Hello! I have a metric in SLA: 30 minutes for reaction on incident (it can be catigorization, request for new information, status update etc). Could you please help me with such query report? (to know how powerfull are reports in SD+ )

Maybe it is possible to use History tab, like if [1st update action] - [Create action] <= 30 min  ==>  SLA is not violated

It would be really nice to have reports, based on time passed between various actions because SLA often based not only on resolution time.

Also when you are planning to add ability to change SLA if it is not correctly applied?

Best regards, 

Vadim Bolotnov