Problems running reports in ServiceDesk Plus

Problems running reports in ServiceDesk Plus

 

Greetings,
 
I need help running the following 2 reports and I can't get them to run.    

Average # of tickets resolved remotely by month.

Average # of tickets resolved deskside by month.

Please let me know if these 2 reports are even possible.  Your prompt reply is appreciated.

 
Regards,
 
Ms. Pat Sussman

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