Can't install DeviceExpert on Windows
Hi
I've downloaded the trial version of DeviceExpert and tried to install it. But it doesn't work.
My PC: Toshiba Laptop with 2GB RAM, Intel Core 2 Duo T1700, Windows XP Prof. SP3
Downloaded File: ManageEngine_DeviceExpert.exe (File Version 2.11.15.0, 32'859 KB)
What I do: I double-click on ManageEngine_DeviceExpert.exe
What happens:
Thanks for any help.
Markus
I've downloaded the trial version of DeviceExpert and tried to install it. But it doesn't work.
My PC: Toshiba Laptop with 2GB RAM, Intel Core 2 Duo T1700, Windows XP Prof. SP3
Downloaded File: ManageEngine_DeviceExpert.exe (File Version 2.11.15.0, 32'859 KB)
What I do: I double-click on ManageEngine_DeviceExpert.exe
What happens:
- Extracting Files.
- Opens 2 Windows: a DeviceExpert Window (blue color) + Installshield Wizzard Window.
- Then both windows disappear and nothing happens anymore.
- When trying to start installation again, step 1 and 2 happens again, but I get an error window in addition. This error window says: "The installShield Engine (iKernel.exe) could not be installed." After clicking ok step 3 happens again.
- In the task manager I see IKernel.exe as a process. Killing the process gives another error message: "An error occurred while launching the setup. The remote procedure call failed."
- After killing IKernel.exe process and starting installation again, step 1 to 3 happens.
- There is no installation of the DeviceExpert, it never really started the installation.
Thanks for any help.
Markus