Report number of occurances of events
Hi. Is there a way to show in the PDF reports the number of times each event occured? It is quite different to see an event a couple of times and seeing it every hour.
List of issues getting addressed in our upcoming Hotfix release..
Dear Users, Following are the list of issues that is getting addressed for our upcoming hotfix release. SD-25177 : Login Credentials where passed through the URL when the Pass-through Authentication is enabled and the user tries to login as different user issue fixed SD-29143 : NullPointer Exception while dissociating a technician from a site, When 'None' is selected as a value of a condition under business rules. SD-29834 : Problem while restoring the backup data in Spanish MSSQL has been fixed.
Closing Problem but still can attached the incident request
Hi Support, After one problem was closed, why we still can attached open incident request to this problem again? Actually the problem already closed and all currently incident requests also closed. Does it have any setting inside system for avoid this issue? Regards, SOPHAL
Cant see reply icons
We updated to 7.6.0 7604 and now we have an empty space instead off a red or green email icon(reply), we can still see red and green but when the system have sent an email it is empty or when we forward something it is empty. Any solutions?
Change Notification
Change Notifications in Active Directory. whenever some change is made in the Active Directory it should send a notification via e-mail to administrator. Hilal
How to bulk unassign requests?
Anyone tell me how to bulk unassign requests from a Technician?
When can we have NCM plugin over MSSQL
HI We are using Opmanager Build 8024 over MS SQL (Cluster) & need NCM database capabilities, when can we have this functionality on MSSQL
Ability to change the default fonts for Requests/Solution
Hi ManageEngine, I've noticed the SCP doesn't allow to change the default font used when creating either a Request or a Solution. I've been searching into the forums and seems somebody already asked for this long time ago but for ServiceDesk Plus: http://forums.manageengine.com/topic/a-few-feature-requests Is it considered also to be included in future SCP versions? Thanks in advance, Roberto.
OP Manager Disk Utilization Worng Information
Hi , I have OPM , with build number 8050 . I noticed that the in snapshot dial , the Disk Utilization information is wrong in both the graph and even in the monitor itself . I tried to make a new custom SNMP monitor to Monitor Disk Utilization and I used the same OID of the original one , but I got totally different results , I had a table of multiple values. can you please help me on that Thank you
UpdateManager
I cant update the opmanager build number from 8030 to 8720, i get this error: Exception in thread "main" java.awt.HeadlessException: No X11 DISPLAY variable was set, but this program performed an operation which requires it. at java.awt.GraphicsEnvironment.checkHeadless(Unknown Source) at java.awt.Window.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown Source) at javax.swing.JFrame.<init>(Unknown Source) at com.adventnet.tools.update.installer.UpdateManagerUI.<init>(UpdateManagerUI.java:1051)
Get File corrupt or DIsk space error
Hello there, Someone help!!!! I got a message that mysql upgrade v5 pack corrupt or no disk space in the process of my upgrade. What can be the problem? Thanks for ur response
virtualized AIX and CPU load presentation
Hi, can ApplicationManager, monitoring an AIX system which is running on a POWER6 system with virtualization, present CPU load figures taking the hypervisor presence into account? Best regards a True Fan
Execute Program Action is not working
I am using Applications Manager 8 installed on RHEL4. I have created a new action of Execute Program type. In the script there is some basic commands like echo, ls etc. But the script is not working. When I tried to manually execute it through button it showed "The action --- has been successfully executed", but actually nothing happened. is there any clue that I am missing?
Websphere Monitoring through 9443 SSL port
i am not able to Monitor Websphere using 9443 SSL port,but i am able to do with HTTP port 9080.How to do enable SSL for monitoring.
Retreiving custom veriables from SNMP monitor
Hi. Here is a problem: We need to get some custom veriables from SNMP monitor and reflect graphicaly with 3d party application. Can we do this, using REST Api or some other way? Thanks in advance. Artyom Shvydchenko. Altron co.
No data being gathered in reports , but monitoring is working fine
Hi , I am using app manager 9, and all has been working well, I have several http monitors gathering response time data, and I use the response time report to look back over historical data. However today I had to reboot the server that app manager runs on, but since then no more data has been visible in the reports section, it has all data up until I rebooted the server, and after that no data, its as if the monitor isnt running , but the monitors are running fine and collecting data in the
Message after set the "show query output" field: Unable to find the primary key
When editing a database query monitor and setting the "show query output" to yes, a message appears: Unable to find the primay key for userlogin. Please use the "Primary Keys" option in that table to select a primary key and to access the query output What's wrong with my query (select count(*) from userlogin where isLogged = 1) ?
Allow Supervisor to monitor their employees helpdesk tickets in Service Desk Plus
Is this possible. I have a supervisor that would like to monitor their employees helpdesk tickets that they put in to Service Desk plus. Not sure how to go about setting this up for him to be able to do this. thanks
Modify ResetResult
I need a more descriptive message to users when the reset a forgotten password. I would like it to give them a message then redirect back to the main login page. We have users view the showLogin.cc first. Thanks - Donald
ADSelfService Plu administrator enrollment
When I add my domain account as an admin of ADSelService Plus, I do not get the enrollment page when logging in like a regular user. If I try to reset or change psswd it tells me "You have not enrolled for this service" but I never get an opportunity to enroll. If I remove myself as admin I get the enrollment page. If I enroll and then re-add myself as an admin, it deletes my enrollment info. So I guess I'm confused on what I'm missing? I have force enrollment turned on. It's a 2003 AD domain. Is
A question regarding AD Self Service Plus..
Good Morning Everyone, I have a question and I need your help.. Regarding the Reset Q & A policy.. If we want to add a new question to the default drop down list questions, will it impact enrolled users? Waiting for your reply.. Thanks & Regards..
ADSelfService Plus
1) Self Reset passwords securely from a web browser , how can I put the page to the Internet ? Since I got some overseas user that their PC does not join to the domain but some application need to use AD domain to login 2) I have 1 root domain with 4 sub-domains, how can I config ?the price of the product will be different ?
Eventlog Analyzer Application Log Import
Hi There, I am evaluating Eventlog Analzer 6. I found that application log such as DHCP, SQL and IIS cannot being imported automatically in next day. Also, I cannot find a way to tigger this.
After upgrading from 7600 to 8000 the "Top Devices by Speed Pie Graph" no loger displays
In the HTML, the tag looks like this: <img border="0" usemap="#" src="/netflow/servlet/DisplayChart?filename="> Please let me know your thoughts. Thanks, -Matt
ESXi monitoring?
Is there a way to monitor an embedded ESX server? It doesn't seem to be possible, and frankly I am surprised I have not seen the question asked here. One of the reasons we bought OpManager was because of the ability to monitor ESX servers. Just so nobody is confused, I am talking about the ESX hypervisor that is it's own OS, not running on Windows. Please advise if this is possible or not. Rob
automated network mapping?
Hi, Are any of the opmanager products able to create a physical layer network map (visio style)? I've been looking for solutions and i've found plenty of logical map creators but only two physical maps (ciscos network assistant, but its limited to 50 devices and a product by codimatech). It would be nice to have something that plugs into opmanager and draws the business views. If there is no managenengine solution could anyone suggest an alternative? thanks. Matt
Can OpManager to "auto-layout" of all devices?
I am evaluating OpManager and I really like the product for many reasons. I just find it extremely cumbersome to draw all the maps myself. The network that I need to manage is relatively small WAN and large campus LAN. The LAN component with 100+ servers takes forever to "map" ... Am I missing something? Thanks, Johan (johan.dubuson@gijima.com)
Support for Vsphere 4.0.
What is the current timeline for the OpManager upgrade to be able to monitor using Vsphere 4.0 vmware snmp?
SNMP Traps von Relays werden nicht verarbeitet
Folgede Situation: Ich muss Systeme in einer Remote-Site überwachen, zu der keine IP-Verbindung sondern nur eine Legacy-Mail Verbindung besteht. Ich erhalte die Trap Information in einem Mail auf Sstem A, übersetzte dies und sende (mit snmptrap von net-snmp) diese Information an den OpManger weiter. Dabei setze ich das Agent-Feld auf die ursprüngliche IP-Adresse (system B); der Agent hat also eine andere Adresse als das Gerät, das den Trap sendet. Zudem habe ich ein Gerät erfasst, dass die System
Report folder deletion
Hi, I was wondering if it is possible to delete the folders that I have stored my custome reports in. It seems I can create as many as I want but I can't seem to figure out how to delete them. Also A little off topic but when you generate a report there is an "ACME" image next to the report, I was wondering if it is possible to change this image to one of my own? Or even if that would be allowed. Thankyou.
Covert server to workstaion.
Is there a way to move a server back to the workstation asset group?
modify host name and ports used for PMP service.
Is it possible to modify the Hostname and Port for this service? This application will be used on a Windows 2008 R2 server along with other services and I need to provide access on a specific host name and possibly a different port, even to specify port 80 and 443. I plan on disabling the default IIS website and creating separate IIS websites for specific hostnames. This will not function correctly unless I can specify host name along with the ports.
Custom snmp monitor with index
Hi, I want to create a custom monitor for an APC EMS module AP9340. It has multiple probe's for temperature and humidity. The folowing OID's represent the value's: .1.3.6.1.4.1.318.1.1.10.3.13.1.1 entry .1.3.6.1.4.1.318.1.1.10.3.13.1.1.1 index .1.3.6.1.4.1.318.1.1.10.3.13.1.1.2 info / name .1.3.6.1.4.1.318.1.1.10.3.13.1.1.3 value temp .1.3.6.1.4.1.318.1.1.10.3.13.1.1.6 value humid I have created two custom monitors via Add Bulk for the OID of the two value's. But how can i set the
Service desk Plus
Hi All, Can we configure user mailbox, and access emails in Service Desk Plus, if so could you please let me know. Thanks, BT.
HARD DISK on inventory report
Hi there, iam making some reports right now because the general manager wants to know our inventory. I have set up all relevant items that i want to the report generator but i need to add hard disk capacity and this particullar item is not available. Can you confirm me this? Thanks in advance
Unable to Configure Graph
I'am adding a new monitor (bgpkeepalive), but the monitoring is not added. I get an error " Unable to configure graph". please anyone could help me best regards,
Increasing № of new Contract.
Hi! This bug was discussed here. Are there news? Each restart of SD increase № of new Contract. Now we have 10 Contracts and last № is 1501. Such bug with № of resolution is fixed now. Thanks.
Next Business DAy
Dear All, I have a question about the SLA escalation. I need to know is there a Next Business Day option, cause I didn't see it. And if the answer is "No" can we expect this option in the feature? In your road map?
Remote Desktop / Remote Control Troubleshooting document
Dear Users, Kindly refer to the following documents for any details regarding remote control. Prerequisites and troubleshooting document : http://writer.zoho.com/corporate/mailzoho.com/kprakash/Remote-Control-Document How remote control works (also includes steps for pushing the agent to remote machines from Active directory) : http://writer.zoho.com/corporate/mailzoho.com/kprakash/How-Remote-Control-Works Thanks and regards, Srikrishnan ServiceDeskPlus ManageEngine ServiceDesk Plus - Help Desk Software
SD and Browsers
Hi I try to work in SD with some browser like Opera and Chrome, but it's look different then Firefox and IE. Is there plane to support all browsers?
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