Service Desk Workflow
Hi All I really hope somebody can help me. We use ITSD Plus and have 30 active technicians across a variety of groups. I.e. 1st Line, Server Support, facilities etc I have a group that manages development requests fand need to restrict access to that group to only management. This is to stop the dev approvers from getting swamped with ridiculous dev requestsn and will also assist with our approvals process. Is this possible or am I needing the change control module? Any advice will be geatly
Parsing emails....
I love the Approval function in 7.6. What it is lacking is the ability for the user to respond by replying to the email. Would it be possible to do this by using the parsing function so that one can set the request to approved? Thanks.
Using HTTPS logins
Am I missing the obvious here? I don't see any discussion on enabling HTTPS logins for OpManager, yet I can't seem to figure out how to do it. Under SDP I'd use the changewebport tool and do port_number https, but this doesn't seem to work with OpManager. The sad thing is I've done it before and forgotten what I did. Quick pointer anyone?
How to add Data/time column when use advance search (search from Aggregated Logs Database)
Hi ! I use Advance Search with search from Aggregated Logs Database. I want to see Data/Time in "Conversation Reports" but i don't find it. Please help me.
Using Netscreen with Firewall Analyzer - Can only see traffic from the trust interface
Hi There, We have recently downloaded the trial package of FA and have configured it to log and analyse traffic from our Juniper Firewall. This is all working fine, except the traffic analysis only appears to be processing traffic from the trust network. We were looking to FA to provide analysis of external attack etc. The raw sys logs contain traffic for all zones, but the traffic logs only appear to contain information on the trust network. Is this a configuration issue or is FA designed to monitor
Fortigate 300A configuration help
Will support please post the exact steps to configure a Fortigate 300A and not just paste the generic steps? The generic steps are not applicable with regard to WTELF. Thank you.
WebTrend format with Fortigate
Hi, I try to test "Firewall Analyzer 4" but I have some difficulties : My firewall is a Fortigate-60 and I did setup the logging option at WebTrend... (I tried Syslog on port 514 but "Firewall Analyzer 4" didn't recongnize the data.) The problem is "Firewall Analyzer 4" don't receive any log. On my Fortigate, I can't setup the port for WebTrend (just an IP adress... where to send the log) and I don't know if I have to configure a new Syslog server in "Firewall Analyzer 4". There is only two "Syslog
Traffic Utilization Link Speed
Hi, In Netflow Analyzer 7.5, you choose an index, click Traffic and then Utilization and the report shows Link Speed measured at 1.0Mbps. This isn't an accurate relection of our 40Mbps line. How do we change this to anything other than 1.0Mbps? CHeers
Vendor address field
There is a 10 digit text field in the Address block when entering a new vendor that makes no sense. So, we have seven fields for address: 1 Line: 10 Digit 2nd Line: 1st Street Address 3rd Line: 2nd Street Address 4th Line: City 5th Line: Postal Code 6th Line: State 7th Line: Country Everything works except for that mysterious 1st line. Example: 1st: Blank 2nd: 123 Main Street 3rd: Suite #1234 4th: Some City 5th: 12345 6th: Some State 7th: USA When looking at a P.O., this is what is displayed: [blank],
No reports for script monitors?
Hi, I have searched back and forth, so far to no avail. Is there no way of seeing more than the last hour of output for a script monitor? Except for the response time? If that's so, consider this an urgent feature request. Ingmar
How to configure snmp trap on Linux device?
Dear All, How to configure snmp trap on Linux device? When linux device is down, I want to send snmp trap (Device down, Interface down etc.) to OpManager. Thank you in advance.
MSSQL 2008 migration
Hello, We are currently running OpManager 8052 on Windows 2003 R2, and our database is on another server running SQL2005. We are looking to migrate the database to another server that is running MSSQL2008. Is this possible? If it is possible, are there any special instructions to migrate from MSSQL2005 to MSSQL2008? Thanks, David
Packetlogic Custom Monitors Problem
Hi Team We are working on Packetlogic device and create custom monitor for them. But SNMP is working and interface is working, but when we create custom monitor it responds in mibbrowser from Admin page also in bin folder mib browser. Main problem is when device answers to snmp, it gives generalvalUsage.0-->>1 so we add custom monitor with both .1.3.6.1.4.1.15397.2.1.104.6.1 and also .1.3.6.1.4.1.15397.2.1.104.6.0 but when test monitor we get no response. When creaing custom monitor we select
Auto Fill
Hi I was wandering is there any way or tools for auto fill to use for Service Desk like I make one profile for one technical with Priority - Category - Group ... ect then any request i can i assign it whit this profile. I think it will help the agents :)
Additional Column on Requests Page for Resolved Date
Hi Would it be possible to add an additional column into the selection list for the 'Requests Page' for Resolved Date. As when the work is completed for a request we change the status to resolved, it would be useful to refer to this in the main view rather than having to run a report or go into the request history each time to find it out. Regards Mike
How to remove the traps in the Unsolicited list Traps of Alarms tab?
Dear All How to remove the ALL traps or particular traps in the Unsolicited list Traps of Alarms tab? Thank you in advance. Ko young Suk.
Device dependency Improvement
Dear Team, as you know today every organizations have redundant Switch, so there is very less chance to Switch goes down. Many customers have requirements that device dependency should be @ (Switch) Port Level. For example in some scenario Like Blade Servers with redundant Fiber / Ethernet switch. If we restart server we are getting alert from Servers as well as Switches, but if we have Device dependency Improvement on port level then we will get only alert massage from Server not from switch, also
OPManager monitoring service which targets?
Hello: 1 OPManager inside, the server monitoring indicators have many more in V8.7 which temperature, voltage, health status. I have a question for the IBM blade server can only server? On the rack-mounted server can not detect it? 2 In the later version, you can support the servers, routers and switches, fan speed, CMOS battery capacity, error warning lights? ? 3 for the server such as IBM, HP they are monitoring through the IPMI protocol, whether to develop a time when you can support the agreement
I have a problem with email configuration.
I'm implementing a new project at the company. For this reason i was a software with characterics similars of servicedesk. I have been testing this software. i'ts amazing. But i have problems with the email configuration. The server can´t communicate with software. Greetings. Denisse
bookmark requests ...
Hello as a coordinator or an ICT manager, it would be very interesting to be able to bookmark some requests in order to observe the progress of the request. Marc
AppManager HostName cached
Hi , We are using App-manager build 9200. We are facing problem while adding IIS monitor . Scenario : Initially we were having a server name ibsasm1.x.com (x.y.x.171) . Same was configured in Appmanager for monitoring of Windows, .Net & IIS and was working fine. After that we need to use this server in another application with same ip .thus we deleted ibsasm1 from appmanager. Now , when we add the IIS / .net on (x.y.x.171) the monitor gets added but it shows host name as ibsasm1 only . however same
Custom Monitor Polling issue
Hi, We have a problem. FOR INFORMATION =============== we have created Different custom monitor for to poll values like , cisco ios , seriel number, model , hardware.this are string data. for example i have created 1 custom monitor like "serialnumber " and i have applied it on device type " cisco devices " where we have like 600 routers . Once we have created ,checked and applied this monitor on "device type" like cisco device ,i have seen that on the day when i have applied this monitor " cisco
Problem deploying msi or exe
I keep getting the same error: Could not copy the installables to the client computers : The system cannot find the path specified. I'm not sure what this means which path can't be found ? The share which has the msi or the destination? I added a package and the msi is on a file share. I can install patches just fine but software deployment fails with this error every time.
Can Additional Fields Hold URLs that are 'clickable'?
I have seen a number of SupportCenter Plus and ServiceDesk Plus forum postings that discuss the storing of URLs in text format additional fields (e.g., someone wanted to store the URL for a web page that contained a picture of their requesters). However, as far as I can tell, a URL held in a text field is not displayed as a hyperlink within SupportCenter Plus. So you have to copy the contents of the field and past it into your browser address bar to be able to link to that web page. You can't simply
No VPN traffic tend data when monitoring Cisco ASA
Hello, I am trying to monitor two VPN L2LTunnels from cisco ASA 5505 FOS 7.2.2. I do not have any vpn data usage. I have logging informational traps set on the ASA. Is it possible to measure how much total and separate bandwidth the tunnels are taking. I am using the following Firewall Analyzer: Build Version : 6.0.0 Build Number : 6000 Service Pack : - Build Date : 26_Aug_2009
Make remote connection from anywhere - Service Pack 7512
ManageEngine Servicedesk Plus - MSP has released its latest upgrade pack over 7500 and is available for download now. We are glad to introduce a Remote control functionality with the capabilty of making connection over internet and access any computer across networks.This feature will be a added value for Managed Service Providers to access client's desktop from a remote location. ServiceDesk Plus - MSP has integrated with Zoho Assist, and one concurrent session with unlimited number of meetings
How to handle people who rotate on call?
We have a number of situations where we would like to assign certain work orders to different people based on a schedule. Has anyone discovered a way to do this?
End of support for OpManager Versions 6.x and 7.x
Hello Users! With the release of OpManager 8.x version in February 2009, and the work for the next major release well under way, we are announcing the end of support for the older versions- OpManager version 6.x and 7.x. The specifications of the announcement are available here . We will be happy to assist you with any queries you have. So feel free to post them here or write to us at opmanager-support@manageengine.com. Best Regards Vidya OpManager Team
Supportcenter Plus does not show Portal Page
I got problem after old license expire. Now I just add new license, but I found that Portal page menu is gone. And cannot connect to http://support.thepractical.co.th:8080/sd/SolutionsHome.sd", It shown that page have been disable. I cannot find the menu "portal page" in admin menu. Please advice me how to enable this. Thank you in advanced Matee Witawasiri.
SNMP Trap issue.
Dear all, There is SNMP Trap (eg., Warmstart, Coldstart) about device down. But I couldn't SNMP Trap about Device Up. Thank you in advance. Ko Young Suk.
Level of Admin Rights
Hello Support Team, I would like to user Desktop Central to know who the currently logged on user is for a machine on the domain. The Active Directory Team is hesitant in providing me Domain Admin Rights. Is there any lower level of administrative access using which I can check currently logged on user through Desktop Central. Your help is greatly appreciated. Best Regards,
Invalid License File - Error code : 535
Hi, i got this error MSG when start the application, what i can do right now? could you please offer your help to me. thanks (mikeay@gmail.com
Billing and Project modules
I was told by AdventNet a while back that there would be Project and Billing modules implemented this year. Is there any news on these features as for us they would be extremely useful? Thanks for your time.
Receiving alarms without monitor
Hi again! I am monitoring some printers. One of them has an alarm message that the toner level is 10% and the threshold value is 15%. The correct statement is that the toner level is 10%. But the threshold for this monitor is set to 5%. Therefore the alarm is wrong. I cleared the alarm. 5 minutes later it came up again. I cleared the alarm again and deleted the monitor. 5 minutes later it came up again. I remember that when I added the device (few months ago) I set up the threshold for the monitor
Compatibility
Hi, Could someone confirm if Opmanager 8.0 (8052), using respectives addons, can monitor the follow products?: - Windows Server 2008 R2 - MS-SQL 2008 - Microsoft Exchange 2010 - VMWare ESX 4 If not, when it will be available? Thanks Paulo Santos
what is the scheduled date for the next update / patch
I would like to know when the next update / patch for Opmanager will be released. Where can i find that schedule ?
ssh-based FreeBSD monitor not alerting when sshd daemon dies
We've setup several FreeBSD machines to be monitored using ssh logins. As a test, when we shutdown the sshd daemon on one of those machines, the monitor for that machine did not send out any alert indicating that the machine was "offline". The monitor simply stopped polling. The poll cycle was set at 1 minute, and we waited in vain for 30 minutes for an alert to be sent. Or even an indication that there was a problem. The monitor show the FreeBSD system as "green" the entire time. The only indication
Accessing the database with .Net
Hi, Currently we have a website which our users login with their AD account. Upon implementing this feature, we want to require each user to update their information. How can we query the database from our website to check if the user has updated the appropriate fields? FYI: We are using ASP.NET C#, but if you have a VB example that's fine too as we'll make the required translations.
How to Query the Database via ASP.NET
Hi, We have a website which users login using their AD accounts. Upon im plementation of the ADSelfService Plus software, we'd like to query the database to make sure the user has already provided their password questions/answers. How can we access the database via our website to query the database and check to see if the user has provided such information described above (so that we can then redirect them to update such information)? FYI: We will be implementing this in C#, but any VB example
Does the installation of AD SelfService Plus require a schema extension to Active Directory.
We have the standard edition installed and are thinking of upgrading to the professional level to access the GINA extensions. Will this require an Active Directory Schema extension/change? Thanks!
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