Custom Report for Business View
Hi I'm trying to configure a report for a business view. The Business view consists of 4 servers and one switch. I want to be able to check the availability for this Business view from 7 AM till 5 PM Saturday till Wednesday. How can I do this please? I saw many old posts where it was mentioned that this will be made in new versions. So, can this be done in the current version? Yousef
Incorrect service monitoring
Hi, we are currently running evaluation period and we discovers few problems. For each server, OpManager by default discovers few services like POP or WEB and starts to monitor them as soon devices are added if they are present. The problem is that OpManager shows that every single server in our network has active and working well the POP, WEB and few other services on different ports. Which is not truth which is confirmed by checking those machines with Nmap. Andy idea what's the problem? Thanks,
SMS Action in manager server
We recently installed a GSM modem on our manager server and configured it in SMS server settings. However there does not appear to be any way to send SMS alerts via the manager server. Is it possible to send alerts from the manager server? If not, why is there an option to configure the SMS modem on the manager server?
Recieved Group Email Notification when ticket created with status = closed
Hi Support, When I create Ticket and place it in one Group which easy for technician inside this group to view or edit in future if required, but every time created Ticket with Status = Closed and place in one group, the system always send notification email to group member that I have set. I want system send notification email to group member only when the Ticket created with Status=Open. How can I disable Notification Email to Group Member if the ticket was created with status=Closed? Regards,
adding text to domain password policy when changing / resetting passwords via the SelfService portal
Hi, I would like to be able to add text to the page which displays the domain password policy to users when they change or reset their password. I would like to show users what complexity symbols etc they need to use when creating a password. Thanks. Shelton
paste a picture into request body from clipboard
hey , i tried to paste picture from clipboard and it doesnt work , is their a way to do it ? Doron Hacham.
Notification of request assignment to specific technician
Hello everyone, we are experience problems with the notification of request assignment to a specific technician after applied a specific business rule. This business rule is executed after a categoritation of request and assigns automatically the group and technician. When we do this, the notification doesn't work but if we do assignment manually the notification works perfectly. Another difference, it’s that all technicians except this, are exported from AD with their credentials. This technician
HTTP 500 error while trying to close a ticket
We have SDP 7.6.0, build 7602 running on a Win2K3 R2 SP2 VM, and I have admin rights. Today (wasn't this way Friday) I can't open a ticket, and if someone else opens the ticket, when I try to close it, I get this HTTP 500 Error: Apache Tomcat/5.0.28 - Error report HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Wan Agents
Hi, I'm currently installing wan agents, but for some reason all objects can be found on the patch scan but not on the assets scan. Regards,
Same Email elerts sent out over and over.
I have a clean install of Eventlog Analyzer 6.1 (stand alone). Some times a alert (or group of alerts) seem to get stuck in a send queue. I get the same emails over and over until I reboot the Eventlog Analyzer server. Rebooting is the only way to get it to stop sending. This happens very often (and with alerts from different client servers) and if the group is of 30 alerts, I end up with hundreds of e-mails in my inbox that are all the same with the same time stamps. Has anyone had this issue? Is
Hotfix 7603 Released
Dear Customers, Our latest Hotfix 7603 released today. Here is the link to download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html List of features and issues fixed are updated in our Wiki page https://supportcenter.wiki.zoho.com/Read-Me---7603.html Thank You. Regards, Arun SupportCenter Plus
Time entry automatic via Excel
Hello, In my company we use SupportCenter to manage our client requests. Since we work with many tickets a day we wanted to register our time spent with an Excel worksheet that via VBA automatically in the SupportCenter. Is this possible? Is there any stored procedure to do this? What tables in the database should I update? Thanks in advance. Best Regards Micael
Is it possible to make the domai user login default instead of the Self-Service Admin login?
I am getting tired of telling users to click the "domain users" login when they get the the ADSSP main login page. I have tried the option to remove the admin login, but I need to access to the admin page often enough that I don't want to have to login to the server every time I need to access that page. Is there some way to either make the "domain users" tab come up first?? Or add a link to it somewhere while still keeping the domain user login in the forefront??
Manually added software gets removed again on scan
Hi guys, This should be reproducable: Manually add/create a software package (assume this one does not get scanned automatically because this is a custom made application and is just a copy action to the file system, and not an actual setup file to install it - we indeed have vendor-specific custom made software). Make it's software type Managed. Add the appropriate licenses if neccessary (i did) Go to the workstation that has the software, then click Relations tab, then Add Relation --> Container
please help me with a mysql query report
Dear support team , please help me create a query report that our new boss asked. we are using version 7604 and MySql. the report is a MONTHLY report , its' columns are : 1. ID : not request id, but the sequence number of record in this report, starting from 1 2. Create Time: request created time , displayed as yyyy-mm-dd hh:mm:ss 3. Dept: the requester's department 4. Requester: the requester name 5. Tel: the requester's phone number 6. Engineer: the first technicain assigned to this request 7.
wan agent: no connection?
Hello, I have a problem with the wan agent. It can't connect to my server on DMZ and ports are open. This is the log computer.log: ...... AgentSendRequest : The url to get / send in UTF8 format is given by client-data/601/ds-data/pcromain/ds-server-info.xml 2010-06-08 12:42:13 ChangeUtf8ToWideStr: utf8 is empty! InternetGetRequestEx : DesktopCentral Server & Port -> 90.xx.xx.xx : 8041 2010-06-08 12:42:34 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029 2010-06-08 12:42:34 HttpGetLastError:
Will the NCM plug-in support 3Com 5500G and 4800G switches?
I see that there will be support for the 4500 and 4200G switches but no mention of the 5500G and 4800G switches. Just wondering if they will be supported as well. Thanks, Rob
I can not import the new staff from the active directory.
Sir/ Mam, I can not import the new staff from the active directory. Is there any log which I can view to check. Regards, Hassan
how to remove the device interface permanently from opmanager
While configuring Juniper BRAS,It Shown thousands of its interface,bt we want to monitor only 10 to 12 interface. is there any way to delete interface from op manager?
PDU
Hi, Is there any procedure to monitor APC rack PDUs through ManageEngine product???
Search request from customer portal
Hi, Is it possible for contacts to search for other than solution on the customer portal? Like support reps can search through conversations in requests, accounts, solutions etc. thanks Klaus
Name change
How to change the device name? I am not able to change the device name. It is showing only the IP address of the device. Kindly help.Regards,Noble.
Excluding 'bad username' from audit
Hi, I have a user account which is not created on Active Directory however it logs around 1500 'bad username' requests against various domain controllers in my network. I would like to know how to modify the audit query to ignore this user account from the 'bad username' query. Thanks in advance. Shelton
mysqld-nt: Incorrect key file for table '.\opmanagerdb\polleddata.MYI'; try to repair it
Hi, How can we resolve our problem with regards to mysqld-nt? We can no longer get data from the servers. Hoping for your assistance. Thanks. Buena
Trafic for IP not Host name
I've installed trial FA 6. Device is Checkpoint R70. I'm trying to calculate traffic for my IP but when I set filter for IP addres I get nothing. When I do filter by hostname I see my traffic. That's not acceptable. Especialy when I need calculate traffic for subnet it doesn't work.
Juniper EX-3200
Hi experts, I am unable to monitor Juniper EX3200 switch, SSG 140/240 Firewall, Foundry EdgeIron 2402/4802CF memory and CPU utilization through OpManager however i am using cacti to monitor said resource. Seeking experts guidance please. Thank you.
Traffic report on two interfaces of Cisco switch
I am currently able to see real time traffic across two interfaces set up as a backbone to another switch however I would like to see a report of the total traffic on these two interfaces over a period of time. Has anyone figure that out with OpManager?
downtime scheduler ?
I am using downtime scheduler. It is used to control the error output of load balancer. (1)The error message stops. Message concerning Web server IIS service stop (2)The error message keeps coming out. Error message that comes out when Load Balancer is stopped Does whether the error message outputs it according to the content of the message change?
ServiceDesk Plus On-Demand BETA (closed) release
We are happy to announce the release of ServiceDesk Plus On-Demand BETA (closed). This new offering is the SaaS model of ManageEngine's ServiceDesk Plus, the ITIL-compliant help desk and asset management software trusted by scores of enterprises across the globe. You can access this service over the internet anytime from anywhere and deliver effective customer support. With no IT infrastructure or software installation, it makes the whole process highly cost-effective. As of now, the service has
Generated Reports Saved in OpManager server
Hi, Is it possible in OpManager that generated reports from Scheduled Reports will be saved in a specific drive in the server itself? For now, OpManager is capable of sending the reports thru xls and pdf format on our email. Thanks.
Schedule reports
Schedule report won't run. I plan them but nothing happens. Nothing shows in the history and no email is received. I'm a licensed user of ADManager pro.
User cannot search Solutions
I've just noticed that ordinary users are not able to search our solutions database. Reps can search the database. When the ordinary user logs out the exit page gives them a summary of recent and popular solutions and from here they are able to view and them and search the databse, however thay cannot do any of this while logged in. ManageEngine SupportCenter Plus Version 7.5.0 Build 7507
Users can't access Solutions
After an upgrade to 7603 the users (requesters) can't view or search for Solutions. We do not want to open for solutions on the self-portal for non-logged in users, so altering the default self-service portal is not an option. Is this a bug or a configurable feature that is somehow hidden from the "Admin" page?
Query on requester conversations
In which table would I find all requester conversations for a workorder? I need to be able to report on this. Thank you.
can i change the date format in sdp
Hi, All date shown in sdp 7020 is like "06 Aug 2009, 12:03:45", is there somewhere i can change the format of date? you know i am in asia, people here does not think this type of date very friendly, someone even does not know what Aug means. I guess SDP is coded in Java, so i donot think this is a big issue here, i remember there is java class called Local just to deal with this kind of issue. the ideal date format for me is sth like 2009.8.06, 12:03:45, or to be better, with chinese or korean
How do you use AD Manager to find duplicate computer names
I am getting the error in Event Viewer that there is a duplicate computer name. However in DNS none show. I'm testing AD Manager and was told it could solve this problem. I need to know how?
Deploying MS Office to Windows 7
I'm tring to deploy MS office 2007 and 2010 Beta to Windows 7 but unfortunatly I'm not able to finish the process. I tried the same package to deploy it to Windows XP and it was installed successfully. Can someone Advice what is the problem. Regards.
Tech Availability Chart must be controllable via Role permissions
As mentioned alread in this thread, it should really be possible to control via "Roles" if the "Tech Availability Chart" in the Scheduler is visible or not. This should not simply be a Admin-only functionality. This is something important in the Operating area and not something relevant for an administrator of the Service Desk!
Running NetFlow Analyzer through Apache's mod_proxy
Hi, I'm currently trying to get NetFlow Analyzer running through mod_proxy so I can remove port 8080 from my firewall. I've got the proxy part working, but the problem is all the URLs constructed by NetFlow are all /jsp/<blah> when I need them to be /netflow/jsp/<blah> Is there a setting somewhere in the app that I can set a new base url/directory from? Regards, Sage.
Request Properties --> "Completed By" field required
We have the need on the Request Properties page to show who marked a request complete... There is already a "Created By" field, but for tracking purposes, we require a "Completed By" field. Can this please be added to the next release of SCP. dcc
Next Page