Changing requester
Hi, Is it possible to change the requester associated with a request? For example, request is created on behalf of the user but the wrong user is selected. Thanks.
How is memory utilisation calculated?
I have a Windows 2003 server with a registered usage of 91%, but pulling up the process list from OpManager shows processes using only 6% of the available memory. Is OpManager including file cache in its overall count, or is it counting total memory for the percentage different from how it calculates per process usage? The current warning I am seeing for example: Memory Utilization is 87%, threshold value for this monitor is 80%: Top 3 Processes:-sqlservr.exe - 3%;Mcshield.exe - 2%;FrameworkService.exe
problems with ClientFilter
Hello All, I am new to the Adventnet world and having a problem which I hope you can help me with: I have two devices in my network, both of them produce the same trap (which is an alarms, actually) Advantnet gets the traps and at the end of the process, I suppose to be able to watch those alarms by selecting the "open alarms" branch in the tree. A table indeed is being opened but... if both devices send the same failure object trap, then the second trap CANCEL the first one and I see only one line
Memory readings
HI, must off all my servers are linux Ubuntu server. I know that ubuntu use or is a memory hug but that's the way works. The thing is AppManager is telling me that this server is using 38% of memory and when I enter to the server is using just 4% of memory.
Problems with the hosts of the EvenLog Analizer
Hi everyone. I got a problem with the web interface of the EventLog Analizer v5, once i get ride of a number of host, they reappear again and again. Is there are another ways more radicals to do that?
User Accounts - More Control Needed.
Hi, It would be benifical if we could allocated devices to specific users ratther then a Guest or operator account. Members of our team only need to view the Syslogs from a few systems and not them all. Is there a way that this can be set? Also, is it in the pipeline to allow us rebrand ELA the same way we can in Opmanager and Device Expert ? cheers, RH
scanning of virtual hosts
hi i had a proliant dl380 g3 which i used as an old file server and service desk 7509 correctly scanned it as a windows machine. i have now rebuild the server as an esxi 3.5 host (vmware) and i have changed the hostname of the server and i have 2 questions with regards to scanning 1) the device is still showing as a windows device, can this be changed 2) is it possible to scan vmware (or other virtual hosts machines) with service desk plus?, i do not have telnet or ssh enabled on thos host machines,
Updating requesters via .csv file
We want to update our user's location field in ServiceDesk to align with what is in AD. We do not want ServiceDesk to break the different locations into seperate sites. I did an extract of the AD information to a CSV file, but when I go to import it, it wants me to point the login id and password fields to a column. We use AD for authentication so I don't want to overwrite that info. Any suggestions on how I can do this? Ideally, I would love to make ServiceDesk sync to the AD office field without
interactive report
Is there a way to have teh en-user input a specific parameter into a query so as to get a report. It's like an interactive report, generic and then the user will just type in the specific asset they want to know about and then the report will run. Kieron
The case replied message under description is missing.
As topic. Your SDP Version : 7.5.0 Build 7507 Latest Version : 7.5.0 Build 7513 [Details]
File size monitoring
I know I've seen it discussed in the past and it's been stated that it's an upcoming feature, but do you have any updates on the file size monitoring capabilities for OpManager? I have a situation in which it would be very useful to be able to trend a log file size. Obviously its easy enough to do via other means, but it would be nice if OpManager was able to do it.
Updating custom device templates directly in the database
Hi, What is the procedure to add a monitor to a custom device type directly in the database? The reason for this is that we have many OpManager installations were we want to update some custom device types. BR Terje N.
opmanager ee build 7104 upgrade to build 7500 probe error
probes are not automatically updating like the instructions say they will and they have not connected in over 4 hrs. bandwidth is not an issue because the probe and central server are on the same subnet in the same building.
Using the Blackberry Enterprise Server MIBs with Opmanager
Has anyone got the blackberry enterprise mibs working with Opmanager. only the compact one that comes with the BES works but i want info that the Full MIB will supply e.g. last time the device checked in battery level etc.
Windows (Dos) script for nightly backup giving error
My Opmanager install is to the G drive on my windows server. When I run the following commands, the BackupDB_Mysql -destination command results in ".\setEnv.bat is not recognized as an internal or external command, operable program or batch file. Can anyone offer the proper syntax or what is required for it to find my .bat file? net stop opmanager call G:AdventNet\ME\OpManager\bin\backup\BackupDB_Mysql -destination \\testsystem\backups net start opmanage
SQL Cache Memory Alarm
Hi, I am trying to work out the correct thresholds for the alarms for our DB servers. One alarm that has been occuring on a couple servers lately is the SQL Cache Memory, it appears to have a default setting of 2048 KB. I am trying to find out more information on this counter and have found out that SQL Cache Memory is responsible for reserving memory for dynamic SQL statements, I havent been able to find out anything on recommended levels, how to modify the levels or how SQL Server sets this level.
When the log collector stops?
When the log collector stops and you start it in the web...what is that link acutally doing. I'd like to write a rule or create a script to try restarting it again, instead of it waiting for me to restart it again. Thanks, Aaron
Installation Problem 500 error
I am looking forward to trying out OpManager, but I cant seem to get past this problem. i have a Windows 2003 server, up to date with all the service packs etc. I install Opmanager, and it seems to install correctly, when I try to run the web client, I am told that port 8080 is in use and my new port is 8060... fine ... If I open a browser window and connect to //localhost:8060 I get an Internal Server Error (500) with the following : The server encountered an internal error or misconfiguration and
webinterface errors in safari
SD+ webinterface errors in safari (browser warnings, some positioning errors) but if changed useragent to firefox – all s ok
Update from 7.5.0.8 to 7.5.0.13
When updating I got an error : Anyone a solution? Mark Flothmann
I need to implement access to the site via HTTPS to configure this protocol?
I am a : Registered Customer Database : MS SQL Convenient Time to Contact With Time Zone : Brazil Build Number : 7508
Sort By Resource Tag
Good Morning Everyone, On the main page for workstations and/or servers (WorkstationListView.do), I've found the little button that allows me to customize the columns that are displayed. I haven't found this request before and in all honesty, I'm somewhat surprised that no one has suggested it yet (and that it's not in the product already). I want to be able to sort by Resource Tag, but you can't even add it as a column currently. The problem we have right now is, when we get new hardware in (laptops,
How to download a report for a Performance test?
Hello, can someone help me with downloading the report? What I do is basically run a performance test and go to reports tab to see the results .. but once load it and download with the browser option "save as .." I cannot read the report later because it says the results are stored in a server, not on my pc. I need to be able to download the report as pdf or doc file .. doesnt really matter. If someone can help me that would be great! Thanks, Silvia
Attachments are not deleted?
I have found that attachments to Incidents/requests that have been deleted in ServiceDesk are still on the system. I have checked for attachments to deleted job numbers in (AdventNet\ME\ServiceDesk\fileAttachments\Request) storage area, and then searched in ServiceDesk Plus for the associated job number and nothing comes up but the attachment is still there! We have systems that send logs to our ServiceDesk and often these just need to be deleted, now that I have found that the attachments aren't
Meeting Regulatory Compliance w/EventLog Analyzer
Hi All, EventLog Analyzer is a good product and I their support is responsive. However, one area I am having difficulty addressing with the product is regulatory compliance for log integrity. Most regulations require that the integrity of logs be maintained. I was wondering if anyone could share how they are addressing this with EventLog Analyzer. Is anyone encrypting archive files and creating Hashes on them to prevent tampering? Is anyone encrypting the database? Input would be greatly appreciated
IP Phone Traffic
Hello all, How do we monitor te IP phone traffic? Thanks in Advance....
Reply mail not sent to requester when adding a new request
Look Bluds, When I click the 'Add request' button at the bottom of the new request page service desk gets stuck and doesn't return to the requests screen. Also, no reply mail has been sent to the client so I guess this is the stage it is getting stuck on. Has anybody else had this issue? Any idea?
Start ServiceDesk in background
I can`t find how to start ServiceDesk in background, to launch it i use ./bin/run.sh. I have ASP Linux in my server, 2.6.22.9-91.0.120asp. Please help me.
Report Differences
We currently am using OpManager to produce disk utilization reports for several of our servers but we have noticed a few discrepancies from report to report. I have a Top 25 Utilization report and I also run a Disk Space Available report. For one of our servers, the Utilization report shows 86% used space on the C: drive, while the Disk Space Available report is showing 90%. Why would it reporting two different numbers for the same drive?
Modification of Closed Tickets
We have a process whereby a recurring ticket is generated. The ticket requires a technician to run a report, attach the report to the ticket, then submit it for approval by a supervisor. After it's approved by the supervisor, the ticket is closed. The Problem: The closed ticket can be opened and the attached file deleted, and then a different file can be attached, all without requirement for additional approval and without adding a single entry to the History of the ticket. Thus it would be easy
Netflow and Opmanager Widgets
Is there a chance we can get Opmanager(mem util, exchange) and Netflow widgets? I hate keeping a webpage open and would rather have widgets running on the side of my desktop. Thanks,
Modifying the Content of a widget
Is it possible to modify the content of a Widget on the Dashboard e.g. it has three columns Name, Status, Type if you could edit so it only displayed Name, Status this would save space and allow more info on the screen
Allow dashboard columns to be less than 100%
Hi, when I choose 3 columns on my widget dashboard, the columns go way off the screen because it's too wide. For some reason the dashboard does not size itself to fit in the current browser window. I tried to set the columns to something like 20%, 20%, 20%, but I get an error that it must be a total of 100%. Any way we can dynamically resize the columns, so they can fit in smaller browser windows?
How to start the ManageEngine OpManager service without Client Browser
I have scheduled my Server rebooted weekly. I am wondering if there is a way to configure to start the "ManageEngine OpManager" service without Client Browser opening up. Thanks in advance. Derrick
Device template for an environment monitor device doesn't working
Hi there, I'm evaluating the OpManager 8 it is awesome. Now I'd like to monitor our Data Center Monitoring Device. It provides SNMP monitoring and it has 3 temp. sensors, a humidity sensor and a liquid sensor. Is there a way to monitor this sensors on OpManager? I have the MIB file and all the OID bellow: Poseidon family SNMP OID description ---------------------------------------------------------------------------------------- Poseidon Device Values: -------------------------------------------------------
Query on all registered requesters
Is it possible to access the table where all possible requesters are listed? A regular report on changes would be very helpful to me since I could use this to check for deleted users to cross check the user management process of disabling/deleting accounts. Another report that would be useful to me is a report that lists requesters/user per site.
How to installtion NetFlow Analyzer in Linux
Hello guys. Now i configure NetFlow Analyzer on ubuntu-9.04. How to installtion step to step configuration. Please give me configuration file
Vendor Management in ServiceDesk Plus
Is there a way that I can allow Technicians to add Vendors and Products to the Purchase Order system without them being administrators? Thanks. Regards,
BACKUP causes the whole server to freeze!
I have a major issue here, I tried to do a backup for the system and once it is excuted it run for awhile to do the back up then the whole server freezes and the system is no longer accessible , i have to hard restart the server to be online again. can you please assist on this issue urgently
Does anyone have nortel baystack 450 device template for OPManager?
Next Page