Groups are not editable anymore
I'm not able to edit groups (groups for default settings) anymore - when i click an existing group, nothing happens.... SD 7.5.0 build 7500 Tomas
AD records failing to import
Of 795 AD records 203 are failing to import, but I don't know where the logs are stored which will tell me why they're failing so I can fix the problem.
How to log in using a non-domain account?
I created a technician in ServiceDesk who doesn't exist in Active Directory, however if I enter the credentials for this account the domain box changes to "Domain not found" and attempting to logon with the account results in an "undefined error". Is logging on using an internal account possible after setting up domain syncing?
Customizing device snapshot
Hi, I have created some custom device types for our own hardware that is SNMP capable. Is it possible to customize the device snapshot page to display status information from SNMP query? E.g. a dialtype that will display text? I see that a similar feature is available for the UPS device category. Br Terje N.
Where to provide username/password to monitor WebSphere MQ
Where can I provide an username/password to monitor a WebSphere MQ Manager? Our MQ Managers are recently secured to avoid others from browsing the queue's without authentication. Best regards, Marcel van den Brink
[NFA Addon] - Integrated Netflow analysis ?
Hi, we recently bought NFA addon for Opmanager, and I was looking for the Data in OpManager... I didnt find any except the Dashboard, and the jumpto link. The data is collected correctly, the dashboard is working fine and everything seem fine when I get the NFA UI, however, on the opmanager website, a view shows (http://www.manageengine.com/products/opmanager/images/simplified-bandwidth-monitoring.png linked from http://www.manageengine.com/products/opmanager/network-traffic-analysis.html ) that
Integration with Eclipse Mylyn
Are you planning to integrate SupportCenter ticket management with Eclipse Mylyn? It would be very useful for developers to have a view of their open tickets from within the same IDE that they use for their daily work. For the present moment, developers have a unified view of: - tasks - bugs (resolution pending) They are missing: - support cases Once this is acomplished, developers can schedule their daily work from a "home page" in Eclipse.
Opmanager performace Slow
Hi , Many time my OpManager web console responds very slow , it mostly happens when I click to fetch some report from opManager . Moreover , My sqlservr.exe is consuming 1.657 GB of Memory & java.exe is consuming 1.078 GB of memory . still I am having 83% memory utilization & 17% free.
HP ProLiant BL460c G1 MIBS
Hello, I would like to monitor the status of ProLiant BL460c G1 physical disks but I can't find the right OID. I found the right one for DL380 servers: .1.3.6.1.4.1.232.3.2.5.1.1.6 but it doesn't work for BL460c servers. Which OID should I use and in which MIB can I find it? Many thanks, Simona
All servers on the domain detected as desktops
We are currently re-evauating OP manager 8022, and when we scan a domain it finds devices, but it would not detect them as windows/linux/esx servers. The devices are detected as desktop, and the template is set to be server.. We scan ESX, linux and windows and are showing up under MAPS>Desktops. So the OS is detected properly for windows , but the category is wrong. For ESX its not detecting them, so we have to switch then manually. sucks...
Monitoring ifInErrors/ifOutErrors on switchports
I want to query the ifInErrors and ifOutErrors on the switchports of my switch, so I can get a quick overview of where errors are being generated so I can detect it at a glance, because in my network, it most often indicates duplex mismatches. So the OID I want to query for this particular device is: 1.3.6.1.2.1.2.2.1.14.x ifInErrors 1.3.6.1.2.1.2.2.1.20.x ifOutErrors Where x denotes the interface number. I don't think there's a predefined Cisco monitor for this, so I tried defining it as a custom
Different sites - seperated but not
We have two different departments that will use the same Servicedesk Plus application. I need to separate them somehow but they still need to be able to submit requests to each other. siteA will be able to view and add requests to whatever site. (works at the moment) siteB will be able to view edit and whatever at their site BUT need to be able to submit and view requests made by them in siteA (can only submit and view in their own site at the moment) Later on we will have siteC and so on.. Thing
Update is failed
hi, I was going to upgrade from 7500.09.0 to 7500.12.0 with the updatemanager procedure. Before begin the installation show me a wrong message, and automatically begin the uninstall procedure. Now when I try to start the application see this message: “Database creation failed. Stop the server”. I try to use restoredata, but don’t run. Can you help me!
Time Difference
Hi, I have installed OpManager Build 8022 on Windows Server 2008. Everything except Time difference is working fine. OpManager is 11 Hours behind from my system time. can anyone help me out ? Thnx Afeer
MIB Installation.
Hi, This is Sandeep Saini from Spice digital.in I was adding the Fortigate firewall's MIB to application manager. But it's asking every time for supporting MIB's. Can I get(download) standard supportive MIB's from any site? There should be supportive MIB section on manage-engine site. Please help if somebody have these MIBS. Regards, Sandeep Saini
Device Info - Installed Software Not working
Hi, The function to display a report with the installed software on the server doesn't work just comes up empty. Any help getting this to work would be great help. Regards Kyle
OpManager & WMI Faillures
Hi, We have a number of servers where WMI consitently fails the credentials test. Most recently with a Windows Server 2008 box, but we have seen it happen to a few Server 2003 boxes as well. We have several other servers that do not fail this WMI check so a bit at a loss as they are all configured in the same manor. Any thoughts or ideas?
Avaya - Response time ?
Hello, we have OpManager 8022 and monitoring few Avaya servers. But, response time in URL and Dashboards is not the same ... ? And Availability is 0 % ? Best regards, Z
Blank page after login
Hello there, When I log on to ADManager Plus with de default loginname and password I can't see anything. The page will be blank, even after a refresh of Internet Explorer 7 or a reboot. Does anyone know the solution for this problem? Many thanks!
How can I remove default views
In my organization and requestment, we don't need too much default views, like My Open Requests, Open Requests........etc. Can I remove these default views?
Billing Plans - Edit Desrciptions
Hi, we miss the opportunity to edit the description of a billing plan once it is created. We definitly need the possibility to edit the descripton. Do you have an idea when this will be implemented in Netflow Analyzer ? Or maybe you can send us a fix or patch for enabling this ? Regards Florian
Hotfix 7512 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7512) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7512 addresses the following issues. Enhancements SDF-21920: Support for SMTPS outgoing mails in ServiceDesk Plus. Issues Fixed in this ServicePack SD-21509: Based on the confirmation from the user who performs the change in template for a request, all the field values (except Subject and Description)
VPN users
Hello, I have installed Firewall Analyzer build 4033 to monitor Netscreen 208 firewalls. The first thing I have noticed is that all ipsec VPN users are showing as unknown however in the syslog the user name shows correctly. I am using WebTrends to log the firewall activity as the syslog did not work. Regards, Ramzi
Accidently run ChangeDBServer
Hi All, I have accidently run the ChangeDBServer and click on Save button now my server is not working. Anybody can help me on this issue. How to bring the server back to normal Thanks & Regards, Kashan Khalid
Time an hour out no matter what i do!
Hi Support, I have version 7505 and have realised that the time on calls coming in is an hour behind. I have been into the Default Date and Time settings and this shows the correct time. When I look in the top right of my screen it shows the time as an hour slow. I have checked the settings on the Windows Server and this all looks ok. If the real time shows as 10am the system will show 9am. If, however I then change this in my Preferences to +1 for the hour the system shows 11am! If I change it
Can OpManager 7 (7105) make a network topology discovery ?
Dear support team I'm using OpManager 7 (7105). I found that Network Discovery can only discover devices, but cannot find the topology, how can i discover the topology ? Greetings.
changing the auto reply address for ServiceDesk Plus
Can you switch the reply address to a new servicedesk email account that would populate a new database from old requests in a previous database ?
Closed button is not available/missing in user web portal.
Closed button is not available in user web portal. Anyone have this similar problem in ADSelfService Plus?
ManageEngine ADSelfService Plus 4.4(Build 4410) Released
Dear All With immense pleasure and pride, we announce the release of ADSelfService Plus 4.4 Build 4410, an ensemble of all that you desired in a password self-service software. Thanks to your valuable feedback and suggestions, this new version includes some exciting features that are first of their kind in the industry. Following features are the highlights of this release: GPO-based GINA/CP installation 64-bit support for GINA Block User (prevents users – who fail security Q&A authentication – from
Problem with monitoring Glassfish v2.1..
Hi, everyone! I have done all steps from this tutorial http://blogs.manageengine.com/appmanager/2007/04/25/monitor-glassfish-application-server. (domain.xml is configured and the server is restarted.) During its start server notifies: Standard JMX Clients (like JConsole) can connect to JMXServiceURL: [service:jmx:rmi:///jndi/rmi://myserver:8686/jmxrmi] for domain management purposes. But when I'm trying to add JMX Application Monitor, I'm getting the error: Service is not Running. How can I solve
“Problem in Connecting with ADSelfService Plus server” message
I’m having some problems with ADSelfService Plus so I need your help. I upgraded to 4.4 and now when users click on the Reset\Unlock Account button on the Windows login screen, a message appears saying “Problem in Connecting with ADSelfService Plus server” Therefore, users cannot unlock their account or reset their password from the Windows login screen. It seems that the machine cannot connect to the sever to do the operation. Do you know what is the problem with this? I need some help as soon
failed upgrade
hi, I was going to upgrade from 7002 to 7500 and did so by installing the binary instead of applying the service-pack. as a result I've got a corrupted system and I'm not able to restore anything and the version number is unknown. I've tried to reinstall the 7002 version and also removing/reinstalling the servicepacks I also am not able to restore from the backup. is there anything I can do or do I need to start from scratch?
Tiket assign randomly a group of technicians
when create the request the SDP assign the tiket. for example: 1-Create 5 request 2-we have 5 technicians 3-SDP assign a each one the technicians, the requests created in the portal.
Firewall Analyzer for Windows Server
Hi, At present I am using GFI product for Syslog. I have 2 Firewall (Cisco ASA and Cybetr Roam) I have download the Firewall Analyzer trail version and installed on Windows 2003 Server and it is working fine.I am getting all logs of Firewall.I just want to know how can I get logs of Windows Servers.( 5 Win Server 2003) I know EventLog Analyzer serve I requirement but I do not want to use 2 products. Can you tell me how can I achieve that. Thanks in advance Girish Jain
Monitor running and resource up, but Availability Status unknown in infrastructure snapshot
Hi. one of our custom monitors appears in gray with unknown availability and health whereas when you click on it, you see it all green and running. Any Idea waht might be the cause ?
Trouble adding device in business view
Just discovered that the [ADD DEVIE(S)] button is dead! Nothing happens, the other functions (add link, add shortcut) are working fine, we are running Opmanager build 8022. We use the MapMaker function from the opmanager site not the MapMaker client program. /Daniel
Issues to be fixed in 7513 Hotfix
Dear Users, We are working on a Hotfix upgrade 7513 release which fixes the following issue. 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Tentative schedule to release it by early next week. Thanks for your understanding, Regards, Srikrishnan ServiceDesk Plus
Issues to be fixed in 7513 Hotfix
Dear Users, We are working on a Hotfix upgrade 7513 release which fixes the following issue. 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Tentative schedule to release it by early next week. Thanks for your understanding, Regards, Srikrishnan ServiceDesk Plus
Frustration...
Hi, OpManager is a fantastic product...when it works. For some reason, today i can't monitor AD or Exchange. Most of the AD monitors report N/A and when i test the monitor, it tells me it isn't responding. This has happened a few times now and i usually have to stop and start the services on the OpManager server. As i said, OpManager is good but it's annoying when it just stops monitoring. Nothing has changed on our servers so it must be down to OpManager. Can anybody advice please?? Matt H
Access Denied on Server 2008 box
Hi, I am having an issue where I get an access denied when connecting to the local machine that web analyzer is running on. I have tried connecting with no user name and password (because I am connecting localhost with no joy). I have run the wbemtest tool and can connect with no errors without using any login details.. When I run the query Select * from Win32_NTLogEvent from the event logs are pulled in fine. However I still get access denied from the add host screen. Please help.
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