Exclude from search engine - robots.txt?
Hi, My Support Center Plus customer portal has been indexed by a search engine, so I wish to either create a robots.txt file to stop this from happening, or to edit the meta of the main page to include "noindex". Please can you tell me where the main HTTP root directory is for SCP so I can add my robots.txt file please? Thanks. Keith.
NetFlow Integration with OpManager Sign In Under NetFlow Traffic Statistics
I have integrated NetFlow with OpManager. When I go to look at the NetFlow Traffic Statistics in OpManager I am prompted for a Sign In to NetFlow. I type my credentials (for the Admin account) and they are not accepted - the Sign In screen comes back again. I tested the connection using the Add-On/Products Integration screen for NetFlow Settings with the "Test Connection and Save" button and the status comes back Successfully tested. Suggestions on how to fix this?
device snapshot isn't visible/usable anymore
Hello there I work with the OP-Manager 8 (bild 8050) and has a small networkconfig @ work (11 Devices from our productline). After updating from OP-Manager v7 to v8 the snapshots of the devices were not working anymore. In fact, I can click on a device an there's just a white window. Are there any corrput links after updating the OP-Manger and is it possible to correct these links in the current installation (without reinstall the OP-Manager - for example check or edit some of the conf-xml-files...)?
Language Problem In SCP
We have bought your SupportCenter Plus. But we have met a problem in SCP, details as follow: Our company use two Chinese languages, one is simplified, other one is traditional. Many people submit their requests using mail, they send requests to helpdesk mailbox(defined for SCP) using outlook client, if some people using simplified Chinese language there has no any problem, but if some people using traditional Chinese language there has a serious problem that contents of request title and description
New Features
I completed evaluating ServiceDesk Plus and am now using a licensed version for my organization's Help Desk solution. Some additional features I would like to see is: 1) Jump to option for ManageEngine Eventlog Analyzer 2) Group calendar accessible by all technicians for scheduling maintenance, meetings, trouble ticket resolution, etc. Along with the calendar feature, I would like it to send ticklers to the technicians reminding them of their scheduled events. 3) Enable editing of requestors' logon
problems with API - Add Request - reqTemplate
Hello We are using the API in order let users create requests via intranet. Everything works fine and we really appreciate this API. Unfortunately, we cannot use the reqTemplate feature which is described in the API documentation: When creating a request with the 'reqTemplate'-field filled in, a new request with the 'default template' is created. While testing, we tried with the template name and with the template db-ID. We do not get any error message and the request is always created with the 'default
Fortigate IfIndex and SNMP issue
Hi, Fortinet has done some strange things with sFlow and SNMP, check out this document. The article states - Most of the third party sflow applications display incorrect interface statistics based on sflow information received. This is because interface index reported by a FortiGate in sflow packets is different to the ifIndex value of the port numbers. The application assumes that the sflow source index reported should match the SNMP ifIndex value, will poll the FortiGate, if configured, for additional
SERVICE DESK WON'T START!!!
Hello, Here I go... I was on ServiceDesk Plus Build 7018. I have quiet a bit of data & I have backups. So I started upgrading according to Migration Sequence chart I moved to build 7022 - GOOD I moved to build 7500 - GOOD When I tried to move to 7514 (using UpdateManager.bat), it goes to 98% then gets installation error. Now, when I tried to start the Server, it's stuck in endless loop of "Initializing Server"... So I tried to uninstall the last build, but tells me this version does not
Eventlog analyzer vs windows firewall
I install eventlog analyzer on Windows XP. I want to collect logs from Windows 2003 Server. Windows 2003 Server has enabled windows firewall. What ports do I need to open if I want to collect logs? please give me a favor.
FTP non functions
I installed a last release 6010 I Try to connect for import a file from FTP Remote HostName/IP User Name Password Protocol FTP SFTP/SSH Port But After Insert User Name and Password The program Return Failed due to either wrong username and password (or) the server may be down! I sure that the user name and pwd are correct.
Preventive Maintenance
Would it be possible to have the option to have First [day] of Month and Last [day] of Month as options for configuring Preventive Maintenance? For example, we change our Monthly Backup Tapes on the last Friday of every month however to set up a regular Preventive Maintenance isn't possible since this date changes month to month. Thank you.
Create hyperlink in request template
I want to create a hyperlink in a request template. When I try to use the weblink tool, nothing happens. The link looks like a link but you can't click on it. How do I get this to work? Ubob12
Notification Profiles
Hi, Is there a way to generate a list of email address for each notification profile group? Thanks.
Removing Asset Relationships
I am currently using the Free version of Servicedesk Plus. I am testing the asset relationship functions, and can't seem to find a way to remove relationships once I add them, primarily connected to and business relationships. I go into the add relationship function from within an asset, and remove the asset that it is linked to from the list instead of adding one, and then hit save, but it requires me to associate an asset to save, closing just resets it to normal. Same with Business relationship,
Selecting Site changes group options
When editing a request ticket, if I change the site to one particular site, I have no available groups to select from. Obviously, I've setup something incorrectly. But this is happening with only one site out of 50. And for the life of me, I can't see anything unique about the site. Any ideas?
Details in Notifications
I have notifications setup to send me a notification when a user replies to a ticket. That works but I can't figure out how to get it to send me the details of the notification itself. Rather all I get is, "someone replied to your ticket". What I want to get is "someone replied to your ticket and here is what they said." I'm sure this is a setting but can someone help me find it?
OpManager CPU, Disk and Memory Utilization Percentage
Hi, How are these performances (CPU, Memory and Disk) being measured in percentage? For example, server1 has drives C & E, how does OpManager come up with a 92% disk utilization? This is for the total disk capacity of server1. Thanks.
AppManager & OpManager
Hello, I wanna know if i can have running applications Manager and OpManager on the same server, or wich considerations should i take. Regards!
AuthenticationFailure receive on Windows 2000 server
Dear, I receive an AuthenticationFailure on all my Windows 2000 servers. The complete message is : AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.2 SERVEUR10 Hardware: x86 Family 15 Model 4 Stepping 1 AT/AT COMPATIBLE - Software: Windows 2000 Version 5.0 (Build 2195 Multiprocessor Free) I haven't problem to connect the server with SNMP or WMI... OPManager is on 8052 build. How can I fix this error? Thank you in advance, PYM
Want to be notified when giving req to another user, or just subscribe to req!
Hi When a user makes a request, it will often first be assigned to first level, and then go on to 2nd level. However, when it is assigned to 2nd level, 1st level will no longer be notified when something happens with the request. Is it possible somehow for the 1st level technician to mark a request and subscribe to it, or is there any way the technican can keep on getting updates about the request ?
Resolve Status
Hi, I have been testing the new status "resolve". We have closing rules in place that says we must fill in the Time Enty tab before closing a ticket. I have found that if I try to set the status of a ticket to "Resloved", and I have not filled in Time Entry, I will get a popup saying I must fill in time enty and get redirected to the general ticket editing page. Is it posible ,in this case, to either not redirect and stay where I am or redirect to the time entry tab. Best regards, Allistair
Custom reports available for customers - enhancement request
Hi ManageEngine, We found the reports tab is available for customers as well (normal contacts), however, if we allow them to have access to the report module they can make reports based on other customer's information. We'd like our customers (accounts) to be able to generate their own reports based on the account they belong to, and be able to see any report information coming from that account only. Maybe someone else has asked this before, couldn't find anything in the forums yet, but would be
network scan problem with chip pc.
Hi. We have a lot of chip pc our network. when I scan network it is not find chip pc. Asset failed "Connection to RPC server in the workstation failed." Snmp port is open and there is no firewall on chip pc. How can I scan this?
Request Notification Email - Description Field Error
A technician reported that the notification regarding a new request seemed to have errors. This error is listed when you hover over the job in the Service Desk where the description contains error information. If you click and open the request, it seems fine and the description is listed correctly. Not too sure but any assistance would be greatly appriciated. Request details are : Requested by : ###################### ;Created by : ###################### Due by date : 14/06/2010 16:41 Category
Creating custom reports
I am currently using ADAudit Plus trial version and wanting to create 2 reports or find some way to see all disabled user accounts and all user accounts that have not been used in a set period of time. (Something like, all accounts that have not been used in 6 months). Any help would be greatly appreciated. Thanks in advance.
Changing the PO number
Hi all, Are we able to change the PO number. i.e. Can we put say IT in front of the number? Thanks Martin
Error Code - 1,276,698,186,902
hi, im trying to change the sender's name in the mail server settings (outgoing) but im getting the error below: Failure: Modification of the Email Settings was unsuccessful. Please report the problem to the system administrator, with the Error Code - 1,276,698,186,902 How can i fix this? would appreciate any help here.
Netflow and its interface to other applications or other analyzers
Can netflow analyzer forward data to another collector? I have NFA currently configured with the network, but I would like to forward the data from NFA to another collector for further analysis. Does it do that? Thanks, Rom
Access denied or remote DCOM option disabled error.
Hello- We are having some trouble with the "FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation. " error when scanning all workstations. We recently had our one employee who ran ServiceDesk leave the company, so both of the current profiles attempting to do the scans have not done them before. I think it is unlikely to be the DCOM settings because it suddenly stopped working on all workstations, however, when we run net use <RemoteComputerName>C$
Technician to Requester
HI All, I have 2 questions , 1. How can we change technician back as requester, for some reason we want to remove some technicians but we want to keep them as requester, (Initially they were requester only) 2. Is there any way to change this term "Technician" throughout the ServiceDesk system. Best Regards, Faisal
Windows 7 ServiceDesk connectivity issue
I am having trouble using the ServiceDesk Plus and Win7 desktop machines. When trying to open the website to post a helpdesk request, I dont get anything. I have tried by IP and name. every single Win 7 computer is having this issue. All of the Win XP machines still work fine so it has to be a security setting that is enabled by default. I have even installed firefox and tried to no avail. I have turned the firewall off and even allowed the "port" in question access to inbound/outbound. Is there
Regional settings
In reports SC+ does not print diacritic signs, specific letters, although they exist on screen
Editing user rights
Hi! I think I've found a little bug but it is not urgent for me. I just want to let you know it. I've created a new user with "read only access" and selected "Only the selected Business Views". I didn't choose any business view. I've logged in with this new user account and had to assess that there where no alarms shown (because of the non given rights). I've edited the user once again and selected now "All devices". This option is not savable any more. I saved the new setting and edited the user
Monitoring mbean attribute
Hi there, I'm trying to monitor a certain mbean attribute with AM wich is accessible via the jmx console of my jboss server. Sadly, when I'm trying to add a custom attribute to my jmx applications monitor of that jboss server, I can only pick from a very limited amount of domains, which in fact are: java.util.logging JMImplementation jboss.ws java.lang When I try to add the mbean attributes directly, I in fact dont get an error message, but I dont get the certain values either. How do I get
Hotfix 7604 released !
Dear Customers, We are pleased to announce that our hotfix 7604 is released. Please follow the link below for the list of issues fixed, https://supportcenter.wiki.zoho.com/ReadMe---7604.html To download, http://www.manageengine.com/products/support-center/service-packs.html For any trouble/assistance, please do contact us at +1 925 965 6300 or mail us to supportcenterplus-support@manageengine.com Jai SupportCenter Plus
Closing or Deleting Requests via OpManager Clear Alarm?
Hi, I've been testing the OpManager and ServiceDesk Plus products at the organisation I work for. We are possibly looking at purchasing/implementing the products internally and for external clients. I've set up notification profiles in OpManager to send events to ServiceDesk Plus. My question is whether ServiceDesk Plus can associate Attention/Trouble/Critical Alarms with Clear Alarms. That way for example, if a server was down, a Trouble Ticket would be automatically created in the ServiceDesk.
Netflow disk space
Hi, I am receiving emails from netflow indicating that Available free hard disk space is less than 50%. What sort of maintenance should I do to clean-up old entries and claim back some space. Thank you Ramzi
reopen or attach a file to PO after closing
I would like to know first, is it possible to reopen a PO? What if it was accidently marked as every item was received (which closes the PO) and then we discover one item was missing from the shipment? Second, I would like to know if I can attach a document/file to a PO after it has been closed? Like say a packing slip from the delivery.
Show Query Monitor on main page
Hi, I've setup an Oracle Database Query Monitor, which shows remaining disk space on ASM filesystem. I can see it easily in the monitor details, but I'd like to show it as a widget on the main dashboard. Reports are enabled for this value, but I cannot see any way to represent the output of the query.
Patch management for an air-gapped network
Hey all, A friend recommended Desktop Central to me for managing OS patches in a lab I work at. We have about 5 workstations all with XP 64-bit that are on a network air-gapped from the outside world (can't hook them up to an Internet connection). However I have one administrative machine in the lab that is connected to an Internet connection. Now I can move that machine between the two networks (have to make a NIC change and cable swap), so what I wanted to do is set up DC to download the patches
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