Too much notifications for technicians
Hello, Our technicians complaint to current SD notification mechanism. The main reason of the issue is that SD sends the alerts even if it was not necessary. For example when technician assigned the requests to himself he always getting alerts. Why does he need to get an alert if it was actually he who has assign the request? My Regards, Vlad
converting asset into a router or printer asset
hi i have many printers and routers listed in the asset section of service desk plus 7509 i added a network scan and it detected the routers and printers using SNMP but i now have duplicates 1) the original asset (5417 - Printer01) 2) the newly scanned asset (Printer01) i tried to resolve this buy removing the newly scanned asset but renaming the original asset 5417 - Printer01 to Printer01) but when i next tried to do a scan a failure occured on this particular asset I have the same issue with
Administrator Login Problem in SD
Hi , I am not able to login with administrator account of SD. I am able to reset the administrator password via another admin equivalent ID ,
Terminal Services Logging
I purchased Eventlog Analyzer for mostly for simple reporting and compliance options however I am not seeing any logon events around our Terminal Services sessions. This is the vast majority of our users and really is what we need the most auditing of is this possible with Eventlog Analyzer?
Closing multiple requests without notification
I am trialling Support Centre. Is there a facility to select more than 1 request and "close without notification"? I can only see the "close" button in list view. e.g. do a search for all requests open by a particular customer and close them all at once - without notifiying them.
How to disable Robo Technician and its template
Dear Support: How to remove the reset password robo request template from SDP 7509?. we have many request templates and this robo reset password is useless and is shown in the template list all the time . is it possible to remove it from template list? and it's better for us to remove the whole robo module from sdp . thank you . Ralph
Unable to load Nokia IPSO lbcluster mib
I'm unable to load nokia ipso lbcluster mib with opmanager: Error parsing MIB:NOKIA-IPSO-LBCLUSTER-MIB.mib Exception while loading MIB:Could not parse the file D:/OPMANA~2/./mibs/NOKIA-IPSO-LBCLUSTER-MIB.mib. The error occured at the line no: 49 ,column: 2. The 'ASSIGNMENT' or 'DEFVAL' keyword may be missing. or In case of table entry, the ACCESS value may be other than 'not-accessible'.
Shedule the report "At a Glance Report"
Possibility of shedule the report "At a Glance Report"
ODBC to mySQL database
I'd like to connect to the AppManager backend database to perform some custom reporting, I should be able to use the mySQL ODBC (RDO) connection but need to know specifics on connection. Has anyone performed this or can provide any "gotcha's" encountered? Is there a configuration file in AppManager which contains the database specifics?
Can you run Firewall Analyzer on windows server 2008 64 bit ?
Can you run Firewall Analyzer on windows server 2008 64 bit ?
Opmanager and Dell OpenManage Best Practice
Hello, We are using Opmanager Enterprise. At this time we are looking for a way to monitor the alerts of Dell OpenManage from our Dell servers. What is the best way to do this? For example, if a disk in a raid-set dies the Dell OpenManage alerts show that a disk has gone offline. The alert we want to appear in Opmanager as a critical alert and link an alertprofile to it, so we receive a sms also. We would appreciate any best practices... Thanks in advance!
Deleting an attached file
Hi, When I try to delete a file from a request, I click in the delete button (like an "x" beside the attached name) and the file "disappear" from the request page. So, I update the request with the button with the same name and, when the request appears again, I can see the same file that I have deleted in the request.Am I doing something wrong or it's a system bug? Thanks, Marcelo Romera
Opera
Does anyone else use Opera to browse these forum's and have issues? I am some minor annoyance's when click on various links and such. its no big deal just wondering if its me. thanks Jfor26
Unable to remove 8080 port from URL
Hi, I want to define my Alias URL like "helpdesk.mycompany.com" without 8080 port but its not working without 8080 port. Please let me know how i can resolve this issue
Can't get a correct the number of pages from the printer by SNMP
Hi, In Opmanager 8022 I created new monitor for a printer - prtMarkerLifeCount (from Printer-MIB - .1.3.6.1.2.1.43.10.2.1.4) and added this monitor to my printer. Through MIB-Browser I see how many pages have been printed on the printer (see 2 pic in attachments), but I do not receive this number through Device Details the printer (see 1 pic in attachments). What can it be? Slava
Problems with windows server 2008
Hi, everybody. In these days I tried to insert a window`s monitor, but when I clic in "add monitor" the application manager show me this error: Error # The object exporter specified was not found. We have an user and password to monitoring by WMI, the firewall is off, the PC`s that we want to monitoring are on line, the IP`s are responding, we have permissions to monitoring by WMI in our net. I don`t know if Windows Server 2008 Enterprise Edition has problems with the application manager. Thanks
Weird Proxy issue
When I want to access PMP from internet, when I do this I have a weird issue... PMP is accessed from the internet on HTTPS (443) and nat-ed to PMP-server on port 7272. I get the log on page, so far so good. Then when I try to log in it won't go any further and get eventually a time out. I see in the browser that it has problems with "j_security_check"... Now here is the odd thing: when I enable HTTP (80) and redirect it to the PMP-server, log in runs flawessly!!!! I really don't want to open HTTP
Remote Control ServiceDesk Plus
Wich port does remote control need for use on different domains. In our environment we have different domains which we use in the asset management module. I've made some changes on the firewall to make that happen. Now I would like to know which ports Remote control use so I can make I available true the firewall. Also, how do you use the CTRL+ALT+DELETE option in the Java remote session? I could only find the refresh button for the logon screen. But once I'm logged on this doesn't work anymore.
Unusable field in request form - Asset
Hello, It it very hard to hit the field "Asset" because it has very small size. Our technicians use this field very often and it is important for us to make this field more usable. My Regards, Vlad
simulate/test server shutdown
Hi, i have these critical servers that i need to know for 100% are generating alarms when they go down, is there any way i can simulate a server going down?
Failover scenario
Hi Support Team, we have a Primary-/Standby-Server setup in failover configuration and if the network connection collapses the replication scenario crashs too. Explanation: Server1 runs in primary mode, Server2 in standby mode - heartbeating Server1. If Server1 loses network connectivity, Server2 switches over to primary mode (and Server1 is also in primary mode, without network access). If now Server1 re-establish the network connection, both servers running in primary mode and database replication
Disable Remote Control Feature
Dear Support Team: We are using SDP 7509, and have some technicans with SD_Admin role due to our requirement. And now , I would like to disable the whole remote control feature of SDP, so our SD_Admins will not connect to ours servers unexpectedly. And we in fact , have purchased another remote access software yeasr ago .It is a great risk now for us . so ,is it possible to disable this feature , make "Remote Control" text and link in Workstation & Server detail view disappeared.
Reject e-mail from non-requesters
Hello, How can I reject the creation of a new request by e-mail from senders not previously set as requesters nor techinicans? Thanks, -Rodrigo
Trying to restore data from 7022 production to 7022 test and recieveing this error message
Unable to restore database : Syntax error or access violation, message from ser ver: "You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'No Description')' a t line 1"
Setting mandatory question is available?
Can the selfservice tool allows to set mandatory question instead of displaying all?
Flag being set after Password Reset
Hi, Ok, I'm trying to understand the behaviour of the Self Service when users change their password. Everyday, I have someone calling me saying that they were able to successfully change their password but they can't use it afterwards. Everytime I check their account the flag "User must change password at next logon" turns itself on. Why is ADSSP doing that? Is there anything I can do to keep the ADSSP from turning that on? It happens everytime you change your password. This ruins the password changing
Bug: Import Feature and Password Reset
If import resources from a CSV file, such as a Linux host, I cannot then go back and configure password reset, because a message pops up saying that two accounts must be entered. However, there is no way to enter an additional account except when you manually enter the resource. The edit resource dialog does not allow one to edit all the information that the new resource dialog does.
Asset Naming convention
I have been trying to come up with an asset naming convention that is unique and manageable for items that are not workstations or servers. I read where some SD users are concatenating numbers on the end of product names, like Dell Monitor 1, Dell Monitor 2, etc. I am curious if that is what most people are doing. My thought is to use our bar code values since they are unique and static and easy to identify on assets. I would appreciate any feedback before we set a standard that causes us problems
Switch Port Mapper is no longer working in OpManager 8022
This was once an issue that support was able to resolve, however this has cropped up again. OpManager's Switch Port Mapper does not display MAC address, IP Address or DNS name. Checked that the correct community string was in place, tested to see if this was an issue with the switch being mapped so downloaded OpUtils 5.6 which then mapped that switch correctly. Please assist us in resolving this issue. Thank you. Rob
Requests
Is there a way to make requests available to only certain requestors? I've created two requests templates but I only want certain people to be able to use one of the templates. Thanks, Robert Evans
Requester Close Ticket form Interface
Hi there, This might have come up in the past, but in my opinion it is worth mentioning it again. Some times the requester instead of closing a ticket from the resolution email, he accidentaly erases the email and at the same time the chance to close it. Is there any possibility to close the ticket from the Interface? If not, why not? I know that there is an automatic closure rule but that is against our policy. Please let me know if there is any thing scheduled for the future because this will
Elapsed time
Hi, could you please to tell me where I can see the time taken to resolve the request? Thanks, Andy.
ldap attribute
I'm trying to add the LDAP attribute lastlogontimestamp to add to a user report. I'm defining it as a large integer and my ldap name is 'lastLogonTimestamp'. I have also tried 'last-logon-time-stamp'. When I add it to a report (say inactive users report) all I get is a bunch of random numbers. My result should be in a date\time format. Any help would be greatly appreciated. Thanks.
INterface Monitoring on a fibre switch
Hi I am monitoring availability of interfaces on Brocade and McData switches using Opmanager. The issue I have is that almost all of my interfaces are Red instead of green, even though all the interfaces are indeed up and running. I have a couple of green interfaces but these are not setup any differently than those in Red. Anyone have any ideas. Many Thanks Regards Mark
WebLogic Integration version: Cannot get the server version, the re...
my host is hp unix 11.11 weblogic is 8.1.5 application manager 9weblogic start command is root 9070 9669 0 Sep 24 ? 198:32 /opt/bea/jdk142_08/bin/PA_RISC2 .0/java -Xms256m -Xmx512m -XX:MaxPermSize=128m -XX:PermSize=64m -Dweblogic.disab leMBeanAuthorization=true -Dweblogic.management.anonymousAdminLookupEnabled=true -Dweblogic.management.server=http://192.168.1.51:8001 -Dbea.home=/opt/bea -Dweb logic.RootDirectory=/opt/bea/project/domains/sbcmanaged -classpath /opt/bea/proj ect/lib/antlr-2.7.6rc1.jar:/opt/bea/jdk142_08/lib/tools.jar:/opt/bea/weblogic81/
Users (or Customers) to use the APM product will have configured the threshold value.
img{ *width:700px; max-width:700px; } Dear All, Users (or Customers) to use the APM product will have configured the threshold value. Our customer wants to know the threshold value (about AD, MS-SQL and MS-Exchange server) which they configured. That is to say, they wish to refer to the threshold value which different customer configured. We also know that thresholds are based on business policies. But our customer wants to refer to other customer. Thank you in advance.
Issue with a user trying to add notes in OPManager
Hello, I'm running the latest version of OP Manager, I created several users into OP Manager, when these users tried to add notes to document alarms they didn't find add notes options. Can you help me to fix it ? Regards Philippe
[add device(s)] in EDIT business view - NOT working
We can no longer add a new device to our map's ??? running build 8022! the [add link] and [add shortcut] works fine. /Daniel
Infrastructure Views copy, not import to a New view
Why can't I create my own custom Infrastructure View, and not "suck" all the devices out of the other views. Also would like to NOT apply a template to the devices, but let them keep their properties Business Views don't work, so thought I would give Infrastructure Views a try. Imagine my shock when I imported using the Domain Controller template and saw my server all now had Domain Controller dashboard added them. Arghhh.
Bulk Editing User Home Directories permissions problem
Having a problem with mass editing/creating home directories for users. When I do a mass edit and have it setup the directory based on %username%, it creates the user just fine. The problem is, it is not setting any permission on the home folder. I have all the rights setup right for it to work but its simply not applying any rights to the home dir folder. When I create them myself under users profile and set it to use \home\%username% in active directory and apply it, it creates the folder without
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