Patch Connect Plus update catalog sync failed with error message "Trust Failed"
Hello Everyone! When trying to sync the Patch Connect Plus update catalog (CAB files) in SCCM, you might encounter an error with the message Trust Failed shown under Last Sync Status. Cause This occurs because the current certificate for signing Patch
Restore ezip backup to another database
Hi, I have a question if we have a methed to restore a .ezip database (which was made on production) to developer database ? Both prod and dev are on the same server. for example: 1. backup prod (sdpprod) via .bat file 2. makes backup .ezip 3. restore
How to generate API Token
Hi team, How to generate API Token In service desk plus. Thanks Bhanu
Reporting Business Rules
Hi, I need to keep tracking the times that our Business Rules have been applied, maybe you can help me with a query where y can manually set the name of business rule that i'm trying to report. Thnx & Rgrds!
Patch Tuesday updates - December 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2023-12 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5033422) (ESU) 2023-12 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - December 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2023-12 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5033422) (ESU) 2023-12 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - December 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2023-12 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5033422) (ESU) 2023-12 Security Monthly Quality Rollup for Windows
[Zero-day] Microsoft release updates for 1 zero-day on December 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 34 vulnerabilities in this Patch Tuesday. Of the total, 1 of these have been classified as zero-day. Here are the details of the zero day: CVE ID Description CVE-2023-20588 AMD Speculative
[Zero-day] Microsoft release updates for 1 zero-day on December 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 34 vulnerabilities in this Patch Tuesday. Of the total, 1 of these have been classified as zero-day. Here are the details of the zero day: CVE ID Description CVE-2023-20588 AMD Speculative
[Zero-day] Microsoft release updates for 1 zero-day on December 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 34 vulnerabilities in this Patch Tuesday. Of the total, 1 of these have been classified as zero-day. Here are the details of the zero day: CVE ID Description CVE-2023-20588 AMD Speculative
RLC transition for Requester
Hi, I want to design RLC for requests that requester in resolve status can reopen and claim on request by click transition button. I know requester can add replay and reopen request, but I want to clear this for requester by transition button. Is there
How would I use Approval Level Name / Approval Level to create a Task via Triggers?
How would I use Approval Level Name / Approval Level to create a Task via Triggers? Or any other fields in both Approval Level and Approvals
Fetching Field Values for a custom function
Does anyone know how to fetch field values from a form into a custom function, I want to use field values in a custom function to send off a notification using the sendmail tool, but I cannot get the field values to use for my subject, recipient, et
M365 Shared Mailbox Creation with Manager/Owner
Hi ADManager plus team, I believe that you have now enabled options to create M365 Shared Mailbox through ADManager plus. I was giving it a shot and realized that we do not have the option to set a Manager/Owner to the Shared Mailbox (this is not a DirSync
Prohibited Software Life Cycle using Service Now
In short, we aim to establish an allow list to permit only approved software while blocking any unauthorized programs. Our goal is to enable users to request the inclusion of software in the allow list through ServiceNow. We intend to integrate this process
Execute powershell scripts on second domain after ou, creation in ADManager
Hi, We've running ADManager in 2 domains without trust. I created an ou creation template that creates an ou with some fields and that runs a powershell script when finished that creates some sub-ou's and creates some groups. It works very well but in
Edit the filter list
Hello, Our SDP-MSP users asked whether it is possible to disable some filter items under 'Requests': Could you tell me in which table these items are stored? Thanks in advance. Kind regards, Kerim Berkeveld
Outlook Actionable Messages
Outlook Actionable Messages have been successfully enabled in ServiceDesk Plus. The buttons (e.g., "Add Note," "Resolve Request") now display the content of the assigned email message. When click the button, we received the error message "Could not complete
Service Desk resource Selections
Is it possible to add a selection for multiple quantities under resource selections...For example, if someone wants multiple monitors.
How can I add an asset serial number in my notification template
Hey All, When I forward an email to our 3rd party vendors we want to be able to include the serial number in the template. Can not seem to see a way to do this using $ variables. Can this be done?
Project Management Resource allocation
Hi On the SDP project management addon is there a way to allocate resources but say the person can only be 30% allocated so there rest of there time across all projects so the other 70% is working on other stuff ie working on tickets out of SDP etc? Thanks
Saving Change Templates with Tasks (retaining dependencies)
So I've realised that the Projects-module have the ability to save project-templates with task and that it retains the dependencies set between these tasks. Why hasn't this feature been ported over to Change Templates?
Please provide Execute script of field and form rule for Change Template
how to set clear field Change Manager, Change Owner When I choose Catagories is "not specified". How to add Display Name of technician login to Change Requester Field?
Service Desk API - Error - Unable to parse the JSON
Hi Team, Im getting an error while querying the API - /api/v3/requests any help is appreciated -- Error Details : -- { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "input_data", "type": "failed", "message": "Unable
Monitor Command on mysql allert
Hi, anyone can help me? On OPmanager i have configurated my mysql server and now i would configure an allarm when a a command Binlog Dump (replica from master to slave) go down... i have check on Threshold Details but i not see a command check?
Currency field not availabe on trigger
Dear support i have added the currency field on the template, now when i would like to add conditions under trigger the currency field is not available, even under additional field
Exchange Reporter Plus build 5714 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5714. Features: SSL deployment through UI: Easily apply a SSL certificate and enable HTTPS to secure Exchange Reporter Plus in just a few clicks with the all
General Reply Pre-fill
Hey All, Just started a new Job and at my last place of work we used to use Manage Engine (I didn't install it at that place of work) years ago before being forced to switch to ZenDesk. So I've set up Manage Engine at my new place and I've managed to
AD360 rolls out build 4400
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4400. Enhancement: The public key certificate used for service pack upgrade has been updated. How to update? Update using the service pack . New to AD360? Download
Import From Azure AD error
Getting an Azure AD "Error Occurred" pop-up when trying to import user groups or fetch groups. Has anyone experience this?
Request: Resource Permissions
I find it a bit odd that we are able to allow a role to create and delete a resource without admin but editing requires admin. I think this should not consume an admin license because it doesn't make much sense since this does not mirror the accounts
pen test - java.exe has open ports with weak ciphers. why are ports 22, 23, 992, 20, 21, 989, 990, 25, 587, 69, 80, 110, 143, 389 listening?
Our Nessus scans of our ManageEngine Operations Manager server are showing several ports as listening. The process behind all but one of these is C:\Program Files\ManageEngine\OpManager\jre\bin\java.exe what is this for and do we need it to be listening
Lacking documentation regarding Scripts?
I'm looking to create custom groups based on the "Script" criteria. (Powershell) But nothing regarding scripts in UEMS is well documentet. You can add scripts in the Script Repository, and define "script arguments" however nowhere is it documentet how
API V3 Conversation Content
Hi, I'm integrating ServiceDesk with an external system. My goal is to track every ticket, update and status and replicate this info. I'm able to extract the tickets correctly and then the conversation details on /api/v3/requests/<ticketid>/conversations. However the previous response body does not contain the notification/response body. When I try to access the content url (example: /api/v3/requests/<ticketid>/notifications/<notification_id>?INPUT_DATA={'type':'request_reply'}, I got a 400 code.
Error ::/opt/ManageEngine/OpManager/jre/lib/amd64/libawt_xawt.so: libXtst.so.6: cannot open shared object file: No such file or directory
Hi , i did a fresh install on a ubuntu 5.15.0-89-generic #99-Ubuntu but when i try to start the netflow analyser i get the following message: jvm 1 | WrapperManager: Initializing... jvm 1 | Starting Server from location: /opt/ManageEngine/OpManager jvm
Create an Onboarding Template with Auto Tasks
Question: I am trying to buid an Onboarding template. The template will have auto tasks that will be assigned automatically to different groups to complete For example: Task1- AD and Email Creation-This task should be assigned to System Admin group upon
How can I get an report ID?
I would like to get data from a report via API call. However, how can I get the report ID? Is it possible to pass a parameter to the report? Besides, the attached screen shows the API URL is not valid, what is the valid API URL?
Is it possible to hide due by date on Request List View?
Hi, Team, As asked by a Customer of mine, I've tried to hide the due by date from the requester using Page Scripts. Although using the All event configuration, I can only hide it on the details view (the field and the header information). Is there any
RecoveryManager Plus rolls out build 6080
We are glad to release the latest version of RecoveryManager Plus, build 6080. Enhancements: Enhanced dashboard: The dashboard has been redesigned with a new user interface that allows you to view the backup and restoration information, licensing, and
Upcoming enhancements in CMDB , Custom Modules , Releases, Workflows ,Approval actions, Changes , Purchases and support for Zoho Puvi Font
Dear Users, We are elated to announce the upcoming enhancements in CMDB , Custom Modules , Releases, Workflows ,Approval actions, Changes , Purchases and support for Zoho Puvi Font .Below is a brief run-through of the same: Enhancements Setup Timers for
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