Response/Created/Closed Time Report

Response/Created/Closed Time Report

Dear Help,

The following MSSQL statement below produces report 1. We would like it amended to produce report 2 please. It’s important however that the ‘Responded Date’ is not the automatic generated response from the application. It has to be a note or work log entry from a technician.

Thanks for looking,

Stef

SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",dateadd(s,wo.CREATEDTIME/1000,'01-01-1970')  "Created Time",dateadd(s,wo.COMPLETEDTIME/1000,'01-01-1970') "Completed Time",dateadd(s,wo.RESPONDEDTIME/1000,'01-01-1970') "Responded Date" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (wot.THD_WOID=wot.WORKORDERID)

Report 1

 

Request ID

Tech

Created Time

Completed Time

Responded Time

209

Anita Kurniadi

2009-07-14 04:11:32.0

2009-08-06 03:41:20.0

2009-07-14 04:11:33.0

 

Report 2

 

Request ID

Tech

Created Time

Responded Time

Completed Time

209

Anita Kurniadi

14/07/2009  4:11:32 PM

14/07/2009  4:11:33 PM

06/08/2009  3:41:20 PM

 

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