Can Additional Fields Hold URLs that are 'clickable'?
I have seen a number of SupportCenter Plus and ServiceDesk Plus forum postings that discuss the storing of URLs in text format additional fields (e.g., someone wanted to store the URL for a web page that contained a picture of their requesters).
However, as far as I can tell, a URL held in a text field is not displayed as a hyperlink within SupportCenter Plus. So you have to copy the contents of the field and past it into your browser address bar to be able to link to that web page. You can't simply click on the URL within SupportCenter Plus.
Is this expected behaviour? Or should SC+ display all URLs held in text fields as proper hyperlinks?
Thanks.
However, as far as I can tell, a URL held in a text field is not displayed as a hyperlink within SupportCenter Plus. So you have to copy the contents of the field and past it into your browser address bar to be able to link to that web page. You can't simply click on the URL within SupportCenter Plus.
Is this expected behaviour? Or should SC+ display all URLs held in text fields as proper hyperlinks?
Thanks.
Topic Participants
jeff.g
ServiceDesk Plus
Andreas van der Gugten
SupportCenter Support