Service keeps restarting
When ever I select run now from the Domain Settings screen, the service stops. Then it starts itself again. This only happens when I hit run now for one particular DC. The other one works fine. They are both Win 2003 SP 2. The one that causes the issue is local. The one that doesnt is remote. Before I purchase the product, I hope you can resolve this issue for me. I have purchased 5 different ME products. Thanks
Can OpManager support SNMP informs instead of SNMP traps
Can OpManager support SNMP informs instead of SNMP traps. Is there any other method to configure OpManager for reliable alarm notifications sent from device.
List view cpu&memory usage custom graphs
Hello, I was able to get custom monitors to work with dial graphs, but the "list view" -graphs still shows 0% cpu and memory usage. Is there any way to get same values to those graphs? Regards, Mikko
adjacency issues
1 export packets were dropped due to adjacency issues how can I troubleshoot this in my router?
How to restore the admin-account
We managed to reassign the administrator somehow to be a normal support rep. After logging off and on, we lost access to the configuration. Is there any way to restore the settings of the administrator, so that we can access the system-management again - other than restoring from a backup? Thanks, Rudolf Bom
Users (or Customers) to use the APM product will have configured the threshold value.
img{ *width:700px; max-width:700px; } Dear All, Users (or Customers) to use the OPM product will have configured the threshold value. Our customer wants to know the threshold value (about AD, MS-SQL and MS-Exchange server) which they configured. That is to say, they wish to refer to the threshold value which different customer configured. We also know that thresholds are based on business policies. But our customer wants to refer to other customer. Thank you in advance.
Unable to view more than 25 tasks
It appears there are no controls in the implementation tab of a change to page through tasks. The default view allows 25 tasks to be viewed, and the rest are invisible. I can't find this in the list of known errors - is this on the roadmap for repair?
Watchers for Changes
I'm not sure if this is possible or not already, but I had the question brought up to me by one of my co-workers. Is there some way that you can set up "watchers" for change management? I'd like to be able to set up one user or a number of users who would get updates for changes but aren't a CAB member. Is this possible now? Thanks ~James Murphy
Application manager compatible with updates of windows 2003
Good Afternoon, I have some questions about application manager and opmanager. Application manager and Opmanager have problems with the service packs of windows 2003? and updates of .NET and XML? If you can tell me, what is the programming language in which they are made? Thanks for your help Regards, Jairo
Update the application manager
Good Morning. I have a question about application manager. Are there any problems with the last service pack, if I want to install on application manager 8? and if I want to install it on opmanager too? We have Windows Server 2003. Thanks for your answers Regards, Jairo
Some question about Remote Control Agent
Hi, have some questions about agent... - Does it run all the time when is already installed on the computer - does it leave any tcp port open - does it comunicate directly to the client from technician or via servicedesk plus server... Thanks! /Amela
I am not getting the data for Memory Utilization in Telnet on hp unix 11.11 (Applications Manager Service Pack 9)
I have 6 hp unix server, but i can't getting the memory utilization in application manager 9. (i can get it in applicaiton manager 8) my test log in attachment.. root@sbc-ap1:/tmp # uname -a HP-UX sbc-ap1 B.11.11 U 9000/800 4176313435 unlimited-user license root@sbc-ap1:/tmp # export UNIX95=1;top -h -n5 -d1 -f appmanager.txt;cat appmanager.txt ;rm -f appmanager.txt System: sbc-ap1 Thu Sep 24 10:21:43 2009 Load averages: 0.25, 0.17, 0.14 121 processes: 102 sleeping, 18 running, 1 zombie Cpu states:
Can't add/delete Server objects
OpManager deleted some of my servers when I accidental did a import into a new Enterprise View and made all the servers domain controllers. Shame on me for not reading the docs, it also killed all my exchange monitoring which I had to re-do. Now I can't add my servers back, need to force the mysql database to purge out deleted objects. This is a Dual Proc, server with 4 cores and fast SCSI drives with 4gigs of ram.
merged request show as not merged in assets
simulation steps: - make two requests related to same assets - merge to one - close the request - find the assets and go to request tab you will find the two request, one of them open and one of them closes :(
OpMgr won't monitor my exchange 200 servers
I have setup the exchange monitor as required, yet, it won't even finish the wizard. The wizard asks me to fill in the location of the mailbox stores, public and private. I did this and it doesn't give me an option to continue. I know that WMI works, I can use the freeware solarwinds exchange monitor tool that uses WMI and I can get all the message stats, etc. Support has been absent in answering my ticket #4180677 which was put in @ 3pm on 9/18. :(
Can't edit Business views MAPS in Flash
It doesn't matter what browser or what PC, Business views won't let me add to the map. Cache cleared, nothing, firefox, nothing, ie6 nothing, Ie7 same issue. What gives?
Is the remote control software in DesktopCentral the same as in SDP+ ?
Is the remote control software in DesktopCentral the same application as the remote control software in ServiceDeskPlus? If so, why do I sometimes have trouble running the remote control in one, but it works in the other? If not, why isn't it the same package? If they're different, I basically have 3 remote control software programs installed on the same systems - Windows Remote Assistance, DesktopCentral remote control and SDP+ remote control? Does this make sense? Thank you, Don
CAB Notification rule
SD+ Currently our company is testing the change management function within SD+. Question. Currently it is only possible for the technician to resceive all approved & rejected comments. Is it possible for CAB members to also receive the comments? This way the CAB members knows what responses & suggestions have been made.
Creating an Alert Profile for VPN users
Is there a way to create an alert profile so I can get an email whenever a particular user/users log into the VPN. I can see their user names underneath the VPN live report, but i have had no success in creating an alert on it.
Stopeed receiveing web traffic from Sonicwall pro 2040 with enhanced OS 4.x
This morning when i checked the FA i found that the security events are coming through but no web traffic. Very odd! I checked the sonicwall and both 514 and 1514 are pointing to the FA server. Syslog Facility is set to local use 0. Anyone have any ideas?
Alert log monitoring for DB hosted on windows
Hi, How can i monitor my alert for oracle DB, my DB is on windows. I want to check alert log file, in case if any ORA error Regards Abhi
ASA 8.2 NSEL
I recently updated to ASA code version 8.2. Adventnet NetFlow Analyzer only reported some IP address, but did not give any data bandwidths or in/out traffic.
Exchange 2007 monitoring
Hi all, I'm monitoring Exchange 2007 with OpManager. Everything seems to be ok but for some reason, the "messages sent per minute" field is showing 0 messages. Os ther emore config i need to do to get this to monitor the sent messages? Also, how can you edit the settings for the Exchange monitor? i need to change the mailbox databse path. Matt H
Remote client installation.
Hi, I'm trying to manage a remote office across a VPN using the direct method (no distribution server). I've created the site and installed a client by running the .msi file I downloaded from the site page. The installation seems to run fine, but the remote system doesn't show up in the Desktop Central Admin SOM site page. When I check the dcServices and other log files, I see something similiar to these to messages: 2009-09-21 15:36:43 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
Open html files that are attached to messages
Is there any way to open html files that are coming with the msg? i am getting a msg saying file not found
Has anyone added a MOXA ioLogik device?
Hello People, I am trying to setupa MOXA ioLogik device with OpManager. Has anyone done this before? I would like to know what settings you used. At the moment I am just trialing the device to see if it will fit into our system. Cheers Leigh
CPU utilization Dial no data
Hi, We had configured Radware , and same is not showing the CPU , Memory & BackPlane utilization dial data (No data available).
RequestsView_1 passed is not present
Hi Just upgraded to version 7507 and can't view requests, the error logged is the following: Caused by: java.lang.RuntimeException: The component configuration RequestsView_1 passed is not present in the database at com.adventnet.client.view.web.WebViewAPI.getConfigModel(WebViewAPI.java:82) Anyone seen this error before ? Kind Regards Stefan Thor Hreinsson Basis
Netflow Analyzer seems to double count my ESP/GRE traffic
Any thoughts? I get double the true traffic when Netflow analyzer counts the IPSEC/GRE packets. It breaks them down into 2 seperate categories yet counts the same packets twice(one for each protocol) essentially doubling the amount of traffic across the interface. it shows as: ESP_APP----- 45% GRE_APP-----43% and the packet source and Destination are exactly the same; and the same percentage breakdown inside the protocol readouts. ?????? help
Linux Startup
How do I get SDP to start everytime my Linux server starts? I'm running it on debian and the only way for me to currently run SDP is to launch the run.sh script which I then have to terminate to do anything else. Thanks in advance for the help.
Upgrade from version 5.5 > 7.6
Can anyone advise how to upgrade netflow analyser from version 5.5 to version 7.6 ? any help would be greatly appreciated.
ManageEngine Announces the Availability of EventLog Analyzer 6.0 Beta Versions
The EventLog Analyzer team is happy to announce the Beta Release of the latest version 6.0 This release is yet another milestone with Enterprise Edition with distributed deployment setup for large enterprises. The Standalone version, packed with powerful features, is available. If you'd like to try the Beta Version of EventLog Analyzer 6.0 of Standalone and Enterprise Editions, please contact the support team at eventloganalyzer-support@manageengine.com The support team will provide you the download
Password reset en masse
I'm an admin at a school district, and need to change middle-school children's passwords to their current lunch ID number. I have an excel csv file with the password listed as their current lunch ID, but I'm not seeing an option for me to be able to select that, like in the user creation area. Am I missing something, or is this not something that's available?
Manual import of SNARE Syslog Files
Do you support the manual import of Syslog files from a SNARE Agent?
User Authentication
Hello, How to change the privilege of already created a User? In the option of editing the User is only available to change the password. Another question. Is there an option for integration with Active Directory? Thanks. Reinaldo Faria
Customer Login Hide desktop management
We allow some of our customers access to the central control panel so that they can look over their devices etc. For those customers who DONT use/have the desktop management feature, it would be nice to be able to hide this in the inteface when they log in. Could this be added into the access controls for user accounts please.
Custom report to show 'Assignedtime' of queries
Hi, I would like to generate a report that shows the assigned time for all queries. It would need the date in dd/mm/yyyy format, and the closed time, also in the same format. How do I do this?? Thank you, Craig
I can't reply to a ticket that has a different email domain than what servicedesk is set up for
(ex. aaa.com and user is bbb.com) any way around it?
Using a Test OU Password Policy
I want to test ADSelf service on a customer site using a test OU and several test Users. I have created a new Password policy for this OU but is it possible to get ADSelf Service to look at Only this OU Policy (Instead of the default domain policy) when reporting on expiring passwords etc. At the moment I keep getting default domain policy not configured and not showing any results Cheers Paul
Firewall onto Syslogs Server on Eventlog Analyzer v5.0
Hi, I have got ASA5510 Firewall / ISA 2004 and Kerio WinRoute Firewall I have download Eventlog Analyzer v5.0 Trial Version and Installed on 3 Virtaul Server. How to i get logs from all 3 Firewall onto Syslogs Server on Eventlog Analyzer v5.0 Regards, Girish Jain
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