Change file type on the email attachment
is there a way to change the file type on the email attachments? I dont want the reports to come as .zip files just plain pdf's
Email problems with ssl
I have a problem with the email, When I try to download mail from the mailbox will not let me I look in the log an error and gives me license not solve, please HELP here is my log [12:48:22:721]|[06-19-2009]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[26]|: portid : 4| [12:48:22:877]|[06-19-2009]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[26]|: protocol : pop3s| [12:48:22:908]|[06-19-2009]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[26]|: tlsenabled : false|
Trying to remove a group from the local computer Administrator group and add same group to local computer Remote desktop group
We are trying to trying to remove a group from the local computer Administrator group and add same group to local computer Remote desktop group. The permissions were manually placed. Getting error: Remark :The group name could not be found Group Management At step 2 Define configuration, Modify Group : Group Name: Domain\Domain - Users (note; this is a group of users we currently allow local administrators rights to the computer) Add Member: Local User ; Remote Desktop Users Remove Member:
Request ID
Upgraded from 7016 to 7506. There are no IDs, now. It was good when we could refer to request with ID number. When there are 40 request on page, pending, it is easy to refer on one request by ID number. It should be year and number, for example 09xxxx.
Problems with import from Asset Explorer
Hi there. I�ve installed Asset Manager (Free Edition) in one of our remote sites. I�ve updated the configurations of the Asset Explorer server so that i could export the assets. Now, in the Service Desk Plus, i try to import the assets and i receive the following error: Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [SystemInfoDomain, MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo,
V7.5 - Distributed Asset Scan Agent
Don't seem to be able to track down the download for the agent for scanning machines not on the network. Anyone point me in the right direction please - I asked during the Beta and got answer "The Distributed Asset Scan will be a seperate download as in AssetExplorer. And as of now this feature is not completely implemented and tested. We will let you know once it is through." Not heard anything about it since and now 7.5 is out I sort of thought it would be 'obvious' Andy
7.5 - Asset Explorer Install
I may just be completely missing this, but it says install asset explorer at a site to have remote updates of assets. Where is the install of this? Is there any documentation on how this is integrated into SDP 7.5? Or is this feature not fully enabled yet since it is in beta?
Moving SQL 2005 database to Another Server - ERROR - HELP!
Question - have recently moved Servicedesk Plus to another server - no problems.... tried moving the SQL 2005 database from one server to another (using the SQL copy gui for the database and log files) - database moved across OK. When I run the change Database file and enter the details of the new location the TEST button works fine but when I go to SAVE I get the following error You cannot configure this database server because the database server is compatible to build 7509 and now you are installed
Log File pattern
Hello, I have a question concerning log file importing at multiple intervals (daily, hourly,...) : When I import a IIS W3C Web Server log file, and try to specify the Filename pattern for importing it every hours (log parameters specify a hourly creation of log files on the server) it does not work. The file name is like that for example : ex09090310.log So I specified as pattern : exyyMMddhh.log but it does not download the file again (works only for the first import). Is it because this pattern
Maintenance Mode
HI, Is it possible to put some monitor in maintenance mode (and in production mode) in script. We have some automatic reboot and we don't want have alert when it will occured. Regards, Jerome Linxe System Ingenior OFAC - Geneva
resource state
Is it possible to assign User/Department to "In Store" or custom created resource states? Currently, I can only see a way of assigning user/department to "In Use" state. However, I need to be able to assign them to "In Store" assets as well as custom resource states. Thanks, Justin
Standard Change Type
We do not want any of our changes to be pre-approved. How do we remove the "Standard" change type from the list of selectable change types?
Apply Business Rules on Chanmge
Hi, I'm currently evaluating ServiceDesk Plus for the company I'm working for. Yesterday I tried to automate some work flow with help of business rules. But as the description says they are just applied to new request. I thought I tested that before and was able to create working business rules, that react on changes to a ticket. But I'm not 100% sure anymore. Is it possible? Is there a way to apply business rules to existing tickets, when they change (for example the priority)? Thanks Markus
Socket time out on Opmanager startup.
Hi, I tried a couple of times to install NFA Add-on to our Opmanager setup. I get the attached error message when I start up the opmanager server after installation. And on the NFA screens, all traffic is categorized "Unaccounted". Even after 2 days of running. I am using build 8022 of Opmanager and build 7700 of NFA (wich is strange since everywhere the website mention that the most up to date build is 7600...) I'm also using MSSQL 2005 on a remote server (admsqlcluster as mentionned in the
Link to Dashboards in Business View
Hi, I don't know if this is against your dashboard/business view concept but it would be nice if I can build links to other dashboards in a business view map. For example I have a map with all my locations. If I click on one of them I get to the dashboard and have a nice overview of the location. Is this possible, or is there any reasonable point why this is not implemented yet? Best regards Philip
"Currently the device is not monitored" - how to set this?
Hi, i have a switch that in some way is disabled of polling and not showing any alarms, but is still available in the bussines views etc - i dont know how i got it this way but i wanna add another device to this status, a switch that is currently down for repairs but will be up on the same ip in a few days , i still want to have this device in my bussines views etc etc but just as the first one, with the status "Currently the device is not monitored" and a "grey" icon in the bussines view just as
"Email" field on Requester Login Page
Placing "Email" field when Requester is logging in Requests. ##########Example: Some groups, which is having several Users; but the Managers require only 1 User Login ID. ****Given: Accounts Group = 5 Users (user1, user2, user3, user4, user5) Accounts Login ID = accounts Registered Email ID = accountsmanager@domain.com Requirement/Details: If User1 (user1@domain.com), registers ticket; the Notification Email will be sent to user1@domain.com and not to accountsmanager@domain.com. By placing the "Email"
Embedded images from email not appearing in description
We moved the email address for servicedesk to Exchange 2007. Now, when emails arrive the tickets are created, but any images that were embedded in the message show up as attachents instead of being in the description of the ticket. I confirmed this behavior with Outlook 2003 and Outlook 2007. (Requester name was removed from the image by me) Having these images embed properly is fairly important feature for us - I would be interested if this can be confirmed by anyone, or if I just have something
ManageEngine Netflow - How do I search for traffic by domain name or text string?
How can I produce a source, destination, or conversation report on the screen of all the endpoints that, say, contain the string llnw? I can only see how to search by IP. Thanks. Debbi
Language Problem in NFA6
Hello, we just installed version 6 of NFA and noticed that we cannot change the language. As well the german umlauts are not displayd. Please see attachment for details. Tank you. Chris
Easier to import ae_scan files...
Some times I go to a job site (these can last for a few months to over a year) and I will run ae_scan on the systems there to have an updated "scan" of that system. Now there can be several of these files, especially if I visit multiple sites. When I get back and want to add them, I have to add them one at a time. Is there an easier method or can an way be programmed to import several at a time.
AD Import
Hi Is there any way to import ”street” from active directory to my requesters in SD+? In AD-Import i can´t choose alternitve. It is importent for me ho have that information. I hope someone can help me //Erik
Corrupt Dashboard, CCTV, and Widget names
I have recently reinitialised our OPManager DB and the components listed in the subject have become corrupt. For example: Network Overview default dashboard now displays as: @(dashboard.name.nwoverview) Device Summary Widget displays as: @(widget.name.devicesummary) All of the Widgets and Dashboards display like this. I've uninstalled and reinstalled OPManager, but the issue remains so it looks like something has gone wrong in the database. Any advice you can provide is much appreciated. regards
SP3 Technician Settings
Having recently upgraded to SP3 I thought I'd look into the new Technician Settings. I happily set a few of the IT guys up, including myself and signed out as admin. When I tried to sign in as me, regardless of what username/password combination I used with the authentication set to the correct domain, it just returned incorrect username or password errors. I thought at first it might keep a local password file so I tried reseting my password within ADAudit only to be told it cannot reset domain
Please include SITEID as a filter in ALL report types
In the current inclination it is impossible to pull up a report on time spent tickets by site unless you manually create a query which means you lose the grouping and summary options. Please include SITE in ALL reports. Thanks!
Software Assets Issue
Hi, Just wondering if there is a way to get the assets, mainly the software group, up to date? We where doing an audit and noticed a large portion, of the 1550 detected software on the network, did not exist on a machine or on the network anymore. Yet it stil appears under software asset? I can see no button to perform a 'new scan' or 'clean out expired items'. Please let me know if i have to go through these thousands of items and manually delete the ones that arnt actually installed anymore. Im
Is there a way to edit flash reports?
I have managers that would like to be able to add/remove fields from the flash reports, is this possible?
Who can log calls via an external mail address?
Hi all, newbie here, I logging a call via my gmail account to our Servicedeskplus application at work. The call was logged and a new requestor was added with my name and gmail email address. This concerns me as it means we could get spammed with bogus requests via an external email address. I am interested in the rules governing if an external email to the servicedesk email adress will result in a request being logged. In my case I believe the call was logged because my name in Active Directory matches
Change TCP Port
We have a logging server that already has TCP 514 in use. We would like to demo Event Log Analyzer on this same server but need to modify the listening port to something other than 514. Changing the port for the other logging software on the server is not an option at this time. Is there anyway to configure Event Log Analyzer to use a different port?
Schedule AD import not working
Hi I have my schedule AD import set up for once every day but this is not working. Some new users created some time ago have not been imported. Thanks
Confirmation of request
Is there a way to resend the confirmation that the users gets once his request is received by Service Desk?
General Question
What causes a Change Request to be "Approved by System?"
Streaming Reports
Hi there, New to Firewall Analyzer and currently running the eval. I was just wondering if there's a way to track the Streaming and Chat traffic from Checkpoint R61 firewalls. I have added the ports I thought would be used to the port/service group but am not seeing anything in the reports (empty). Thanks in advance for your help. Cheers, Rick
Adding / Closing tickets is very slow
Hello, We are finding that lately our Service Desk is running quite slowly (Version : 7.5.0 Build 7508) Adding a contact or in particular closing one takes 5-20 seconds where it used to take 1 perhaps 2. We are wondering if there is some kind of maintenance or optimization that we should be running on mySQL or alternately if we should migrate the database to one of our SQL 2005 servers. The server that houses the helpdesk is a reasonable (if single core) machine but it does have plenty of hardrive
Empty Usage Reports
I am using Firewall Analyzer with Checkpoint. My usage reports are blank for telnet and FTP. I am passing traffic with those protocols and the information is not showing in the reports.
Sending syslog messages to two different destinations
Hi to all. I'm a happy user of Firewall Anaylzer and I'm currently testing Event Log Analyzer to do log consolidation. Right now I'm using a watchguard Firebox x1250e with the FW Analyzer but also I'd like to send logs to the Eventlog Analyzer, unfortunately, I can only configure one syslog server in the firebox so If I want to use FW analyzer I can't use Eventlog Analyzer. So my question is: How can I send the syslog messages to both syslog servers?, or a way to share one syslog instance between
Account manager vs. Support rep
Why we cannot choose the support rep as an Account manager? Contrary, it is forbiden to set the same e-mail!!! One account has one account manager, and that one is usually prefered support rep. It would be goood to automatically set the support rep after we choose the account when new request is prepared.
Groups/Sites Problem
When I first got this thing (SDP) going, I created a site. Then, when I created groups just now, I placed them into the site which I created earlier. However, when someone now goes to create a request, neither of these two groups show up in the groups drop-down list. How can I change it so that everything is operating within the same site (the site which I created)?
unvder home tab - my view - request overdue won't show the overdue request?
Can you please let me know why the overdue request won't show the request that has passed their time(duebytime)? on request that are due today it will show for that day and next day it won't show under the overdue request. Can you help?
bug? no email attachment sent to Outlook 2003
Hi, We tried to send attachment to Outlook 2003. However, attachment is not displayed in Outlook 2003. when we forward the email (e.g. received email to myself again), then attachment is displayed. Is this a bug? Need to send attachment, so we need to know how to solve this "hidden attachment" issue. Thank you, Nancy
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