Enable managers to read their dept tickets
Is there a way that enable managers in our company to open or read specific tickets that belongs to their dept. employees?
edit requester by technician
Hi, we recently upgraded from 7.0.0 to 7.5.0 (build 7500) With version 7.0.0 common technicians were able to add & edit requesters. with our current version (7.5.0) one needs admin rights to edit a requester... is this intended? /Tomas
Announcement Templates
I have already made this request privately, however I thought I would post it here as well to see who else thinks this would be a useful feature: Description: The "announcement" feature in SDPlus is not bad, however it is far too simple for our requirements. What is needed is the ability to create WYSIWYG HTML templates that can be selected. Currently, we send these notifications out using email templates similar to the following: --------------------------------------- <LOGO> PLANNED OUTAGE There is
You are not authorized to view this page
Hi Yesterday i was uploading my Contacts and Accounts and everything was working fine, but today at the morning the administrator user cant view the page of Accounts,Admin and Contracts, when we click the sections the following messege appear "You are not authorized to view this page" how can i solve this issue? my email is cesalazar@inprosis.com Thank you.
Using SCP accounts for own website
Hello, We are planning to renew our website. All our customers will need to login to access our site. Because they already have an username and password to login into our SCP we would like to use the same user accounts. Can we authenticate users from our own website against the database of SCP? Is there an interface or API or web service that exposes authentication functions? I've looked into this a little bit deeper and found the table AaaPassword. I'm struggling with the salt and the hash. When
Monitoring of MSA2012i and MSA2503i
Hi, I'm looking for MIBs so I can monitor HP's MSA2012i and MSA2503i. Anyone ? With kinds regards, Martijn Janssen
script_message ignored in case of success in script monitors
Hi, I am using script monitors in application manager and using the ability to override availability and response time in the output file like described in the help. When I set it to failure, I see the script_message in the root cause analysis of my monitor, but I cannot find it when I set script_availability to success. Is that a feature ? Can I see this message somewhere else in the web interface ? Content of my output file: script_availability=0 script_message=Server is up, have a good day
ManageEngine® EventLog Analyzer 6 Released
ManageEngine® EventLog Analyzer 6 Released We are glad to announce the release of ManageEngine EventLog Analyzer 6 (GA) Distributed Edition and Standalone Edition. Download Distributed Edition Standalone Edition Read More What's new in this release? 6.0.0 - Build 6000 - Distributed Edition GA release of EventLog Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Distribution Enterprise edition provides following view for all Managed
Report for Router logs
Hi All, I am trying to create a customer report for router logs using message filters. The message filters are for events such as %ASA-config-7, %ASA-config-5, %ASA-auth-6. I can see that these events are being logged but report that is generated has no information at all and the report is empty. How do I go about in getting this report to work? Kind Regards Sobash
Handle Invalid and support is away on vacation
Keep getting this error and support isn't available, can anyone assist? COD MOD 4 Install -- Failed The handle is invalid. Sep 17, 2009 06:21 PM
Adding EMC Clariion CX500 SP's to monitor
I successfully added the SAN device to opmanager but I would like to monitor if any of the SP's fail or if anything else fails in the unit. Under Monitors I have service, performance and process but I don't believe any of those fit my needs.
7511 just disappeared
I went to the about link like I always do each day to see if a new version is out and say 7511 was out. Before I could login to my server to download the latest file, the link disappeared. There was even notes on 7510 on what was fixed for this version. What happened to it?
Installer file versioning
It would be helpful if the ServiceDesk installer was named with the version number, or if the executable metadata contained a reference to the build number. I typically keep the older versions of the installer in case I need to recreate an environment based on an older backup, and since all of these versions are named the same it can get confusing. I typically name mine like: ManageEngine_ServiceDesk_Plus_v7509.exe This is already done with the PPM files, but not with the executables.
Approval status
ServiceDesk Plus Why does Approval status read as N/A on some changes. Even though they have been approved for change by Cab committee.
Error when applying backup file
When attempting to restore my database, the restoration process is failing. I am getting the following error: Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ==============================================QUERY = INSERT INTO WordMap (APPLICATIONID,WORD) VALUES(1, N'ti'); java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'WM_PK'. Cannot insert duplicate key in object 'dbo.WordMap'. at net.sourceforge.jtds.jdbc.JtdsStatement.executeBatch(JtdsStatement.java:901)
Problem with Probe
Hi all I'm having an odd problem with a Probe for one of my clients. Well two problems actually, though I'm not sure if they are directly related or not. First - the probe does not seem to be detecting all the devices on the client network. The site has 6 servers and 40+ desktops and yet the first time I ran the discovery it only picked up 20 devices. So I ran it again and it picked up two more. Now I have started the network discovery something like 10 times and it is up to 27 devices and it
Employee Search on City
Hello, Running AdManager Plus Professional, v4.4.0 build 4400. We would like to add "CITY" as a searchable field in Employee Search. Is there a method to do this? Thanks, Claud
Changing Request ID
Good Morning All, Hope this finds everyone well. We've recently added ServiceDesk to our Internal Network and have been very impressed with it so far. I do have one question at the moment, however. Is there a way to change the way that ServiceDesk labels Request ID's? It appears that, by default, it labels them by number, starting at 1 and incrementing up (2, 3, 4, etc.). Is there a way I could make it, lets say, have it ID the Request based on the date? For example: 09170903 - Request 3 on
Can't see new domain added
Hi, I added a domain and I cannot see it domain settings. Is there a way to see the domain even if it didn't connect correctly. Thanks
Problem with fetching OU's from AD when importing requesters
Hi, We've made some changes in our AD meaning that i need to configure the service desk to look for users in a new OU. When i enter the 'Import Wizard', when i press the 'Fetch OU's from Active Directory Again' button, i get an error stating that ' Exception occured while enumerating oraganizational units'. Is there a log somewhere where i can get some additional information, or is there someone that can point me in the right direction of a solution? This has been working fine for almost a year before
Given an Asset, find all Changes that affected it
Hello, I couldn't find a way to perform a very simple but important action: given an Asset, find all Changes that affected it. I'm sure that there must be a way, I'm just not finding it. Any hint?
Requester, additional field, pick list not working.
Version : 7.5.0 Build Number : 7509 I create an additional field for requesters, and choose to have a pick list, then give it some items. When logged in as a requester, I get the additonal field box, but it's not a drop down box, and there are no options, it's empty.
Group and Technician field in Defualt Requester Template can't be added back to it?
Hi, We need Group and Technician field back to the Default Requester Template - but those fields are grayed on the left side of page where you can modify template. I don't know how this happend? Those fields was on the Defult template (are still are for Technician, but not for Requesters). Any idea how to fix this? Best regards, Vladimir Vucinic
ELA Novel support
Hello, is it possible to monitor Novel Server Log with EventLog Analyzer ? best Regdars
MS SQL Monitor
Hello, We are using AppManager 8 Build 8610. I have added a MS SQL Montior (Cluster) and discovered that not all the data bases are being found. I can consistently recreate the problem by removing and recreating the monitor. Different databases show up each time I create the monitor. How do I resolve this issue so that the SQL monitor sees each database that is on the system? Thanks!
How can I see multiple SNMP graphs?
I can configure SNMP graph to monitor a single OID on a single device. I would like to monitor 4 devices, and 2 OIDs per device - that's about 8 graphs. How can I create and see these 8 graphs together?
How to change from bits to kb or Mb?
Hi, Unit in program is shown in bits, how can I change to kilobits (kb) or Megabits (Mb)? It makes a lot easier to read values. And where is the option if I want to see values every 5 minutes for last month in Bandwith Monitor. I can see every 5 minutes if I choose "Last Hour Report", in "Last Month Report" is available only every 1 hour period. Thanks
Switch port mapping doesn't work with Nortel switches
I'm using the version 5.6 build 5613, but when I try to add a Nortel 325-24G switch on switch port mapping, it always failed. I set the community in my switch but is not working. It works fine with Cisco and 3Com elements. Can someone help me?
Switch Port Mapper - IP Address Manager dual entries
Hi, I am running latest build of OpUtils (5619) on Windows 2008 x32 server. All is working well, except on switch port mapper, on ports where switch is connected to switch (uplink) I see entry for a computer that is connected to that port, resulting in multiple IP entries in the IP Address Manager. Example: Computer A is connected to switch 1 on port 10, switch 1 is connected to switch 2 on port 12, switch 2 is connected to switch 3 on port 5. I see computer A on all switches in the port mapper
Windows 7 ??
Hello, Most of our IT staff has moved to windows7 since it has a release date in about 4 months to the public. Servicedesk does not even load at all in IE8 on it, it just goes to a blank white screen. Please address this soon as this is not a feature request but a problem that will be affecting more of your customers every day that passes... Ken
Dashboard not updated correctly with users other than internal account Admin
Hello, I have an issue with dashbord in ADManager Plus, I created some users to login ADmanager Plus and I Discovered that dashbord is not correctly updated but if I'm using internal account Admin, I get dashboard correctly updated. I tested it on my PC with same browser (Internet Explorer 8) Can you help me, I will provide the URL to users who will use ADManager Plus and I would like to be sure that Dashborad will be updated correctly. Regards Philippe
Finding IP Address
Can I Find IP Address from User Login...????
Customizable forms
Administrators can customize the lay-out and choose the fields to appear on different request types. Request forms should be different depending on request type. Each request form should have the request form customizer an interface to enable/disable
Issue in viewing data on FA
I have FA up and running for a couple of months now. The problem is that from a few days the web-console would show no data even if data is being collected. I can see data being collected at the server but am unable to view the same on web-console. Please advise..
Rewording of Approval Options
Approval page includes: Approve: Recommend (or) Reject These options are poorly worded. You don't "recommend an approval", or "reject an approval". Approvals are either granted or denied. More appropriate radio buttons could include: Approve: Yes (or) No Approval: Granted (or) Denied
java.lang.OutOfMemoryError: Java heap space error
Hi, I am getting following problem when logging Application Manager. java.lang.OutOfMemoryError: Java heap space Please suggest Regards, Surbhi Garg Goel
Deleting older backup files
Hello, We have been using Opmanager now for some time and things have been going well generally. We run the X:\Program Files\AdventNet\ME\OpManager\bin\backup\BackupDB.bat file each night in a Scheduled task and backup these files to SAN/Tape. One thing that we have noticed though is our X:\Program Files\AdventNet\ME\OpManager\backup directory has grown to a considerable size. We have manually deleted backups older than about a month but this is easy forgotten and blows out our backup window. Is
Problem with DC - OpManager
Hi, I seem to be having an issue with one of our domain controllers in OpManager. For some reason, the memory utilization dial and AD store dial constantly revert back to No Data Available. If I look down at the monitors, both of them say N/A. On the DC in question, the NTDS.Dit is not on the C drive, it’s actually on another (S drive) partition. When I enter the new path, I have to enter it like this: S:\\Windows\\NTDS\\NTDS.dit I click on ok but then have to go back and edit the monitor
Outlook Sync Problem
Using suport center plus 7 , build 7016 trying to synchonise contacts using the the outlook plugin , contacts will be added from outlook to support center but are not added from support center to outlook instead it always reports zero contacts to import .
Technition not being notified when his own reqests updated
I am having a problem when I submit a ticket as a technician to the service desk I am not notified when the other technician updates the request. If I am the technician I am notified , but not if I am the requester. Is there a setting that I am missing?
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