Exception in thread "TRAPINPUT"
I am configuring my trap.parsers file, and every time I change the file, I get the Exception in thread "TRAPINPUT" error in the stderr*.txt file.
Need old URL monitor reports
I updated this morning to the newest version of ManageEngine. Now I need to be able to get the old URL monitor reports for one of my URL's but since the update required me to uninstall the old to install the new I don't see how I can get those old reports. Is there a way to get those old URL availibility statistics or reports? I'm in dire need of help on this. Thanks, Stressed
OpManager NCM Plug-in Build 5500 Released
Hi, We are glad to announce the release of OpManager NCM Plug-in build 5500. We take this opportunity to thank all our customers and users for their feedback and the continued support. New Features & Enhancements Support for MSSQL back-end (Note: If you are looking to make use of MSSQL back-end, please upgrade to OpManager 8.7 and apply the latest version of NCM Plug-in over that). Support for additional Syslog message formats for real time change detection for Cisco and Enterasys devices Support
Desktop Central Command line options?
Hi Is there a way to trigger an install from the commandline from the client? What I want to achieve is when I deploy an OS with OS deployer, I have the option to run a command/action as final phase. This could be a script that triggers a deployement to the new client. Is this possible or is there another (better) way to do this? Thanks Jan
Some opinions on Request View
Hi, I have some questions/suggestions regarding request view. 1. I created a public custom request view (Custom View1) and after that, "My View" still showed up. Isn't it better it only shows up when there is at least one private view? 2. Custom View1 stays at the bottom of the view automatically. Is there any way to change the order of views? Is there any way to expand and collapse the view headings? (These can reduce user's effort to scroll down to the view) 3. One of our client mentioned
Date selection popups: it should be possible to specify Monday as first day of the week
I'd like to see an option in the Admin-Panel, where I can define "Monday" to be the first day of a week for in Date selection popups. It happens quite often, that out of behaviour, our technicians open a Date selection popup select the first row - thinking of that it's Monday. But as of now, the first row is Sunday.
self service portal in admanager
the current self service option is fantastic, can we make it even better by adding the change password option ot this as well Andy Doe
Change / Asset Report
Hi, How can i create a report which details all the changes for the last year but have the 'assets involved' included as a column? I can't seem to find it anywhere. THanks John
thin client scan problem
Hi We have hp t5540 thin client. it is not scan whit successful. the error mesage is Connecition to RPC server in the workstation failed. I try wince update and install wince addon but it is not successful. how can i scan this.
Import access database
I am currently running this helpdesk module http://www.liberum.org/ I would like to import my current access database to Manage Engine ServiceDesk Plus. Can you provide some steps to do it? thanks
Field "Department" in Technician details too short
I realized that the dropdown menu "Department" in Technician Details is way too short, in order to read the full Department name and also the Site that department is attached to. Is there a short term fix I could apply myself (increasing the menu-size on the HTML page?). Because this makes it really unhandy to assign department to Technicians. The field should be at least as large as when you view the details of a Requester - there the size of the dropdown is quite OK. Thanks, Oliver
Statistics wrong?
Hi, After using Opmanager to monitor bandwidth for a while now, I yesterday activated the netflow plugin and configures our CISCO ASA accordingly. Most things seem to work fine beside that the statistics I get seem to be wrong. We have a 15 MBit line. But the traffic statistics show up to 500 MBit (seen netfow screenshot attached). At the same time, monitoring via SNMP shows the correct information. (see SNMP screenshot). What could be wrong here? Thanks Robert
Embedding the Self Service Portal?
Hello, Is there a way to embed the Self Service Portal? For example, on our Intranet, we'd like to have a link to access the Self Service Portal, but when user's click on it, we would like the Self Service Portal to show in the right content pane, in other words the Top header and Left hand pane of the main Intranet site would stay the static showing our Intranet site resources and links, and the content would be the Self Service Portal? Make sense? I added an image of what I'm referring to.
Crystal Reports Integration with SDP
Hi Team Is there a way to export existing reports to Crystal Reports, modify/create and import custom made reports from crystal to Service desk so that anyone with right in Service desk can view them?
Backup ELA DB (on MySQL) by Script
Hi, I made a script (batch) to save the MySQL database of the program EventLog Analyzer. The script uses for its efficient operation, the program 7-Zip and the commands Sleep.exe (which is part of the Windows Resource Kit) and blat.exe to send an email at the end of execution of the script. The script syntax is: @echo off rem ********************************************************************* rem * * rem * NOME SCRIPT: Backup_Database_MySQL.bat
"virtual devices"
Hallo, I just upgraded to version 8.72 and want to use the new "virtual devices" feature. I already added our ESX3.5 servers to OpManager while still using 8.5. They were listed under servers. I now moved one of them to the category "virtual devices". But the host and the VMs don't show up there. I also can't add them there, as they are already in the system. What is the correct way to move them? Thanks Robert
Alert Massage
Dear Team, When any alarm generates we gets Notification, but is it possible to Add Alert Source (like Memory Utilization / CPU Utilization) instead of Full error massage? Regards,
Add Virtual Machine to ESX host in OpManager 8700
"After" the ESX Host is discovered, how do you add a new virtual machine to it?
Retrieve archieved requests
Is it possible to get accidently archieved requests back to active queue without restoring whole base from backup?
Desktop Central - July 2010 Newsletter Sent
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for July 2010 has been sent. The newsletter has the details of the latest enhancements (build 70117) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Cisco Switch Port Display Name
I've noticed Opmanager recognizes my port descritions when I first add a switch. I've yet to figure out how get Opmanager to recognize that I've changed a port description. I've tried performing a rediscovery on the Interfaces tab, but this procedure indicates that no changes have been made. Thanks,
Domain Scan with VLAN
Hi, I've a VLAN network in my domain. I've installed the SD+ into VLAN 1 and all the PCs are in VLAN 2. The domain scan is unable to scan machines in the different VLAN. When I move the PC to the same VLAN as the SD+ machine, it manages to scan successfully, meaning the I got the PC settings right. What ports do I need to open to allow scanning across VLAN? This is the error message I receive when I perform the scan, "No response received from workstation. Probably the workstation might be switched
Cannot see any IP Addresses of computers
G'day, We are trying to see which IP addresses are connected to a specific switch port, however after scanning the switch we still dont see any IP addresses listed. In fact only half the connected PCs dont even have a MAC address showing. We have HP ProCurve 5406zl switches, which I believe also act as a router. The management of them is performed from VLAN 1 which has a different Subnet and IP range to the VLAN 5 which all the computers are connected to. Would this make a difference? I.E.
Restore to backuped folder
I made o copy of the OPUTILS directory before i performa an upgrade to 58001. I need to fallback to the copy. i STOPPED the managengine service but can rename the OPUTILS dir because it is in use. How do i completely shutdown the managengine?
Asset Scans - Last Successful Scan
I would like to recommend adding Last Successful Scan info along with the last scanned info for a given computer. Currently it tells me 'Last scanned Jul 17, 2010 12:15PM Scan Status: FAILED' Ok, but when was the last SUCCESSFUL Scan? 2 years ago? 1 day ago? I would like to see as follows: Last scanned Jul 17, 2010 12:15PM Scan Status: FAILED [Scan Now] Error: Either no response received from workstation. Probably the workstation might be switched off or does not exist. [Troubleshoot] Last
Problem adding 3Com 5500 Router
Hello... Has anyone had any luck or know what I need to do to get my 3Com 5500 Routers working in OpUtils? I've entered the IP address of the router, V2c and the SMNP Read Community string, I'm using Telnet as the CLI connection. I've tried using both HP and Cisco as the vendor name. I know my username and password is correct, but regardless it keeps telling me it 'Login failed: Password or Prompt are incorrect!" Any help is appreciated! :)
How does an existing customer get build 58001 of OpUtils?
I see a link on the downloads page to get version 58001 of the OpUtils application if I'm currently running version 57000 ... 57003. There is nothing for a current 58000 installation. When I download and install the HotFix package, I get a message stating that it is not valid for the version I am currently running. I saw a post from February stating that the link would be provided in an email, but when I hunted down the email and clicked on the link, it took me to the same download page I get to
Support IPv6
Hi Everybody! I didn´t see any option in OpUtils for agregate the IPv6 subnets. The aplication support this feature o not?
Unable to remote client computers
Dear Guys! Good day! We are having problems in remote control in desktop central. We are using it since May 2010, remote tool,software delivery and patch management is working properly. our configuration is the desktop central server administrator account password is different from our client administrator account password. but after last 2 weeks. we cannot remote our clients. we are experiencing "access denied" when we try to remote the client. one of the desktop central support said that we need
Workstataion Scanning over VPN
Hello All, We have come across an issue while desktop central scan's a worstation which is connected to corporate network over VPN. Issue what we are facing is, while scanning, instead of the getting the VPN range IP address as the workstation IP, desktop central takes the physical nic ip address (which is in most of the case a public ip or a wireless modem IP). Due to this; the remote connection functionality doesnt work while a user is on VPN. Do we have fix for this? Or i am i missing something
Auto Logon Feature Doesn't Work
Hello, When we have users access Manage Engine, the system isn't logging them on automatically based off of their stored credentials. It used to do this versions prior, but since we've been on this latest version, it doesn't work anymore. We always have to type in username and password. Any advice? Our version is Your Version : 7.6.0 Build 7605
Separated groups of categories of solutions
Is it possible in the future to indicate if a solution-category is visible for the requester or not, just like notes. Example : All technician's use diagnostic programs, monitoring programs, etc. So it is not advisable that all those categories are available for requesters to have in their tree (because the solutions-category list will be very long) Thanks for your advise
Searchable Notes in SDP
We would like notes to be searchable. There is much valuable information that our technicians provide via notes and we need to quickly be able to locate certain requests. Please let us know if it is on your roadmap. Thank you.
Upload Config File not working
I am trying to upload a config using the "upload config file" option in the upper right corner of the Config File Manager main page. I saved the config from the device, using the oputils .config file type. I opened it in notepad++, edited 3 lines, and saved it back to my desktop. I attempted to upload it using the "upload to single device" tab. it appears to do nothing when I click on the upload tab. I also attempted it from the "upload to multiple devices" tab but only sending it to one device.
Problems with health in a ping monitor
Hi Support team A few days ago, the application showed me this error (see the graph). I tested the ping to the IP and it was correct but the application show me: critical health In a monitor ping, what tells me health? How can I fix it? Regards, Jairo
Workstation ownership and statechange report
Asset Name Serial Number Service Tag OS Name Site Model Resource State Department State Change from date State Change To Date MYSQL: SELECT workstation.WORKSTATIONNAME 'Asset Name',resource.SERIALNO 'Serial Number',workstation.SERVICETAG 'Service Tag',osInfo.OSNAME 'OS Name',aao.NAME 'Site',workstation.MODEL 'Model',state.DISPLAYSTATE 'Resource State',deptDef.DEPTNAME 'Department',DATE_FORMAT(FROM_UNIXTIME(rsh.STARTTIME/1000),'%d-%m-%Y %k:%i')'State Change from date',DATE_FORMAT(FROM_UNIXTIME(rsh.ENDTIME/1000),'%d-%m-%Y
Asset reports
Complete router information : Resource ID Resource Name Product Name IP Address Personality State Cost Acquisition Date Expiry Date Warranty Expiry Date Resource Tag Resource Serial No Bar Code Vendor Area Site Location OS Type OS Version Cpu CPU Revision DRAM Size NVRAM Size Flash Size Config Register Processor BoardID Interface S.No Interface Name IPAddress Speed(Mbps) SELECT ru.RESOURCEID "Resource ID", ru.NAME "Resource Name", pro.COMPONENTNAME "Product Name", ru.IPADDRESS "IP Address", ru.PERSONALITY
Mac Os X support
is it passable for this to monitor Mac OS X if yes what sort of features are there? Has anyone done this? what do you you think of using it to monitor Mac's is it hard to setup? if you cant is it been planed for the future approx when will it be available? Thanks, Aaron
Asset Import Scripts (Saved mappings) Where are they?
I am curious if anyone else would like the ability to save/retain the mappings used when importing data... We regularly add new assets to our inventory and retire others, usually in "batches", which can be as few as ten or twenty or as many as a thousand or more assets. The ability to save the mappings (as scripts?) would greatly expedite the process since (in our case) virtually every data load/update makes use of the same (for a given type of asset) data format. In addition to expediting the
Change template and the Terminal Services don't change
Hello, I have two template that have different setting in the Terminal Services profile, when I switch from one template to another it doesn't refresh the Terminal Services Profile. Thank you Rosanna
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