Installing Opmanager 8.5 Linux
Hi everybody, I have a problem with Opmanager 8.5 when i install on linux, the software installing good, but when i run StartOpManagerServer.sh the follow error apears: ./StartOpManagerServer.sh Java Home /software/OpManager/jre inside addon check Registering Add-On modules. SQLException while getting database connection. Check if database daemon is running com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Unknown database 'OpManagerDB' at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:936)
End to End Availability
I find the percentage value is wrong when looking at the end to end availability for a group of devices. For example: Server 1 - 97.5% Server 2 - 96% LAN - 98% Host 1 and 2 - 99.96% OpManager reports the average percentage (97.87%) for the group, not 'host x LAN x Server 1 x Server 2' which is the correct formula for calculating end to end availability (which equates to 91.96%) Can I change this?
Need new columns in Purchase Order Table
Hi, I would like to know how do I add new columns in the Purchase Module next to the "Items" in the tabular section (not in the General Section) eg.. Sno Items Item Description Part No UoM Qty Price I believe we can edit/change the related database/tables & add the the above two fields/columns. Its like a show stopper for our purchase dept. Appreciate some solution or alternate for this issue 'asap'. Regards, Subhani
Request Print Preview
Hello, First let me start with thanking you for making sure we can now send a request without having to scroll down. Good job, that was something we have been waiting for. It is also nice to see that the buttons are both above and below the reply message. This is really an improvement. (But to complain again: the default window size is still a little bit to small in FireFox (the buttons below are not visible, but that is not a (big) problem since the buttons are now always visible at the top. So
Application monitoring via OpManager through MiB
Good time of the day! I have a question regarding application monitoring. Is it possible to make OpManager to monitor application (our product) for any errors via MiB, and if yes, how it can be applied? Thanks in advance.
Availability Calculation (Percent)
When I run the availability report for last month (Dec 2009), the servers that show 100% are showing 29 days 21 Hours of uptime, when there is 31 days in the month. Can someone explain to me how the uptime % and Up value is calculated on the OpManager 8035 Report for Device Availability (server)? Thanks, John
With the Survey Link... Is it possible to....
Hi Guys, Just a quick one today. Is it possible to put $SurveLink in the Close Request Email? It's not good how the user gets an email when they close the call and then gets an additional email saying "Click Here for Survey" etc Can we embed the SurveyLink into the closure email? Thanks! :P
Windows server 2008 R2 server NAT server
Hello there. we have windows server 2008 r2 opened SNMP port all connection (domain, private, public) from opmanager server. wmi is successfully connected but snmp couldn't be conncted into opmanager server. all of server is working fine (win 2000, win2003) does any one have clue to fix this issue?
error when adding wmi monitors
When i try to add WMI Monitors to a windows 2008 server, i get this error : Error Access Denied. Troubleshooting Tip However, the link leads to http://manageengine.adventnet.com/products/opmanager/troubleshoot.html so i don't know what's wrong. I'm trying to add `Partition Details of the Device(%)` and `Used Disk Space in GB`. What can be wrong ? I even tried to add it to the 2008 device template, but that doesn't add it to the server.
Pending Approval to set status "On hold" automatically
Hi, is there any way to set the system so a pending approval sets the status"on hold" automatically and a given approval reopens the request? Thank you for your feedback in advance, Anne
What is the maximum size of a business view?
What is the maximum size a background image can be in order to use it in a business view? Thanks! Rob
headers within request templates
I would like to see an additional feature added to SD that allows headers to be created within the request templates and also allow grouping of new fields - similliar to the box around the "Requester Template".
default support plan
Hello, my question is about the default support plan. I have set up the mail server so that e-mails to the mail ids will route to support center plus Business Unit. When the request arrives the only information is the "To." Will the support center plus system automatically apply the default Support Plan for the request? This is the behaviour that i require. Thank you.
Problems starting SupportCenter Plus
Have a problem starting SupportCenter after installation. Installation when through without any problems. But when I choose SupportCenter Web Client it gives error: Exception in thread "main" java.lan.NoClassDefFoundError: org/apache/commons/httpclient/protocol/SecureProtocolSocketFactory. I have tried to reinstalled but still same issue. Please advise! Anna
operation hours for request due by time
Hello, My question is about how the support center plus applies the request due by time when it is outside of operations hours. For example, if a request is raised on the weekend, does the support center wait until the beginning of the next business day to start the SLA to determine the due by time? Thank you.
Help for requesters
Hi I'd like to be able to add help into the request templates for the requesters... a simple ? button next to fields that when clicked opens up some text set up by the sytem admin. Would be useful for things like priority and request type as these are concepts not all people instantly understand. Cheers Steph..
Business Rule Fetching Details
I recently modifed by business rules to state if request type = none to assign the request to a group. I've found after doing this that I cannot access my business rules anymore. If I delete them and recreate them without the request type=none, it works ok. I need to include the request type=none because the rule isn't executing properly because the request type is not mandatory on our request templates. The error I'm getting when I attempt to access by business rule is: FAILURE :Error while
paste screenshots directly in to description filed
I would like to see an additional feature added to SD that allows users to paste screenshots directly into the description field of the request similar to what is already available when submitted via email. Currently, when submitting via the web portal requesters have to attach this as file which is time consuming and not very user friendly.
Redefining status
Hi, Currently, the 4 defauls statuses (Open, Onhold, Resolved and Closed) cannot be changed or deleted. However, each business unit could have very different workflow and this should be more flexible. For example, for some unit, they want to call 'Submitted' instead of 'Open' due to its own terminology. Also, for some unit, they want to have only open and closed. (which is rare, but some do) So, the ability change and delete default statuses will give more flexibility. Is this feasible in the
Upload progressbar
Hi, We regularly need to upload large file to the solutions module. But as it is now we can not see if anything is actually happening. So would it be possible to get a progress bar so the we can see that SCP is actually doing something? Regards, Allistair
does anyone know what the maximum number of nodes that can be connected to AdventNet webNMS opmanger?
does anyone know what the maximum number of nodes that can be connected to AdventNet webNMS opmanger? Specifically for LTE (eNodeB, EPC-Embedded, HSS, PCRF, P-GW)
Modify Request Views for the Contacts
Hi there, When the Contacts Log in to support center plus under Contacts they have many default filters that can be applied to the request view. We think it is too confusing for them and would like to be able to remove some of these View filters eg. My pending Requests. So can we modify/customize the View filters??
Can't add IDirect 5100 devices.
Dear All, Can't add iDirect 5100 devices. I have tries to ping test with both bi-direct. work's fine. But, in OpManager we can't add the devices. There is showing "Device not reachable" How to solution? Thank you in advance.
Unable tp access jarfile .\classes\OpManagerStartupClasses.jar Error After Restore
Hi there. My company users Opmanager 7.X to monitor the servers and now i'm getting started with this product. My first task was creating a new server to substitute the problematic older one, so I made a backup using the command line commands available on online help and I did a backup of the old Opmanager. Now, I had created a new machine with a 64Bit Windows Server 2008 and with the last version of Manageengine Opmanager 8.5 (I think that this is the last version of the product). I make the installation
unsollicited traps
Hi, I discovered the "unsollicited traps" window where traps, not recognized by a rule, are placed in. Now i've added some trap processors and it would be nice to have some function to re-process the unsollicited traps so they get processed after all. Is this possible ? Regards, Sebastian
How to use Microsoft Certificate with AD SelfService Plus
Hi Sirs, I need info to use a Microsoft Windows 2008 Certificate with the AD SelfService Plus instead of the certificates described in the documentation. Any suggest ? Thank you in advance. Giovanni Coa
How to best implement a netflow probe?
I have questions around using a netflow probe with Netflow Analyzer. How would NFA display data that has missing or incorrect ifIndex fields? What is the best way to setup and use a netflow probe with NFA? e.g. sourced from a data tap. Any recommendations for a probe that works well with NFA? Or specific features to look for. Thanks for any advice
How to Turn off Solutions entirely for non-logged in users
Hi, I would like the wep portal screen to not include anything concerning the solutions. Is there anyway to remove all of the solution componants from the customer web portal?
Users not 'mail enabled' ? can't change 'mail' ldap attribute ?
I need to bulk modify the 'mail' smtp attribute of my users so that servicedesk sees their email addresses. If I try to use the exchange tab to do it, it doesnt return any users under 'mail enabled.' I can modify the 'mail' attribute under 'custom attributes' in modify users, but i cant tell it %givenName%1%sn% like I can under the exchange side. Help !
SS doesnt read Custom attribute value
I have created custom attribute "Division" in Self service (SS) as a series of Tick boxes (although the problem relates to Drop down and free text as well). Tick boxes available are ICT, IS, Finance if i login to SS and set my Division to IS and click save it saves it to my AD record with no probkem. If i then exit the SS screen and relogin the Division value has returned to ICT (the top value on the list) If i click SAVE without changing anything (remember my Division value was set to IS) it is
schedule reports problem...
Hi, I have a problem in schedule reports. I had a technician. I made some reports whit this technician and scheduled this reports. Only this technician saw this reports. After that I deleted this technician and all reports deleted too. I made all this reports again whit another technician and schedule this reports again and see old schedule reports are not delete and system send two same mail about this report. I want to delete old reports. How can I do this?
Issues while applying license
Dear Customers, If your license information is not updated even after applying a new license, Restart the EventLog Analyzer service and check. If the product license period is expired and you are not able to apply the new license using Web Client, please follow the below steps. Go to Windows services and stop the service "ManageEngine EventLog Analyzer", if it is running. Go to the command prompt and go to the folder <EventLog Analyzer Home>\bin folder and type the following commands. 1. Shutdown.bat
Contact login options (edit request?)
Hello, First of all. It is great to see that we can now turn off the account information for contacts, so we don't have to worry about putting information at the accounts that the contacts should not be able to see. Good work! Now the question is: Is there an option for contacts to edit requests? For instance: close, add additional information or assign to a support rep. That would be nice to have. We also tried to make a support rep with hardly any options. But still there are options to see the
Upgrade to 6.1 issue
Hi, I upgrade all my installation of ELA to 6.1 version. On two one I have this problem: hosts show always 0 log. If I create a report there is no data. But if I click on "show last 10 event" on home page (last right icon), the last 10 event are correctly displayed. If I look at Host Detail page the "last message on" are correct. If I search on filesystem on the directory for the archived files I find it. So it seems that data are present but they are not correctly displayed. Some ideas ? Bye
Event Log Analyzer cannot start
Hi everyone, the evaluation period of my Event Log Analyzer installation was expired. The program automatically switch to free edition and I was able to cllect logs from 5 hosts. After a server reboot the service starts normally but if I connect to the web client I received the "page unavailable" message. If I launch the run.bat script I've got the option to insert the path of the license file (I don't have a license file for the free edition...) and the program won't start. The Windows Event Viewer
How acess App Manager using a friendly URL?
Hi All.. Actualy here on our company we access app manager using a adress like http://server:9090 and i have a friendly adress created, but i don't know how i configure it on apache. http://appmanager.company.com.br Can someone help me to configure it? hehe Thanks in advance :)
Monitor Windows Services - Notify when its started
Hi All, This is an opposite of usual monitoring, is it possible to monitor a disabled services from starting? E.g, Telnet service that included in windows server should not be started. In the event someone start the service, OPM should trigger an alert and send email notification. -- Regards, Anandharaj System Engineer (Unix / Linux)
Replying to unassigned ticket
Hi guys... We are a small shop, and sometimes we are all on the road when a support request comes and we are not able to pickup / assign the ticket from a web browser when on the road, yet we still need to respond to the ticket. We have shut off "Contact Notifications --> When the request is updated" because of the amount of email that was being sent to our clients during normal operations. The draw back to this is we have found that if we reply to the ticket via email, the requester fails to get
Is there a way to automatically split closed ticket?
We have customers that will take the last e-mail they got from us and reply to it to report a new issue. As the old ##ticket No.## is on the subject line this this appends the e-mail to the old/closed ticket and we need to manually do "Split as New Request." Is there a system setting where if a closed ticket gets e-mailed that SupportCenter will create a new ticket instead of auto-responding with the old closure/resolution message? TIA, Marc
AD Permissions
Hello, I would like to know how a fresh install of Manage Engine, when running as a server is able to modify domain groups when I have never provided authentication information?
Next Page