hi

i have many printers and routers listed in the asset section of service desk plus 7509

i added a network scan and it detected the routers and printers using SNMP but i now have duplicates

1) the original asset  (5417 - Printer01)

2) the newly scanned asset (Printer01)

i tried to resolve this buy removing the newly scanned asset but renaming the original asset 5417 - Printer01 to Printer01) but when i next tried to do a scan a failure occured on this particular asset

I have the same issue with my routers.

the non technical solution would be to delete the original assets and do a scan and that way i will end up having only the correct asset but I don't want to do that as all the purchasing/contracts and other linked items will be lost

is there a technical way around this? has anyone else done this in the past?

cheers