Syslog listening port (Linux)
When I run ELA on latest debian, it doesn't bind to 513 or 514 udp and instead binds to some random high port. I'm running it as root. Has anyone else experienced this?
The handle is invalid only on Server 2008 x64
I am trying to install Adobe Reader 9.13 to workstations and servers. When I apply the installation package to a Server 2008 x64 I get the following error, "The handle is invalid". Workstation get, "Fatal error during installation" Everyone and authenticated Users have Read/Execute to the installations shares on the root server. Please advise, Niles
Hotfix 7512 Released
Dear Users, Please refer to the following announcement about the 7512 hotfix release. http://forums.manageengine.com/#Topic/49000003549082 Thanks & Regards, Srikrishnan ServiceDeskPlus.
OpManager Issues
Hi, I am facing the follwoing issues with my OpManager software: 1- In our structure we have two core switches (core and backup core), and we have the same configuration on both. Now we’re able to monitor and get information from the first one which is catalyst 6500, but we don’t see any data from the other one which is a three catalyst 3750G switches installed in a stack. 2- We have problem in showing the correct values of the interfaces counters. We ‘re receiving a wrong values for the
how do you export business view
Hi, ¿How do you export business view of aplications as aplications ? I need export views of old aplicatons a new aplication, but not use restore backup. Thank
Replies to go to all addressee (individuals or groups)
Hi, Is there a way to make SD to send replies not only to the original requester but also to the individuals who are CC'ed on the email request? Also how about sending back replies to a group email rather than to one or two individuals? Currently, only the original requester is receiving replies/updates regarding a particular request but we would like to all addressee's to receive this information. Any help is greatly appreciated!! Sam
Technician can't view requests?
I made a requestor a technician, but when he goes to view requests, he sees the requests he made as a requestor, not the ones I've assigned to him. His Roles are SDAdmin and Technician do I need to do something else?
problem with availibility graphics
Hi, I have problem with version 8022 of OpManager. when I add a monitor the monitor graph appears diponibilidad unmonitored cone also shows no such report. These monitors are already installed 3 days and still shows nothing. Note: This installed with a MSSQL database What can I do? Thanks
Standby server have no access to primary database
Hello, I've recognized the following issue a few times, after a fresh installation of OpManager 8022. Setup is as follows: Server1 has a fresh OpM primary installation. Server2 has a fresh standby installation. DB replication from Server1 to Server2 works perfect. But replication mode of MySQL database doesn't work fine if you start the servers, because Server2 has no permission to connect to MySQL database on Server1. You can solve this problem by adding user account manually on Server1 with the
after installing eventlog analyzer in windows 2003 (error)
Hello I want to test an eventlog analyzer may be after that I'll buy it. I have a little problem with software: 1. I am installing in windows 2003 enterprise- installation finished successful 2. after install, GUI of event log analyzer oppening normaly but when I am subbmiting login/password (admin/admin ) nothing is oppening there is white screen. (I'll check that in windows service of eventlog is starting OK) 3. I have testing in Windows XP there was normal Why? may be soft is not compatible with
OpManager snmp failing to query a Linux box.
I'm the Linux admin, and want to make sure I have the Linux box set up correctly to allow OpManager (which is running on a Windows box) to poll/query the Linux box. snmp reports that it's running correctly:[root@tcohepc151 snmp]# ps -ef | grep snmp | grep -v grep root 1541 1 0 Sep20 ? 00:00:00 /usr/sbin/snmpd -Lsd -Lf /dev/null -p /var/run/snmpd.pid -a and the snmpd.conf file is one that I've used successfully on other boxes. Any ideas on what I've missed?
Problems running reports in ServiceDesk Plus
Greetings, I need help running the following 2 reports and I can't get them to run. Average # of tickets resolved remotely by month. Average # of tickets resolved deskside by month. Please let me know if these 2 reports are even possible. Your prompt reply is appreciated. Regards, Ms. Pat Sussman
Showing Changes for an Asset
I want to record any server config changes using the Changes feature. I think want to be all to look at all the changes made to a particular server. I can't find this in the assets section, is there a way to drill down to this? Thanks
Feature request
Would it be possible when importing users from AD to also include the Company field from AD? Because we have multiple companies in one domain, it is kinda hard to draw reports on what hardware is present in which company for a certain department (multiple accounting depts etc.) thnx in advance
Impossible to monotoring my Exchange Server 2003
Hi, I have one problem to monitoring my Exchange. Error # Le serveur RPC n'est pas disponible. «NA» est affiché pour divers stats. Ce problème pourrait survenir au moment où les classes de performance WMI ne se retrouvent pas dans Exchange Server System Veuillez exécuter les commandes suivantes dans l invite de commande de Exchange Server System et attendre la prochaine intervalle de polling * Les commandes sont winmgmt /resyncperf * pour Windows 2000 et wmiadap /f pour Windows XP et 2003 Thanks
Department creation
How can I stop ServiceDesk from Auto-Creating Departments. From the best that I can tell it creates these new departments based up what is input in each user account on AD. We only want about 20 dept.'s listed but currently we have about 45, most of them are grayed-out but why cannot they be deleted. Thanks Jason
Costumize a mail request
Hi, I know that you can create a helpRequest by sending a mail to SP+ but how to specify that HelpRequest ending up under specified category that I'm wrote by mail. Thanks!
SSG-140
Config: FAW 6.0 x64 trial Windows Server 2008 R2 ScreenOS 6.3.0r1.0 (Firewall+VPN) Just installed v6.0 trial but the only way to get any data is Webtrends... if I disable Webtrends but enable Syslog there's nothing flowing into FWA... ...any tip? TIA
VMware ESX monitoring questions
Hi, Is it possible to suppress/configure alarm of type "The virtual machine <...> is powered off." in ESX monitoring ? Second question : When I migrate a virtual server from one ESX host to another the virtual server is always dispayed under the source ESX host in OpManager Is there a way to automatically update the list of virtual machine registered to an ESX host in OpManager? Regards
ldap
Where having a problem with the ldap from the edirectory. When i import the users from the edirectory the name of the user is the same als the login name. When i change the name of the user to his full name so that everythting stands correct. When i do a new ldap import of the users the full name is being overwrite again. Does anyone know which field from the edirectory is being used. regards
Restore data problem. Duplicate key in object 'WordMap'
C:\SDP\ServiceDesk\bin>restoredata ******************************************************************************** * Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux users : bin]#sh restoreData.sh -c [backup file] ********************************************************************************
Update to 7509 fails
I am trying to update from 7508 to 7509, MS SQL. The update process stops saying "Invalid object name 'GLOBALCONFIG'. - reverted to old build". The log is empty. Anyone else also experiencing this? Thanks
force interface descriptions
Hi Support, Can you force interface descriptions to be listed Netflow rather than the ifindex name? Thanks, Sean
windows performance counters
windows performance counters giving zero values
Editing Business View Background
Hello, if I want to edit the background image of a business view, I double click in the editor. After that, a dialog should come up, but what happended is, the editor crashs. After I double clicked, no editor button works anymore (the whole flash plugin crashs). Any idea, how to solve this problem and be able to change business view background again? Best regards Philip
Site Field
How do i make the Site field Mandatory in the requestor's default template? Cheers
Netflow Billing not updating
I have NetFlow Analyzer 7 Professional Plus. When I updated billing plan with new base costs, the new reports do not reflect changes of base costs. On the Bill Plans List screen, the updated costs are shown correctly. However, the reports ran after the update still show old costs. Any idea why? Thanks. Diane
You are not authorized to view this page
Hi Yesterday i was uploading my Contacts and Accounts and everything was working fine, but today at the morning the administrator user cant view the page of Accounts,Admin and Contracts, when we click the sections the following messege appear "You are not authorized to view this page" how can i solve this issue? my email is cesalazar@inprosis.com Thank you.
how to track and get reports on when a call was managed remotely vs needing an onsite visit
I would like to find out some stats on how many calls are resolved remotely vs needing an onsite visit. How would you best track this? Would you have to add another field on the request form? I don't want to confuse users who use the selve serve feature to create a ticket. Any advice appreciated
In which table is the "Last attempt to fetch mail" timestamp stored ?
I would like to automate a check that SDP is fetching mail. Where can I find the timestamp information in the DB (or file) ? TIA -Audun
SDP cannot start with error: "Resource check failed for service jboss:service=Naming. Port already in use:0"
Dear colleagues: We have installed evaluation version of SDP on Linux and managed to reconfigure it to use https... That was quite tricky. Now we faced another issue: we need to access SDP from outside network via firewall with port redirection. Actually, everything works except for the link that users might receive in e-mails (for instance notification for Resolved request with link to "Close Request" form). These links point to internal name of server but not to published name. Thus, links
Table Name having TICKET information in servicedesk Database
Hi all, I would like to know the tables names storing the ticket information details like ticket name , ticket or request id,ticket priority in servidedesk database. please advice. Thanks Karthik
Mails download problem
i have configured email incomingh in optilive but i am unable to download mails while i am able to send mails. The mails are in the inbox but are not getting downloaded on the server . I am able telnet the mail server kindly advice.
Problem getting remote control of machines
i am unable to get remote control of machine even after putting agent on both the machines i am getting the following error FAILURE :Problem while connecting Workstation. Please report the problem to the system administrator, with the Error Code - 1,253,343,387,343
Telnet to router or switch
Hi guys, does an1 knw how to configure in opmanager so that any telnet session to router or switch gets alerted to administrator??
i cant find the 2003 server picture!
hi, on the most of my servers that are running 2003 server they are reperesented by a windows 2003 logo in the bussines view, but some new servers that i added shows are representded by a windows logo only, in the bussines view editor there are no choice for setting a 2003 server picture on objects. here is what i mean: <a href="http://sv.tinypic.com" target="_blank"><img src="http://i31.tinypic.com/2iitvuo.jpg" border="0" alt="Image and video hosting by TinyPic"></a> where can i change this
Timeout in Software Deployment
I am attempting to push out XP SP3 to a test computer. It is failing after approximately an hour with the Remark "The wait operation timed out". I can bring up Task Manager on the test computer and see that during that hour SP3 update is running in the background. I checked the computer.log and the resulting log that gets created (the last one was 16506.log - I have emailed these logs to support). Everything appears to be going fine until an hour passes and then it fails. I saw in the log something
Intermittent: Invalid State / Connection object is closed, when attempting to view Alarms
Frequently in the current version of opmanager, I'm encountering the error pasted below, when I go to view Alarms. When this ocurrs there are no TABS available to click, so I must click my explorer BACK button and re-click the ALARMS tab. Just a moment ago, I encountered the error 4 consecutive times, and on the 5th attempt, I was able to view active alarms. What could be happening? How can we fix or troubleshoot this problem? My SQL connection is good, since I can get everywhere else, this
How do I change the site of several users quickly
After import of AD, were created several sites. I would like to eliminate them and register all users at the same site. But to do this manually is very cumbersome. I want do to access the corresponding table in mysql database and change the ID. Thanks.
关于阀值报警,opmanger监控一个oid值，返回三个值。
测试监控值如下： 结构如下 instance value .301 200 .301 240 .101 250 阀值设置条件中有contains，not cantains,equal,not equal 我该怎么设，才会报警？我希望其中一个值过大时，报警
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