re-installing service desk plus
while i am trying to reinstall the service desk plus build 7611 i am getting the following error. "A previous version of MAnage engine Service desk plus was found in this machine...." but my mchine dosent have any version. is there any specific registry keys that needs to be removed before re-installing... any help on this is highly appreciated.....
Sending update notifications to users once a task has been updated.
Hi there, I know this seems self explanatory but i just cant seem to get this correct. Once a request is logged by the IT Dept (me) a confirmation e-mail is sent to the user(s) involved. Now when i want to update the request such as a list of steps i have tried in order to resolve an issue i am writing all these steps in the work log but users do not get notified of this. Is there any way to send a confirmation e-mail such as "job xx has been updated with the following comments" by using
problem with 3750 cisco switches
i've alot of switches all are working with Opmanager that's good, but i found problem with cisco 3750 catalyst i can't monitor this one i enable SNMP puting OPmanager ip everything "Pass" but still give numbers !! that i can't understand .what i want now is to see all interfaces Thanks Regards .. Hussam
How can change web client port?
Dear All, I want to change ApplicationManager Enterprise Edition's web client port from 9090 to 80 how can I config it?
Device already present in the System
When i add a new virtual device get this message: 'Device already present in the System' I download RemoveDBEntries.sh and put it in opmanager directory. and when run the script to remove the device from OpManager database i get this messages: [root@opm RemoveDBEntries]# sh RemoveDBEntries.sh 192.168.65.42 Exception removing entries: com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Table 'OpManagerDB.PortObject' doesn't exist com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Table 'OpManagerDB.PortObject'
Automatic Redirect on Sucessful Reset?
Lets say a user get's directed to the Self Service site from our HR system... Is there a URL variable that I can send that then sends them back to that system after a sucessfull reset of their password? Or...worst case... can I edit one of the jsp files... say ResetResults.jsp to have some links at the bottom for the user to navigate back to a list of systems... Guess I'm looking for a way to integrate this into a nice flow... source system --> don't know pass --> click link to AD Self Service -->
Filtering Alerts by IP address
Hello, We are using EventLog Analyzer to track credit cards in plain text detected by our Snort system. I am trying to filter out messages based on where the activity is taking place (backup processes, etc. should be excluded) and there is a filter for strings contained in the log message. Does this filter work if I put in an IP address, and said 'match any'? Or would this not make any difference? Thanks.
Relationship of assets
Dear sirs: We contact with you because we have two consult in Service Desk Plus-MSP: We make the relationship of assets and the field "Business Services", we add the services that we provides to the assets, but these services don´t enter. Why? In the table "Used by", in the case that two or more users use the same assets. How could reflect this asset is used by more of one person? I attach example for better understanding. Greetings
LogOff time report
In DesktopCentral 7, can I retrieve the logoff time? When I try to create a custom report, that's not in the list of available columns to include in the report.
Public Profile Lockdown
Hey everyone, I am trying to replace Windows Steady State with a combination of profile configurations using Desktop Central, so that the hard drive is not locked down and can take updates in admin mode without the additional steps of unlocking and locking steady state. Has anyone tried this? I am able to lock a majority of the functions on a public access computer account (PAC) and even moved the pagefile to a virtual hard drive but I can't think of what to do to restore the c drive to pre-patron
individual machine monitoring
can this software monitor the usage of sites such as face book on each machine in the newwork
choose button missing in edit group page
I want to add one technician to the list of technicians who will be notified as "Send notification to group technician(s) when a new request is added to this group". The button "Choose" does not appear. I am using Internet explorer 8.0.6001.18702. I notice that it works with google chrome !
PAGE SIZE
Hello, yesteryay i have installed the adventNet application manager to make some url monitoring. I add a new url monitor and checked the results. Then i noticed that the "current page size" is not the real page size. therefore i would like to ask you how your program calculates the page size? the programm says : 47.057 Byte , but the page is about 380 kB. What is the problem? Sarah
How to deal with multiple emails into helpdesk
Hello, I have several sites I look after and I wanted to setup seperate email addresses for each site. For example. helpdesk1@blah.com goes to site 1 Helpdesk2@blah.com goes to site 2 Is there a way service desk will see the email is different and automaticly send the job to the site the email was sent to? Thanks in advance :) Ross
JavaService.exe Showing High CPU and Memory
I was running OpManager on a Dell server with quad Xeon 700Mhz with 2 GB of memory. When running on this server, the JavaService.exe always showed up in task manager as using an average of 50% to 80% CPU and the memory constantlly climbed. There were other applications running on this server, but not using hardly any CPU or memory. So, today I installed a freshly downloaded copy of OpManager 5.5 with the latest memory leak hotfix. I copied the OpManagerDB and conf directories from the old server
SMTP Issues with Exchange 2007
I'm having problems sending e-mail through Exchange 2007. We are moving to that from a Lotus Notes system, and SMTP through that works fine. Also, SD has no problem fetching POP mail from Exchange. The server that runs SD has another program that sends mail. It has no problem sending through Exchange 2007. I show the communication log from that program below. I've tried to set SD's outgoing mail settings to match, but I've pretty much tried every setting I could with no luck. I also attach the support
Support Desk WWWRoot / htdocs root
Hello, I have the Support Desk installed on Port 80 but say I'd like to host some files on the same web server. Where is the Root folder where I could place a file for people to download? e.g. http://Support.Domain.com/File.exe
%User% Parameter for Custom Views
Can you please enable a %User% type parameter for views and filters that will utilize the currently logged in user. This would be very useful, and it is already being done by the "My open requests", "My pending requests" type views so it shouldn't be hard to do. This would allow a filter such as Requester ID = %User% Joe logs in and the filter/view runs as Requester ID = "Joe" Bob logs in and the filter/view runs as Requester ID = "Bob"
Business rules using Additional fields
Hi, I have problem with Business Rules which I set condition with Request - Additional Fields. I created a request additional field (pick list type), called Supplier. Then, I created this business rule: Execute: when a request is created and edited. Criteria: Supplier is "Supplier1" Action: Change Status to "Onhold". When I create a new request with Supplier = "Supplier1", the rule works fine. But when I set Supplier field to "Supplier1" in a existing request, rule not works. I need another update
Using SMS massages to open Tickets on Service Desk
Hello, I have the 7.6.0 build 7602 release of Service Desk Plus, and I would like to know how can I do to make the customers to open tickets using SMS massaging? And what do I need to do to configure it? Also, how can I setup the Service Desk to make the technicians receive SMS notifications? I appreciate every help you can give me!!! Regards, David!
Multiple Outgoing Email Addresses
Hello SDP support, I would like to be able to assign individual outgoing email addresses to each technician. for Example: peter-support@domain.com jack-support@domain.com mary-support@domain.com So when they send their responses from SDP they have a bit more personal character. The requestor will know who it is coming from before they open the email. Right now some of my requestors tend to ignore SDP emails and focus on personal replies only. So we revert to using email clients which complicates
Scheduled Backup User Account
i am trying to schedule a backup to a network file share with service desk plus (7009). My problem is i dont know which user account to grant access to the file share so service desk has permission to write the backup file. Java.exe is running under the local system account so i cannot grant access to it and i do not see any way to specify credentials for backups. anyone have any suggestions
Notification Profile
Hello, I've made a custom event that i want to monitor Then I enabled it on the server I've created a notification profile and want to add the custom event. I check the box in front of the Custom event and save the profile. When I reopen the box in front of the Custom event is unchecked. For normal events it keeps checked exept for Custom events it is not remembered. can anyone help please?
AppManager : "PAGE SIZE"
Hello, i have installed the adventNet application manager to make some url monitoring. I add a new url monitor and checked the results. Then i noticed that the "current page size" is not the real page size. therefore i would like to ask you how your program calculates the page size? the programm says : 47.057 Byte , but the page is about 380 kB. What is the problem? please tell me sarah
Connect Desktop Central agent to Desktop Central server over http/https
Does anyone know if it is possible to set up the Desktop Central agents to send updates to the server over the web via http/https? I want to integrate Desktop Central with Servicedesk but most of my laptops are in the field with little or no connectivity to VPN or the internal network. They are usually at a client location behind relatively strict firewalls with only connetivity to the web. I need to be able to have the agents connect where ever they are whether it be at home, Internet Cafe or
Downtime Schedules - Last Day issue
Hi, Today I am adjusting my Downtime Schedules and have noticed an error when specifying LAST DAY within the Day Wise section of the schedules. Note: I tested this on 19/10/2010. When specifying LAST MON within the schedule and saving, the Next Scheduled date reports as 29/11/2010 rather than 25/10/2010. When specifying LAST SAT within the schedule and saving, the Next Scheduled date reports 23/10/2010 rather then 30/10/2010. Is there a fix for this issue? Thank you
Growing list of "unapplied patches"
I have a workgroup of about a dozen computers. 11 Windows 7, 1 x XP. First problem... Desktop Central always has the configuration as in progress (which I see is expected for workgroups). The list of patches is growing. All patches are being shown as "Patch is already installed" or "Patch is not applicable..." Either way, they are never removed from the list of patches. When I do the next download and draft it redownloads all of the patches, and says that they all still need to be applied to
Error on Page
/agentSettings.do?actionToCall=showSettingsPage# shows Errors on Page in Firefox: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729) Timestamp: Tue, 12 Oct 2010 19:52:25 UTC Message: Syntax error Line: 935 Char: 19 Code: 0 URI: http://168.12.177.15:8020/agentSettings.do?actionToCall=showSettingsPage Message: Object expected Line: 1505 Char: 1 Code: 0 URI: http://168.12.177.15:8020/agentSettings.do?actionToCall=showSettingsPage
Install Agent in VPN Client
Hi, I am install the Desktop central server in our LAN Environment.But i am not able to install the Agent into the VPN client from the Web-Console.It show an error like this, "No network provider accepted the given network Path" any help me on this Waiting for your's Reply Regards Krishna
Changing the Host Resource XML file
Hi Team I am working on a few solaris systems and in the HOST Resource file, we saw the command we use for disk usage is /usr/bin/df -F ufs -k | awk '{x+=$2}{y+=$3}{z+=$4}END{print x,y,z}' curValue - line 2 & Token 1 used - line 2 & Token 2 But from the screenshot below, the output comes in like this So it comes in Line 1 - Token 1 and 2. Do we change the line to 1 and will it work ? Because, currently we are getting 0% as disk usage. Kindly advise. Thanks Isaac ME Tech
I need help.....
I just started to use this program ServiceDesk Plus and we have created an e-mail account named soporte. So when a user send a e-mail to this account, a ticket number is created. I have a question: Is it posible to configured that when someone send a e-mail to this account Soporte, I could receve a copy of this e-mail? Thanks a lot! Gláucia
Automatically assign tasks attached to a request to the technician.
Is it possible to automatically assign the tasks attached to a request by the task template to be automatically assigned to the technician who picks up or is assigned the request? There's another thread in the forums asking for a "checklist" of jobs - this is a great idea, especially in things like new user creation to simplify things for the technician. If you create a new user, a checklist for things like; Create AD account Check address info is correct Set up desk phone Setup voicemail Get mobile
Email: the ability to bcc and send to a third party
Can we have the option to bcc (in a message/reply) and also an option to send an email to a third party from the request. On occasions we need to bring people such as the ISP or a cabling company into the request and that would be useful. At the moment we hit the reply button and change the email address. Thanks
Notifications not working
Hello, I have setup a some notification profiles; the first one is just normal email notification and is all the time for everything to my own mail box. The second one is from 1600 -> 0900 every day for everything; this one is an email based sms notification profile. What I am confused by is that the email notification seems to be working well each and every time...whereas the email based sms notification profile seems to pick and choose when it sends the notifications. The attached image shows
ELA not sending email notifications
We are using ELA 6.0.0 build 6010 (SP-1.0) with MySQL -- ELA is gathering the events from the server but is not sending the notification. We are able to send a test message which leads us to believe the smtp server is correct. There have been a couple of times ELA did send the notification but it was days after the event generated the alert. The latest event happened on Friday afternoon and we have not received any email notification. I'm not sure what settings to check - any ideas/help would
Notification template bug
When customizing a notification template, if you pick "Requester Phone" as a variable, it adds "RequesterPhone" and not "$RequesterPhone" so the variable does not work. It's easy enough to add the $ of course, but figured you would want to know.
Notification Problem
So I have a problem with getting a notification to work. When we get a ticket from Quest's Qcontrol ticketing system, it sends it SDP. I had to add their email address to the junk mail list in the notifications area because when SDP would reply with their ticket number, they would reply saying thank you for the reply and in a loop it would go. The problem is now when Quest sends us an email I cannot get SDP to send ANY notifications to us that a new ticket has been opened by them. How do I resolve
Maintenance Mode?
Is there a way to put Oputils into Maintenance mode? I ask this question because when we run our daily backups, we get Alerts from the bandwidth monitoring tool. Thanks Trevor
Notify Group
We have several groups of technicians. Some have only 1 person in them, some have 5. We have business rules setup so a ticket will get assigned to a group, and an email will be sent to that group. If a user goes into a ticket that is assigned to a group, but has not been assigned to a technician yet and does a "reply" the email gets added to the ticket, but no email goes out. The only Notification rule is "Alert(or Notify) Technician by Email when there is a new reply from the requester", but
Preventive Maintenance
I currently have 2 PM tasks setup. When the time for the 1st one rolled around it did not run, so I changed the time from 0:00 (midnight) to 5 minutes in the future and it ran correctly. The 2nd one is scheduled to run at 0:15 on the 24th of every other month. It did not run as expected this month, but then did run at 15:15 local time. Exactly 15 hours later than I expected it to. Other requests that are entered show the correct created time based on the local time. Attached you can see screenshots
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