Ability to add to work log from a task
I have not seen a way to do this currently and thought it would be a great idea. In our organization the ticket owner can of course create tasks and assign to other technicians. The way it is now that technician has to open the ticket to be able to add to the work log. It would be great if that technician could open up their task and be able to append to the tickets work log directly from the task.
Adding Software As Product - Minor Version Doesn't Display All Items
Going into the Admin section to add a product for a PO (because the PO add product is broken - see my other recent ticket). I'll use the example of VMware Fusion 3 for this. I opened up the product details window to add the product. Selected "Software" as the product type. I go to select the minor version (which is stupid in the first place, but unfortunately is required even for new software that you've never used before). However, even though we have an earlier version of this software on
Solution search functionality
I am having an issue with the solution search in SDP. I have a solution for how to VPN into the college network. The keyword for the solution is simply VPN. If I just type VPN in the solution search, the solution is found. However, if I type "How do I VPN into the college network" into the search, the solution is not found. I would think the solution would be found regardless if typed just VPN or an entire sentence that contained the keyword VPN. What are your thoughts/experiences? Thanks.
Schedule report layout
Is there anyway to determine the layout of a scheduled report ? I can set the date, time and format. But how do i controle which fields i want to see ? And now i have to manuaal adjust the layout so it looks precentabel. Sinds i have to make about 20 every month, i hope admanager plus has this option somewhere.
ADAudit Plus 4.0 Service Pack 5 released!!
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.0 Service Pack 5. "Tracking local logon/logoff, Terminal Services activities on Member Servers" is the highlight of this release. It also has a host of other exciting features, Existing Customers - take the Service Pack route to upgrade to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html
Can't install DeviceExpert on Windows
Hi I've downloaded the trial version of DeviceExpert and tried to install it. But it doesn't work. My PC: Toshiba Laptop with 2GB RAM, Intel Core 2 Duo T1700, Windows XP Prof. SP3 Downloaded File: ManageEngine_DeviceExpert.exe (File Version 2.11.15.0, 32'859 KB) What I do: I double-click on ManageEngine_DeviceExpert.exe What happens: Extracting Files. Opens 2 Windows: a DeviceExpert Window (blue color) + Installshield Wizzard Window. Then both windows disappear and nothing happens anymore. When
Logs in OpManager
Hi, Can somebody explain to me what these logs are for: - alert_audit187.txt - opmanager_serverOut280.txt - nmserr15431.txt - applnerr213.txt - stdout6953.txt - nmsout206.txt - wrapper.log - discoveryLogs151.txt - nativeping_logs.txt - msout151.txt - transactionLogs151.txt And what log file should I check if I want to see if the Scheduled Reports were sent to their respective recipients. Thanks.
End-to-end responde time for web application and database
Hi, do you have some product able to reproduce web, application and database transaction remotely? A customer has several branch offices and he would like to monitor the end-to-end performance of the web server, the application server and the database server from each branch office. I am already aware about the URL monitor within OpManager and Application Manager, but they are from the server prospective. I also know about the RBM monitor, but it is only for web server. Thanks, Roberto D.
Embedded web page scrollbars
Anyone know how to (or if it's possible) to get horizontal & vertical scrollbars in an embedded web page in App Manager?
Postgre Monitoring
Hi Is there a possibility to monitor postgre databases with appManager? We use the professional Edition of AppManager Thanks for your help Best regards Yves
Unable to monitor MySQL 5.1.45-log by percona
Hi, I am evaluating appmanager and would like to monitor MySQL 5.1.45-log 64bit edition by percona. I can monitor MySQL 5.1.34-log by percona, but the monitor for MySQL 5.1.45-log by percona does not graphs anything like Connection Time - Last One Hour Request Statistics - Last One Hour etc. Also how to monitor the innodb specific atributes like innodb-rolled back transactions, innodb-io, etc? Regards Shann
directly connect to devices using telnet or ssh and ping devices from Asset View
Hello 1) it would be very usefull to connect directly to network devices (like switchs and routers) via telnet or ssh by clicking on an icon (one for telnet, one for ssh) next to the assetname 2) for debugging purposes, it would be extremly interesting to be able to launch a ping towards the device by clicking on the IP-address of an asset. Best regards, Marc
Workstation Scan Failed "No response received from workstation."
Hi everyone, we have installed ServiceDesk Plus 7.6.0 Build 7605 and the Workstation Scan does not work as dependable as expected. I encountered the following Error Message on serveral Machine FAILURE :No response received from workstation. Probably the workstation might be switched off or does not exist. I tried the following on a single Workstation (WinXP): - Open Port 7 TCP (for ping) - disable Windows Firewall - Run the Script from this Thread: http://forums.manageengine.com/#topic/49000003531092
Sub Accounts view is limited on Account window...............
On the "View Account Details", the Sub Account window is limited to show only first 110 Sub Accounts. If an account has more than 110 Sub Accounts the rest cannot be displayed on that window but must be searched as contacts. This search is not always possible because some Sub Account doesn't have any contact associated yet. A scroll bar or a "View All Sub Accounts" selection is needed.
unable to log on PMP
Hello, Since this morning we are unable to log on PMP. I have tried my domain username as well as the local admin : invalid username/password Tried to stop/restart the service : same problem Tried to log from localhost : same problem Tried a password reset : Same problem with new password The service is running, and the web page is displayed correctly, but when trying to login, always endup with the same problem. could you please let me know how to fix this issue Thanks Lo
Address Display Format for USA
Is thier a way to modify the address setup? right now if I print a PO or view an address within the SD Plus its; Street, city, Zip, State Can we modify to refect the US addressing scheme of; Street City State ZIP
Memory usage wrong
Hello, I am trying OpManager solution to replace our current Nagios system. I got it quickly running and performing SNMP data pooling (although you should add the extra steps of symlink in the script). So far so good. But now that I got how the system works, I notice some a first 'bug' or at least wrong data being feteched and shown in OpManager. I will add screenshots and comment everything. My snmpd.conf : #### # snmpd.conf #### #### # First, map the community name "public" into a "security
Update request by mail
Hi, I need to allow some customers to update Request by mail (Status and Description fields). There's some way to do this? thank you all, SL
Dashboard
I was wondering if there was a way to add extra request filters to the dashboard? I would like to be able to filter open requests by the technician they are assigned to rather than just my own - is this possible? Thank you for your help.
Hyperlink in email to request is not working
When we generate an email notification to a technician with an embedded link in the email to the specific request we get an error message because the beginning portion of the hyperlink is being repeated. Here is an example: http://webserver03:8080/http://webserver03:8080/WorkOrder.do?woMode=viewWO&woID=452 I have try changing alias url but it won't let me leave it blank and anything else in there causes this error. Currently the alias url contains webserver03:8080. Thanks in advance for your
how to add software license to request as linked asset
1. We have our SD+ software registered as software license (thus asset). 2. We have this software linked to the server it is installed on and it is scanned. 3. I want to create a new request linked to this asset (in casu this ManageEngine software) but cannot find this in the list of assets while entering a request. Am I doing something wrong here or is this a issue which requires a special workaround?
Cannot fetch email from a free email account, please help
I have configured email server settings in the latest version of ServiceDesk Plus and started fetching email. However, there are no email messages appearing anywhere. I am wondering where I should navigate to in order to see fetched email messages. Also, please let me know what free email accounts this application supports fetchmail for. I have heard ServiceDesk Plus cannot fetch messages from a gmail account and my company needs to find another free email account. Thank you
Dimensionnement accès
Quelle est la règle qui permet de dimensionner un acces sur lequel est connecter un serveur netflow, il faut savoir que la somme des acces est d'environ 200 Mb/s et qu'il y a 60 routeurs.
Netflow Analyzer showing only Inbound Traffic and No Outbound Traffic on a cisco catalyst 4560
Hello, I'm unable to see any traffic using the latest Netflow Analyzer when connected to my Cisco Catalyst 4560 with the Add-on Netflow Services card. The config I have on my catalyst is as follows for netflow. any ideas would be great. ip flow ingress ip flow-egress input-interface ip flow-cache timeout active 1 ip flow-export source GigabitEthernet1/1 ip flow-export version 5 ip flow-export destination 10.0.0.10 2055 ! ip route-cache flow !
Problem with recording "Device Notes"
This was originally raised by Ousenko on the 6th Jan 2010. I added a note that I was having the same problem on the 22nd June 2010 but have not received a reply. Therefore I am raising it as a new question. Ousenko's original problem "....After recording all data on the device in the "device notes", they are saved. But after a page refresh (update status, etc) all data in this section is missing." I too have this problem which started when I migrated my OpManager 8052 from Windows 2003 to Windows
input interface in netflow is coming as zero.
input interface in netflow is coming as zero. when does it happen?
Where do you configure the DNS server IP address in OpUtiils5?
I found one place under IP Address Manager -> Settings where it calls for a "DNS Server Name" (wouldn't you need the IP address, though, not the name? How is it going to find resolve the name without a DNS server?). I've set that to the IP address of my machine running OpUtils5, since that machine is also running SimpleDNSPro. I can resolve local names and IP addresses via NSLOOKUP from a DOS Window, but the OpUtils5 reports and other things don't resolve private IP addresses to names, despite their
Forward - Does not pend to request
When you forward an email from a request, it does not pend to the request. Can you add this feature?
Avaya SNMP - Newbie!
Hi, I'm attempting to setup SNMP on my Avaya PBX (8730, CM5), AES, Modular Messaging, IQ, and CMS system to be monitored by OpManager. I'm a complete newbie when it comes to SNMP and could use any assistance supplied. Thanks!
Recover from Server Crash
Hi guys, Long story, but bottom line is that our server crashed big style - 2 hards down - RAID 5 array corrputed etc. We have a backup - but some of that is partially corrput too - could it get much worse?? We have been able to recover the AdventNet/ME/SupportCenter directory. How can we get SC back up and running. We were using a previous version - possibly 6.5 - I can't quite recall. We do have a SC backup from several months ago. The original server and domain no longer exists. Can anyone help
how to activate a deleted user?
Hi I have a requester who was working for us until 2008. Now, in 2010, he has been engaged again. When launching an SQL request SELECT `USER_ID`, `FIRST_NAME`, `MIDDLE_NAME`, `LAST_NAME`, `CREATEDTIME`, `DESCRIPTION` FROM `aaauser` all the delete users are listed. In the table aaauserstatus, all users (even the deleted ones) are in status ACTIVE. How can I activate his user account in SD+ instead of creating a new one? Thanks, Marc
Can't add downtime schedule with end time lesser than start time
Hi all, I want to add downtime schudule for out office time from 5.00 PM to 8.00 AM but when I try to set downtime frequency by every day and set time from 17:00 to 8:00 the program don't allow this value like pictue below. Now I try to split downtime to 2 downtime schedule like this: 1. from 17:00 to 23:45 2. from 00:00 to 8:00 On rule 1. I can't set end time 00:00 because I lesser than start time then I will loss 15 minute for this configuration, please kindly recommend
Deleting Dashboard
I've set up a embedded web page on a dashboard, but when I display the dashboard, the web page goes to full screen and I have to close the window. How do I delete the dashboard as I cannot use the usual method ?
MSMQ attribute not visible
Hi , We are using App Manager 9 build 9110. We are having some server running MSMQ_Queus. we need to monitor queue of all server. However , when we try to add attribute in Windows Perfomance counter we are not able to see Win32_PerfFormattedData_MSMQ_MSMQQueue attribute on some server. Pls note , same is visible on some server also MSMQ is running on all server and message are flowing perfectly fine .Also we are able to queue status using prefmon .
Application manager 8 upgrade issues
Hi, I successfully upgraded application manager 8 to version 9, but i noticed that the application manager service is always off, even when manually started. This also affected the AIX servers that i edited their memory utilization command to "sudo svmon -G" in HostResource.xml file. When i click on each AIX server in order to monitor the resource utilization, the page does not open. I have reverted the editing of the HostResource.xml file but the problem still persist. Can someone please help
google mpas view
hello just for a question,i need to configure google maps on application manager i set the API key,but the location remain ROME instead another city anyone can help me? thanks
Set session time out in AppManager build 9130 to never expires
Hi, How can I set the session time out to be never expires? I see in web.xml file "<session-timeout>30</session-timeout>" as every 30 minutes the session will expire. Regards, Wira
App Manager 8 upgrade error
Hi, I successfully upgraded application manager 8 to version 9, but i noticed that the application manager service is always off, even when manually started. This also affected the AIX servers that i edited their memory utilization command to "sudo svmon -G" in HostResource.xml file. When i click on each AIX server in order to monitor the resource utilization, the page does not open. I have reverted the editing of the HostResource.xml file but the problem still persist. Can someone please help out?
ManageEngine - Free Ping Tool
We take immense pleasure in announcing the release of ManageEngine Free Ping Tool. ManageEngine Free Ping Tool provides an exclusively monitoring the availability of the server, switch, router and websites as a desktop tool dashboard. It shows the actual round trip time of servers internally and also for the external websites. In case of non availability of servers then alert signal are shown in the dashboard . If at all, server goes down or non availability of server due to other network problem
Applications Manager - Vmware Add in
Hello, When do you plan on having a VMware ESX monitor add-in for this? Thanks.
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