I have found that attachments to Incidents/requests that have been deleted in ServiceDesk are still on the system. I have checked for attachments to deleted job numbers in (AdventNet\ME\ServiceDesk\fileAttachments\Request) storage area, and then searched in ServiceDesk Plus for the associated job number and nothing comes up but the attachment is still there!

We have systems that send logs to our ServiceDesk and often these just need to be deleted, now that I have found that the attachments aren't it is starting to cause a real problem we have had a 1000% increase in a month.

This is a particularly difficult one to address to, because there is no easy way to determine if the attachments left in this area are linked to a live (to keep) job or a deleted one - each one will need to be searched individually in SD to find this out - AArrghhh.

Anyone have a solution to cleaning this attachment area up?