Good Morning All,
Hope this finds everyone well. We've recently added ServiceDesk to our Internal Network and have been very impressed with it so far. I do have one question at the moment, however. Is there a way to change the way that ServiceDesk labels Request ID's? It appears that, by default, it labels them by number, starting at 1 and incrementing up (2, 3, 4, etc.). Is there a way I could make it, lets say, have it ID the Request based on the date? For example:
09170903 - Request 3 on September 17, 2009. Or something like that?
Thanks for your help.
~James Murphy