Monitor ESX 3.5 SSH - Did not receive identification string
I am trying to monitor an ESX 3.5 host using SSH on Opmgr build 8052. This error is on the ESX host: Jun 22 11:57:10 servername sshd[27815]: Did not receive identification string from ip address. I have not found a solution anywhere in the forums for this issue.
Remote Control Viewer
Is there a way to manually install the remote control viewer on a technician's pc? The viewer is not being pushed out to our techinicains while trying to connect.
Resolution & Technical resolution
We are having an issue where our technicians are entering a technical fix in the resolution field But the user is able to see the technical fix details and are attempting to action these fixes themselves Obviously there are some fixes that we would like to the requesters to attempt and some resolutions we would like to keep private and for the technician only Is it possible to incorporate a technical resolution field in addition to the resolution field that the requester cannot view ?
Cambiar el formulario de contactos!
Puedo cambiar el formulario de contactos (Clientes) ?? can i change the contact form ? Gracias / Thanks
Problems With account
Good morning. We forget the administrator profile password, it is possible to recover this password?. My version is 7.5 professional. Note: I attach the file after running the file "LogZiputil.bat" Cordially. Andrés Osorio M.
Colour indicate Technicians
It would be good be good if you could colour code individual technicians, so they stand out more.. we recently got rid of our job allocating paper card system and replaced it with a screen showing the Service desk request page. Just need technicians to stand out individually... Can you also colour code unallocated requests? So unallocated request are red until they get assigned?
Desktop Central Newsletter for June 2010 has been Sent
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for June 2010 has been sent. The newsletter has the details of the latest enhancements (build 70114) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Problem with recording "Device Notes"
Please, help investigate the following problem. After recording all data on the device in the "device notes", they are saved. But after a page refresh (update status, etc) all data in this section is missing. In what could be the problem?
AD on Windows 2008 R2 - PMP
Hello all, I wonder if PMP single sign-on and import functionalities support Windows 2008 R2 Active Directory ? Thanks Y.
custom query report help
dear support team i need a MONTHLY report that shows our engineers performance based on their group, we are using SDP 7604 with MySql. The report columns are : 1. Name : a engineer of a particular group.(let's say "Network" group here) 2. Requests Assigned: number of requests assigned to him (not the group) 3. Requests Closed: number of closed requests 4. Total Time Spend: total time spend of all his closed requests (HH:MM) 5. Avg Resolution Time：his average resolution time (HH:MM) and the report
Multiple threshold for alerting at different levels
We need to be able to alert based on more than one threshold. Example: Alert if disk is 85% full and send an email and then a second alert if disk is 90% full and send an SMS. Does anyone know if this is possible with OpManager? We are running build 8024 currently.
No response from renewal department
I have tried multiple times to get a renewal quote from ManageEngine/Adventnet with no success. Has anyone else been having issues with their departments being non-responsive as of late? Jonathan
Links in emailed reports not working
For example if I view a graph from the web interface it launches a new window with a URL of: http://x.x.x.x:8080/netflow/jspui/indivitualGraph.jsp?app=DestinationIN...etc If I launch the same graph from an emailed report it tries to load: http://www.indivitualgraph.jsp/?app=DestinationIN...etc If I manually sub in http://x.x.x.x:8080/netflow/jspui/ for http://www. and change graph.jsp/? to Graph.jsp? I get the correct graph. Have I missed something or configured something incorrectly within the
Cisco Routers OpManager Interface View - Errors "Not Enabled"
Hi Everyone, Just a very quick questions. I have SNMP setup on my Cisco 2800 routers and they are reporting fine. I would like to enable the errors view as we are having a lot of errors on some of our interfaces and I want to be able to monitor it. Whats the best way to set this up. Should I enable Telnet for OpManager instead? Thanks in advance.
freeze all SLA's
I would like to see an additional feature added to SD that allows all SLA's to be put on hold at the same time in the event of a catastrophic incident occurring - furthermore, all requesters should be notified when this happens by a global message and then again when normal SLA's are resumed. Currently you can only put requests on hold on an individual basis.
catagories, groups and levels
We have been using servicedesk for a few months and wanted to open up a discussion on how people are identifying groups, catagories, and levels. Quite frankly our model is inefficient and I would love to see how other people are organizing groups (e.g. network, security, server), Catagories (e.g. virus, desktop hardware, software problems), and levels(e.g. request for info, service request, minor/major incident). BTW, those are some of my examples. Also, I wish the demo site had more content that
Change Column Widths for Reports
Hello, Is it possible to change the width of columns in any of the ''Report' views? Thanks, Dan
unaccounted
why unaccounted data is showing in source list
Cisco CallManager
Hi, Is it possible to monitor Cisco CallManger 7.1 with OpManager? Thanks Paulo Santos
Changing in mass host login and password
We have over 150 hosts, I would like to change in mass the host login and password for all of these hosts. Thoughts?
How are credentials stored in EventLog Analyzer
Hello, I was wondering if I could get a little bit of technical information regarding Eventlog Analyzer and how it handles authentication and encryption. I am particularly interested how credentials are stored for Windows hosts. Since these users have admin privilege, it's very important to me that the credentials are safe in case the Eventlog server becomes compromised and the database is exposed. I am also interested in how the Eventlog server talks to different hosts. Are these channels encrypted?
Enable SSL Support on EventLog Analyzer
The article Working with SSL (http://www.manageengine.com/products/eventlog/help/appendix/eventflow_ssl_support.html) is a bit inaccurate. The part to comment, to disable the HTTP protocol, is (in the file <EventLog Analyzer_Home>/server/default/deploy/jbossweb-tomcat50.sar/server.xml) <!-- A HTTP/1.1 Connector on port 8080 --> <!-- The compression parameters are taken from the default Tomcat server.xml--> <!-- <Connector port="8080" address="${jboss.bind.address}" maxThreads="150"
Notify Technicians when a request comes in that is urgent only
Hi, Can I set it up so that if a high priority or emergency priority issue comes in then it will notify some technicians? I already have it so that when all issues come in it notifys me but can the above be done as well? Thanks Martin
Application Manager 8 install on Windows Server 2008
Hi! I could not install any patches for AppMan 8 on Win Server 2008? I wonder if it's supported? Thanks, Roman.
Slow smtp alerts
I've noticed that the smtp alerts are quiet slow to notify. I may have a device that is being polled every minute, but it can take anywhere from 5-30mins to receive the notification. This can be anonying when the issue is delt with, and the alert turns up 10 mins later. I've checked our smtp relay, no issues there, is there something I missed. The monitoring interval for the server and the router i'm trialling it agaist is set to 1 min. The notification profile is set to alert if the device misses
80070005 - Access is denied - Keep getting this error for 1 server
Hi, Im getting the following error for 1 particular server. 13:31:28:544 PM 80070005 - Access is denied: While getting WMI data from <servername> for SELECT BytesTotalPerSec FROM Win32_PerfRawData_PerfNet_Server 13:31:28:544 PM 80070005 - Access is denied: While getting WMI data from <servername> for SELECT BytesTransmittedPerSec FROM Win32_PerfRawData_PerfNet_Server 13:31:28:559 PM 80070005 - Access is denied: While getting WMI data from <servername> for SELECT FileReadOperationsPerSec FROM Win32_PerfRawData_PerfOS_System
Opmanger report the usage of cpu 100%
Dear, Recently, opmanger system send mail to me report that the cpu usage is very high 100%,I don't know why this happen and how to solve. I install opmanger and helpdesk on the same server.
OpManager - ServiceDesk Intigration
Hi , We are using latest version of both Op Manager & Service Desk Plus and want to integrate both . When we try to add SD setting in Add-on product of Op Manager , we get Successful result . However when we tries to add new log new ticket notification profile , we get following error "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high.Troubleshoot" I am attaching Support file and some imp screen shots for your reference . Pls help
Other Log files formats
Hi, I would like to now if the dev team is considering to integrate in EVA other types of formats. Now we can only import FTP/Web server log files from IIS, log files of MSSQL, and Windows Event logs... Do you think it will be possible in the next releases (in the one coming soon ?) to import log files from other formats (like Filezilla or Gene6 FTP Server for exemple for FTP) ? Thanks in advance for your answer Regards, Rémi
AIX CLI Failed
Hi, What can we check to know why AIX servers are not monitored in OpManager. Only the availability is monitored. Are there issues with regards to versions of AIX servers? We have 51 & 5.3 versions of AIX. We also have solaris 5.3. Thanks in advance.
Default setting for Linkup, Linkdown SNMP Traps
Hi I was playing with the Trap processor and have made a mistake somewhere. I'm refering to the version 1 traps. I was trying to get it so I could just see the interface name. At the moment I have this in the Linkup and LinkDown Interface Down:$*$SourceMO(sysDescr)$SourceMO(sysOID) $SourceMO(sysName) AND Interface UP:$*$SourceMO(sysDescr)$SourceMO(sysOID) $SourceMO(sysName) These don't give me what I want I just get the following for link down. "Interface Down:ifIndex.5: 5 , ifAdminStatus.5: down
Error at input of Cyrillic characters HTTP 500 (12217)
At input of Cyrillic characters in the field of search of the client there is an error The error occurs at editing of many fields, not only by search. The problem appears only at logon through the external address (www.myadress.ru). At an input through a local area network (licalhost:8080) - all is normal. Whether can the problem reason be proxy server usage (ISA 2006) ?
In IBM-AIX device, couldn't get the memory utilization using HOST-RESOURCE.MIB
Dear all, I use recent version of OPM. (8052) In IBM-AIX device, I couldn't get the memory utilization using Host-resource.mib. We have use default SNMP of IBM-AIX. That is to say, we don't use Net-SNMP. In default SNMP, we couldn't get them memory utilization. But we could get the CPU & DISK Utilization. How to solve it? When we use CLI, work's fine! Thank you in advance.
Unable to generate the report
Im trying to do any report and my Support Center return the message: Dear User, Unable to generate the report. So please contact supportcenter support for further... I realize, when I restart the SupportCenter Server I can use the report once and after this, when I try do another report (any report, inclusive the standard reports), the error appears. Im using SupportCenter Plus 7.6.0 Professional Edition Compile:7604
Creating A Custom View for Requests.
I'd like to be able to create a custom view that will show closed calls that are unassigned, unfortunately under advanced filtering "assigned to" doesn't appear as a criteria. Can ayone advise as to how to make this criteria an option. Thanks in advance.
Requester to close own incident/service request via self service portal
Hello, I would like to suggest an enhancement that would enable the requester/user to be able to close their own incident or service request via the self service portal. I understand they can close it once a technician has resolved it. But we would like the functionality for the user to close it prior to a technician resolving it. Thanks Joel
Loaded syslogs stuck in 'generating reports'...
G'day Folks, See the below image from our eval FWA server: - As you can see we have some logs which loaded successfully but then appeared to get stuck on 'Generating reports...." and they've been in that state ever since. Whilst I have successfully loaded logs before and after, these ones are stuck. I have now had 2 more logs show the same symptoms - yet logs since have loaded fine. I am running the latest version of FWA (v6000) and was wondering if anyone else had experienced such a problem and
Attachments via API
Anyone have any idea how to attach files to a newly created request via API or programatically?
Op Manager on IBM AIX
Dear Team, We are using Op manager build 8052, in IBM AIX server i am unable to get graphical views and also face error in RAM utilization monitor, using SNMP and also i have try to add CLI monitor but facing same problem could any one tell me why this problem is occurred Thanks Saeed Ahmed
Historical usage report?
Greetings Folks, Just evaluating Firewall Analyzer and one of the features I was looking for was a way to see some nice graphs of the internet usage (one for outbound, one for inbound) broken down by protocol (in particular mail / web / ftp) for the past week / month / quarter / year. Is this possible or is it already there and I'm just looking in the wrong place? Regards, Glenn Crawford.
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