Reply mail not sent to requester when adding a new request

Reply mail not sent to requester when adding a new request

Look Bluds, When I click the 'Add request' button at the bottom of the new request page service desk gets stuck and doesn't return to the requests screen. Also, no reply mail has been sent to the client so I guess this is the stage it is getting stuck on. Has anybody else had this issue? Any idea?

                  New to ADSelfService Plus?