passed before first manual Update of incident?
Hello! I have a metric in SLA: 30 minutes for reaction on incident (it can be catigorization, request for new information, status update etc). Could you please help me with such query report? (to know how powerfull are reports in SD+ ) Maybe it is possible to use History tab, like if [1st update action] - [Create action] <= 30 min ==> SLA is not violated It would be really nice to have reports, based on time passed between various actions because SLA often based not only on resolution time. Also
Will 7.6 be on time?
It is that time again that a date has been published for the 7.6 release of SDP. What is the status of this upgrade? Is it currently under testing? Or is this going to be released in normal Adventnet fashion months after? Our renewal is coming up in 2 months and we want to know if after 2 times of not testing and missing release dates you have learned... Please respond asap.
Response/Created/Closed Time Report
Dear Help, The following MSSQL statement below produces report 1. We would like it amended to produce report 2 please. It’s important however that the ‘Responded Date’ is not the automatic generated response from the application. It has to be a note or work log entry from a technician. Thanks for looking, Stef SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",dateadd(s,wo.CREATEDTIME/1000,'01-01-1970') "Created Time",dateadd(s,wo.COMPLETEDTIME/1000,'01-01-1970') "Completed Time",dateadd(s,wo.RESPONDEDTIME/1000,'01-01-1970')
Reports time is 6 hours behind the real time
Hello, The reports are all 6 hours behind the real time for exemple the last hour report generated at 14:00 will be between 06:00 to 07:00 I think that the netflow is getting the time from the host on which is installed any idea on how can I get the right time Netflow version 6 Regards
Refresh Problem
When certain tech reps have refresh enabled, when it refreshes, no matter what screen they have open, it refreshes to one of their pending tickets. One of these happened when a tech rep was adding a solution in, it refreshed and it took him to a open request he had in his pending requests. Is there a way to fix this because it is very annoying to these users, they can do any work because of this? Thanks, Pciro Ambitech Engineering Corp
All workstations showing as "associated" for all requesters
Hi, I am currently working through the initial set up of SD+ (7.5.0) for our company; I have imported all sites, requesters and workstations and am now working on the relationships. When I associate ONE workstation with a user it does the job (if I log in as that user, that is the only workstation they can choose for their asset); however, if I go back to the requester to change the associated workstation, I can see ALL assets showing as associated. Is this a known bug or am I doing something wrong?
global view limited to showing only 7 techs
Is global view on the home page limited to showing only 7 techs? After that I get a row called others and of course the unassigned row.
Replying to a Request
Hello, Is there a way to have Service Desk automatically reply a resolution to the requester, Rather then opening the reply and separately copying and pasting it in? Purpose: looking to be able to work a ticket, choose a resolution (one that contains a script) then have it already be entered to a reply field, close the request, which will auto reply the selected script (resolution). Thanks,
Parent to Child ticket relationship
The ability to create a Parent ticket and have sub tickets relating to it. As well as all worklog entries roll up to the master ticket so you can see the impact on a total project or issues.
OpManager web interface customization
Hi, I wonder if is it possible to customize OpManager interface: I would like to edit the menu bar and/or delete or add links. Is there a way to do this? Thanks
New feature in Firewall Analyzer 6 Released
How do i have to configure Manage Engine Firewall Analyzer 6 Released to get SMS notification for alerts??? Thank you in advance,
Export Database
Is there a way to export the database into a flat file or another type of file?
Request Reporting on Additional Fields
We have added an additional field to our request template and it gets populated for every request. When in reporting we are unable to see the additional field and are unable to report on it. How can we report on the additional field? Thanks, Chris
Version entreprise with mixed operating system
Hi, We used an entreprise version with 3 application manager: one manager and two managed server. All of them are installed on Windows boxes. Is it possible to add another managed server but with a linux OS? Jerome Linxe System Ingenior OFAC - Geneva
Creating custom query to find all software installed on all workstation
Is there any way to create a report to show all software (with updates and servicepacks for Microsoft products) installed on all workstations in servicedesk in this format: hostname1,software1 hostname1, software2 hostname2, software1 hostname2, software3 ......... ?
De-Activating Quick Request section or making fields mandatory in the Quick Request Section
Is the above possible , issue lies if a technician raises a request
Example page for handling API Callback
Hello, I am having difficulty in understanding exactly how to deal with the XML Callback which is generated by the API. Could someone please post an example of the best way to deal with this information so that I can create a response page which is meaningful to our users? Regards, Grant
Closing a job from the resolution page
Service desk plus 7.5.0 Build 7513 We have a rule that requires a technician to be assigned to a job before it is closed. When closing a job normally, we get a pop up box to notify us if no technician is assigned. If we close a job from the resolution tab by using the drop down box at the bottom of the page, it will save the resolution text, but the job doesn't get closed - but there is no popup to inform you of the rule, or the failure to close the job.
How to fix time in ServiceDesk Plus
How to fix time in ServiceDesk Plus When I send an email to reply of an email it is in AEST and Not AEDT. so states 2pm when it should be 3pm. James.
Adding event log rules into templates
I'm pretty new to OpManager and I can see where I can set indivual devices to alert on certain event logs, but can not see how to add it to a template. As we want to be able to monitor for a certain event id's across the 100 odd windows 2003 servers we currently have already using the windows 2003 template. Thanks in advance for any assistance.
$Requestlink in 'Acknowledge Requester by Email ... '
Hi all, Once someone created a request and receive the confirmation mail and he clicks on the $RequestLink it's pointing to http://ddd Btw, it is showing the correct link only when you click on it it try to open http://ddd Anyone ideas? Thnx in advance!
Cannot connect monitors to the snapshot dial graphs for new device template
Hi, I am using OpManager 8.22 that I am currently customizing by adding templates for our own HW. I have been reading the forum now for several days to try to enable the CPU utilization graph for this custom devices. This is what I have done so far: 1. Created new category - RLSgroup 2. Created a new device template - SatLink RLS-85XX - inserted in the RLSgroup category 3. Added monitors to the SatLink RLS-85XX device template. Verified that the monitors are working correctly. My problem now is that
<<servername>>.err
Hello. We have noticed that our .err file in the mysql\data folder is growing quite large. At the moment it is over 1GB in size. Is there a way to reduce or remove this file? We also have a lot of relay.bin.00xxx file. Can i stop the server from producing these files?
Anti-Virus exclusions for OpManager
Hi, We are in the process of configuring a new Anti-Virus product and are wondering if there are any exclusions that need to be performed in order to optimize OpManager performance. Thanks! Rob
HTTP Status 404 - /netflow/jspui/NetworkSnapShot.jsp
Hi after updating our netflow from 7002 to 7600 i recieve HTTP Status 404 - /netflow/jspui/NetworkSnapShot.jsp upon opening a browser. Any idea how to fix this? Regards, Marc
Invalid Username / Password
Hi. I have installed new version NetFlow ANALYZER 7.5 but I can't enter in it (Invalid Username / Password) I entered: login = admin and password = admin but it's not correct :( How I can solve this problem? Thanks.
NFA 7.5 SP4 poor performance when running database search
Hey, I have a performance question/problem with NFA. In general system runs fine, but search -report is unusably slow. If I run query "search" from main window "more reports" tab, with search criteria "port 80" without any source/destination, it takes 5+ minutes. Any ideas ? Thanx in advance ! -j ====================== System specs: * NFA 7.5 SP 4 running on red hat linux with 8GB RAM, quad core 3.4 GHz CPU, lots of disk, dedicated for NFA only. * 4 netflow devices (totals of 134 interfaces) and
AUTOMATIC CASE ROUTING (AUTO ASSIGN)
How do I set this up? I want the request to distribute automatically/randomly to technicians as they come in. I have read that this is a feature in SDP, but I cant get it to work. Any help would be greatly appreciated.
How do I change an asset from a workstation to a server?
How do I change an asset from a workstation to a server? I can't find a way to modify the resource. Thanks! Pat
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