LDAP Authentication Support in ServiceDesk Plus
Hi everybody, Does ServiceDesk Plus supports LDAP authentication for users? We need to use LDAP to authenticate technicians and administrators loggin in SD Plus. Thank you Regards
SMS Alerts from ServiceDesk Plus 7.5.0 Build 7509
Hello, I would like to know if it is possible to customise SMS alerts for new requests to technicians by a time period? i.e. only receive them after business hours....1700-0700hrs? And if so, how do you configure this? I am a new ServiceDesk User so excuse me if this seems like an ignorant question? I did try to search this forum for a similar topic, but no luck. Thanks.
ServiceDesk Plus arranges Due By illogically
When sorting by the Due By column in ServiceDesk Plus 7.5 the items with no due by are filed alongside those closest to breaching SLA rather than those furthest away as would be logical. For example, sorting by due would get you: - 4th October 20th October and 20th October 4th October - Clearly the logical ordering is 4th October 20th October - and - 20th October 4th October
Active Directory monitoring on non-domain controllers?
I would like to monitor Active Directory on my Exchange server, but it is not a domain controller. How do I enable the Active Directory monitoring for this server without classifying it as a DC?
Outlook Deleted Items folder control
Is there a way to purge (delete) the content of the Deleted Items folder in Outlook using DC7. If not, this would be a great feature. Thanks, NIles
Cannot Exclude patch office2007-kb960003-fullfile-x86-glb.exe
MS09-009: Description of the security update for the 2007 Microsoft Office system and for the Microsoft Office Compatibility Pack: April 14, 2009 I cannot find this patch to exclude it. PatchID : 6906 PatchName : office2007-kb960003-fullfile-x86-glb.exe BulletinID : MS09-009 MS KnowledgeBase : 960003 I excluded the Microsoft Office Compatibility Pack from patches and it still fails on my computers which makes them Highly Vulnerable. Jamie
Problem with license key office 2007
Scanned sofwares office std 2007 does not show the license key and product ID.
Deleting a software asset
When trying to delete a "scanned software" I am getting the following message: "FAILURE :Some of the software is been referred by workstations. Hence cannot delete software further." The issue is that this software is not currently attached to any machines and I would like to remove it or rename it so it isn't used. In the past it may have been associated with a machine, but the association no longer exists. Thanks.
Report video card information during scans
I see that there is minimal information with regards to the video card when scanning asset components. Is this coming in a future release or is it there now? If it is there, where may I find it? If the feature is going to be added, will it populate the monitor resolution and will it be able to detect multi-monitor modes? We are using SDP 7.5.0 Build 7508. Thank you in advance. Jason H
monitor a scheduled task
Wondering what I need to do to setup OpManager to monitor a scheduled task on a server to assure that it has run without errors. Have searched and haven't seen anything about whether or not this is even possible.
Different Setup
Hi all, it is possible to have different configuration on same installation of service desk? For example, I need different "status" for different Request Type, different Closing Rules, and so on... Thank in advance f
HTTP 500 Error in Backup and Reports
SDPlus Version 7507 Enterprise, Windows 2003 R2 For the past year I have not been able to adjust the Backup scheduling, and more recently (after the server was recovered) the reports section now produces the same errors. See attached.
307 Mail sending failed
I Can't seem to figure this out, i have SD Plus set up through exchange 07, it will send mail to local users with no problems at all, but when it send out to users with an external email address (IE: hotmail) i get that message in the logs, and if i post a response on sd to a user with an external email address, it said sending failed right away, it doesnt make sense. and sd has a domain account to use to login to the exchange to send mail.
net mask 255.255.255.255
When I add new device in OpManager by device name/IP address why I cannot choose Netmask to be all 255(255.255.255.255). The last mask that I can chose is 255.255.255.252. But, if I have loopback interface with netmask all 255 and want to add device by that address it is not possible because netmask 255.255.255.255 not exists in netmask list.
Don't reopen Request After Closed
I need that when resquest is closed the client can't reopen. the problem ocurred when the requester reply the message. Esmelin Fortunato
Feature Request: Sub-Technicians in SDPlus
We have a small number of non-IT people that occasionally deal with borderline IT 'stuff' - eg phones, MFCs. What we do now is make them a technician without a login and assign the job to them. They receive the email, respond to it and then email the resolution to us. What would be nice is for them to have the ability to add a resolution and close the job. They aren't technicians and only deal with the occasional issue - not enough to give them a login. If a limited login capability existed within
Templates for resolving a request/Templates for replying a request
Hello I find out the two new features that will be presented in SD 7.6 1) Templates for resolving a request 2) Templates for replying a request Could you please provide more details regarding these features? My Regards, Vlad
DNS Cache clear?
Is there a way to dump the dns cache and start fresh? Thanks
Problem the attached files..
have a problem, when trying to resend a mail that has other attached post office, escrtibe like new the file that I have enclosed and the new one that I wrote loses itself, so that?
Change HA Server from primary to secondary
Hi, We have Password Manager Pro running on a Linux box and we now require to move the installation to a Windows server so we can use the AD authentication. We would like to preserve the Linux installation and use this as the secondary server for HA. The only documentation I can find states that the HA role is assigned during installation, is there anyway to change the primary server once it has been installed without having to re-install? Thanks in advance. Justin
Custom Backup Database
Hi Guys, This time NFA can only backup all DB. Maybe on next version we can customize backup, for example we can only backup "Application Mapping" so we can do fresh installation and load Application Mapping that we used on the last version or last installation.. Thank you
Mac's on network
do the network scans also inventory Mac's?
language Selection not viewable
Hello, i installed service desk plus 7.5. When i serach under genreal settings in self service portal i cannot choose language selection (filed is not there) Also when i log in as normal user i cannot choose the language. Do i have to install them seperately ? Best regards Niels
Hotfix 7513 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7513) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7513 addresses the following issue. Issue Fixed in this ServicePack 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Users using builds 7500 to 7509, 7511 (which was revoked due to problem
Editing / seeing phone number when adding request.
Service Desk Plus 7.5.0 Build 7509 When adding a request, adding the requester - We type in their name, and it correctly predicts who it is and pops up their full name in red, when we choose this, the contact number and department field stay blank even if the requester record has these details. They are non editable at this stage. Once the request is added, they are filled in. Since some requesters might have the wrong, or no contact number or department, it would be useful to be able to edit or
Admin Documentation?
Is there any? I can't seem to find any kind of install document. We are lookting to seriously purchase this product, but if I can't find any documentation.. I am going to have some serious reservations. Here are some questions I am looking to get answered: Is this installing Apache (it appears so but I would like to confirm)? Can it use IIS instead? If not then do we know of know issues installing apache and IIS sidebyside? I have to put this on a server that already has several website. I can
Can 2 copies of ServiceDesk run on the same server
Is there a way that we can run our exisiting ServiceDesk software on a server, and have another instance of ServiceDesk also running for another department on the same hardware? We currently have a MSSQL database, and I know that we will need another one for the other department. OR Is there a way to isolate the other department into it's own separate site, but have the ability to see all the requesters in the company? They would only be able to manage their own tickets, and run reports only against
Resource state question
Hello I have a question concerning the Resource State When setting Resource State for an asset 'in use' , you can assign the asset to a user and/or a department. I want to create another resource state like 'reserved' or 'in desktop dept' and it must be possible to assign the asset in this new state to a user and/or a department. Until now, I have no possibility to assign an asset to a user if the state is different to 'in use' How could I configure this? Thanks for any idea.Best regards, Marc Ludwig
SDP 75xx / 12 / 13 buggy ? AD import problems,running in user context?, cant delete technicians, *sigh*
Hello, i've been trying to get some features to work without succes... i then decided to update to the latest versions, starting with 7512. Before the update i used version 7509 and with that version AD import hang. I then decided to update to 7512 since that version fixed some AD import issues. After the update the feature still didn't work, i clicked import users then i get the import window and it tells me its numbering organisational units in the domain and does this for eternity... Then
Create mailbox & Exchange 2007
Hi, When trying to create a mailbox enabled user it says to install the Exchange 2007 Management Console (EMC), but it doesn't say whether it should be installed on the AD Manager server or the client computer. Which is it? /mikkel
ManageEngine DeviceExpert 5.4 Released
Hi, We are glad to announce the release of DeviceExpert 5.4. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5400 New Features / Enhancements Configuration Changes PDF Report has been enhanced to provide information about the authorized and unauthorized changes For discovering SNMP-enabled devices, DeviceExpert requires the SysObject ID of the devices. For certain devices, discovery alone is not supported
EventLog Analyzer 6 - Database filters don't works
EventLog Analyzer 6 - Database filters don't works Hi, I am testing the free version for EventLog v.6 after migrating trial version v5. The problem is that Database filters don’t works for router host (syslog type). I mean, all events are been recorded in the database, so the database is too big for my purposes. Is it a bug in the program?. The filter is “Drop the Logs containing : m=82,m=14 Match Any Match All”, and filter by “local 0, emergency, alert, critical and error”, but
PMP Same PW
Hi, This is an example. We have 10 computer and on all of them Administrator pw is 'Admin123.' Is possible to change pw for one system and that will replicate to all others? if yes, how do we do that. -devin
Unassigned Ports - Unable to view real port numbers
How will I be able to run / view a report showing all protocol/port numbers. For some reason, it shows up just "Unassigned protocol" group but not the actual port numbers.
Multiple SMTP Servers
We're in the process of upgrading our Exchange server and have some people testing the new server. Is it possible to configure the "SMTP Server Details" to include two Mail servers so all notifications are sent to both. If so, what is the syntax I should be using for the server name field? I'm trying to do this through Admin > Mail Server Setting > Server Name Thanks,
Script for nightly backup.
Is there a canned script or has anyone written one that will shutdown the DB, backup configs and DB and then restart Opmanager?
Understanding how SDP fits together
I'm putting together a new queue for a non-IT part of our company. The issue I'm facing is that I really need a document which shows me how the elements of SDP fit together, for example how do sites and groups and technicians all relate to one another? When I put in a cost against a vendor for a product how does that relate to the cost put against the asset for the product? Is there anywhere which documents how these different areas work together?
Moving Request/Problems/Changes to new database
I need any help with moving all open Requests/Problems/Changes to a new database. Recently created a new Servicedesk system and database, that I would like to roll out in place of our current older version. I was wondering if there is any quick ways to move this data over, I only want to pull data from a month back and if further, only open Requests/Problems/Changes. Is there a way other than doing this through a SQL Server Management Software ? I was particularly wondering if I were to go into
Disable Syslog?
Hi everyone, We're using the latest Op Manager 8.0 and hotfix. I was wondering if there was a way to disable the built in Syslog server. We'd like to use another one instead of Op Managers, but keep the rest of Op Manager running. Any thoughts? Thanks! Eric
Sending Notification Failed
I have Support Center Plus setup to send email with a user that is identical (permissions, etc) to the one that I have setup in Service Desk Plus to send mail. In Service Desk Plus I can reply and forward requests to email addresses within our domain and external addresses with no issue. In Support Center Plus I can only send to internal email addresses. Attempting to send to external addresses results in a "Sending Notification Failed" error. Any ideas?
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