Tenemos un problema al queres guardar la configuración sobre las reglas de cierre automáticas
Buen dia como estan?, cargo este ticket porque no pude seguir el anterior por problemas que nos operaron en el dia a dia. El tema es el siguiente: Se habia infectado el ServiceDeskPlus en locales con un SMASPWEBSHELL Lo Levante de 0 a la versión 13 y
How Can I transfer Translated Words to Another SDP?
Hello, I Changed (translate) Many Words in SDP. Now i want to Export and Transfer All of them to Another SDP Server. Is there any solution?
Asset Explorer Saml2 setup
Hello, Trying to configure Saml2 federation to Asset Explorer but failing, Saml config i Asset Explorer only supporting transient NameID which is a opaque value that don't identify the users only telling that he's authenticated. Normally then you add
Deploy now Issue
Me and my team find it difficult when pushing out a package with the deploy now button but being halted because the package must wait for an automated patch policy to complete. say I push a package around noon I now have to wait till midnight when operations
Problem with a custom function
I have tried to get this custom function working, but to no avail: https://pitstop.manageengine.com/portal/en/kb/articles/if-technician-replies-to-the-unassigned-request-the-ticket-should-be-assigned-to-him The custom function that I copied from the file
Business rule to share request to department
Hi, I would like to create a business rule that can share a request to users(Not Technician) in a department. The users only need to be able to see the request details. What configuration will allow this? I did not see a business rule action that can
Filling the values of the fields defined in the custom module with user information!
We have created a custom module where we provide a list of training course certificates to employees that contains information about certificates and users. The users department already exists in the users information. Therefore, we should not refill
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please Download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90104) on this readme page.
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
view the number of associations directly and make it possible to open all menues directly
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Solution Reporting
I've scavenged for scraps of reports related to varying topics, especially ones related to solutions and how they are used in our environment. Great examples of this: How many new solutions were created? How many people used a single solution ID? Also,
Released on [23-Nov-2023]
New feature: Log360 Cloud can now audit GPO changes, thereby enhancing security and visibility into the Active Directory infrastructure.
Service Desk Plus - How to send API request with formatted UDF
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Endpoint central cloud - distribution server
Hi Do i need a distribution server to connect my on-prem AD with the endpoint central cloud platform. when i tried to add my on prem AD to the endpoint central cloud it is showing that we need to add a distribution server. So my query is do i need to
ESU Subscription not recognized
Just pushed updates to some 2012 R2 servers that are subscribed to ESU through Arc. The updates rolled back and the error was the servers are not licensed for ESU updates. I confirmed they're connected to Ark and reporting as licensed. what should we
how to remove duplicates in the report for the total count of changes
SELECT "chdt"."CHANGEID" AS "Change ID", "chanf"."UDF_CHAR1" AS "Affected Services", "catadef"."CATEGORYNAME" AS "Category", "cmDef"."FIRST_NAME" AS "Change Manager", "ownaaa"."FIRST_NAME" AS "Change Owner", "orgaaa"."FIRST_NAME" AS "Change Requester",
query for specific change ID's for stage history
query for specific change ID for stage history
Is it possible to remove the current license and go back to free license
I was wandering if it is possible to remove the current license and revert to free license only?
Trying to import users from AD
When trying to import users from the AD only a few users, always the same users, are imported. This happens when I use both OU and Groups. What could be the cause of this?
Tôi không thể khởi động "Start ManageEngine Endpoint Central"
I can't start "Start ManageEngine Endpoint Central", it can't load the web-based admin dashboard. Can anyone assist me?
Error occured while migrating postgres database. While upgrading version 9427 to 10500
Hello everyone, like in the topic from @ ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting
Check Hard Dirves mode RAID or AHCI ?
How to Check Hard Dirves mode RAID or AHCI via Endpoint Central?
ADManager Integration - Compatibility with UKG Ready ?
Is ADManager Plus compatible with UKG Ready (formerly Kronos Workforce Ready)? Integration exists for UKG Pro (formerly UltiPro) but I have been unable to determine if AD Manager Plus will integrate with UKG Ready. Anyone have this in place? (We use UKG
Time worked entry
We are using hosted SD+ and our technicians really only use Notes and Resolutions. However, we want to track their time worked better. We tried the worklog way, but it seems convoluted??? My ultimate would be to enter time entry and on that same page:
How do i fix this issue
Hey All Get this issue when i try to make a repport in Admanager plus - Share mailbox reports What is the probs? is it rights ore some easy going solution :-)
Windows Server 2012 / 2012 R2 ESU verification
Hello everyone, We previously shared an announcement about Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2. This post is a follow-up guide on verifying the installation status of the ESU license. To find more details, check
Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2!
Hello everyone, As most of you are already aware, Microsoft ended support for Windows Server 2012 and 2012 R2 on October 10, 2023 . This means that Windows Server 2012 and 2012 R2 systems in your network won't be receiving further security updates or
GET Request - Search Criteria not working as intended.
Hi, I am trying to send a GET request to filter out any requests with an "Open" status. input_data={"list_info":{"row_count":100,"search_criteria":{"field":"status","condition":"is","value": {"name":"Open"}}}} However, I get no results as intended. Because
Windows Server 2012 / 2012 R2 ESU verification
Hello everyone, We previously shared an announcement about Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2. This post is a follow-up guide on verifying the installation status of the ESU license. To find more details, check
Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2!
Hello everyone, As most of you are already aware, Microsoft ended support for Windows Server 2012 and 2012 R2 on October 10, 2023. This means that Windows Server 2012 and 2012 R2 systems in your network won't be receiving further security updates or technical
Error on Privilege Management
I have added Privilege Management to one application which works fine however when opening the application an error pops up. Can anyone help?
Asset scan credential Library
Hi all, new to service desk plus, and just starting out config the asset management e.g setup probes a bit lost in setup of the credentials library. have added the basic snmp public and windows one. work on some but not other. Does anyone have a standard
Change request status after approval
Hi, Team, With older versions of SDP I´ve been using Request Custom Triggers to automatically change the request status after approval, with the event "When a request is approved". On the new versions of SDP, this event was removed and I'm using an Approval
the App on mobile ( IT helpdesk | ServiceDesk Plus)
Hello Team , Good day can we customize the approval request details on the mobile layout? please check the attached file. thanks,
Claim your 25$ gift card by submitting a review | ManageEngine Password Manager Pro
Hello, customers! Happy thanksgiving week from ManageEngine! We'd like to take this time to thank you for your continued support for ManageEngine Password Manager Pro. Do you have time to show your support by reviewing Password Manager Pro on Gartner
How to move resources between groups
Hi Community, This may seem like a silly question, but I have just started with PAM360. We imported all of our password from KeyPass and it created a variety of groups, and now I need to reorganize the groups into something more meaningful. That's been
Reinstall ME Central with clean DB
Is it possible to reinstall fresh copy of ME, will the agent from the old server register to the new installation automatically or do we need to reinstall them? I would like to start with fresh configuration and history
ADSelfService Plus' build 6309 offers offline MFA for macOS and more
Hi Everyone, This is to announce ADSelfService Plus' latest build, 6309, with the following feature, enhancements and issue fixes. Feature Offline MFA protection for macOS: Logins to macOS machines can now be secured using MFA even when users lack internet
AD360 rolls out build 4319 with enhancements to 2FA through Duo Security
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4319. Enhancement: Support for Duo Security Web v4 SDK: You can now configure Duo Security using Web v4 SDK as a secondary authentication factor to verify technicians
How to deply a file to computers?
Hi, I need to deploy a certain file to a certain path to a group of linux computers. How do I achieve that?
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