Bulk move error from report
Hi guys, After running an Inactive Users report, I have been trying to move some of the users from within the report to a different OU. However, I have been getting the following error: Exception in:/jsp/usermanagement/UserOperations.jsp] Index: 0, Size: 0 Any ideas? Version 4.4.0 Build 4400 Regards, JP
set ad manager to start automatically on server reboot
I have Fire Daemon and need to start AD Manager automaticaly Can I run it as a service?
Network share for Software Repository - Error
When trying to define a network share for my software repository i receive the following error when clicking the browse button. "A specified logon session does not exist. I may already have been terminated" has anyone had this erroe before and does anybody know what the fix would be? Thanks
Purging supportcenter database?
Hi, We're using supportcenter plus 7, and we'd like to do a cleanup of the database after a couple years. We have a couple technicians that left, and we would like to remove old contacts, those technicians and all the requests attached to either old contacts or technicians that don't work here anymore. Is there an automated way to do that? Lessay I delete a contact, will that delete the requests initiated by said contact? Thanks by advance for your answer.
Regional settings
USD is not the only currency, and USA regional settings are not the only one in the world. SCP should simply take the regional settings from server during the installation process. Date, time, currency, decimal and thousand delimiter....should be as on server/PC where SCP is insatlled.
Outlook integration
We have 1500+ contacts in our Outlook. Some are private, but some of them that are business contacts, should not be inserted in SC+. I need about 200 accounts, and would like to synchronise ONLY contacts that I decide to, not all of them.
Windows monitor - SNMP - Unable to fetch the active process list
Hi, We are trying to configure windows server monitor - through SNMP mode. We get the results for CPU, Memory, Disk utilizations correctly. But when we try to configure individual process we get the result that the "system is down." . Since i am new to application manger i could not find out the reason for this issue. Am trying to configure for windows 2000. Can anyone help me in this issue? Thanks in Advance.
Router configuration
Hi, Within the router snapshot page, can I customize the router health today chart to remove buffer hits,misses and failures. I would prefer having the traffic related to certain interfaces rather than the ones mentioned earlier. I am currently on Opmanager V8. Do let me know. Thanks, Renita
Can Desktop Central 7 do web filtering?
Can Desktop Central 7 do web filtering? If so, how? If not, this would be a great feature. A simple reporting tool to show visited web sites and a option to block sites from that list that you feel are inappropriate. Thanks, Niles
How are IT Assets calculated?
How are Assets tracked by the asset cap for your SD+ purchases. Currently we are allowed to have 250 assets max. We are receiving errors saying we can't add any more assets because we are at our limit, however, under assets view it says we have a total of 252 assets: IT Assets Workstations 80 Printers 3 Routers 2 Servers 70 Others 97 How then, are the 250 assets calculated? Is it just the first 250 names that are listed under "IT Assets?"
Service will not start
I am having problems starting the ManageEngine ADSelfService Plus Service. This is installed on Windows 2003 Web Edition, Service Pack 2 When starting the service using services.msc it may start for a few seconds and then show error 1067: The process terminated unexpectedly. The application and system log do not show anything other than the above message. The server has also been rebooted several times. Could you please let me know how I can resolve this problem The contents of the wrapper.log file
user must change password at next logon
If this flag is set, users cannot enroll or if they are enrolled the flag is not removed. How do we fix this?
Emails sent every day for "Notify Users on Soon to Expire Passwords"?
Hi, I am evaluating ADSelfService Plus for my organization. It seems as if when a user's password is going to expire within the selected time frame they receive an email every day. Is there a way to only send an email once? Thanks, Mike Mc.
mailbox size
Do you have a report that will show the current user exchange 2003 mailbox size?
Reset Password Feature
Trying to reset passwords for group of users in a OU. The are in another OU located in the main OU. When i got to Add any OU to search in it will not change to it. only thing that remains there is ALL
IP of a certain server changing itself by magic
Hello I have a certain server who's IP is 1.2.3.5 and at random, OM7 is changing it to 1.2.3.6, which then sets off alarms. When I log into the console, I can see it's changed, I simply change it back and update the status, and it's fixed. It has done this now everyday for the last 4 days, only to this server, and always to the same wrong IP. It happens at random times during the day. We've had this stable install of OM7 for at least 2 years in various versions without a problem. Any suggestions?
license renewal !!!!
what is the difference between perpetual license and annual license? What will happen once the annual license expired and forgot to renew? The system will stop running or something else? Thanks a lot for your answer in advance.
SSL for Login Only?
How do I change SCP to use SSL for login only, and then revert back to plain old HTTP once logged in? SupportCenter Plus is slow as heck when SSL is enabled - slow enough that I can envision end users wanting to avoid using it... dcc Dean Colpitts Members IT Group
ESX 3.5 snmpd.conf file
I am trying to enable monitoring of our ESX servers with OpManager. What is the standard configuration of the snmpd.conf file in ESX 3.5 to allow monitoring from OpManager? I have a 3.0 ESX server that works, but i cant see the VM's running on it.
Sales and opportunities
A job start with lead, opportunity, proposal, sale, installation and manitenance (support). There is a possibility of importing the sales details from CSV. We do not understand what that means, as sales do not appear anywhere in SC+? It would be nice to have a sales in SC+, so opportunity can be transformed to sale which could be transformed to installation. But if one has many leads and opportunities, pending request list become huge: support and opportunity request should be separated.
ManageEngine Firewall Analyzer 6 Released
ManageEngine® Firewall Analyzer 6 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 6 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 6.0.0 - Build 6000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, In Admin Server you can view following for all Collector Servers in a single
IIS - WebSite not seen
Hi, I want to monitor a Windows box with IIS. So I installed a Windows monitor and an IIS. My system monitor uses WMI and is in another network. I already have some IIS monitor which works fine but they are in the same network than my AppManager. I have opened all the port in the firewall and I have all the information from the system and IIS except the website statistics. Have you got an idea? Jérôme Linxe System Ingenior OFAC - Geneva
Send a Notification to multiple contacts (SupportCenter)
I have one contact by account, I select notify to contact at Notification Rules when I close the request,... but, I need send this notification to other people ... how can I do it ? Tks Mario
Notify to an Account Manager
How can i notify an Account Manager when I Close a request ?
To create a survey with different questions and different level of satisfaction
In a same survey, I would like add two questions with a different level satisfaction. Question 1 ? Answer YES or NO Question 2 ? Answer Satisfied / Not Satisfied / ...... Could you help me ? Thanks in advance Robert
Change MYSQL to MSSQL server
Dear all , I have Services Desk Plus Version : 7.5.0 Build 7509 In first time i setup with MYSQL , now i want change to MSSQL server 2005 so i have lab test , i backup database and restore with new server with MSSQL , this is error Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ===============================================QUERY = INSERT INTO wordmap (APPL ICATIONID,WORD) VALUES(1, N'/> </imagedata'); java.sql.BatchUpdateException:
Opmanage Wont start
Event Manager Reports the following: Event Type: Error Event Source: MySQL Event Category: None Event ID: 100 Date: 28/08/2009 Time: 13:42:11 User: N/A Computer: NET-MANAGE Description: C:\Program Files\AdventNet\ME\OpManager\ncm\bin\\..\..\mysql\bin\mysqld-nt: Incorrect information in file: '.\deviceexpert\adventneterrorcode.frm' For more information, see Help and Support Center at http://www.mysql.com.
Incident based Request checking
Hi there, I'm looking at SCP and wondering if there is a way to track the number of incidents an account has per month. Thus the support rep would clearly be able to see if an account has reached their incident limit. Any info on how this can be done would be greatly appreciated
CPU Performance graphs
Can anyone tell me why OpManager shows CPU performance graphs for some machines as 2 CPU's, when all they have is 1 hyper threaded CPU and other machines as 1 CPU, when they have 2 Quad core CPU's? Am I seeing all the CPU stats on the 2 Quad core CPU's or am I missing some CPU performance data?
Oracle?
do i have to use mysql as the backend or does support desk support Oracle at the backend as well?
IP group / All group / Input and ouput traffic % based on total traffic used instead of link bandwitdh
Hi, I am currently trying MNA 7.5 pro to monitor 2 Gbs Internet access. I created several IP groups with most hungry bandwidth users. When clicking on "IP group / all groups" the input and output traffic is based on the link bandwidth. Would it be possible to have it based on the used bandwidth ? Won't it be more interesting to know than an IP group represent 40% of the used bandwidth whereas it represent 6% of the 2 Gbits link bandwidth ? Anyway, your tool if very interesting. (and easy to install
ADAudit Plus 4.0 Service Pack 3 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 3. "Multi-user login, GPO and OU Auditing" are the highlighted features of this release. It also has a host of other exciting features listed below, Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html
Request Templates: Should have option to have "Add Assets" disabled
If the customer portal is used, within Request Templates, it should be an option to configure SDP to disable "Add Assets" in Requester Details, or even not to display requester details at all. For secuirty reasons, there is a case for portal users NOT being able to All the assets within the enterprise.
SLA on Response time
Hi there, It would be great if we could make a Rule, and SLA for the Response Time. Often we have problems getting customers to answer, when we ask them. And then we really cant use the Due By time to anything.
Default view - back
Hello, i have several business views ... In one view I change default view to LIST VIEW and I can't BACK TO MAP view ?! I run OpManager 8022 ... Best regards, Z
Prefix for Purchase Order No.
Hi Service Desk Plus Supportteam, is it possible to add some kind of prefix to the PO No.? We're working with 5 digits (a letter and four upcounting numbers (example: B0005, B0006, B0007 and so on)) in the moment and think about using the year with a following number... Thanks a lot, Albae
Questions about OpManager 8022
Good day! 1) Unable to add device. Same issue as described here: http://forums.manageengine.com/?ftid=49000003497088 - both in 8021 and 8022 so i send my logs to support@manageendgine.com. 2) Is there any way to monitor Windows Terminal Server Sessions count? 3) Issue with adding notification by user with "admin" rights to only one view: When trying to add Notification profile with Parameter threshold - we have "access denied" instead of list of perfomance counters. 4) How to change user rights to
Images in messages not showing
Hello, We have a problem that images/pictures are not shown in the new release. If a contact places an image in the mail it shows up like the tiny white rectangle with the red cross in it (the default image not available problem in browsers). The strange thing is that when we reply to the message the receiver is able to see the picture as it should. So the picture appears to be correct in the message. Could you please have a look at this? Kind regards, Jarry Claessen L'Excidio
Not all default fields available in custom report?
Hi, I'm wanting to include various fields in a custom Accounts report, but for some reason some of the default fields aren't available to include in the report. Specifically, the 'Description' field is one that I need to include. Is there a reason why certain fields like this aren't available? And can someone assist with providing the right query expression to pull back a selection of Accounts fields (including Description) into a report? Thanks in advance! Dave
Email Fetching (other than IMAP & POP3)
Due to corporate policy, our parent company no longer allows IMAP, IMAPS, POP3, or POP3S. This will dramatically impact our ability to use SDPlus. Previously, I did submit a request related to this, and the answer was that SNMP fetching would be investigated and included in a future release. This was back when v6 was the only version. We are now on v7.5, and am, still, impatiently waiting. Please provide the status regarding this request
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