Monitoring HTTPS
I would like to monitor a HTTPS URL. But Appmanager gives a java.io.exception Please help
Attach Files to Assets
Hi, does anybody have an idea how to attach a PDF to an asset. I want to keep track of my printers. Whenever one is maintenanced by an external partner, I receive a piece of paper about which things have been repair, who has done it and when it was done. This paper is signed by the technician. I want to scan this paper and attach it to my printer asset. This way all my staff can have a look, when a technician comes again nd repairs the printer again. I then want to show this paper and tell him, that
OpManager 8 - Business View
Is there a way in OpManager Business view, when using the map layout, to not have the title of the object be displayed under the icon? I see that I can change the icon and it's size, but I don't see a way to 'hide' or move the icons text around (think Visio.) Reason being is that on some of my maps, the space can be limited and the text for the icons title gets in the way or overlap because of their distance and location. This is quite bothersom and it would be nice if their was a "hide" or "mask"
JMXMP protocol available to JMX monitor?
Hello, we want to monitor our CMS system (CoreMedia) with the JMX monitor. Our external consultant told me that the JMX monitor should support the JMXMP protocoll but it seems that he doesn´t. Do you have any idea how to monitor the CoreMedia CMS system ? Or is it planned to support the JMXMP protocoll sometimes in the furture? Thank´s & Best regards ThK
event ans system logs monitoring
Hi, As a part of event log monitoring, i have selected the event logs to be monitored under the specific device. What in specific needs to be done to associate syslogs to the device. Thanks Renita
Alert profiles & IP Groups
Hi, We are evaluating NetFlow Analyzer and are trying to set alert profiles up for IP Groups. We have setup an IP group, including speed, and want to setup an alert profile for that group to tell us when its combined in/out bandwidith utilization exceeds 90%, and another alert profile for that group to tell us when its combined in/out SMTP bandwidith utilization exceeds 60%. Can you also tell me what version of SNMP the traps are using? Thanks in Advance
Domain policy changes
What are all the changes that ADAudit Plus makes to the domain controllers it pulls data from? Policy changes, files, accounts, anything else? We need to know every change it tries to make to verify it will not disrupt anything with our production environment before installing the demo. Thanks.
Forwarding calls from Service Desk
Hi there, Is there a way we can FORWARD the history of the call [ Obviously the link does not work for the person we send to] Currently, I have to click REPLY instead. I think this has to change so when we forward the email to the recipient they can see the whole story. Version 7.5.6 Thank you
Best Practices for entering a case
Hello I would like to get some opinions on entering cases information. Also when updating a case how can I see this reflected in the history? When updating should I "edit" the original case and appeand the information by manually applying a seperation or add notes or add this into the time spend and reasoning area? I just want to see how others are doing this and how their format is working for them. Tim
Backups
Hi There, Can someone please tell me what is the best and most efficient way to correctly backup support centre plus. I am using "Mysql" and I would like to make sure that my I am backing up correctly! Thanks
is there an option to customize "My View" ?
i would realy like know that , is there SSO interface with AD even if i have many clients with differnt domains ? Thanks Ahead , Doron Hacham.
MySQL warning => Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them
I am novice on MySQL, in the "Event Viewer\Application log" Windows there is the following error. That I has to make to resolve this point? Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 04.05.2009 Time: 16:10:13 User: N/A Computer: SERVICEDESK Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com.
Major Incident Alert - Email
I am currently producing a Major Incident Proforma and Major Incident Process. Can any one poing me in the right direction for any email templates that should be usedd for Major Incident Alerts, Updates or resolved. Regards Ash Parmar
Double Group Email
Hello All, I have a weird problem. In notification rules i have ticked the "Alert Group members by email, when a request is assigned to the group" and have set up the template. Also in the particular group options i have ticked the "Send notification to group techs when a new request is added to this group", selected all members of the group and have filled in the Group Email address. Now this results in 2 emails per request. Along with the email to each technician when a request is assigned to
export/print solutions database
chaps we are running SD4, is there a way of printing out the whole of the solutions database???? thanks
Request Summary section on Global View of home tab
Is there a report that will recreate this section so that it can be emailed to department managers?
Monitor MySQL
Can OpManager monitor a MySQL database on a linux box?
Dashboard Request Graph Report
Where is the sql located for the dashboard graph showing requests inbound, completed & overdue? I want to expand the report to get trends on a larger range of dates by day than a week at a time.
Assign Files to Assets
Hi, I have a question: Whenever an asset is repaired, I want to scan the invoice and a filled in form about what things have been repaired (signed by a technician). Then I want to upload this scn and assign it to the repaired asset. Any ideas, how this can be done? Regards Juergen
Blank page when accessing site
Hello, We recently upgraded to 5.5 build 9 from 5.5, and I cannot access our site if I use just the servername, i.e. http://servicedesk1 if I use the FQDN it seems to work for me, but not for other technicians. This is if IE 7 or 8 is used. In Firefox, if i access just the server name, it prompts for a login, then sends you to a blank page at: http://servicedesk1/j_security_check is there a problem with some sort of authentication? Also, I looked through older posts about pass-through and all that
7022 to 7500 Issue
Is there a common fix for the error "no primary or candidate keys in the referenced table'... when migrating from 7022 to 7500? All of the Adventnet KB's suggest calling Adventnet directly to correct the problem. Because of the amount of downtime involved, in our case that’s not ideal. The upgrade can only be performed at very unsociable hours. Please advise
Agent failed due to duplicate name
I have a number of agents failing with the message "You were not connected because a duplicate name exists on the network." Then it tells me to rename the computer. The problem is, that there is not another computer with that name on the network. There is not a duplicate IP mapping or anything in the DNS. I am not sure where this is coming from. Any ideas? Thanks for your help.
How to show full address in SD7.5
Hi I need to show when creating a new request the full site address. At the moment when we select a site it will show the only the site ID. I have changed the site so name with the full address but if only shows fully if you set your browser to 1680 x 1050 etc you only get a portion of the address if your display is 1024. Is there any way only you select the site to show all the site information on the request/ticket ? Thanks
ADManager won't start
Hi. We had to restart our ADManager server today and now ADManager won't start. It just hangs at the java screen. See the attached jpg for image of screen. Note that the text is missing and it's replaced by ................. Please help. Regards David
How do i remove "Patch file" from Manage Engine[Support Center]
Hi Team, I just wants to remove the Patch file which i have installed earlier to upgrade Support center. [ Patch version : 7505 ] But whenever i try to Uninstalle that patch i got some error messages, so is there any way to remove it. kindly revert back to me.. Thank you, Regards, Bhavik
Javascript error with IE8 on Windows 7
Hey Everyone, I have installed Windows7 and now using IE8 for my browser. I can access ServiceDesk normally except I cannot use the reply and add worktime buttons. I get a java script error with the following details: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; SLCC1; Tablet PC 2.0) Timestamp: Thu, 20 Aug 2009 23:21:22 UTC Message: Cannot open an anonymous
Stop non-requesters from submitting tickets via Email
How do I stop ServiceDesk Plus from creating a ticket that is sent via email from someone who is not in the requesters list? I have both Dynamic User Addition and User Login Addition set to No but that makes no difference.
Configuration status report by computer.
Is there a way to generate a configuration report on what computers have sucessfully installed the sofware and which have failed or are still pending? My supervisor likes to get a status so he knows how the deployment jobs are coming. Thanks! Don
ManageEngine SupportCenter Plus
Hi I just installed the software but the service that is created by the sd_service batch file (more accurate : sd_service -i \server\default\conf\wrapper.conf ) starts (manually or automatic on server restart) but it's stops after some seconds. the only way to get the software to work is start the run.bat batch file.ı tried to remove and restart the service several times with several syntax but no luck. more inf: the service "supportcenter" start with this command > C:\AdventNet\ME\SupportCenter\bin\wrapper.exe
Windows 7 and IE8
Hey Everyone, I have installed Windows7 and now using IE8 for my browser. I can access ServiceDesk normally except I cannot use the reply and add worktime buttons. I get a java script error with the following details: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; SLCC1; Tablet PC 2.0) Timestamp: Thu, 20 Aug 2009 23:21:22 UTC Message: Cannot open an anonymous
DE and Nortel 5500 Switches
Hi, We have upgraded a number of our Nortel ERS 5500 switches to the latest firmware: 6.1 It looks like the script in DE needs to be updated to incorporate the addition of a Username to the logon process. Can someone in support look into this and produce a fix. Cheers.
No Data Available
Hi, wir are testing your application "ADAudit Plus" . At first we configured the "domain settings" -> successfull But we are not able to see any data on choosing reports (No Data Available). What did we wrong? Thanks Saeid
Couple of questions ServiceDeskPlus
Hi , I trying out ServiceDesk Plus MSP and i have couple of questions : 1. in buisness rules is it possible to create to terms with "AND" and one "OR" , i want both "AND"'s to excist or other 2 "AND" terms , how can i do it ? 2. when i am in a request and i press reply , why isnt the requester mail automaticlly shows in "TO" field ? 3.i want when SLA time is due so it will send emails to specified Managers/ Technitions , is it possible? 4. In buisness rules section i want that one term excist it
SCP License
Hey, I had installed SCP on a development server and use a backup of my production(7016) server for it and I'm not able to apply a license to a newly created instance(7505). Is there any chance to install a license on it? Is there any chance that i'll be not able to install license once i'll upgrade my current SCP, cause i'll also will move it from UNIX to WINDOWS. Thanks, Sergey
HotFix 7509 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7509) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 7509 SD-15434,SD-20979 - NullPointer Exception upon performing request bulk edit, if no site is configured in the system. SD-20971 - PreventiveMaintanence tasks are not generated when scheduled but created when manually run. Upon enabling the Notification for the new PM task creation, there is a notification
Report question
Hi , when i create custom report with "timespent" column it always shows 00:00 , what exaclly is timespent ? how do know how much request was open ? Thanks Ahead , Doron Hacham.
Wich languages does it support?
Hi, can I install ADAudit+ on a Windows 2003 (German installation) domain? Thanks. Saeid
Problem with Business Views
Hi I've got problems running opmanager on a 64 bit windows. most works fine except the business views. With the current release of OpManager (Build 8021) it is impossible to create new Business views (the flash plugin hangs while initializing the new Business view) or add new devices to an existing one (after a click on add device the site has to be reloaded to be responsive again). After the installation on a 32 bit windows, the creation worked, but adding of new Machines doesn't work too. Is there
Contracts list: Add new or edit predefined filters
In contracts list, we want to add and edit new contracts filters and change the predefined ones. This is needed to manage a large list of contracts efficiently.
Customizable column width in Contracts module
This is a general problem of ServiceDesk Plus and a real mess. In Contracts module, the "Subject" text is always abbreviated with "..." after 20 characters, even if there is much more free space in the column because most other columns have been disabled.
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