Custom View Errors...
I have been having this problem when ever I attempt to create a custom view (regardless of private or public) where it keeps adding the completed time constraints that I don't want. So for example, I created this view to look at all requests for a specific technician or unassigned that are not closed or resolved. When I look at the view, it keeps adding the additional time constraints that I did not ask it to do.
Need a detailed software report
I am trying to get a software report that provides me the following information. 1. Software title (I actually only need this report for one particular peice of software) 2. Software version (there are several version installed on our network) 3. Workstation software is installed (just the asset name) 4. Requester/technician workstation is assigned to 5. A distinct count of installations. (meaning if I as a tech had 4 computers and this peice of software is installed in each computer, I want it to
Firewall Analyzer Admin Reports
On my ASA device, when I click on Admin reports, I show a bunch of Denied User Logons' for random logon names. All of them show the Host as 0.0.0.0. Any ideas why it is not showing a valid IP?
ESXi
"Error occured while discovering the ESX. Kindly contact support@opmanager.com". Happens when I try to discover either of our ESXi v4 boxes.
Access to groups when logging a ticket
Hi Would it be possible to allow only business users from certain AD groups to have access to log ITSD requests to specific service desk groups? I.e. the group only appears in the drop down if you belong to a certain AD group? Thanks Brent
Subnet
Dear team im using the Desktop Central on our Active directory but i need to run a report that shows me all the subnets on all the pc's on our network is it possible ?
Status resolved variables
Hi, In the notification rules for the satus "Resolved" we have the variable "$RequestAge". This variable returns the text "This Request will automatically closed after 7 day" This should be "This Request will automatically be closed after 7 days" where is this text being fethced from? And Is there a way we can correct this? Best regards, Allistair
what are the Network Management functionalities?
I wanna to develop NMS but I can not specify the Network Management system functionality.
resolved time in request report
I want to a requests report with resolved date. How can I do tihis? there is no this choice in the custom report.
Response timing calculation
I was assuming: created date = time Customer logs a request; responded date = time when the ticket was first updated by Service Desk. I noticed my "Created date" and "Responded date" are of equal values. How can i calculate response timings?? Appreciate the help in advance
using assets/inventory to complete requests
I may be missing something, but how can an Inventory/Asset management system be built and then utilized to complete requests? i.e., having a bin of parts with 'x' qty, then completing a request where 'x' part was used, and then that bin is depleted by the qty used? SDP 6012, mysql, windows platform.
Need custom report as attached
Hi, In order to simplify our weekly meeting about SLA, we need attached. format report on our service desk system. Looking forward for your quick response. best regards
FAILURE :Connection to RPC server in the workstation failed
I'm trying to scan win 2003 machine that is member of win2000 domain. everytime i got the error : FAILURE :Connection to RPC server in the workstation failed although i'm able to connection to that machine from with the sdp machine
Marge from http address
We've recently noticed that two requests can be merged from the web browser's address field. I don't know if this is a feature or a bug, but can be very dangerous if You view many requests just by changing the request id in the address line. If You want to marge two regests You simply put in the address line https://servicedeskplus.com/WorkOrder.do?woMode=viewWO&woID=13424&15325 It merges reguests 13424 and 15325. If this way of merging was not intended, could You please deactivate it. It can potencially
Import from AD - when was last?
Where in DB I can see when was last import from AD (doesn't matter manually or schedule)? When I manually do import - it didn't end. It give me to choose OU to import but when I push start import - it going and going and 0 entries import.
Notes Addition - email group instead of single technician.
We do group only assignments from the Help Desk to our desk side guys. If we update a ticket (example: update the priority) an email is not generated to let them know. We use the add a note and check the notify tech button in this instance but does no good if nobody has taken ownership yet. Any way to get this notify the tech button to email everyone in the group if nobody is assigned to the ticket? or Get SDP to notify if a priority or something is changed?
mssql mirror
Hi, We're monitoring two ms sql machines which mirror some databases. However, the db size and transaction log usage are different, can opmanager handle the mirror or does it require some specific configuration. Ronald
Top Virtualization Problems - A Survey
Hi All, We wanted to take a quick survey and find out the virtualization pain points in your network. For instance, it could be disk capacity utilization, snapshot monitoring, or over-burdening of ESX/i resource.. Let us know the top problems you face managing your virtual infrastructure. The survey results will also help us align our development priorities. Best Regards Vidya OpManager Team
Customize IE Browser Logo
At one point I had this figured out but with the most recent build, 7604, I can't get this to work. I'm trying to change the SD logo that appears in the tabs in IE to my own custom department logo. I have one made and it used to work but now it doesn't. What do I need to change so that I can customize the tab logo that appears in IE?
Assign Product Cost to Assets
Hi there, we have purchased 40 PCs ("P2550") and ran the network and domain scan in ServiceDeskPlus Professional. Then, we created a vendor and product and linked the product "P2550" with this vendor. The PCs cost 310€ each. Now, we have added this cost to the product, but it is not linked with the assets themselves. Is there any way to link the product cost with the purchase cost field of the assets? Regards, Haziel
First Sun in Month Auto Patch Deploy Patches installs on random day of week?
Hi I was wondering why when I choose to Auto deploy my patches on 'The First Sun' in the month on all months does the schedule say it will next run on a Thursday? For example, I have a schedule to deploy patches to PCs and laptops on the 'First Sun' at 04:00 on every month of the year. When i take a look at the 'Next Run Time' of schedule it says 30th July 2010 which is a Fri? Has anyone seen this before and how do I get around this because I really would like to only install patches on a Sun
Patch is Already Installed Errors...
This was my first weekend attempting to deploy patches with desktop central, and while previous one machine patch deployments have gone well this has not. We have a total of about 58 machines, and here's the process I went through (manual deployment). 1. Run patch scan 2. Go to "Missing Patches" 3. Select All Patches 4. Click the "Install Patches" button. 5. Leave configuration defaults and click deploy. To speed up the deployment after the configuration shows ready I use system tools to reboot
How I can delete groups?
How I can delete groups when i try to delete one of the groups it's giving error Groups cannot be deleted as it is being used by other module.
Fresh Install NetFlow 8 Build 8000 Eval
Have a fresh install of NetFlow Analyzer 8 Build 8000 on CentOS 5. We are exporting the NetFlow packets from an Adtran NetVanta 4305 Firmware 17.05.01.00.E on 3 interfaces, Ethernet 0/1, 0/2 and the WAN PPP (logical port made of 4 T1 for our MPLS WAN connection.) NetFlow Analyzer is reporting that it recieving the packets, but NO data is being shown. I have green status for all of the interfaces. I have confirmed that the Adtran is sending the flows to the correct port. Not sure what to look?
Identify Multi-Core CPU Processor
Hi SDP Team, I would like to propose to have the multi-core CPU processor display in the SDP asset, so we can easily identify the core processor such as "Single" (1), "Dual" (2), "Quad" (4), "Hexa" (6), "Octo" (8), etc. Best regards, Raymond Tan
Download Failed for SP3 of Windows
Hi I am not able to install Windows XP Professional Service Pack in client Machine.I am using Win XP SP2 in client Machine. " It shows an error " Draft - Download Failed Read KB " like this. any one Could you Help On this.. Regartds, Moorthi.
Username or Password is incorrect
How do normal users log into ServiceDesk to check their tickets? I seem to be having issues with a few users. If I manually create a new Requestor and then try to log into SD as that new Requestor I get "Username or Password is incorrect". I know the password and username are correct. Is there somewhere else I need to set access? Any ideas?
View User Log-on History day to day
Is it possible to view a users logon/logoff history on a day-to-day basis? In other words, I'd liked to generate a report that shows when each users logs on and logs off every day during the week. We want to track time. Saving the data as a CSV so it can be analyzed in Excel would be a good thing, too.
Changes
Is there any way i can copy an existing change to create and edit a new one?
SharePoint Performance Counters
Hello, Is there a way to monitor SharePoint specific Performance objects with OpManager? For example, WF (System.Workflow), Shared Service Provider, and SharePoint Publishing Cache. We are running OpManger version 8052. Thanks, Scott
Devices to Watch in Op Manager
Hi Guys, I can't seem to find the location to add devices to watch under Admin or Alerts. Pls assist. Thanks Leonard
solution will not open
Hello, My users are reporting that they cannot open solutions when they click on the links? They open normally when I am logged on as administrator. Any idea? Thanks
how effective of warranty period?
In product of Account, I can see that we have record Warranty Period informaiton - What effective of this information? Thanks in advance.
Contact cannot see solutions
hi all I am facing with problem on Supportcenter Plus, contacts cannot see plublic solutions in my system (support rep can see it). Could you help me how to fix it? Thanks in advance.
Opmanager 8.700 Vmware & MSSQL
Dear all, I use OpManger without the VmWare & MSSQL options, I have downloaded the last version because I would like to test these options. Vmware : When I try to add Virtual host, I have this error message : An error occurred during the discovery of ESX. Contact support@opmanager.com MSSQL : when I add a new server with MSSQL 2005, OpManager doesn't detect MS SQL. In the forum I saw that SQLserverAgent must be started but I haven't this service in Windows services. I have created snmp & WMI credentials
Upgrade to 8720 Broke GUI
Recently upgraded to OM 8720. The upgrade seemed to work fine but now there are no links across the top to the other sections of OM? Its juts blank, no "Intro", "Dashboard", "Maps", "Alarms", "Admin", or "Reports? Server is Centos 5.5x
Instability in the process SysEvtCol.exe (encryption enabled)
If the option Encrypt Archive Date is enabled, then the process SysEvtCol.exe becomes unstable: the process SysEvtCol.exe goes regularly in crash. The problem, apparently, it seems the same as Build 6002. Alessandro
Is it Possible to Edit the Standard Request Filters?
The pre-supplied request filters (such as "My Open or Unassigned" and "My Completed Requests") are useful. However, I would like to adjust them to make them more useful for the context in which we are using SupportCenter. I realise you can create your own custom filters but I don't want to clutter up the drop down list with a series of extra custom filters. Is it possible to edit the queries underlying the standard, pre-supplied request filters? Thanks.
Have a helpdesk user verify identity
Is there a way to have a helpdesk user use ADSelfService to verify of an enrolled user who calls into the helpdesk through the questions the user answered in ADSelfService before resetting their password?
Connect ADSelfService to ADManager Plus
I see where I can connect servicedesk to ADManager, but I don't see anywhere to connect SelfService Plus to ADManager. How do I go about doing this?
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