Support Center Plus license
Hi. what happens after the annual license expires? does the software continue to work but without support? does the software continue to work but in free mode? does thh software lock you out? Thank you.
View last x event log entries for all servers?
I'd like a report that let me see the last x number of event log entries for all (or selected) servers. Is that available right now?
change requester
I would like that some users (i.e. admin) have the right to change the requester. This is very useful in this scenario: in our org. IT dept costs are split between other departments, internally, by the time spent on each task If an user from let's say "Facilities" is emailing us with a request of a user from "Marketing", which actually benefits of the request, "administrator" should be able to change the requester, otherwise "Facilities" will be charged instead of "Marketing". Thanks!
ALL URL Monitors are lost
Hi, today suddenly ALL URL Monitors are lost. All other stuff seems to work fine. I' m just checking. I attach the logfiles; maybe someone cant find out what happened ?!!? Thanks, Henrik
Backup Opmanager Settings
I want to migrate Opmanager to a new server. I want to backup the settings from the old server, but not all the data. I've used the DB backup utility in Opmanager, but i dont need everything. Is there a way to backup only settings and reload on a new server?
Notification Rules help
Hi Does the Junk Notification Filter only allow 2 rules? I had 2 rules in there, and tried to add a 3rd and when I did it deleted one of the ones that was there. Is this normal? Cheers Hunt
SupportCenterPlus License
Hi In SupportCenterPlus License I read: "Under the Subscription License, the Licensed Software is licensed only for the intended duration." My question is: How long is the intended duration for SupportCenterPlus? I didn't find this on the web side and in the "AdventNet Software License Agreement", so please answer as soon as possible. Kirzi
ADManager Plus - Create a helpdesk tech and grant that person the ability to manage only one security group
is it possible to create a helpdesk tech and grant that person the ability to manage only one security group? If so, how do I do it?
Add information to request
Customer send an email with a problem. Then they call me about the same problem as the email, then i want to add some information about this to the request. How to do that? Im using 7.5.0 7512
Send email to all contacts?
Is it possible to send an email to all contact or selected contacts?
Group email problem
Hello, I am trying to set group emails to auto assign requests to different groups. I have email address suppor@hd.com with it@hd.com and BS@hd.com set as aliases. The group emails have been allocated on the admin>groups page. However emails sent to it@hd.com and BS@hd.com do not get assigned to there respective groups. SD+ Version 7.6.0 Build 7606 Outlook 2003 Please help.
Change port that traps are received on in OpManager 8
I recently had a problem with OpManager and in the end, had to shut it down, repair the DB, start and start it back up. When it started back up, it worked fine except I got this error: Port 162 needed for receiving traps has beed occupied. Please free the port. We only have a trial of opmanager right now, so the other program we are using for network monitoring is currently using port 162, but it can forward the traps to another port. So I am wondering if there is a way to change the port that
Managed Software
When I try to add a product that comes under the software category I am asked to select a managed software . The only choices that I have are Microsoft OS's. How can I add to that list or what is the work around if I can't add to the list? Current version is 7018.
Asset scan at logon via script
Hey there; Surely someone's asked about this before. Sorry for the repeat if that's so. I'm having trouble finding the documentation for setting up asset scans when the user logs in to the domain. Asset scans based on a schedule are great, but I'd also like to be able to do so in a windows login script so that computers not powered on during the scheduled scan are counted. Can someone please point me to the right documentation to do this? --James
No Data Gathered in Availability Report
Hi, Would like to refer a problem we've just encountered in OpManager. Last July 3, 2010 we we're still able to received Availabilty Report for selected devices. But on July 4 and July 5, the report were no longer able to gather availability of these devices. The report was sent with no data in it. Your assistance is very much needed. Thanks in advance.
Downtime Scheduler by Services
Hi, Would like to request to add "downtime scheduler" by service. This is an additional to what we have now -> by device, by URL monitor, business views, infra category. -- Regards, Anandharaj System Engineer (Unix / Linux)
Refresh interval time on widget
I want to set refresh interval time on all widget now only real time widget can set it I know Opmanager have a CCTV feature but when CCTV change dashboard widget will refresh but the real time widget will clear previous data and start plot graph again. If you can make it the Opmanager dashboard will be perfect dashboard.
Removing a counter from multiple devices
I've never had to do this before, and am slightly nervous to experiment based on the number of devices in our system. We have a counter that stopped working on all of our monitored servers. I've found that removing the counter and then re-adding what appears to be the same thing makes it function correctly. Unfortunately, the counter is defined on several hundred devices, many of which have been customized beyond the device template that they are associated with. The counter in question was defined
Ignore VLAN interfaces
Is there a way to ignore interface types? I have several VLANs that are being matched as an Ethernet interface at 1gbps so the thresholds alert. I'd like to ignore the VLAN interfaces and just gather data on physical interfaces. For thresholding as well.
Enable AD login for support rep issue
Hi, I had 3 business units and was working on Snowden Internal business unit. (Snowden Internal, Neuroverse, Rio Tinto - Reconcilor) I changed business unit to Neuroverse and imported support reps and enabled AD login for them. I confirmed the support rep had business unit admin role only for Neuroverse. (Refer to SupportRepDetail.jpg) Then, I logged in using his AD login details, it was directed to Snowden Internal and showed no contents. (Refer to Dashboard.jpg) Isn't it supposed to direct to
How do I can create "Member of" group on AD Manager plus?
Hello, I am "brand new" in this discussion group. I installed AD Manager plus Version 4.4.0 Build Number 4412. I can't find out how I can create "member of" on a template. Maybe somebody can show me the path..... Regards, p.
AD Manager and AD Auditor
Hi, Is there a way that AD Manager and AD Auditor can be combined to make a single product to cover all security requirements? If not, are there licensing price breaks to take into consideration the use of both products? Martin
OpManager 8.7 - Widgets
Hi, In this new version, the widget "Last Polled Bandwidth Utilization Value" show now in the top menu a new line: "Last polled Bandwith utilization value for (interface_name)". Is it possible remove this line? Due to this line is too long, all of my CFTV that had this widgets are misaligned. Thanks Paulo Santos
License Additional Fields - multi-line field not working
Hi I working with SD+ 7.6.0 Build 7608 When adding a mutli-line field as an additional field to the licences, this one is not displayed and I cannot enter data into it when editing a software licence. When adding a single-line field as an additional field to the licences, everything works fine. Marc
Auto fill the Ship to address field in PO
I've noticed that in the PO process, you have to manually type the Ship To address. There should be an option to fill this field based on your Organization Details. Is this coming soon? Is it available now and I just can't find it?
Task Report
Hello, I am in need of a report of tasks assigned to technicians that are NOT associated with a specific request. Thank you
VMWare ESXi monitoring not working
I have some problems with monitoring the VMWare ESXi servers. I did the following things: VMWare Esxi - Enabled SSH - Enabled SNMP + String + Agent started OPManager - Imported the ESXi machine. - Tested SNMP credentials (working ok!) - Tested Login credentials SSH (not working!) - Tested some SNMP monitoring (example: CPU Utilization, not working!) So finally the SMNP string communication is working but that's it .... I don't see the virtuals etc. Can someone help me with this. I've checked the
Is Opmanager ready to monitor Vmware Vsphere4 esx servers?
Just wondering if Opmanager changes for the new Vsphere4 monitoring are in place yet. What build to I need to be at?
How to ignore offline guest on VMWare
Hi All, Last week I update opmanager service pack 8700 for Virtual Device issue now I have some problem about offline guest on ESX Server. When I try to add ESX Server to Virtual Devices Infrastructure all guest will add to this infrastructure include offline guest then I delete all offline guest from this infrastructure but after that Opmanager will rediscovery the guest device will detect and include to virtual devices infrastructure again. How I can ignore the offline guest in virtual
ESX Server Discovery
I have 9 ESX IBM blade servers that I am tring to discover with SSH. I have the root user id and password but still unable to connect. I suspect that I have the wron command prompt or user and password prompt. Can anyone help?
OpManager-8 VoIP Monitor help needed
We have OpManager8 build 8052 and I have some questions regarding VoIP Monitor. I setup some monitors (one through an MPLS network and another via IPSEC tunnel) that work fine but when I configure additional monitors configured the same way for additional MPLS and IPSEC tunnel sits they do not collect data. Whe I click on the "Troubleshoot" link I do see that the SNMP creds and source router are green and successful.
How to disable/delete a group
Hello, I want to remove a group from the list of available groups for a specific site but I don't want to delete it, since I will lose all my history for that particular group. If I delete the group the message "Can't delete because the groups is in use by another module" (or something like that) and I really don't want to go ticket by ticket change it to the new group. When I try to rename the group, it changes but on the resolved tickets the new name appears when actually that group didn't
Deleted Probe
How do i recover a deleted Probe...
Import support reps ONLY in business unit
Hi, I am using the latest trial version of SupportCenter Plus. I have imported support reps from AD in business unit. I successfully imported them, however they are added as global support reps rather than support reps only for the business unit. When I even add support reps manually in business unit, they become also global support reps sitting in Admin -> Global Settings ->User and Related Settings ->Support reps. (with Administrator privileges selected). How can I import/create support reps
Last Successful Scan Report
Hi, I've found this code in the forums for a query report to tell me when the last succssful scan occurred on my discovered hardware. Can someone interpret it and tell me if it's still valid? select si.WORKSTATIONNAME, date_format(from_unixtime(ah.AUDITTIME/1000),'%d-%m-%Y %k:%i') "Audit Time" from AuditHistory ah left join SystemInfo si on ah.WORKSTATIONID=si.WORKSTATIONID where ah.AUDITSTATUS ='SUCCESS' I try to run the query but receive the error:- Error While Fetching Ajax Response : Unknown
NetFlow Counting Twice the Bandwidth
We are trying to calculate how much bandwidth a particular IP is sending out of our network. We are testing this by downloading a 128MB file off the network. NetFlow Analyzer is however reporting 2+x as much traffic as the actual file being transferred. Is there any reason this could be happening, and if so is there anyway to prevent this? NOTE: I'm currently using the trial license.
Cisco 3845 router with sub-portchannels and sub-serial interfaces
Hello, I am having an issue with seeing outbound traffic on NetFlow Analyzer for my Cisco 3845 router. Below is interface configuration. ip flow-cache timeout active 1 ip flow-export source Port-channel36.1 ip flow-export version 9 ip flow-export template options export-stats ip flow-export destination 10.8.1.10 9996 interface Port-channel36 no ip address hold-queue 150 in ! interface Port-channel36.1 encapsulation dot1Q 1 native ip address XXXXX ip flow ingress ip nat inside ip virtual-reassembly
Create ticket via email without sending notification
Hi, We receive automated error reports from our production servers. These servers can not receive emails. So every time the server sends an error report, SCP tries to send a ticket notification. But because the server can not receive emails our exchange server returns a “failure notice” which creates a new ticket. Now I would like to know if it possible to create a rule to stop sending notifications to certain email addresses but still create a ticket? Regards, Allistair
Credit Based Support
Hello, Does the "Support Centre Plus" application support customer on a Credit Base Cover system?
Add comments to state change
I would find it very usefull if I could add comments to the state change. E.g. if asset state is changed to "in repair" it would be great to have a comment field where I can add for instance the RMA number or other details. That way I wouldn't have to search through the tickets to find that information. Even better if it would be a required field - that way I can ensure our technicians have to enter information related to the state change. Currently if the technician forgets to open a ticket related
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