Ability to add to work log from a task
I have not seen a way to do this currently and thought it would be a great idea.
In our organization the ticket owner can of course create tasks and assign to other technicians. The way it is now that technician has to open the ticket to be able to add to the work log. It would be great if that technician could open up their task and be able to append to the tickets work log directly from the task.
In our organization the ticket owner can of course create tasks and assign to other technicians. The way it is now that technician has to open the ticket to be able to add to the work log. It would be great if that technician could open up their task and be able to append to the tickets work log directly from the task.