Adding Software As Product - Minor Version Doesn't Display All Items
Going into the Admin section to add a product for a PO (because the PO add product is broken - see my other recent ticket). I'll use the example of VMware Fusion 3 for this.
I opened up the product details window to add the product. Selected "Software" as the product type. I go to select the minor version (which is stupid in the first place, but unfortunately is required even for new software that you've never used before). However, even though we have an earlier version of this software on our network which has been scanned and has been applied with a software key, it's nowhere to be found in the list provided. I also noticed a lot of other software is missing from the list, primarily things that had been scanned rather than being put in manually, and/or things that are part of a grouping (i.e. things that have one more many minor versions already associated with it).
For example. "VMware Fusion" had previously been found via scan on a local machine. That software was not in the list. When I added "VMware Fusion 4" manually, it was in the list. Once I added that as a product, I then went and merged fusion 4 into "VMware Fusion" as a minor version. I went back to the list, and was no longer able to find VMware Fusion 4.
~James Murphy
ServiceDesk 7.6.0 Build 7608
I opened up the product details window to add the product. Selected "Software" as the product type. I go to select the minor version (which is stupid in the first place, but unfortunately is required even for new software that you've never used before). However, even though we have an earlier version of this software on our network which has been scanned and has been applied with a software key, it's nowhere to be found in the list provided. I also noticed a lot of other software is missing from the list, primarily things that had been scanned rather than being put in manually, and/or things that are part of a grouping (i.e. things that have one more many minor versions already associated with it).
For example. "VMware Fusion" had previously been found via scan on a local machine. That software was not in the list. When I added "VMware Fusion 4" manually, it was in the list. Once I added that as a product, I then went and merged fusion 4 into "VMware Fusion" as a minor version. I went back to the list, and was no longer able to find VMware Fusion 4.
~James Murphy
ServiceDesk 7.6.0 Build 7608