Notification problem
I have problem with saving telephone numbers in all notifications. Whenever I want save: +33 (0)1234 1234, I get 33 (0)1234 1234 The plus sign (+) in front of the number always disappears. It happens with all the notifications. Any idea? Thanks
PolicyStatusUnspecified error - Error Code : 80004005
I am getting the following error after installing the latest service pack (4050). The ADAudit Plus is telling me to Configure "Default Domain Policy" to enable auditing events for domain (although it had been done before) and it gives me the error above when I click to configure it (even though the service is running with a privileged account). The domain controllers are all Windows 2008 R2.
Ability to add graphs to Query reports
Could you look at the option of tying in the graph module with query reports. It would be so good to be able to create a custom report of various stats by month and then be able to show them in a graph WITHIN the application. Appreciate this is probably a big ask, but don't get anything unless you ask and atleast there can be an assessment of priority and demand for this as well. Regards, Andy
Duplicate critical Status in Business view
Hi All, We have a problem with Business views we've created that contain shortcuts to other business views and the shortcuts to those views show as device critical when no devices associated to that view show critical. More specifically: When a machine belonging to a specific business view and not used in any other, changes to the status of critical another business view alarms together for the same problem, but there is no link or reference of this machine in the second. Can anyone provide
Ability to enhance message sent in alert
We often alert on errors in the Windows event log. many of the events have very cryptic descriptions and don't provide any information on what needs to be done to address the problem. It would be nice if alerts had a "custom message" field that would alow us to explain to the technician where to go to get information or how to address the problem.
Data for NIC interface are not collected
Hello, Since 3 days, data stopped to be collected for NICs interface for all devices. I'm using OPManager 8052 with MS SQL back end. I saw that for all edvices, it is not showed and maybe collected. I need these data which are included in management reports Can you help me quickly on this matter ? Best regards Philippe
Opmanager 8.7
I couldn't actually download 8.7 via the upgrade links because the UK/Britain/Great Britain/England is not listed in the country drop down. Undeterred I downloaded it from the trial link and installed it, eager to see the support for vSphere 4. Irritatingly, it has only picked up our 12 vsphere servers as linux boxes, exactly the same as 8.5 did, I've rechecked the community strings are correct, which they are. Any ideas please?
When will version 8.7 be ready?
Good day. According this blog http://blogs.manageengine.com/opmanager/2010/05/24/what-s-new-with-opmanager-8-7-webinar version 8.7 is "just about ready". Please is this true?
Blocking the IP and MAC Address.
Dear OpUtils Support Team, Our korea's many enterprises wants to blocking the IP and MAC Address. And they are interested in OpUtils product. But the OpUtils is impossible taht the IP and MAC Address is blocking NOW. Can you plan the support in Roadmap?
View Request CC
In many of the email requests we receive in SD+ have other people as CC or BCC. It would be nice to be able to view that information by default. Now we can only check that information by clicking "reply" and check if SD+ is using the CC field. Sometimes there are CEO's and even people that matter as CC. /lakend
Exporting a Report
I've created a URL Report, however I am only able to create a PDF/CSV of the Top 5 - 25. What I need is a report/export of all URLs. I would like to report/export all URLs a particular host has accessed not just their Top X sites. When I click the view-all on the results page, the export function goes away. Is there anyway to export all URLs (given certain parameters) to CSV?
GINA and Citrix
Hi, We are just demo-ing the AD Self Service product, and want to know if the GINA extension will deploy and work correctly within a Citrix environment? Any info would be appreciated. Many thanks, Andy, UK.
Group Policy Modified by?
Hi, We would like to see a feature specially in Group Policy to know which admin has modified the policy. I haven't checked yet whether I can do that or the report geneerates that feature, but it would be an added advantage for us admins to find out who did the change. John Francis
Assign Asset with Business Rule
Is there a way the business rule can assign an asset? This could be very handy when e.g. a printer sends an e-mail to servicedesk with the error message. This printer could be automatically linked via the asset to the problem. At this moment, this is still a manual action creating time.
Can Not Scan Inventory
When I Scan workstation using IP it gives following error:- FAILURE :Database exception while discovering workstation. Please report the problem to the system administrator, with the Error Code - 1,163,246,398,808. In network scan it also doen not add any inventory. I am using RED hat enterprise 4.0
Disable automatic e-mail -> ticket convert
Accordingly FAQ http://www.manageengine.com/products/service-desk/faq.html#RequestCreation3 all new e-mail without tracking number converts to ticket. How disable automatic convert ?. But SDP must continue fetch e-mail. Is it possible ? Thanks in advance. BR, Basil
Change Service Account Password
We need to change the ServiceDesk Plus Service Account Password. Can anyone tell me where I all need to change this password to make sure that ServiceDesk Plus continues to work as needed.
NFA Database fine tuning
Hi, Can you please tell me the exact syntax of fine tunning the NFA 5.0 database. I have dell server with 4 GB RAM and Intel 3.60 Ghz Processor. Please tell me where to apply the commands. Thanks, Ali
Report on Notes
Hi, Is it possible to run a report on technicans to see how many notes they have updated during a set time period. Thanks
Customer get a notification update when an internal note is added to a SR
Hi ManageEngine, The notification option "When the request is updated" configured in Admin tab - Notification Rules - Request tab - Contact Notifications - Acknowledge Contact by Email, sends an email to the contact even if the note added was internal (From within a SR - Actions - Add Note - leave unchecked "Show this notes to Contact also"). I think an email should only be sent if that option is checked. Thanks in advance, Roberto.
XMPP Support
Hi, I can't find any documentation to confirm that there is support for alert notification via XMPP or similar. Are there any plans to support this option in future? Thanks in advance. Mike
Exporting Functions
I've created some URL reports. However, when I try to export the data, or view the PDF, I am only able to get the Top 5-25. When I click the 'view all' button, there is no export function. For example, I'd like a report of all URLs visited by a particular host - not just their top 5 or 25. Yes the data is available on the screen, but there is no report/export function so I can send the data to appropriate mgmt. I've even tryed to create my own SQL query in the DB Console, but that is limited
Can you assign to particular device the IP address?
Hi All, Can you assign to particular device the IP address? Our customer wants to assign to particular device using OpUtils tool available IP address. Is it possible? If it is impossible, can you add this feature in the future? Thank you in advance. Ko Young Suk Telemant Corp.
Bad Reports
Hello, we have some problems with daily reports . We run OpManager 8052 ... Please see the attach, look for START and END date ...
Firewall Analyzer with PIX firewall
Hi, can anyone tell me how frequently does firewall analyzer download or get the logs from firewall. can we change that frequency.?? what is teh time Gap between traffic report on fireanalyzer and actual on firewall. Thanks satish
SR's created from emails do not include attachments
Hi ManageEngine, We have SCP configured in a way that even if the contact is not recognized by SCP, it will pick the incoming email and will create a SR. So for every email fetched 1 SR is created. We've noticed this works fine but it does not include attachments. So if a non recognized contact send an email with an attachment, the SR will be created but the attachment won't be added. We're using build 7603. Thanks in advance, Roberto.
userdefined views
I'm not getting along with those userdefined views. The result is always wrong. I think my filter gets interpreted wrong, braketing would be helpfull... The filter should look like that Technican is not "2" AND Status is not "closed" AND subcategory is not "xyz" Has anybody an idea?
Service Desk Plus MSP start up on Boot in Fedora 13
I have successfully installed and done a test run of Service Desk Plus MSP 7.5.1 in Fedora 13. I have followed the steps in the following post : http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002657457 But for some reason it does not start at boot up. I have tried several different things for several hours with no luck. Is that startup script in the post that I linked incorrect for this version of MSP? Please help. Thanks in advance. Nic Young
Sample HTTP request
How can we send a http request programatically via our application without user interaction? Is there any sample available to create a request?
Problems Pasting Text to a Solution
Hi, Whenever I copy/paste text into a new Solution, when viewing the list, the 'preview' shows as follows - <!-- /* Font Definitions */ @font-face {font-family:"Tms Rmn"; panose-1:2 2 6 3 4 5 5 2 3 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:variable; mso-font-signature:3 0 0 0 1 0;} @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985
ELA Distributed Version - Global reports
Hi, We are running the Distributed Version of ELA, when on the Admin Server can we run a report for a specific period that will return the logs from all nodes for a specified time period. This would be more beneficial than going through each individual node for the same. Cheers, RH
firewall in opmanager
hi I have a firewall (Juniper SSG-520M) I made all necessary configurations in the firewall and start to discover the firewall in the Op Manager Op Manager found the firewall but as unkown device please help me to configure it and difined it in my op Manager thanks
Update Ticket by e-mail
Hello, I have to build the following flow: 1. requester open a ticket 2. First level take in charge the ticket and scale it to second level if cannot work it 3. second level manage the ticket or scale it to an external entity if cannot work it 4. second level resolve and close. At point 3, I create a Status called "Escalation" that freeze the time and wait for external work (provider group has the ownership, like HP, IBM and so on), this status generate an e-mail to external entity. Is it possibile
Using VAR Bind's in SNMP Trap Processor ?
Hi guys, I'm currently trialing this for my company and I'm really enjoying this monitoring software personally sleek and easy to use but with configurability as well ! Big up on you guys ! I have however multiple questions about how you can edit things in this monitoring system but lets start with the basics I'm trying to create an Alert by using the LinkDown(V2) SNMP Trap for a Cisco Switch ( Cisco Catalyst 2924 CXLV ) all the Var binds in it currently is working great however I want to pull the
Am I able to deny technicians access to closing tickets?
Basically I am looking for a function where a technician can mark a ticket as resolved and then it is escalated to our Helpdesk Operators to confirm and close the ticket.
App manager Oracle query monitor
When i try to create a new monitor for an Oracle Sql query, the response I receive is"Unable to connect to Database. Error Message : 7" cannot find any info on this.
Access Denied
The first time that users try to log in to the site they get this error: What could be causing this?
Reset Password Failed
We get this error whenver someone attempts to reset a forgotten password. Please help!
Just a question..! Urgently
Can i change labels, textbox and others web element, like add combobox or something??? where is htdocs folder ?? thank for the help!!
What query is <No. of Replies sent to Requesters>
In the supporttab of SD+ there is an part called : ServiceDesk Application Status Check In this part you can chose <No. of Replies sent to Requesters>. What is the query behind this list? Best regards, Mark Flothmann
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